Specifically, the Parties acknowledge that TurboSmtp shall not be liable in the event of Customer’s inability to access and/or use the TURBO-SMTP Platform caused by the improper functioning of and electrical and/or telecommunications lines such as, but not limited to, failures, overloads, interruptions, floods, due to events beyond TurboSmtp’s reasonable control.</p> <p><strong>11.8</strong> Except in cases of willful misconduct or gross negligence, any liability, including compensatory liability, of TurboSmtp for prejudice suffered by Customer and/or End Users or third parties as a result of TurboSmtp’s breach of any of the provisions of these General Terms and Conditions is expressly excluded.</p> <h3 id="12accountsuspensionandclosure"><strong>12. Account Suspension and Closure</strong></h3> <p><strong>12.1</strong> The customer authorizes TurboSmtp to suspend the Service at any time, with or without cause, including if the account is suspended for causes such as a violation of the terms of these General Terms and Conditions, in the attached DPA, or any general violation of the Agreement.</p> <p><strong>12.2</strong> The customer authorizes TurboSmtp to suspend service in the event of a report of “Abuse”.</p> <p><strong>12.3</strong> If an account is inactive for 24 months or more, the account may be closed.