<p>In case you are not satisfied with our answer or if you don’t receive an answer, you can appeal, within one year following your written claim, to the Médicys mediation center, either by postal way (73 boulevard de Clichy 75009 Paris), or online at the www.medicys.fr platform, in order to resolve such dispute.</p> <p>This mediation phase shall not exceed 90 days from the date of the acknowledgement of receipt of the referral of the mediator.