The ACSI or iPerceptions survey are customer satisfaction survey tools used by multiple federal agencies and organizations in the private sector. We use these surveys so we can compare ED.gov results to other government agencies and top commercial websites. These surveys enables ED.gov to: measure program performance. identify targets of opportunity. efficiently leverage scarce resources. obtain valuable feedback from our users. focus management's attention on outcomes. and report customer satisfaction results.</li> </ol> <p>The OMB Memo 10-22 Guidance defines our use of persistent cookies as "Usage Tier 2-Multi-session without Personally Identifiable Information (PII)."