As part of its backup and restore SaaS Services, OwnBackup shall perform daily backups of the Customer Data, subject to this SLA.</p> <p> <strong>b.</strong> High-Frequency Backup. As part of its High-Frequency Backup Service, OwnBackup shall perform backups of the number of Salesforce objects specified in the applicable Order, at the intervals specified in such Order, subject to this SLA.</p> <p> <strong>c.</strong> Large Data Volumes. Where a Customer Data set to be backed up exceeds one billion records, the above backup frequency commitments will not apply, and OwnBackup will work with Customer to provide backups as frequently as reasonably possible, including by endeavoring to optimize backup run times.</p>3. Service Credits<p> <strong>a.</strong> Availability For each month in which OwnBackup fails to meet the availability commitment in Section 1, Customer will be eligible to receive a service credit in the form of an extension of its subscription for the applicable OwnBackup product, as specified below</p> Monthly uptime percentage Monthly Unpermitted Downtime (minutes) Subscription Extension ≥ 99.5% &lt. 99.9% uptime 44-216 7 days ≥ 99.0% &lt. 99.5% uptime 216-432 14 days &lt. 99.0% uptime &gt.