she sends to Shadow (for example, a request for assistance), or when he/she agrees to respond to a survey;</li> <li>Personal Data collected via the use of the Shadow Services: this data is generated by or collected on the occasion of the use of the Shadow Services (for example, the identification and characteristics of the terminals used to access the Shadow Services, the generation of logs, etc.);</li> <li>Personal Data collected via other sources: this is data that is transmitted to us via third parties with whom we contract, in particular subcontractors and partners (for example, the terminal delivery data that is provided to us by our logistics partner).</li> </ul>