From time to time, customers may need to purchase a newer model for optimal Services.The Starlink Kit can and may be accessed by SpaceX to perform support actions, request limited diagnostic information, monitor performance, and provide research for improvement purposes.The Wifi routers can be configured via a cloud admin portal and may not be configurable otherwise. Every router’s configuration is stored in a SpaceX database (and encrypted at rest). Every router automatically reaches out to SpaceX to download its own configuration, and provide the following:<ul> <li>user-facing features, such as checking connected devices and running speed tests;</li> <li>customer support features, such as rebooting or resetting a router.