It is the responsibility of the data controller to determine the appropriate time period for which to retain EU personal data and, as applicable, convey those periods to their data processors and/or data subjects.</p> What is Olark doing about GDPR? Does Olark have a Data Processing Agreement (DPA)? <p>Yes. Please email gdpr@olark.com with the name and email address of the member of your organization authorized to sign our DPA, and we will send you our standard agreement.</p> <p>