16.10 Authorized School Personnel Information</strong> means information about Authorized School Personnel, including permission levels associated with the Authorized School Personnel, chat messages between students and teachers using GoGuardian Teacher, GoGuardian-generated unique account identifiers, and other relevant unique identifiers. </p> <p> <strong>16.11 Confidential Information</strong> means (a) any software utilized by GoGuardian in the provision of the GoGuardian Offerings and its respective source code. (b) each party’s business or technical information, including but not limited to the User Documentation, information relating to software plans, designs, costs, prices and names, business opportunities, personnel, research, development or know-how that is designated by the disclosing party as “confidential” or “proprietary” or the receiving party knows or should reasonably know is confidential or proprietary. and (c) any special pricing or other non-standard terms agreed to by the parties in an Order Form or other separate written document. Confidential Information will not include any information that: (w) is or becomes generally known to the public without breach of any obligation owed to the disclosing party. (x) was known to a party prior to its disclosure by the other party without breach of any obligation owed to the other party. (y) was independently developed by a party without breach of any obligation owed to the other party. or (z) was or is received from a third party without breach of any obligation owed to the other party.</p> <p> <strong>