A parent can also contact our customer service department to access, change, or delete Personal Information by sending an e-mail to help@diy.org.</p> <p>Please note that Personal Information about a child may remain in backup storage for up to two weeks after a request for deletion of that child’s data. This may be the case even though no information about that account remains in our active user databases.</p>When does DIY obtain Parental Consent?<p> <strong>