On upgrades the card will be charged once with the prorated amount of the new fee for the rest of the current billing cycle. </li> <li> Downgrading your service may cause the loss of features or capacity of your account. 5apps does not accept any liability for such loss. </li> </ol> C. Cancellation and Termination <ol> <li> <strong> You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the account link in the global navigation bar at the top of the screen.