Amazon


Service: Amazon
Status: DECLINED
Case: none
Changes: 1
Source: link
Author: (deactivated)


Amazon


Comments:
On 2018-01-16 15:28:23 UTC, Deleted wrote:

imported from 3I3Ox4X4bnU

On 2018-08-30 08:43:03 UTC, import script Bot wrote:

scripted message: please link to a quote

On 2018-09-05 08:33:58 UTC, import script Bot wrote:

scripted message: moving this point to Madeline

On 2018-10-20 11:24:08 UTC, (deactivated) wrote:

From the google group, this is what was suggested as a point of analysis: I don't know if this is your bailiwick, exactly, but you do sound like people who might be interested. I think it's a serious issue, but I've had nothing but shrugs when I mention it. Here is a description that explains things in kind of a backward way:

Caveat emptor

Hypothetical: You buy a 72" flatscreen Samsony TV at MegaMassive Electronics. Two months later a major fault occurs and the TV's electronics fry. You go back to MegaMassive Electronics and they tell you that the 30-day return period has expired, so you ask Samsony to have the TV fixed under the warranty. They say, "Sorry, but we don't honor warranties for TVs sold by MegaMassive. They aren't a certified reseller of our products." You go back to MegaMassive and they say, "Yes, sorry, but after 30 days all warranty claims have to go to the manufacturer. (On the plus side, you have a very nice 72" doorstop.)

Reality: That exact situation exists in real life, but the vendor is not MegaMassive Electronics, it's Amazon.com. You have been warned.

The relevant link is: http://www.amazon.com/gp/help/customer/display.html/ref=hp_537868_time?nodeId=200783670#time

Thank you.

Hugo responded with the following: From what I understand, this is about "third party resellers". So
the items are not sold by Amazon, they're just sold by
third-parties on Amazon.com

The Amazon guarantee is limited:

Note: If your item becomes defective more than 30 days past
the shipment date and it is under warranty, you must contact
the manufacturer for repair or replacement.

Well, I've got to say it's delicate here. OTOH I understand that
there are different legal contexts. In Europe, for consumers there
is a 2-year statutory warranty from *the seller*; I'm not aware of
such things in the US; so it's fairly possible that the warranty's
usually from the manufacturer rather than the seller.

OTOH it seems fair enough to me that Amazon doesn't guarantee
things they don't sell themselves, i.e. they have no relationships
with the manufacturer, only with a seller.

It would be good to find out about what happens when Amazon sells
something. What guarantee do you have? Is it different in the EU?
Then we can have a better understanding to assess Amazon's policy.

As a curator, I'm marking this as declined for the following reasons: The original point submission makes inferences that are not supported in the links provided. The links only indicate that Amazon honors A-to-z guarantees for purchases made on the Amazon.com website from a third-party seller. It also seems that the policy has changed since this point was written. You have up to 90 days after the maximum estimated delivery date to request a refund under the A-to-z Guarantee, not 30.



We track editorial changes to analyses and updates to a point's status and display the previous versions here as part of an effort to promote transparency regarding our curation process.

Version 1: 2018-10-20 11:24:08 UTC by madleary Staff

Previous Title: No changes recorded

Updated Title: No changes recorded

Previous Analysis: No changes recorded

Updated Analysis: No changes recorded

Previous Status: CHANGES REQUESTED

Updated Status: DECLINED