MAINSERVI C ESA G REEMENT,THISMAINSERVI C ESA G REEMENT G OVERNS C USTOMER’SA C QUISITIONANDUSEOFSFD C SERVI C ES., C APITALIZEDTERMSHAVETHEDEFINITIONSSETFORTHHEREIN.,IF C USTOMERRE G ISTERSFORAFREETRIALOFSFD C SERVI C ESORFORFREESERVI C ES,THEAPPLI C ABLE,PROVISIONSOFTHISA G REEMENTWILLALSO G OVERNTHATFREETRIALORTHOSEFREESERVI C ES.,BYA C C EPTIN G THISA G REEMENT,BY(1) C LI C KIN G ABOXINDI C ATIN G A C C EPTAN C E,(2)EXE C UTIN G ANORDER,FORMTHATREFEREN C ESTHISA G REEMENT,OR(3)USIN G FREESERVI C ES, C USTOMERA G REESTOTHETERMS,OFTHISA G REEMENT.IFTHEINDIVIDUALA C C EPTIN G THISA G REEMENTISA C C EPTIN G ONBEHALFOFA, C OMPANYOROTHERLE G ALENTITY,SU C HINDIVIDUALREPRESENTSTHATTHEYHAVETHEAUTHORITYTO,BINDSU C HENTITYANDITSAFFILIATESTOTHESETERMSAND C ONDITIONS,INWHI C H C ASETHETERM,“ C USTOMER”SHALLREFERTOSU C HENTITYANDITSAFFILIATES.IFTHEINDIVIDUALA C C EPTIN G THIS,A G REEMENTDOESNOTHAVESU C HAUTHORITY,ORDOESNOTA G REEWITHTHESETERMSAND C ONDITIONS,,SU C HINDIVIDUALMUSTNOTA C C EPTTHISA G REEMENTANDMAYNOTUSETHESERVI C ES.,TheServicesmaynotbeaccessedforpurposesofmonitoringtheiravailability,performanceorfunctionality,orforanyother,benchmarkingorcompetitivepurposes.,SFD C ’sdirectcompetitorsareprohibitedfromaccessingtheServices,exceptwithSFD C ’spriorwrittenconsent.,ThisAgreementwaslastupdatedonDecember19,2022.Itiseffectivebetween C ustomerandSFD C asofthedateof C ustomer’s,acceptingthisAgreement(the“EffectiveDate”).,1.DEFINITIONS,“Affiliate”meansanyentitythatdirectlyorindirectlycontrols,iscontrolledby,orisundercommoncontrolwiththesubject,entity.“ C ontrol,”forpurposesofthisdefinition,meansdirectorindirectownershiporcontrolofmorethan50%ofthevoting,interestsofthesubjectentity.,“Agreement”meansthisMainServicesAgreement.,“BetaServices”meansSFD C servicesorfunctionalitythatmaybemadeavailableto C ustomertotryatitsoptionatno,additionalchargewhichisclearlydesignatedasbeta,pilot,limitedrelease,developerpreview,non-production,evaluation,or,byasimilardescription.,“ C ontent”meansinformationobtainedbySFD C frompubliclyavailablesourcesoritsthird-partycontentprovidersandmade,availableto C ustomerthroughtheServices,BetaServicesorpursuanttoanOrderForm,asmorefullydescribedinthe,Documentation.,“ C ustomer”meansinthecaseofanindividualacceptingthisAgreementonhisorherownbehalf,suchindividual,orinthe,caseofanindividualacceptingthisAgreementonbehalfofacompanyorotherlegalentity,thecompanyorotherlegalentity,forwhichsuchindividualisacceptingthisAgreement,andAffiliatesofthatcompanyorentity(forsolongastheyremain,Affiliates)whichhaveenteredintoOrderForms.,“ C ustomerData”meanselectronicdataandinformationsubmittedbyorfor C ustomertotheServices,excluding C ontentand,Non-SFD C Applications.,“Documentation”meanstheapplicableService’sTrustand C ompliancedocumentationat,https://www.salesforce.com/company/legal/trust-and-compliance-documentation/anditsusageguidesandpolicies,asupdated,fromtimetotime,accessibleviahelp.salesforce.comorlogintotheapplicableService.,“FreeServices”meansServicesthatSFD C makesavailableto C ustomerfreeofcharge.FreeServicesexcludeServicesoffered,asafreetrialandPurchasedServices.,SFD C -MSA,December19,2022Page1of16,“Malicious C ode”meanscode,files,scripts,agentsorprogramsintendedtodoharm,including,forexample,viruses,worms,,timebombsandTrojanhorses.,“Marketplace”meansanonlinedirectory,catalogormarketplaceofapplicationsthatinteroperatewiththeServices,including,,forexample,theAppExchangeathttp://www.salesforce.com/appexchange,MulesoftAnypointExchangeat,https://www.mulesoft.com/exchange,ortheHerokuElementsMarketplaceathttps://elements.heroku.com/,andanysuccessor,websites.,“Non-SFD C Application”meansWeb-based,mobile,offlineorothersoftwarefunctionalitythatinteroperateswithaService,,thatisprovidedby C ustomerorathirdpartyand/orlistedonaMarketplaceincludingasSalesforceLabsorundersimilar,designation.Non-SFD C Applications,otherthanthoseobtainedorprovidedby C ustomer,willbeidentifiableassuch.,“OrderForm”meansanorderingdocumentoronlineorderspecifyingtheServicestobeprovidedhereunderthatisentered,intobetween C ustomerandSFD C oranyoftheirAffiliates,includinganyaddendaandsupplementsthereto.Byenteringinto,anOrderFormhereunder,anAffiliateagreestobeboundbythetermsofthisAgreementasifitwereanoriginalpartyhereto.,“PurchasedServices”meansServicesthat C ustomeror C ustomer’sAffiliatepurchasesunderanOrderFormoronline,purchasingportal,asdistinguishedfromFreeServicesorthoseprovidedpursuanttoafreetrial.,“Services”meanstheproductsandservicesthatareorderedby C ustomerunderanOrderFormoronlinepurchasingportal,or,providedto C ustomerfreeofcharge(asapplicable)orunderafreetrial,andmadeavailableonlinebySFD C ,including,associatedSFD C offlineormobilecomponents,asdescribedintheDocumentation.“Services”exclude C ontentand,Non-SFD C Applications.,“SFD C ”meanstheSalesforcecompanydescribedinthe“SFD C C ontractingEntity,Notices, G overningLaw,andVenue”,sectionbelow.,“User”means,inthecaseofanindividualacceptingthesetermsonhisorherownbehalf,suchindividual,or,inthecaseofan,individualacceptingthisAgreementonbehalfofacompanyorotherlegalentity,anindividualwhoisauthorizedby C ustomer,touseaService,forwhom C ustomerhaspurchasedasubscription(orinthecaseofanyServicesprovidedbySFD C without,charge,forwhomaServicehasbeenprovisioned),andtowhom C ustomer(or,whenapplicable,SFD C at C ustomer’srequest),hassuppliedauseridentificationandpassword(forServicesutilizingauthentication).Usersmayinclude,forexample,,employees,consultants,contractorsandagentsof C ustomer,andthirdpartieswithwhich C ustomertransactsbusiness.,2.SFD C RESPONSIBILITIES,2.1ProvisionofPurchasedServices.SFD C will(a)maketheServicesand C ontentavailableto C ustomerpursuanttothis,Agreement,andtheapplicableOrderFormsandDocumentation,(b)provideapplicableSFD C standardsupportforthe,PurchasedServicesto C ustomeratnoadditionalcharge,and/orupgradedsupportifpurchased,(c)usecommerciallyreasonable,effortstomaketheonlinePurchasedServicesavailable24hoursaday,7daysaweek,exceptfor:(i)planneddowntime(of,whichSFD C shallgiveadvanceelectronicnotice),and(ii)anyunavailabilitycausedbycircumstancesbeyondSFD C ’s,reasonablecontrol,including,forexample,anactof G od,actofgovernment,flood,fire,earthquake,civilunrest,actofterror,,strikeorotherlaborproblem(otherthanoneinvolvingSFD C employees),Internetserviceproviderfailureordelay,Non-SFD C ,Application,ordenialofserviceattack,and(d)providetheServicesinaccordancewithlawsandgovernmentregulations,applicabletoSFD C ’sprovisionofitsServicestoitscustomersgenerally(i.e.,withoutregardfor C ustomer’sparticularuseof,theServices),andsubjectto C ustomer’sandUsers’useoftheServicesinaccordancewiththisAgreement,theDocumentation,andtheapplicableOrderForm.,2.2Protectionof C ustomerData.SFD C willmaintainappropriateadministrative,physical,andtechnicalsafeguardsfor,protectionofthesecurity,confidentialityandintegrityof C ustomerData,asdescribedintheDocumentation.Thosesafeguards,willinclude,butwillnotbelimitedto,measuresdesignedtopreventunauthorizedaccesstoordisclosureof C ustomerData,(otherthanby C ustomerorUsers).Thetermsofthedataprocessingaddendumat,https://www.salesforce.com/company/legal/agreements/(“DPA”)postedasoftheEffectiveDateareherebyincorporatedby,reference.TotheextentPersonalDatafromtheEuropeanEconomicArea(EEA),theUnitedKingdomandSwitzerlandare,processedbySFD C ,itsProcessorBinding C orporateRules,,and/ortheStandard C ontractual C lausesshallapply,asfurtherset,forthintheDPA.ForthepurposesoftheStandard C ontractual C lauses, C ustomeranditsapplicableAffiliatesareeachthedata,exporter,and C ustomer'sacceptanceofthisAgreement,andanapplicableAffiliate'sexecutionofanOrderForm,shallbe,treatedasitsexecutionoftheStandard C ontractual C lausesandAppendices.Uponrequestby C ustomermadewithin30days,aftertheeffectivedateofterminationorexpirationofthisAgreement,SFD C willmake C ustomerDataavailableto C ustomer,forexportordownloadasprovidedintheDocumentation.Aftersuch30-dayperiod,SFD C willhavenoobligationtomaintain,SFD C -MSA,December19,2022Page2of16,orprovideany C ustomerData,andasprovidedintheDocumentationwillthereafterdeleteordestroyallcopiesof C ustomer,Datainitssystemsorotherwiseinitspossessionorcontrol,unlesslegallyprohibited.,2.3SFD C Personnel.SFD C willberesponsiblefortheperformanceofitspersonnel(includingitsemployeesandcontractors)and,theircompliancewithSFD C ’sobligationsunderthisAgreement,exceptasotherwisespecifiedinthisAgreement.,2.4BetaServices.Fromtimetotime,SFD C maymakeBetaServicesavailableto C ustomeratnocharge.
C ustomermaychooseto,trysuchBetaServicesornotinitssolediscretion.AnyuseofBetaServicesissubjecttotheBetaServicestermsat,https://www.salesforce.com/company/legal/agreements/.,2.5FreeTrial.If C ustomerregistersonSFD C ’soranAffiliate’swebsiteforafreetrial,SFD C willmaketheapplicableService(s),availableto C ustomeronatrialbasisfreeofchargeuntiltheearlierof(a)theendofthefreetrialperiodforwhich C ustomer,registeredtousetheapplicableService(s),or(b)thestartdateofanyPurchasedServicesubscriptionsorderedby C ustomerfor,suchService(s),or(c)terminationbySFD C initssolediscretion.Additionaltrialtermsandconditionsmayappearonthetrial,registrationwebpage.AnysuchadditionaltermsandconditionsareincorporatedintothisAgreementbyreferenceandare,legallybinding.,ANYDATA C USTOMERENTERSINTOTHESERVI C ES,ANDANY C USTOMIZATIONSMADETOTHESERVI C ES,BYORFOR C USTOMER,DURIN G C USTOMER’SFREETRIALWILLBEPERMANENTLYLOSTUNLESS, C USTOMERPUR C HASESASUBS C RIPTIONTOTHESAMESERVI C ESASTHOSE C OVEREDBYTHETRIAL,,PUR C HASESAPPLI C ABLEUP G RADEDSERVI C ES,OREXPORTSSU C HDATA,BEFORETHEENDOFTHETRIAL,PERIOD.
C USTOMER C ANNOTTRANSFERDATAENTEREDOR C USTOMIZATIONSMADEDURIN G THEFREE,TRIALTOASERVI C ETHATWOULDBEADOWN G RADEFROMTHAT C OVEREDBYTHETRIAL(E.
G .,FROM,ENTERPRISEEDITIONTOPROFESSIONALEDITION);THEREFORE,IF C USTOMERPUR C HASESASERVI C E,THATWOULDBEADOWN G RADEFROMTHAT C OVEREDBYTHETRIAL, C USTOMERMUSTEXPORT, C USTOMERDATABEFORETHEENDOFTHETRIALPERIODOR C USTOMERDATAWILLBEPERMANENTLY,LOST.,NOTWITHSTANDIN G THE“REPRESENTATIONS,WARRANTIES,EX C LUSIVEREMEDIESANDDIS C LAIMERS”,SE C TIONAND“INDEMNIFI C ATIONBYSFD C ”SE C TIONBELOW,DURIN G THEFREETRIALTHESERVI C ESARE,PROVIDED“AS-IS”WITHOUTANYWARRANTYANDSFD C SHALLHAVENOINDEMNIFI C ATIONOBLI G ATIONS,NORLIABILITYOFANYTYPEWITHRESPE C TTOTHESERVI C ESFORTHEFREETRIALPERIODUNLESSSU C H,EX C LUSIONOFLIABILITYISNOTENFOR C EABLEUNDERAPPLI C ABLELAWINWHI C H C ASESFD C ’S,LIABILITYWITHRESPE C TTOTHESERVI C ESPROVIDEDDURIN G THEFREETRIALSHALLNOTEX C EED,$1,000.00.WITHOUTLIMITIN G THEFORE G OIN G ,SFD C ANDITSAFFILIATESANDITSLI C ENSORSDONOT,REPRESENTORWARRANTTO C USTOMERTHAT:(A) C USTOMER’SUSEOFTHESERVI C ESDURIN G THEFREE,TRIALPERIODWILLMEET C USTOMER’SREQUIREMENTS,(B) C USTOMER’SUSEOFTHESERVI C ESDURIN G ,THEFREETRIALPERIODWILLBEUNINTERRUPTED,TIMELY,SE C UREORFREEFROMERROR,AND( C ),USA G EDATAPROVIDEDDURIN G THEFREETRIALPERIODWILLBEA C C URATE.NOTWITHSTANDIN G ,ANYTHIN G TOTHE C ONTRARYINTHE“LIMITATIONOFLIABILITY”SE C TIONBELOW, C USTOMERSHALLBE,FULLYLIABLEUNDERTHISA G REEMENTTOSFD C ANDITSAFFILIATESFORANYDAMA G ESARISIN G OUT,OF C USTOMER’SUSEOFTHESERVI C ESDURIN G THEFREETRIALPERIOD,ANYBREA C HBY C USTOMEROF,THISA G REEMENTANDANYOF C USTOMER’SINDEMNIFI C ATIONOBLI G ATIONSHEREUNDER., C USTOMERSHALLREVIEWTHEAPPLI C ABLESERVI C E’SDO C UMENTATIONDURIN G THETRIALPERIODTO,BE C OMEFAMILIARWITHTHEFEATURESANDFUN C TIONSOFTHESERVI C ESBEFOREMAKIN G A,PUR C HASE.,2.6FreeServices.SFD C maymakeFreeServicesavailableto C ustomer.UseofFreeServicesissubjecttothetermsand,conditionsofthisAgreement.IntheeventofaconflictbetweenthissectionandanyotherportionofthisAgreement,this,sectionshallcontrol.FreeServicesareprovidedto C ustomerwithoutchargeuptocertainlimitsasdescribedinthe,Documentation.Usageovertheselimitsrequires C ustomer’spurchaseofadditionalresourcesorservices.
C ustomeragreesthat,SFD C ,initssolediscretionandforanyornoreason,mayterminate C ustomer’saccesstotheFreeServicesoranypartthereof., C ustomeragreesthatanyterminationof C ustomer’saccesstotheFreeServicesmaybewithoutpriornotice,and C ustomer,agreesthatSFD C willnotbeliableto C ustomeroranythirdpartyforsuchtermination.
C ustomerissolelyresponsiblefor,exporting C ustomerDatafromtheFreeServicespriortoterminationof C ustomer’saccesstotheFreeServicesforanyreason,,providedthatifSFD C terminates C ustomer’saccount,exceptasrequiredbylawSFD C willprovide C ustomerareasonable,opportunitytoretrieveits C ustomerData.,SFD C -MSA,December19,2022Page3of16,NOTWITHSTANDIN G THE“REPRESENTATIONS,WARRANTIES,EX C LUSIVEREMEDIESANDDIS C LAIMERS”,SE C TIONAND“INDEMNIFI C ATIONBYSFD C ”SE C TIONBELOW,THEFREESERVI C ESAREPROVIDED“AS-IS”,WITHOUTANYWARRANTYANDSFD C SHALLHAVENOINDEMNIFI C ATIONOBLI G ATIONSNORLIABILITYOF,ANYTYPEWITHRESPE C TTOTHEFREESERVI C ESUNLESSSU C HEX C LUSIONOFLIABILITYISNOT,ENFOR C EABLEUNDERAPPLI C ABLELAWINWHI C H C ASESFD C ’SLIABILITYWITHRESPE C TTOTHEFREE,SERVI C ESSHALLNOTEX C EED$1,000.00.WITHOUTLIMITIN G THEFORE G OIN G ,SFD C ANDITSAFFILIATES,ANDITSLI C ENSORSDONOTREPRESENTORWARRANTTO C USTOMERTHAT:(A) C USTOMER’SUSEOFTHE,FREESERVI C ESWILLMEET C USTOMER’SREQUIREMENTS,(B) C USTOMER’SUSEOFTHEFREESERVI C ES,WILLBEUNINTERRUPTED,TIMELY,SE C UREORFREEFROMERROR,AND( C )USA G EDATAPROVIDED,THROU G HTHEFREESERVI C ESWILLBEA C C URATE.NOTWITHSTANDIN G ANYTHIN G TOTHE C ONTRARYIN,THE“LIMITATIONOFLIABILITY”SE C TIONBELOW, C USTOMERSHALLBEFULLYLIABLEUNDERTHIS,A G REEMENTTOSFD C ANDITSAFFILIATESFORANYDAMA G ESARISIN G OUTOF C USTOMER’SUSEOFTHE,FREESERVI C ES,ANYBREA C HBY C USTOMEROFTHISA G REEMENTANDANYOF C USTOMER’S,INDEMNIFI C ATIONOBLI G ATIONSHEREUNDER.,3.USEOFSERVI C ESAND C ONTENT,3.1Subscriptions.UnlessotherwiseprovidedintheapplicableOrderFormorDocumentation,(a)PurchasedServicesandaccess,to C ontentarepurchasedassubscriptionsforthetermstatedintheapplicableOrderFormorintheapplicableonline,purchasingportal,(b)subscriptionsforPurchasedServicesmaybeaddedduringasubscriptiontermatthesamepricingasthe,underlyingsubscriptionpricing,proratedfortheportionofthatsubscriptiontermremainingatthetimethesubscriptionsare,added,and(c)anyaddedsubscriptionswillterminateonthesamedateastheunderlyingsubscriptions.
C ustomeragreesthatits,purchasesarenotcontingentonthedeliveryofanyfuturefunctionalityorfeatures,ordependentonanyoralorwrittenpublic,commentsmadebySFD C regardingfuturefunctionalityorfeatures.,3.2UsageLimits.Servicesand C ontentaresubjecttousagelimitsspecifiedinOrderFormsandDocumentation.If C ustomer,exceedsacontractualusagelimit,SFD C mayworkwith C ustomertoseektoreduce C ustomer’susagesothatitconformsto,thatlimit.If,notwithstandingSFD C ’sefforts, C ustomerisunableorunwillingtoabidebyacontractualusagelimit, C ustomer,willexecuteanOrderFormforadditionalquantitiesoftheapplicableServicesor C ontentpromptlyuponSFD C ’srequest,,and/orpayanyinvoiceforexcessusageinaccordancewiththe“InvoicingandPayment”sectionbelow.,3.3 C ustomerResponsibilities.
C ustomerwill(a)beresponsibleforUsers’compliancewiththisAgreement,Documentationand,OrderForms,(b)beresponsiblefortheaccuracy,qualityandlegalityof C ustomerData,themeansbywhich C ustomeracquired, C ustomerData, C ustomer’suseof C ustomerDatawiththeServices,andtheinteroperationofanyNon-SFD C Applications,withwhich C ustomerusesServicesor C ontent,(c)usecommerciallyreasonableeffortstopreventunauthorizedaccesstooruse,ofServicesand C ontent,andnotifySFD C promptlyofanysuchunauthorizedaccessoruse,(d)useServicesand C ontentonly,inaccordancewiththisAgreement,Documentation,theAcceptableUseandExternalFacingServicesPolicyat,https://www.salesforce.com/company/legal/agreements/,OrderFormsandapplicablelawsandgovernmentregulations,and(e),complywithtermsofserviceofanyNon-SFD C Applicationswithwhich C ustomerusesServicesor C ontent.Anyuseofthe,Servicesinbreachoftheforegoingby C ustomerorUsersthatinSFD C ’sjudgmentthreatensthesecurity,integrityor,availabilityofSFD C ’sservices,mayresultinSFD C ’simmediatesuspensionoftheServices,howeverSFD C willuse,commerciallyreasonableeffortsunderthecircumstancestoprovide C ustomerwithnoticeandanopportunitytoremedysuch,violationorthreatpriortoanysuchsuspension.,3.4UsageRestrictions.
C ustomerwillnot(a)makeanyServiceor C ontentavailabletoanyoneotherthan C ustomerorUsers,or,useanyServiceor C ontentforthebenefitofanyoneotherthan C ustomeroritsAffiliates,unlessexpresslystatedotherwisein,anOrderFormortheDocumentation,(b)sell,resell,license,sublicense,distribute,rentorleaseanyServiceor C ontent,or,includeanyServiceor C ontentinaservicebureauoroutsourcingoffering,(c)useaServiceorNon-SFD C Applicationtostore,ortransmitinfringing,libelous,orotherwiseunlawfulortortiousmaterial,ortostoreortransmitmaterialinviolationof,third-partyprivacyrights,(d)useaServiceorNon-SFD C ApplicationtostoreortransmitMalicious C ode,(e)interferewithor,disrupttheintegrityorperformanceofanyServiceorthird-partydatacontainedtherein,(f)attempttogainunauthorizedaccess,toanyServiceor C ontentoritsrelatedsystemsornetworks,(g)permitdirectorindirectaccesstooruseofanyServicesor, C ontentinawaythatcircumventsacontractualusagelimit,oruseanyServicestoaccess,copyoruseanyofSFD C intellectual,propertyexceptaspermittedunderthisAgreement,anOrderForm,ortheDocumentation,(h)modify,copy,orcreate,derivativeworksofaServiceoranypart,feature,functionoruserinterfacethereof,(i)copy C ontentexceptaspermittedherein,orinanOrderFormortheDocumentation,(j)frameormirroranypartofanyServiceor C ontent,otherthanframingon, C ustomer'sownintranetsorotherwiseforitsowninternalbusinesspurposesoraspermittedintheDocumentation,(k)except,totheextentpermittedbyapplicablelaw,disassemble,reverseengineer,ordecompileaServiceor C ontentoraccessitto(1),SFD C -MSA,December19,2022Page4of16,buildacompetitiveproductorservice,(2)buildaproductorserviceusingsimilarideas,features,functionsorgraphicsofthe,Service,(3)copyanyideas,features,functionsorgraphicsoftheService,or(4)determinewhethertheServicesarewithinthe,scopeofanypatent.,3.5Removalof C ontentandNon-SFD C Applications.If C ustomerreceivesnotice,includingfromSFD C ,that C ontentora,Non-SFD C Applicationmaynolongerbeusedormustberemoved,modifiedand/ordisabledtoavoidviolatingapplicablelaw,,third-partyrights,ortheAcceptableUseandExternalFacingServicesPolicy, C ustomerwillpromptlydoso.If C ustomerdoes,nottakerequiredaction,includingdeletingany C ontent C ustomermayhavedownloadedfromtheServices,inaccordancewith,theabove,orifinSFD C ’sjudgmentcontinuedviolationislikelytoreoccur,SFD C maydisabletheapplicable C ontent,Service,and/orNon-SFD C Application.IfrequestedbySFD C , C ustomershallconfirmdeletionanddiscontinuanceofuseofsuch, C ontentand/orNon-SFD C ApplicationinwritingandSFD C shallbeauthorizedtoprovideacopyofsuchconfirmationtoany,suchthird-partyclaimantorgovernmentalauthority,asapplicable.Inaddition,ifSFD C isrequiredbyanythird-partyrights,holdertoremove C ontent,orreceivesinformationthat C ontentprovidedto C ustomermayviolateapplicablelaworthird-party,rights,SFD C maydiscontinue C ustomer’saccessto C ontentthroughtheServices.,4.NON-SFD C PRODU C TSANDSERVI C ES,4.1Non-SFD C ProductsandServices.SFD C orthirdpartiesmaymakeavailable(forexample,throughaMarketplaceor,otherwise)third-partyproductsorservices,including,forexample,Non-SFD C Applicationsandimplementationandother,consultingservices.Anyacquisitionby C ustomerofsuchproductsorservices,andanyexchangeofdatabetween C ustomer,andanyNon-SFD C provider,productorserviceissolelybetween C ustomerandtheapplicableNon-SFD C provider.SFD C ,doesnotwarrantorsupportNon-SFD C ApplicationsorotherNon-SFD C productsorservices,whetherornottheyare,designatedbySFD C as“certified”orotherwise,unlessexpresslyprovidedotherwiseinanOrderForm.SFD C isnot,responsibleforanydisclosure,modificationordeletionof C ustomerDataresultingfromaccessbysuchNon-SFD C ,Applicationoritsprovider.,4.2IntegrationwithNon-SFD C Applications.TheServicesmaycontainfeaturesdesignedtointeroperatewithNon-SFD C ,Applications.SFD C cannotguaranteethecontinuedavailabilityofsuchServicefeatures,andmayceaseprovidingthem,withoutentitling C ustomertoanyrefund,credit,orothercompensation,ifforexampleandwithoutlimitation,theproviderofa,Non-SFD C ApplicationceasestomaketheNon-SFD C ApplicationavailableforinteroperationwiththecorrespondingService,featuresinamanneracceptabletoSFD C .,5.FEESANDPAYMENT,5.1Fees.
C ustomerwillpayallfeesspecifiedinOrderForms.ExceptasotherwisespecifiedhereinorinanOrderForm,(i)fees,arebasedonServicesand C ontentsubscriptionspurchasedandnotactualusage,(ii)paymentobligationsarenon-cancelable,andfeespaidarenon-refundable,and(iii)quantitiespurchasedcannotbedecreasedduringtherelevantsubscriptionterm.,5.2InvoicingandPayment.
C ustomerwillprovideSFD C withvalidandupdatedcreditcardinformation,orwithavalidpurchase,orderoralternativedocumentreasonablyacceptabletoSFD C .If C ustomerprovidescreditcardinformationtoSFD C ,, C ustomerauthorizesSFD C tochargesuchcreditcardforallPurchasedServiceslistedintheOrderFormfortheinitial,subscriptiontermandanyrenewalsubscriptionterm(s)assetforthinthe“TermofPurchasedSubscriptions”sectionbelow.,Suchchargesshallbemadeinadvance,eitherannuallyorinaccordancewithanydifferentbillingfrequencystatedinthe,applicableOrderForm.IftheOrderFormspecifiesthatpaymentwillbebyamethodotherthanacreditcard,SFD C will,invoice C ustomerinadvanceandotherwiseinaccordancewiththerelevantOrderForm.UnlessotherwisestatedintheOrder,Form,invoicedfeesareduenet30daysfromtheinvoicedate.
C ustomerisresponsibleforprovidingcompleteandaccurate,billingandcontactinformationtoSFD C andnotifyingSFD C ofanychangestosuchinformation.,5.3Overdue C harges.IfanyinvoicedamountisnotreceivedbySFD C bytheduedate,thenwithoutlimitingSFD C ’srightsor,remedies,(a)thosechargesmayaccruelateinterestattherateof1.5%oftheoutstandingbalancepermonth,orthemaximum,ratepermittedbylaw,whicheverislower,and/or(b)SFD C mayconditionfuturesubscriptionrenewalsandOrderFormson,paymenttermsshorterthanthosespecifiedinthe“InvoicingandPayment”sectionabove.,5.4SuspensionofServiceandAcceleration.Ifanychargeowingby C ustomerunderthisoranyotheragreementforservicesis,30daysormoreoverdue,(or10ormoredaysoverdueinthecaseofamounts C ustomerhasauthorizedSFD C tochargeto, C ustomer’screditcard),SFD C may,withoutlimitingitsotherrightsandremedies,accelerate C ustomer’sunpaidfee,obligationsundersuchagreementssothatallsuchobligationsbecomeimmediatelydueandpayable,andsuspendServicesuntil,suchamountsarepaidinfull,providedthat,otherthanforcustomerspayingbycreditcardordirectdebitwhosepaymenthas,beendeclined,SFD C willgive C ustomeratleast10days’priornoticethatitsaccountisoverdue,inaccordancewiththe,“Mannerof G ivingNotice”sectionbelowforbillingnotices,beforesuspendingservicesto C ustomer.,SFD C -MSA,December19,2022Page5of16,5.5PaymentDisputes.SFD C willnotexerciseitsrightsunderthe“Overdue C harges”or“SuspensionofServiceand,Acceleration”sectionaboveif C ustomerisdisputingtheapplicablechargesreasonablyandingoodfaithandiscooperating,diligentlytoresolvethedispute.,5.6Taxes.SFD C 'sfeesdonotincludeanytaxes,levies,dutiesorsimilargovernmentalassessmentsofanynature,including,for,example,value-added,sales,useorwithholdingtaxes,assessablebyanyjurisdictionwhatsoever(collectively,“Taxes”)., C ustomerisresponsibleforpayingallTaxesassociatedwithitspurchaseshereunder.IfSFD C hasthelegalobligationtopayor,collectTaxesforwhich C ustomerisresponsibleunderthissection,SFD C willinvoice C ustomerand C ustomerwillpaythat,amountunless C ustomerprovidesSFD C withavalidtaxexemptioncertificateauthorizedbytheappropriatetaxingauthority.,Forclarity,SFD C issolelyresponsiblefortaxesassessableagainstitbasedonitsincome,propertyandemployees.,6.PROPRIETARYRI G HTSANDLI C ENSES,6.1ReservationofRights.Subjecttothelimitedrightsexpresslygrantedhereunder,SFD C ,itsAffiliates,itslicensorsand C ontent,Providersreservealloftheirright,titleandinterestinandtotheServicesand C ontent,includingalloftheirrelatedintellectual,propertyrights.Norightsaregrantedto C ustomerhereunderotherthanasexpresslysetforthherein.,6.2AccesstoandUseof C ontent.
C ustomerhastherighttoaccessanduseapplicable C ontentsubjecttothetermsofapplicable,OrderForms,thisAgreementandtheDocumentation.,6.3Licenseby C ustomertoSFD C .
C ustomergrantsSFD C ,itsAffiliatesandapplicablecontractorsaworldwide,limited-term,licensetohost,copy,use,transmit,anddisplayanyNon-SFD C Applicationsandprogramcodecreatedbyorfor C ustomer,usingaServiceorforuseby C ustomerwiththeServices,and C ustomerData,eachasappropriateforSFD C toprovideand,ensureproperoperationoftheServicesandassociatedsystemsinaccordancewiththisAgreement.If C ustomerchoosestouse,aNon-SFD C ApplicationwithaService, C ustomergrantsSFD C permissiontoallowtheNon-SFD C Applicationandits,providertoaccess C ustomerDataandinformationabout C ustomer’susageoftheNon-SFD C Applicationasappropriateforthe,interoperationofthatNon-SFD C ApplicationwiththeService.Subjecttothelimitedlicensesgrantedherein,SFD C acquiresno,right,titleorinterestfrom C ustomeroritslicensorsunderthisAgreementinortoany C ustomerData,Non-SFD C Application,orsuchprogramcode.,6.4Licenseby C ustomertoUseFeedback.
C ustomergrantstoSFD C anditsAffiliatesaworldwide,perpetual,irrevocable,,royalty-freelicensetouse,distribute,disclose,andmakeandincorporateintoitsservicesanysuggestion,enhancementrequest,,recommendation,correctionorotherfeedbackprovidedby C ustomerorUsersrelatingtotheoperationofSFD C ’sorits,Affiliates’services.,6.5Federal G overnmentEndUseProvisions.SFD C providestheServices,includingrelatedsoftwareandtechnology,for,ultimatefederalgovernmentenduseinaccordancewiththefollowing:TheServicesconsistof“commercialitems,”asdefined,atFAR2.101.InaccordancewithFAR12.211-12.212andDFARS227.7102-4and227.7202-4,asapplicable,therightsofthe,U.S.
G overnmenttouse,modify,reproduce,release,perform,display,ordisclosecommercialcomputersoftware,commercial,computersoftwaredocumentation,andtechnicaldatafurnishedinconnectionwiththeServicesshallbeasprovidedinthis,Agreement,exceptthat,forU.S.DepartmentofDefenseendusers,technicaldatacustomarilyprovidedtothepublicis,furnishedinaccordancewithDFARS252.227-7015.Ifagovernmentagencyneedsadditionalrights,itmustnegotiatea,mutuallyacceptablewrittenaddendumtothisAgreementspecificallygrantingthoserights.,7.
C ONFIDENTIALITY,7.1Definitionof C onfidentialInformation.“ C onfidentialInformation”meansallinformationdisclosedbyaparty(“Disclosing,Party”)totheotherparty(“ReceivingParty”),whetherorallyorinwriting,thatisdesignatedasconfidentialorthatreasonably,shouldbeunderstoodtobeconfidentialgiventhenatureoftheinformationandthecircumstancesofdisclosure.
C onfidential,Informationof C ustomerincludes C ustomerData.
C onfidentialInformationofSFD C includestheServicesand C ontent,and,thetermsandconditionsofthisAgreementandallOrderForms(includingpricing).
C onfidentialInformationofeachparty,includesbusinessandmarketingplans,technologyandtechnicalinformation,productplansanddesigns,andbusiness,processesdisclosedbysuchparty.However, C onfidentialInformationdoesnotincludeanyinformationthat(i)isorbecomes,generallyknowntothepublicwithoutbreachofanyobligationowedtotheDisclosingParty,(ii)wasknowntotheReceiving,PartypriortoitsdisclosurebytheDisclosingPartywithoutbreachofanyobligationowedtotheDisclosingParty,(iii)is,receivedfromathirdpartywithoutknowledgeofanybreachofanyobligationowedtotheDisclosingParty,or(iv)was,independentlydevelopedbytheReceivingParty.Fortheavoidanceofdoubt,thenon-disclosureobligationssetforthinthis,“ C onfidentiality”sectionapplyto C onfidentialInformationexchangedbetweenthepartiesinconnectionwiththeevaluationof,additionalSFD C services.,SFD C -MSA,December19,2022Page6of16,7.2Protectionof C onfidentialInformation.Asbetweentheparties,eachpartyretainsallownershiprightsinandtoits, C onfidentialInformation.TheReceivingPartywillusethesamedegreeofcarethatitusestoprotecttheconfidentialityofits,ownconfidentialinformationoflikekind(butnotlessthanreasonablecare)to(i)notuseany C onfidentialInformationofthe,DisclosingPartyforanypurposeoutsidethescopeofthisAgreementand(ii)exceptasotherwiseauthorizedbytheDisclosing,Partyinwriting,limitaccessto C onfidentialInformationoftheDisclosingPartytothoseofitsanditsAffiliates’employees,andcontractorswhoneedthataccessforpurposesconsistentwiththisAgreementandwhohavesignedconfidentiality,agreementswiththeReceivingPartycontainingprotectionsnotmateriallylessprotectiveofthe C onfidentialInformationthan,thoseherein.NeitherpartywilldisclosethetermsofthisAgreementoranyOrderFormtoanythirdpartyotherthanits,Affiliates,legalcounselandaccountantswithouttheotherparty’spriorwrittenconsent,providedthatapartythatmakesany,suchdisclosuretoitsAffiliate,legalcounseloraccountantswillremainresponsibleforsuchAffiliate’s,legalcounsel’sor,accountant’scompliancewiththis“ C onfidentiality”section.Notwithstandingtheforegoing,SFD C maydisclosethetermsof,thisAgreementandanyapplicableOrderFormtoacontractororNon-SFD C ApplicationProvidertotheextentnecessaryto,performSFD C ’sobligationsunderthisAgreement,undertermsofconfidentialitymateriallyasprotectiveassetforthherein.,7.3 C ompelledDisclosure.TheReceivingPartymaydisclose C onfidentialInformationoftheDisclosingPartytotheextent,compelledbylawtodoso,providedtheReceivingPartygivestheDisclosingPartypriornoticeofthecompelleddisclosure(to,theextentlegallypermitted)andreasonableassistance,attheDisclosingParty'scost,iftheDisclosingPartywishestocontest,thedisclosure.IftheReceivingPartyiscompelledbylawtodisclosetheDisclosingParty’s C onfidentialInformationaspartof,acivilproceedingtowhichtheDisclosingPartyisaparty,andtheDisclosingPartyisnotcontestingthedisclosure,the,DisclosingPartywillreimbursetheReceivingPartyforitsreasonablecostofcompilingandprovidingsecureaccesstothat, C onfidentialInformation.,8.REPRESENTATIONS,WARRANTIES,EX C LUSIVEREMEDIESANDDIS C LAIMERS,8.1Representations.EachpartyrepresentsthatithasvalidlyenteredintothisAgreementandhasthelegalpowertodoso.,8.2SFD C Warranties.SFD C warrantsthatduringanapplicablesubscriptionterm(a)thisAgreement,theOrderFormsandthe,Documentationwillaccuratelydescribetheapplicableadministrative,physical,andtechnicalsafeguardsforprotectionofthe,security,confidentialityandintegrityof C ustomerData,(b)SFD C willnotmateriallydecreasetheoverallsecurityofthe,Services,(c)theServiceswillperformmateriallyinaccordancewiththeapplicableDocumentation,and(d)subjecttothe,“IntegrationwithNon-SFD C Applications”sectionabove,SFD C willnotmateriallydecreasetheoverallfunctionalityofthe,Services.Foranybreachofawarrantyabove, C ustomer’sexclusiveremediesarethosedescribedinthe“Termination”and,“RefundorPaymentuponTermination”sectionsbelow.,8.3Disclaimers.EX C EPTASEXPRESSLYPROVIDEDHEREIN,NEITHERPARTYMAKESANYWARRANTYOFANY,KIND,WHETHEREXPRESS,IMPLIED,STATUTORYOROTHERWISE,ANDEA C HPARTYSPE C IFI C ALLY,DIS C LAIMSALLIMPLIEDWARRANTIES,IN C LUDIN G ANYIMPLIEDWARRANTYOFMER C HANTABILITY,,FITNESSFORAPARTI C ULARPURPOSEORNON-INFRIN G EMENT,TOTHEMAXIMUMEXTENTPERMITTEDBY,APPLI C ABLELAW.SERVI C ESPROVIDEDFREEOF C HAR G E, C ONTENTANDBETASERVI C ESAREPROVIDED,“ASIS,”ANDASAVAILABLEEX C LUSIVEOFANYWARRANTYWHATSOEVER.,9.MUTUALINDEMNIFI C ATION,9.1IndemnificationbySFD C .SFD C willdefend C ustomeragainstanyclaim,demand,suitorproceedingmadeorbrought,against C ustomerbyathirdpartyallegingthatanyPurchasedServiceinfringesormisappropriatessuchthirdparty’sintellectual,propertyrights(a“ C laimAgainst C ustomer”),andwillindemnify C ustomerfromanydamages,attorneyfeesandcostsfinally,awardedagainst C ustomerasaresultof,orforamountspaidby C ustomerunderasettlementapprovedbySFD C inwritingof,,a C laimAgainst C ustomer,provided C ustomer(a)promptlygivesSFD C writtennoticeofthe C laimAgainst C ustomer,(b),givesSFD C solecontrolofthedefenseandsettlementofthe C laimAgainst C ustomer(exceptthatSFD C maynotsettleany, C laimAgainst C ustomerunlessitunconditionallyreleases C ustomerofallliability),and(c)givesSFD C allreasonable,assistance,atSFD C ’sexpense.IfSFD C receivesinformationaboutaninfringementormisappropriationclaimrelatedtoa,Service,SFD C mayinitsdiscretionandatnocostto C ustomer(i)modifytheServicessothattheyarenolongerclaimedto,infringeormisappropriate,withoutbreachingSFD C ’swarrantiesunder“SFD C Warranties”above,(ii)obtainalicensefor, C ustomer’scontinueduseofthatServiceinaccordancewiththisAgreement,or(iii)terminate C ustomer’ssubscriptionsforthat,Serviceupon30days’writtennoticeandrefund C ustomeranyprepaidfeescoveringtheremainderofthetermofthe,terminatedsubscriptions.Theabovedefenseandindemnificationobligationsdonotapplyif(I)theallegationdoesnotstate,withspecificitythattheServicesarethebasisofthe C laimAgainst C ustomer;(II)a C laimAgainst C ustomerarisesfromthe,useorcombinationoftheServicesoranypartthereofwithsoftware,hardware,data,orprocessesnotprovidedbySFD C ,ifthe,Servicesorusethereofwouldnotinfringewithoutsuchcombination;(III)a C laimAgainst C ustomerarisesfromServices,SFD C -MSA,December19,2022Page7of16,underanOrderFormforwhichthereisnocharge;or(IV)a C laimagainst C ustomerarisesfrom C ontent,aNon-SFD C ,Applicationor C ustomer’sbreachofthisAgreement,theDocumentationorapplicableOrderForms.,9.2Indemnificationby C ustomer.
C ustomerwilldefendSFD C anditsAffiliatesagainstanyclaim,demand,suitorproceeding,madeorbroughtagainstSFD C byathirdparty(a)allegingthatthecombinationofaNon-SFD C Applicationorconfiguration,providedby C ustomerandusedwiththeServices,infringesormisappropriatessuchthirdparty’sintellectualpropertyrights,or,(b)arisingfrom(i) C ustomer’suseoftheServicesor C ontentinanunlawfulmannerorinviolationoftheAgreement,the,Documentation,orOrderForm,(ii)any C ustomerDataor C ustomer’suseof C ustomerDatawiththeServices,or(iii)a,Non-SFD C Applicationprovidedby C ustomer(eacha“ C laimAgainstSFD C ”),andwillindemnifySFD C fromanydamages,,attorneyfeesandcostsfinallyawardedagainstSFD C asaresultof,orforanyamountspaidbySFD C underasettlement,approvedby C ustomerinwritingof,a C laimAgainstSFD C ,providedSFD C (A)promptlygives C ustomerwrittennoticeofthe, C laimAgainstSFD C ,(B)gives C ustomersolecontrolofthedefenseandsettlementofthe C laimAgainstSFD C (exceptthat, C ustomermaynotsettleany C laimAgainstSFD C unlessitunconditionallyreleasesSFD C ofallliability),and( C )gives, C ustomerallreasonableassistance,at C ustomer’sexpense.Theabovedefenseandindemnificationobligationsdonotapplyifa, C laimAgainstSFD C arisesfromSFD C ’sbreachofthisAgreement,theDocumentationorapplicableOrderForms.,9.3ExclusiveRemedy.This“MutualIndemnification”sectionstatestheindemnifyingparty’ssoleliabilityto,andtheindemnified,party’sexclusiveremedyagainst,theotherpartyforanythird-partyclaimdescribedinthissection.,10.LIMITATIONOFLIABILITY,10.1LimitationofLiability.INNOEVENTSHALLTHEA G G RE G ATELIABILITYOFEA C HPARTYTO G ETHERWITH,ALLOFITSAFFILIATESARISIN G OUTOFORRELATEDTOTHISA G REEMENTEX C EEDTHETOTALAMOUNT,PAIDBY C USTOMERANDITSAFFILIATESHEREUNDERFORTHESERVI C ES G IVIN G RISETOTHELIABILITY,INTHETWELVEMONTHSPRE C EDIN G THEFIRSTIN C IDENTOUTOFWHI C HTHELIABILITYAROSE.THE,FORE G OIN G LIMITATIONWILLAPPLYWHETHERANA C TIONISIN C ONTRA C TORTORTANDRE G ARDLESS,OFTHETHEORYOFLIABILITY,BUTWILLNOTLIMIT C USTOMER'SANDITSAFFILIATES’PAYMENT,OBLI G ATIONSUNDERTHE“FEESANDPAYMENT”SE C TIONABOVE.,10.2Exclusionof C onsequentialandRelatedDamages.INNOEVENTWILLEITHERPARTYORITSAFFILIATESHAVE,ANYLIABILITYARISIN G OUTOFORRELATEDTOTHISA G REEMENTFORANYLOSTPROFITS,REVENUES,, G OODWILL,ORINDIRE C T,SPE C IAL,IN C IDENTAL, C ONSEQUENTIAL, C OVER,BUSINESSINTERRUPTIONOR,PUNITIVEDAMA G ES,WHETHERANA C TIONISIN C ONTRA C TORTORTANDRE G ARDLESSOFTHETHEORY,OFLIABILITY,EVENIFAPARTYORITSAFFILIATESHAVEBEENADVISEDOFTHEPOSSIBILITYOFSU C H,DAMA G ESORIFAPARTY’SORITSAFFILIATES’REMEDYOTHERWISEFAILSOFITSESSENTIALPURPOSE.,THEFORE G OIN G DIS C LAIMERWILLNOTAPPLYTOTHEEXTENTPROHIBITEDBYLAW.,11.TERMANDTERMINATION,11.1TermofAgreement.ThisAgreementcommencesonthedate C ustomerfirstacceptsitandcontinuesuntilallsubscriptions,hereunderhaveexpiredorhavebeenterminated.,11.2TermofPurchasedSubscriptions.ThetermofeachsubscriptionshallbeasspecifiedintheapplicableOrderForm.Exceptas,otherwisespecifiedinanOrderForm,subscriptionswillautomaticallyrenewforadditionaloneyearterms,unlesseitherparty,givestheotherwrittennotice(emailacceptable)atleast30daysbeforetheendoftherelevantsubscriptionterm.Exceptas,expresslyprovidedintheapplicableOrderForm,renewalofpromotionalorone-timepricedsubscriptionswillbeatSFD C ’s,applicablelistpriceineffectatthetimeoftheapplicablerenewal.Notwithstandinganythingtothecontrary,anyrenewalin,whichsubscriptionvolumeorsubscriptionlengthforanyServiceshasdecreasedfromthepriortermwillresultinre-pricingat,renewalwithoutregardtothepriorterm’sper-unitpricing.,11.3Termination.ApartymayterminatethisAgreementforcause(i)upon30dayswrittennoticetotheotherpartyofamaterial,breachifsuchbreachremainsuncuredattheexpirationofsuchperiod,or(ii)iftheotherpartybecomesthesubjectofapetition,inbankruptcyoranyotherproceedingrelatingtoinsolvency,receivership,liquidationorassignmentforthebenefitofcreditors.,11.4RefundorPaymentuponTermination.IfthisAgreementisterminatedby C ustomerinaccordancewiththe“Termination”,sectionabove,SFD C willrefund C ustomeranyprepaidfeescoveringtheremainderofthetermofallOrderFormsafterthe,effectivedateoftermination.IfthisAgreementisterminatedbySFD C inaccordancewiththe“Termination”sectionabove,, C ustomerwillpayanyunpaidfeescoveringtheremainderofthetermofallOrderFormstotheextentpermittedbyapplicable,law.Innoeventwillterminationrelieve C ustomerofitsobligationtopayanyfeespayabletoSFD C fortheperiodpriortothe,effectivedateoftermination.,SFD C -MSA,December19,2022Page8of16,11.5SurvivingProvisions.Thesectionstitled“FreeServices,”“FeesandPayment,”“ProprietaryRightsandLicenses,”,“ C onfidentiality,”“Disclaimers,”“MutualIndemnification,”“LimitationofLiability,”“RefundorPaymentuponTermination,”,“Removalof C ontentandNon-SFD C Applications,”“SurvivingProvisions”and“ G eneralProvisions”willsurviveany,terminationorexpirationofthisAgreement,andthesectiontitled“Protectionof C ustomerData”willsurviveanytermination,orexpirationofthisAgreementforsolongasSFD C retainspossessionof C ustomerData.,12.
G ENERALPROVISIONS,12.1Export C ompliance.TheServices, C ontent,otherSFD C technology,andderivativesthereofmaybesubjecttoexportlawsand,regulationsoftheUnitedStatesandotherjurisdictions.SFD C and C ustomereachrepresentsthatitisnotonanyU.S.,governmentdenied-partylist.
C ustomerwillnotpermitanyUsertoaccessoruseanyServiceor C ontentinaU.S.-embargoed,countryorregion(currentlythe C rimea,LuhanskorDonetskregions, C uba,Iran,NorthKorea,orSyria)orasmaybeupdated,fromtimetotimeathttps://www.salesforce.com/company/legal/compliance/orinviolationofanyU.S.exportlawor,regulation.,12.2Anti- C orruption.Neitherpartyhasreceivedorbeenofferedanyillegalorimproperbribe,kickback,payment,gift,orthingof,valuefromanemployeeoragentoftheotherpartyinconnectionwiththisAgreement.Reasonablegiftsandentertainment,providedintheordinarycourseofbusinessdonotviolatetheaboverestriction.,12.3EntireAgreementandOrderofPrecedence.ThisAgreementistheentireagreementbetweenSFD C and C ustomerregarding, C ustomer’suseofServicesand C ontentandsupersedesallpriorandcontemporaneousagreements,proposalsor,representations,writtenororal,concerningitssubjectmatter.Thepartiesagreethatanytermorconditionstatedina C ustomer,purchaseorderorinanyother C ustomerorderdocumentation(excludingOrderForms)isvoid.Intheeventofanyconflictor,inconsistencyamongthefollowingdocuments,theorderofprecedenceshallbe:(1)theapplicableOrderForm,(2)this,Agreement,and(3)theDocumentation.TitlesandheadingsofsectionsofthisAgreementareforconvenienceonlyandshall,notaffecttheconstructionofanyprovisionofthisAgreement.,12.4RelationshipoftheParties.Thepartiesareindependentcontractors.ThisAgreementdoesnotcreateapartnership,franchise,,jointventure,agency,fiduciaryoremploymentrelationshipbetweentheparties.Eachpartywillbesolelyresponsiblefor,paymentofallcompensationowedtoitsemployees,aswellasallemployment-relatedtaxes.,12.5Third-PartyBeneficiaries.Therearenothird-partybeneficiariesunderthisAgreement.,12.6Waiver.NofailureordelaybyeitherpartyinexercisinganyrightunderthisAgreementwillconstituteawaiverofthatright.,12.7Severability.IfanyprovisionofthisAgreementisheldbyacourtofcompetentjurisdictiontobecontrarytolaw,theprovision,willbedeemednullandvoid,andtheremainingprovisionsofthisAgreementwillremainineffect.,12.8Assignment.Neitherpartymayassignanyofitsrightsorobligationshereunder,whetherbyoperationoflaworotherwise,,withouttheotherparty’spriorwrittenconsent(nottobeunreasonablywithheld);provided,however,eitherpartymayassign,thisAgreementinitsentirety(includingallOrderForms),withouttheotherparty’sconsenttoitsAffiliateorinconnectionwith,amerger,acquisition,corporatereorganization,orsaleofallorsubstantiallyallofitsassets.Notwithstandingtheforegoing,ifa,partyisacquiredby,sellssubstantiallyallofitsassetsto,orundergoesachangeofcontrolinfavorof,adirectcompetitorofthe,otherparty,thensuchotherpartymayterminatethisAgreementuponwrittennotice.Intheeventofsuchatermination,SFD C ,willrefund C ustomeranyprepaidfeescoveringtheremainderofthetermofallsubscriptionsfortheperiodaftertheeffective,dateofsuchtermination.Subjecttotheforegoing,thisAgreementwillbindandinuretothebenefitoftheparties,their,respectivesuccessorsandpermittedassigns.,12.9SFD C C ontractingEntity,Notices, G overningLaw,andVenue.TheSFD C entityenteringintothisAgreement,theaddress,towhich C ustomershoulddirectnoticesunderthisAgreement,thelawthatwillapplyinanydisputeorlawsuitarisingoutofor,inconnectionwiththisAgreement,andthecourtsthathavejurisdictionoveranysuchdisputeorlawsuit,dependonwhere, C ustomerisdomiciled.,SFD C -MSA,December19,2022Page9of16,For Customers domiciled in North or South America,If C ustomerisTheSFD C entityNoticesshouldbeaddressedto: G overninglawis: C ourtswith,domiciledin:enteringintothisexclusive,Agreementis:jurisdictionare:,AnycountrySalesforce,Inc.(f/k/aSalesforceTower,415Mission C aliforniaandSanFrancisco,,otherthansalesforce.com,inc.),Street,3rdFloor,SanFrancisco,controllingUnited C alifornia,,BraziloraDelaware C alifornia,94105,U.S.A.,attn:VP,StatesfederallawU.S.A., C anadacorporationWorldwideSalesOperations,witha,copytoattn: G eneral C ounsel,BrazilSalesforceTecnologiaAv.JornalistaRobertoMarinho,BrazilSãoPaulo,SP,,Ltda.85,14ºAndar- C idadeMonções,Brazil, C EP04576-010SãoPaulo-SP, C anadasalesforce.comSalesforceTower,415MissionOntarioandToronto,Ontario,, C anada C orporation,aStreet,3rdFloor,SanFrancisco,controlling C anada,NovaScotia C alifornia,94105,U.S.A.,attn:VP, C anadianfederal,corporationWorldwideSalesOperations,withalaw,copytoattn: G eneral C ounsel,For Customers domiciled in Europe, the Middle East, or Africa,If C ustomerisTheSFD C entityNoticesshouldbeaddressedto: G overninglawis: C ourtswith,domiciledin:enteringintothisexclusive,Agreementis:jurisdictionare:,AnycountrySFD C IrelandSalesforce.comSarl,RoutedelaEnglandLondon,England,otherthanLimited,alimitedLongeraie9,Morges,1110,,France,liabilitycompanySwitzerland,attn:Director,EMEA, G ermany,Italy,incorporatedinSalesOperations,withacopyto,Spain,ortheIrelandattn.:LegalDepartment-Level1,,UnitedBlockA,NovaAtriaNorth,,KingdomSandyfordBusinessDistrict,Dublin,18,Ireland,Francesalesforce.comSalesforce.comSarl,RoutedelaFranceParis,France,France,aFrenchLongeraie9,Morges,1110,,S.A.ScompanywithaSwitzerland,attn:Director,EMEA,sharecapitalofSalesOperations,withacopyto,37,000€,registeredattn.:LegalDepartment-Service,withtheParisTradeJuridique,3AvenueOctave G réard,,Registryunder75007Paris,France,number483993226,R C SParis,Registered,office:3Avenue,Octave G réard,75007,Paris,France, G ermanysalesforce.comSalesforce.comSarl,Routedela G ermanyMunich,, G ermany G mbH,aLongeraie9,Morges,1110, G ermany,limitedliabilitySwitzerland,attn:Director,EMEA,company,SalesOperations,withacopyto,incorporatedinattn.:LegalDepartment-, G ermanyErika-Mann-Strasse31-37,80636,München, G ermany,SFD C -MSA,December19,2022Page10of16,Italysalesforce.comItalySalesforce.comSarl,RoutedelaItalyMilan,Italy,S.r.l.,anItalianLongeraie9,Morges,1110,,limitedliabilitySwitzerland,attn:Director,EMEA,companyhavingitsSalesOperations,withacopyto,registeredaddressatattn.:LegalDepartment,PiazzaFilippoMeda,5,20121Milan(MI),,VAT/Fiscalcoden.,04959160963,SpainSalesforceSystemsSalesforce.comSarl,RoutedelaSpainMadrid,Spain,Spain,S.L.,alimitedLongeraie9,Morges,1110,,liabilitycompanySwitzerland,attn:Director,EMEA,incorporatedinSpainSalesOperations,withacopyto,attn.:LegalDepartment-Paseode,la C astellana79,Madrid,28046,,Spain,UnitedSalesforceUKSalesforce.comSarl,RoutedelaEnglandLondon,England,KingdomLimited,alimitedLongeraie9,Morges,1110,,liabilitycompanySwitzerland,attn:Director,EMEA,incorporatedinSalesOperations,withacopyto,Englandattn:LegalDepartment,Salesforce,UKLimited,Floor26Salesforce,Tower,110Bishopsgate,London,,E C 2N4AY,UnitedKingdom,For Customers domiciled in Asia or the Pacific Region,If C ustomerisTheSFD C entityNoticesshouldbeaddressedto: G overninglawis: C ourtswith,domiciledin:enteringintothisexclusive,Agreementis:jurisdictionare:,Anycountrysalesforce.com5TemasekBoulevard#13-01,SingaporeSingapore,otherthanSingaporePteLtd,aSuntecTower5,Singapore,038985,,Australia,Singaporeprivateattn:Director,APA C Sales,India,Japan,orlimitedcompanyOperations,withacopytoattn:,NewZealand G eneral C ounsel,AustraliaorSFD C AustraliaPty201SussexStreet,DarlingParkNewSouthWales,NewSouth,NewZealandLtdTower3,Level12,SydneyNSWAustraliaWales,Australia,2000,attn:SeniorDirector,Finance,withacopytoattn: G eneral C ounsel,Indiasalesforce.comIndiasalesforce.comIndiaPrivateIndiaBangalore,India,PrivateLimited,aLimited,companyincorporatedTorreyPines,3rdFloor,,undertheprovisionsEmbassy G olflinksSoftware,ofthe C ompaniesAct,BusinessPark,1956ofIndiaBangaloreKarnataka560071,,India,JapanSalesforceJapan C o.,1-1-3,Marunouchi, C hiyoda-ku,JapanTokyo,Japan,Ltd.(f/k/aKabushikiTokyo100-0005,Japan,attn:Senior,KaishaDirector,JapanSalesOperations,,Salesforce.com),awithacopytoattn: G eneral C ounsel,Japancorporation,SFD C -MSA,December19,2022Page11of16,12.10Mannerof G ivingNotice.ExceptasotherwisespecifiedinthisAgreement,allnoticesrelatedtothisAgreementwillbein,writingandwillbeeffectiveupon(a)personaldelivery,(b)thesecondbusinessdayaftermailing,or(c),exceptfornoticesof,terminationoranindemnifiableclaim(“LegalNotices”),whichshallclearlybeidentifiableasLegalNotices,thedayof,sendingbyemail.Billing-relatednoticesto C ustomerwillbeaddressedtotherelevantbillingcontactdesignatedby C ustomer.,Allothernoticesto C ustomerwillbeaddressedtotherelevantServicessystemadministratordesignatedby C ustomer.,12.11Agreementto G overningLawandJurisdiction.Eachpartyagreestotheapplicablegoverninglawabovewithoutregardto,choiceorconflictsoflawrules,andtotheexclusivejurisdictionoftheapplicablecourtsabove.,12.12LocalLawRequirements:France.,Withrespectto C ustomersdomiciledinFrance,thefollowingprovisionsshallbeapplicable:,(1)Section8.2“SFD C Warranties”isreplacedbythefollowing:,8.2SFD C Warranties.Duringanapplicablesubscriptionterm(a)thisAgreement,theOrderFormsandthe,Documentationwillaccuratelydescribetheapplicableadministrative,physical,andtechnicalsafeguardsfor,protectionofthesecurity,confidentialityandintegrityofCustomerData,(b)SFDCwillnotmaterially,decreasetheoverallsecurityoftheServices,(c)theServiceswillperformmateriallyinaccordancewiththe,applicableDocumentation,and(d)subjecttothe“IntegrationwithNon-SFDCApplications”sectionabove,,SFDC will not materially decrease the overall functionality of the Services.,(2)anewSection12.12.1isaddedasfollows:,12.12.1P G SSI-S.Totheextent C ustomerissubjecttoArticleL.1111-8(oranysuccessorthereto)oftheFrenchpublichealth,code( C odedelaSantéPublique), C ustomershallabidebythe G lobalInformationSecurityPolicyfortheHealthcareSector,(P G SSI-S)pursuanttoArticleL.1110-4-1(oranysuccessorthereto)oftheaforementionedcode.,(3)anewSection12.12.2isaddedasfollows:,12.12.2Exclusions.Totheextentpermittedunderapplicablelaw,theprovisionsofArticle1222and1223oftheFrench C ivil, C odeshallinnoeventbeapplicable.,(4)anewSection12.12.3isaddedasfollows:,12.12.3Language.ThePartiesagreethatthisAgreementand/oranyDocumentationandotherinformationorpolicies,referencedorattachedtothisAgreementmaybeinEnglish.,(5)anewSection12.12.4isaddedasfollows:,12.12.4IndependenceTowardsThirdParties.Fortheavoidanceofdoubt,anythirdparties,includingthose C ustomer,contractedwithtoprovideconsultingand/orimplementationservicesinrelationtotheServices,areindependentofSFD C and,SFD C shallinnoeventberesponsiblefortheiractsoromissions,includingwhensuchactsoromissionsimpact C ustomer’suse,oftheServices.,(6)intheeventofanyconflictbetweenanystatutorylawinFranceapplicableto C ustomer,andthetermsandconditionsofthis,Agreement,theapplicablestatutorylawshallprevail.,12.13LocalLawRequirements: G ermany.Withrespectto C ustomersdomiciledin G ermany,Section8“REPRESENTATIONS,,WARRANTIES,EX C LUSIVEREMEDIESANDDIS C LAIMERS”,Section9.3“ExclusiveRemedy”,andSection10,“LIMITATIONOFLIABILITY”ofthisAgreementarereplacedwiththefollowingsectionsrespectively:,8WARRANTIESFOR C USTOMERSDOMI C ILEDIN G ERMANY,8.1AgreedQualityoftheServices.SFD C warrantsthatduringanapplicablesubscriptionterm(a)thisAgreement,theOrder,FormsandtheDocumentationwillaccuratelydescribetheapplicableadministrative,physical,andtechnicalsafeguardsfor,protectionofthesecurity,confidentialityandintegrityof C ustomerData,(b)SFD C willnotmateriallydecreasetheoverall,securityoftheServices,(c)theServiceswillperformmateriallyinaccordancewiththeapplicableDocumentation,and(d),subjecttothe“IntegrationwithNon-SFD C Applications”sectionabove,SFD C willnotmateriallydecreasetheoverall,functionalityoftheServices.,SFD C -MSA,December19,2022Page12of16,8.2 C ontent.SFD C isnotdesignatingoradopting C ontentasitsownandassumesnowarrantyorliabilityfor C ontent.The,partiesagreethatthe“ReportingofDefects”,“RemediesresultingfromDefects”and“Exclusions”sectionshallapply,accordinglytoSFD C ’sresponsibilityintheeventSFD C isdeemedresponsiblefor C ontentbyacourtofcompetentjurisdiction.,8.3ReportingofDefects.
C ustomershallreportanydeviationoftheServicesfromthe“AgreedQualityoftheServices”,section(“Defect”)toSFD C inwritingwithoutunduedelayandshallsubmitadetaileddescriptionoftheDefector,ifnot,possible,ofthesymptomsoftheDefect.
C ustomershallforwardtoSFD C anyusefulinformationavailableto C ustomerfor,rectificationoftheDefect.,8.4RemediesResultingfromDefects.SFD C shallrectifyanyDefectwithinareasonableperiodoftime.Ifsuchrectification,fails, C ustomermayterminatetherespectiveOrderFormprovidedthatSFD C hadenoughtimeforcuringtheDefect.Inthe,“RefundorPaymentuponTermination”section,sentence1andsentence3shallapplyaccordingly.IfSFD C isresponsiblefor,theDefectorifSFD C isindefaultwiththerectification, C ustomermayassertclaimsforthedamagecausedinthescope,specifiedinthe“LimitationofLiability”sectionbelow.,8.5DefectsinTitle.DefectsintitleoftheServicesshallbehandledinaccordancewiththeprovisionsof C lause9“Mutual,Indemnification”.,8.6Exclusions.
C ustomershallhavenoclaimsunderthis C lause8“Warranty”ifaDefectwascausedbytheServicesnotbeing,usedby C ustomerinaccordancewiththeprovisionsofthisAgreement,theDocumentationandtheapplicableOrderForms.,9.3LiabilityresultingfromIndemnificationfor C ustomersdomiciledin G ermany.Thebelow“LimitationofLiability”,sectionshallapplytoanyclaimsresultingfromthis“MutualIndemnification”section.,10.LIMITATIONOFLIABILITYFOR C USTOMERSDOMI C ILEDIN G ERMANY,10.1UnlimitedLiability.ThePartiesshallbemutuallyliablewithoutlimitation,(a)intheeventofwillfulmisconductorgrossnegligence,,(b)withinthescopeofaguaranteetakenoverbytherespectiveparty,,(c)intheeventthatadefectismaliciouslyconcealed,,(d)incaseofaninjurytolife,bodyorhealth,,(e)accordingtothe G ermanProductLiabilityLaw.,10.2LiabilityforBreachof C ardinalDuties.Ifcardinaldutiesareinfringedduetoslightnegligenceandif,asaconsequence,,theachievementoftheobjectiveofthisAgreementincludinganyapplicableOrderFormisendangered,orinthecaseofa,slightlynegligentfailuretocomplywithduties,theverydischargeofwhichisanessentialprerequisitefortheproper,performanceofthisAgreement(includinganyapplicableOrderForm),theparties’liabilityshallbelimitedtoforeseeable,damagetypicalforthecontract.Inallotherrespects,anyliabilityfordamagecausedbyslightnegligenceshallbeexcluded.,10.3Liability C ap.Unlessthepartiesareliableinaccordancewith“UnlimitedLiability”sectionabove,innoeventshallthe,aggregateliabilityofeachpartytogetherwithallofitsAffiliatesarisingoutoforrelatedtothisAgreementexceedthetotal,amountpaidby C ustomeranditsAffiliateshereunderfortheServicesgivingrisetotheliabilityinthe12monthsprecedingthe,firstincidentoutofwhichtheliabilityarose.Theforegoinglimitationwillnotlimit C ustomer’sanditsAffiliates’payment,obligationsunderthe“FeesandPayment”sectionabove.,10.4Scope.Withtheexceptionofliabilityinaccordancewiththe“UnlimitedLiability”section,theabovelimitationsof,liabilityshallapplytoallclaimsfordamages,irrespectiveofthelegalbasisincludingclaimsfortortdamages.Theabove,limitationsofliabilityalsoapplyinthecaseofclaimsforaparty’sdamagesagainsttherespectiveotherparty’semployees,,agentsorbodies.,12.14LocalLawRequirements:Italy.Withrespectto C ustomersdomiciledinItaly,Section5.2“InvoicingandPayment”,Section,5.3“Overdue C harges”,Section5.4“SuspensionofServiceandAcceleration”,andSection12.2“Anti C orruption”ofthis,Agreementarereplacedwiththefollowingsectionsrespectively:,5.2.InvoicingandPayment,5.2.1InvoicingandPayment.FeeswillbeinvoicedinadvanceandotherwiseinaccordancewiththerelevantOrderForm.,UnlessotherwisestatedintheOrderForm,feesareduenet30daysfromtheinvoicedate.Thepartiesacknowledgethat,invoicesarealsobesubmittedelectronicallybySFD C inaccordancewiththe“ElectronicInvoicing”sectionbelowthroughthe,AgenziadelleEntrate’sExchangeSystem(SDI–SistemadiInterscambio)andanydelayduetotheSDIshallnotaffectthe,SFD C -MSA,December19,2022Page13of16,foregoingpaymentterm.
C ustomershallberesponsibleforprovidingcompleteandaccuratebillingandcontactinformationto,SFD C andshallnotifySFD C ofanychangestosuchinformation.,5.2.2ElectronicInvoicing.Theinvoicewillbeissuedinelectronicformatasdefinedinarticle1,paragraph916,ofLawno.,205ofDecember27,2017,whichintroducedtheobligationofelectronicinvoicing,startingfromJanuary1,2019,forthesale,ofgoodsandservicesperformedbetweenresidents,establishedoridentifiedintheterritoryoftheItalianState.Tofacilitate,suchelectronicinvoicing, C ustomershallprovidetoSFD C atleastthefollowinginformationinwriting: C ustomerfull,registeredcompanyname,registeredofficeaddress,VATnumber,tax/fiscalcodeandanyadditionalcodeand/orrelevant,informationrequiredunderapplicablelaw.Inanyevent,thepartiesshallcooperatediligentlytoenablesuchelectronic,invoicingprocess.Anyerrorduetotheprovisionby C ustomerofincorrectorinsufficientinvoicinginformationpreventing(a),SFD C tosuccessfullysubmittheelectronicinvoicetotheSDIor(b)theSDItodulyandeffectivelyprocesssuchinvoiceor(c),which,inanyevent,requiresSFD C toissueaninvoiceagain,shallnotresultinanextensionofthepaymenttermsetoutinthe,“InvoicingandPayment”sectionabove,andsuchtermshallstillbecalculatedfromthedateoftheoriginalinvoice.SFD C ,reservestherighttoprovideanyinvoicecopyinelectronicformviaemailinadditiontotheelectronicinvoicingdescribed,herein.,5.2.3SplitPayment.Ifsubjecttothe“splitpayment”regime, C ustomershallbeexclusivelyresponsibleforpaymentofany,VATamountdue,providedthat C ustomershallconfirmtoSFD C theapplicabilityofsuchregimeand,ifapplicable, C ustomer,shallprovideproofofsuchVATpaymenttoSFD C and,ifapplicable, C ustomershallprovideproofofsuchVATpaymentto,SFD C .,5.3Overdue C harges.Subjecttothe“PaymentDisputes”sectionbelow,ifanyinvoicedamountisnotreceivedbySFD C by,theduedate,thenwithoutlimitingSFD C ’srightsorremedies,thosecharges,withouttheneedfornoticeofdefault,mayaccrue,lateinterestattherateof1.5%oftheoutstandingbalancepermonth,orthemaximumratepermittedbylaw(Legislative,Decreeno.231/2002),whicheverislowerand/or(b)SFD C mayconditionfuturesubscriptionrenewalsandOrderFormson,paymenttermsshorterthanthosespecifiedinthe“InvoicingandPayment”sectionabove.,5.4.SuspensionofService.Subjecttothe“PaymentDisputes”sectionbelow,ifanychargeowingby C ustomerunderthisor,anyotheragreementforservicesis30daysormoreoverdue,(or10ormoredaysoverdueinthecaseofamounts C ustomerhas,authorizedSFD C tochargeto C ustomer’screditcard),SFD C may,withoutlimitingitsotherrightsandremedies,suspend,Servicesuntilsuchamountsarepaidinfull,providedthat,otherthanforcustomerspayingbycreditcardordirectdebitwhose,paymenthasbeendeclined,SFD C willgive C ustomeratleast10days’priornoticethatitsaccountisoverdue,inaccordance,withthe“Mannerof G ivingNotice”sectionbelowforbillingnotices,beforesuspendingservicesto C ustomer.,12.2Anti- C orruption.,12.2.1Anti- C orruption.Neitherpartyhasreceivedorbeenofferedanyillegalorimproperbribe,kickback,payment,gift,or,thingofvaluefromanemployeeoragentoftheotherpartyinconnectionwiththisAgreement.Reasonablegiftsand,entertainmentprovidedintheordinarycourseofbusinessdonotviolatetheaboverestriction.,12.2.2 C odeof C onductandOrganization,Managementand C ontrolModel.
C ustomeracknowledgesthatSFD C has,adoptedanOrganization,Managementand C ontrolModelpursuanttoLegislativeDecree231/2001topreventcrimesprovided,forthereinandcommitstocomplywiththeprinciplescontainedintheaboveLegislativeDecree231/2001andintheSFD C , C odeof C onductwhichisavailableatthefollowinglink:,https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/compliance%20documents/salesforce-code-of-cond,uct.pdf.
C ustomeralsoacknowledgesandagreesthattheviolationoftheprinciplesandtheprovisionscontainedinLegislative,Decree231/2001andintheSFD C C odeof C onductby C ustomermayentitleSFD C ,basedontheseverityoftheviolation,to,terminatethisAgreementforcauseassetoutinSection11.3(i)above.,12.15LocalLawRequirements:Spain.Withrespectto C ustomersdomiciledinSpain,intheeventofanyconflictbetweenany,statutorylawinSpainapplicableto C ustomer,andthetermsandconditionsofthisAgreement,theapplicablestatutorylaw,shallprevail.,12.16LocalLawRequirements:India.Withrespectto C ustomersdomiciledinIndia,thefollowingshallapply:,12.16.1VenueandArbitration,A.Subjecttothe“Arbitration”Sectionbelow,thecourtslocatedinBangalore,Indiashallhaveexclusivejurisdictionoverany,disputerelatingtothisAgreement,andeachpartyherebyconsentstotheexclusivejurisdictionofsuchcourts.Without,SFD C -MSA,December19,2022Page14of16,prejudicetothegeneralityoftheforegoing,thecourtsatBengaluru,Indiashallhaveexclusivejurisdictiononmattersarising,from,relatingto,orinconnectionwithanawardmadeunderthe“Arbitration”Sectionbelow.,B.Arbitration.Intheeventofanydispute,controversyorclaimbetweenthePartiesheretoarisingoutoforrelatingtothis,Agreement,thePartiesshallfirstseektoresolvethedisputeingoodfaiththroughinformaldiscussion.Ifsuchdispute,,controversy,orclaimcannotberesolvedinformallywithinaperiodof10(ten)businessdaysfromthedateonwhichthe,disputearose,thePartiesagreethatitshallbesettledbybindingarbitrationtobeheldbeforeapanelconsistingof3(three,arbitrators),whereeachPartyshallappointanarbitratorandsucharbitratorsshallappointthethirdandpresidingarbitrator.,Thearbitrationshallbeconductedinaccordancewithprovisionsofthe(Indian)Arbitrationand C onciliationAct,1996,as,amendedfromtimetotime(ArbitrationAct).TheseatandvenueofthearbitrationshallbeBangalore,India.Thelanguageof,thearbitrationshallbeEnglish.ThePartiesagreethatanyofthemmayseekinterimmeasuresundersection9ofthe,ArbitrationAct,includinginjunctivereliefinrelationtotheprovisionsofthisAgreementortheParties'performanceofit,fromcourtsinBengaluru,India,withoutprejudicetoanyotherrightthePartiesmayhaveundertheArbitrationActandother,applicablelaws.Thearbitrationpanel'sdecisionshallbefinal,conclusiveandbindingonthepartiestothearbitration.The,Partiesshalleachpayone-halfofthecostsandexpensesofsucharbitration,andeachshallseparatelypayitsrespective,counselfeesandexpenses.TheprevailingPartymay,inthejudgementofthearbitrationpanel,beentitledtorecoveritsfees,andexpenses.Alldisputeresolutionproceedings,allmatterspertainingtosuchproceedingsandalldocumentsand,submissionsmadepursuanttheretoshallbestrictlyconfidentialandsubjecttotheprovisionsof“ C onfidentiality”Sectionof,thisAgreement.,12.16.2Section5.2“InvoicingandPayment”ofthisAgreementisreplacedwiththefollowingsection:,5.2InvoicingandPayment,5.2.1InvoicingandPayment.UnlessotherwisestatedintheOrderForm,invoicedfeesareduenet30daysfromtheinvoice,date.
C ustomerisresponsibleforprovidingcompleteandaccuratebillingandcontactinformationtoSFD C andnotifying,SFD C ofanychangestosuchinformation.Thepartiesacknowledgethatinvoicesarealsotobesubmittedelectronicallyby,SFD C inaccordancewiththe“ElectronicInvoicing”sectionbelowthroughthe G overnmentofIndia’se-invoicingsystem,(“ G STPortal”)andanydelayduetosuchsubmissionshallnotaffecttheforegoingpaymentterm.
C ustomershallbe,responsibleforprovidingcompleteandaccuratebillingandcontactinformationtoSFD C andshallnotifySFD C ofany,changestosuchinformation.,5.2.2ElectronicInvoicing.
C ustomershallprovidetoSFD C atleastthefollowinginformationinwritingtofacilitate,electronicinvoicing: C ustomersfullregisteredcompany/legalentityname,registeredofficeaddress,goodsandservicestax,identificationnumber,addressand/orrelevantinformationrequiredunderapplicablelaw.Inanyevent,thepartiesshall,cooperatediligentlytoenablesuchelectronicinvoicingprocess.Anyerror/delayinissuanceoftheelectronicinvoicedueto:,(a)theprovisionby C ustomerofincorrectorinsufficientinvoicinginformationpreventingSFD C fromsuccessfully,submittingtheelectronicinvoicetothe G STPortal;or(b)the G STPortaland/oranyothergovernmentauthority(ortheir,designatedagent/agency)notbeingabletodulyandeffectivelyprocesssuchinvoice;or(c)anyeventwhichrequiresSFD C ,toissueaninvoiceagain;shallnotresultinanextensionofthepaymenttermsetoutinthe“InvoicingandPayment”section,above,andsuchtermshallstillbecalculatedfromthedateoftheoriginalinvoice.SFD C reservestherighttoprovideany,invoicecopyinelectronicformviaemailinadditiontotheelectronicinvoicingdescribedherein.,12.17LocalLawRequirements:UnitedKingdom.Withrespectto C ustomersdomiciledintheUnitedKingdom,Section,12.3“EntireAgreementandOrderofPrecedence”ofthisAgreementisreplacedwiththefollowingsection:,12.3EntireAgreementandOrderofPrecedence.ThisAgreementistheentireagreementbetweenSFD C and, C ustomerregarding C ustomer’suseofServicesand C ontentandsupersedesallpriorandcontemporaneous,agreements,proposalsorrepresentations,writtenororal,concerningitssubjectmatter.Norepresentation,,undertakingorpromiseshallbetakentohavebeengivenorbeimpliedfromanythingsaidorwritteninnegotiations,betweenthepartiespriortothisAgreementexceptasexpresslystatedinthisAgreement.Neitherpartyshallhave,anyremedyinrespectofanyuntruestatementmadebytheotheruponwhichthatpartyreliedinenteringthis,Agreement(unlesssuchuntruestatementwasmadefraudulently)andthatparty'sonlyremediesshallbeforbreachof,SFD C -MSA,December19,2022Page15of16,contractasprovidedinthisAgreement.Thepartiesagreethatanytermorconditionstatedina C ustomerpurchase,orderorinanyother C ustomerorderdocumentation(excludingOrderForms)isvoid.Intheeventofanyconflictor,inconsistencyamongthefollowingdocuments,theorderofprecedenceshallbe:(1)theapplicableOrderForm,(2),thisAgreement,and(3)theDocumentation.TitlesandheadingsofsectionsofthisAgreementareforconvenience,onlyandshallnotaffecttheconstructionofanyprovisionofthisAgreement.,SFD C -MSA,December19,2022Page16of16