Next Terms and Conditions

Terms and Conditions

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&nbsp. Terms &amp. Conditions The following document outlines the terms and conditions for the next website. Terms Correct as of Thu Aug 12 2021 Your Order Orders and Contract Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Next Online, or Little Label, including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store. Cancelling Your Order Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, made to measure curtains, fabric sold by the metre and personalised goods), fresh flowers, perishable food items, audio or DVD recordings, computer software and games, toiletries and cosmetics where the seal has been broken, or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us. We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order. Delivery terms Delivery to Stores Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed. Ready Within 1 Hour Service When the product is ready for collection in the store, we will contact you by email. Please do not make the journey to store until you have received confirmation from us that the product is ready. Please note: <ul> <li>If you place your order between the opening time and up to 1 hour before the closing time of your selected store(s), it will be ready for you to collect within 1 hour on the same day.</li> <ol> <li>If you place your order later than 1 hour before the closing time and before the next day’s opening time of your selected store(s), it will be ready for you to collect within 1 hour of the store opening.</li> </ol> <li>You will need to bring confirmation of order with you when you come to collect the product.</li> <li>Your order may not be accepted if we are unable to obtain authorisation for payment, or you have insufficient credit on your Next Credit account, or you appear to be ineligible to order the item in question, or we have identified a pricing or description error for the product or due to circumstances beyond our control.</li> <li>You may be contacted as part of our prevention of fraud process, your order will be cancelled if you do not make contact by the time stated.</li> </ul> Store Delivery Exceptions Delivery to stores is not available for swatches and paint samples, fresh flowers and plants, some wines &amp. spirits, fresh food items, gift cards, Art2Order, some personalised items, items made to your order, fabric by the metre, domestic appliances, Gift Experiences, the Next Directory, items ordered from Next Garden, Hammonds bedrooms, Beaverbrooks products, D&G, Versace, Moncler &amp. Monnalisa products or some large 2 person delivery items Courier Delivery Our standard courier delivery charge to home is £3.99 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at £8.00. Weekend delivery for furniture, upholstery and large homeware is available between 7.30am and 6.00pm Saturday and Sunday. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday. For full courier delivery charges, see the DELIVERY CHARGES section. Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine &amp. spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers &amp. plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order. DPD Precise DPD Precise can be selected as a delivery method, for orders placed before 8pm, when checking out. This service will only be offered to you if you live in an eligible area. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots during the following 6 days. DPD will then be in contact with customers who will be able to make amendments to the delivery if required. DPD Precise delivery is not available for fresh flowers &amp. plants, some wine &amp. spirits , 2 person delivery items, items made to your specification, Hammonds bedrooms, domestic appliances, Beaverbrooks, Art2Order, items from Next Garden and Gift Experience websites. The charge for this delivery service is £5.99, or for 2 person deliveries, the charge is £15. This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas. Delivery Charges Our standard courier delivery charge to home is £3.99 per order for one person delivery items. Items requiring 2 person delivery are charged at £8.00 per delivery. The following exceptions apply: wine &amp. spirits £3.99 per box. personalised picture gifts £3.99 per item. Gift Cards £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery, Gift Card orders with £125 to £200 value will automatically charge a special delivery rate (free delivery for eVouchers). large domestic appliances from £19.99 per item for England, Scotland &amp. Wales, and £34.99 for Northern Ireland - charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver fresh flowers and plants, wine &amp. spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order. nextunlimited Service To subscribe to nextunlimited, you must have a valid e-mail address registered to your account. nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk. Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person delivery items, deliveries to Hermes Parcel Shops and collection of any item. The service costs £20 for 12 months’ subscription. If you are a credit account holder, the nextunlimited subscription charge will be added to your credit account and will show on your statement as a one off charge for the year. Interest will be charged on the subscription if you do not pay off your balance in full before the next statement from the statement date following the date on which the subscription is added to your account. At the time of your purchase, the charge will be added to your total at checkout. The service will be immediately activated upon sign up. The charge for the nextunlimited service will not be included in any other offer or incentive. The nextunlimited Service does not include: <ol> <li>Orders placed for Precise Home delivery. including 2 person deliveries;</li> <li>Orders for the following: fresh flowers, Art2 Order, Gift Cards, gift experiences, items from Next Garden, some personalised items and items made to order, fitted bedrooms by Hammonds and large domestic appliances.</li> <li>The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes.</li> </ol> It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription. The nextunlimited 1 month free trial Available to nextpay customers only. Customers must not have had a full nextunlimited subscription in the past 6 months or 3 previous 1 month free trials at any time. The trial includes 30 days of free standard home delivery and returns. By signing up to the trial you are agreeing to sign up to 12 months of nextunlimited at the end of your trial period, and that payment of £20 will be automatically charged to your nextpay account at the end of the trial. You have the right to cancel this trial at any time. Exceptions, cancellation rights, terms and conditions apply. Standard next day delivery The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. Cancellation Rights for nextunlimited nextunlimited can be cancelled at any time. If you cancel this subscription within its first 14 days and the service has not been used you will be refunded in full. If you wish to do so, please login to your account at next.co.uk and click on the nextunlimited section of ‘My Account.’ After the first 14 days, no refund will be given and access to nextunlimited will immediately stop. This includes if credit is withdrawn or you close your credit account. To cancel after 14 days please phone the customer service team on 0333 777 8000. Please check your service provider for charges. Renewal of nextunlimited If you have a credit account you will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost. For customers without a credit account, we will contact you before your subscription is due to expire. The subscription is non-transferable between accounts. Next Day Delivery- Excluded Post Codes The next day delivery service applies to most orders placed before 11pm . The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to fresh flowers &amp. plants, fresh food items, some wine &amp. spirits, , Gift Cards, Art 2 Order, personalised items or items made to order, Gift Experiences, fitted bedrooms by Hammonds, or Beaverbrook products. Domestic Appliances can be delivered next day, but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order. Next Day Delivery is not available in the following postcodes (subject to change) NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9. Delivery to Hermes Parcel Shop Standard delivery charge to a Hermes Parcel shop is £2.50. Hermes Parcel Shops cannot be used for delivery of fresh flowers &amp. plants, wine, items ordered from Little Label, 2 person delivery items, items made to your specification, Hammonds bedrooms, , domestic appliances, Beaverbrooks, Art2Order, , Garden and Plants and Gift Experiences. Standard next day delivery is available to most Hermes Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Hermes Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Hermes Parcel Shop. Your parcel will be kept at your designated Hermes Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Hermes Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Hermes Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order. Northern Ireland Returns Information If the whole order for which Delivery has been charged is returned, the £3.99 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (begining on the day after you receive the goods). Returns to store are free. Returns collected by Next from your home cost £2.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you place your order. If the whole of an order for which Delivery has been charged is returned, the £3.99 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Any order of large items which require a 2 person delivery will be charged at £8.00;. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by Next from your home cost £2.50 per collection. The returns charge will be deducted from your account. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider. Express 5 Day Delivery for Furniture And Sofas Products on the express delivery will be delivered to your home within 5 working days. If your order consists entirely of 5 day delivery items and they are in stock then you will be offered a delivery date within 5 working days. If all your items are on the 5 day delivery service you will be offered 1 date within the 5 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 5 working day period then please contact the customer services team on 0333 777 8077# Note: The 5 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once. We are unable to deliver furniture and sofas outside of the UK. Delivery to Alternate Address This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Next Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used. Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address . In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card. Free Delivery Offers Free delivery offers are subject to availability and are NOT applicable to some wines &amp. spirits, Gift Cards, Art2Order, personalised gifts, eGiftcards, domestic appliances, Gift Experiences, Made2Measure, fitted bedrooms by Hammonds ,sofas, selected large home items. Free delivery and other offer codes remain the property of Next, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer. Flowers Delivery There is no delivery charge for flowers including any add on gifts. Flower stems and hardware may vary from those pictured according to seasonality and availability. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery. Most fresh flower orders placed Monday to Friday before 9pm can be delivered the next day. Most orders made on Saturday before 12pm and Sunday before 12pm can be delivered next day. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Delivery times cannot be guaranteed. Delivery is generally to mainland UK postcodes only, excluding Northern Ireland. You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from and delivered to those over 18 years of age. Flower orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#. Wine &amp. Spirits Delivery Most wine &amp. spirits orders placed before 4.30pm can be delivered within 48 hours. No deliveries are made on Bank Holidays or the day following a Bank Holiday. You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from and delivered to those over 18 years of age. Wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#. Returns &amp. Refunds Returning to a Store You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available in most Next stores except our airport and Fabled stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store. Returns Via Courier You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. To return large Home items see Sofa And Furniture Returns And Cancellations below. To return Beaverbrooks products, see separate heading below. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £2 (£2.50 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £3.99 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store. Using Hermes Parcel Shop to Return an Order Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at a Hermes Parcel Shop. Specific packaging or despatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Hermes Parcel shops will not accept the following Next items for return: items delivered by 2 person delivery, Moncler, Versace, Dolce &amp. Gabbana and Monnalisa products, fresh flowers &amp. plants, some wine &amp. spirits, domestic appliances, copies of the Next Directory and products for return to Hammonds, Garden &amp. Plants and Gift Experiences Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account. Returns by Post To return by post call 0333 777 4574# to request a returns label, then take to your nearest Post Office. Exceptions to the Returns Policy The following exceptions apply to our returns policy. We cannot accept any returns through our airport or Fabled stores. . We are unable to accept the return items delivered by 2 person delivery, domestic appliances, Beaverbrooks’ products, personalise me (for how to return these see separate heading), l and products for return to Hammonds, Gift Experiences or copies of the Next Directory through our stores. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given.. No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. Refund Cards Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from Next Online, Little Label, to pay towards a credit account and cannot be used online or to purchase Gift Cards or E-vouchers. Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card. The value of purchases will be deducted from the balance on the card when presented. any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate. The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT. To check the balance at any time, call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider. The card will expire 24 months after last use or balance check and any remaining balance will be deducted. Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. The card will expire 24 months after last use or balance check and any remaining balance will be deducted. Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. This card remains the property of Next and is not a cheque guarantee, credit or charge card. Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected. Next Credit Accounts High Returns Policy Next may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others. Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason. If you are experiencing financial difficulties, please click here. Next reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected. Ways to Pay See below for all the methods we accept for payment of purchases from Next. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”. Online <ul> <li>Next credit account, Nextpay, or Next3Step</li> <li>All major credit and debit cards</li> <li>Next gift cards and e-vouchers</li> <li>Paypal</li> </ul> In-store <ul> <li>Nextpay Card</li> <li>Nextpay App</li> <li>All major credit and debit cards (including Apple Pay and Google Pay)</li> <li>Next gift Cards and e-vouchers</li> <li>Cash</li> </ul> Phone <ul> <li>Next credit account, Nextpay or next3Step (new credit applications accepted online only)</li> <li>All major credit and debit cards</li> <li>Next gift cards and e-vouchers</li> </ul> The taking of payment from you by Next under any of the means set out above or in accordance with a Next Account does not indicate that a contract has been formed between you and Next. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next. Credit Account Terms and Conditions Nextpay Credit Account Representative 23.9% APR variable. Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a Nextpay Credit Account. If you require copies of previous terms, please call our contact centre on 0333 777 8247#. Next3step Credit Account Representative 29.9% APR variable. Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a next3step credit account. If you require copies of previous terms, please call our contact centre on 0333 777 8172#. Credit Marketing The available credit shown in marketing material is correct at the time it was created. Your credit limit is subject to change. The amount of available credit is dependent on the current status of orders, returns and payments. Log in to your 'My Account’ area to view your current available credit. £10 off Credit Welcome Offer £10 will be credited to your account balance on the date of your first statement following your first qualifying purchase only. This offer is only available to customers opening a credit account and may be withdrawn at any time. Minimum purchase value is £15 in a single transaction after other discounts and gift cards/e-vouchers have been applied. Excludes delivery charges, nextunlimited subscriptions and the purchase of gift cards/e-vouchers. This offer can only be redeemed on purchases made on next.co.uk, childsplayclothing.co.uk or in a Next store with a nextpay account. If you return items included in the order for a refund we may deduct some or all of the £10 credited to your account if the value of the items you keep is less than the minimum order value (£15). Where you can use your Next credit account: nextpay - Next Online You can also use a nextpay credit account on the following retailers websites in partnership with Next Online: - Laura Ashley (next.co.uk/lauraashley) - Childsplay Clothing (childsplayclothing.co.uk) - Victoria Secret (please note this does not include redemption of the £10 welcome offer to credit) In store You can use a nextpay card (formally known as Directory Card) or the nextpay in-app digi card in the following retailers stores: - Next next3step You can use a next3step credit account online through the following retailers websites: - Next Online - Childsplay Clothing (childsplayclothing.co.uk) Promotional Offers, Multibuys, Vouchers and Gift Cards Lingerie Personalised Promotion Save 20% when buying 2 items of selected Women’s Lingerie. Selected items only - these are clearly identified within the product search page of the promotion. Promotion will be automatically applied at checkout. Promotion is only available on orders placed between 28th July - 25th August 2021, and the promotion can be withdrawn at any time. The promotion can only be used by the account holder and in one order. so additional orders will not have the reduction applied. Once the promotion has been used it cannot be reused. Saving available when buying 2 items on the same order at the same time. Saving is only available when buying in multiples of 2. The promotion is available to online customers only. Recommended for desktop and mobile devices only. You must be logged in to your account to view and shop the promotion. Usual delivery times, methods and charges apply. Refunds and returns You can exchange an item for a different size as long as it's the same product and you will still qualify for the promotion. Please contact our customer services team on 0333 777 8000*. *For call charges contact your service provider. Returns will be credited to your account or your original payment method, as per the standard returns policy. Next have the right to amend the customers balance if there are any refund discrepancies. Win your summer wardrobe for you and your best friend’ Competition <ol> <li>Eligibility: This Promotion is open to UK residents, aged 18 or over, excluding employees of Lipsy Ltd and Next PLC and its subsidiary companies.</li> <li>One entry per person allowed. No purchase necessary.</li> <li>Start Date: 25th July 2021 5pm</li> <li>Closing date: 9th August 2021 5pm</li> <li>To enter, entrants must do the following on the official @LipsyLondon Facebook account between 10AM on the start date and 5PM on the closing date.</li> A) Like the dedicated Facebook competition post. B) Tag the Facebook handle of who they would like to share the prize with in the comment section of the dedicated Facebook competition post. C)The individual commenting and their chosen tagged individual must both follow &amp. like the official Lipsy London Facebook account (@LipsyLondon) as well as liking the post. <li>Entries made after 5pm on9th August, 5pm will not be counted.</li> <li>The Winner will be selected at random by Lipsy London on Tuesday 10th August 2021 at 10:00AM and contacted directly by Lipsy Limited via Facebook messenger on or after midday that day.</li> <li>The winner(s) will be announced on Lipsy London Facebook on 10th August at 18:00PM that day.</li> <li>The winner must confirm whether he or she wishes to claim the prize within 3 days of receiving a notification per day. If the winner fails to do so, the winner shall forfeit the prize and Lipsy London reserves the right to award the prize to a reserve winner selected at the same time as the original winner. In the event of unforeseen circumstances Lipsy London reserves the right to substitute the prize for an alternative of equal or greater value. All reasonable efforts will be made to contact the winner before awarding the prize to a reserve.</li> <li>The prize is as follows:</li> - £250 gift card for Lipsy winner - £250 gift card for the winners nominated person <li>The entirety of this prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the Winner as specified in the entry Terms &amp. Conditions.</li> <li>Lipsy will contact the prize winner to verify details for the prize.</li> <li>The exact flower supplier will be decided by Love &amp. Roses staff members and the exact details will be advised upon winning.</li> <li>The winner and their chosen individual must be UK residents and currently residing in the UK.</li> <li>The Lipsy gift card must be used online at Next.co.uk. No cash alternative will be given.</li> <li>The Promoters decision is final and no correspondence will be entered into.</li> <li>The Promoters decision is final and no correspondence will be entered into.</li> <li>Lipsy reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.</li> <li>By entering the competition you agree to being contacted for competition and marketing purposes by email, mail or telephone, from which you may opt out at any time, and to your personal details being used to administer the competition</li> <li>The Winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.</li> <li>Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Lipsy. Accordingly, Lipsy may at its absolute discretion vary, amend or withdraw the competition and the Winner agrees that no liability shall attach to the promoter as a result thereof</li> <li>To the fullest extent permitted by law Lipsy excludes all liability for any loss, damage or injury suffered by the prize winner and/or their guest as a result of accepting the prize.</li> <li>The competition and these Terms and Conditions are governed by English law and each entrant hereby irrevocably submits to the exclusive jurisdiction of the English courts.</li> The Promoter is: Lipsy London, 200 – 208 Tottenham Court Road, London, W1T 7PL Details of the competition winner will be available for 14 days after the competition ends by writing to Lipsy Marketing, Glen House, Tottenham Court Road, London, W1T 7PL -The winner and their guest must have a valid UK passport. -The winner and their chosen individual must be UK residents and currently residing in the UK. -The Lipsy Gift Card must be used in-store or online at Next.co.uk. No cash alternative will be given. -The Promoters decision is final and no correspondence will be entered into. -Lipsy reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. -By entering the competition you agree to being contacted for competition and marketing purposes by email, mail or telephone, from which you may opt out at any time, and to your personal details being used to administer the competition -The Winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post. -Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Lipsy. Accordingly, Lipsy may at its absolute discretion vary, amend or withdraw the competition and the Winner agrees that no liability shall attach to the promoter as a result thereof. -To the fullest extent permitted by law Lipsy excludes all liability for any loss, damage or injury suffered by the prize winner and/or their guest as a result of accepting the prize. -The competition and these Terms and Conditions are governed by English law and each entrant hereby irrecoverably submits to the exclusive jurisdiction of the English courts. -The Promoter is: Lipsy Limited, 200 – 208 Tottenham Court Road, London, W1T 7PL -Details of the competition winner will be available for 14 days after the competition ends by writing to Lipsy Limited Marketing, Glen House, Tottenham Court Road, London, W1T 7PL </ol> Beauty Box Subscription: *Subscription period is for 3 months and costs £20 per month. A delivery cost of £3.99 will be applied to each of the 3 boxes. If you have a nextunlimited subscription this delivery cost will be covered by your annual delivery pass. The first box will be delivered within a day or two of the date you first subscribe. Boxes 2 and 3 will be delivered around the 3rd week of the next two months (August and September). You will receive email notifications to confirm your order is on the way. The full subscription will be activated on sign up. At the time of subscription, the charge for the 1st box will be taken at checkout. The cost of the 2nd and 3rd boxes will be automatically charged to your credit account at the time of dispatch and will show on your statement as a separate charge. If you do not pay the full balance on your NextPay account by the date set out in your statement (or such later date as we may allow) you will be charged interest at the Standard rate, on each item, from the day after we expect you to receive said items. If you do not have sufficient available credit on your account your subscription will be cancelled and no further boxes will be received. You can cancel your subscription of box 2 and 3 within the first 14 days of purchase by contacting our call centre on 0333 777 8000. After this time, cancellation of the subscription will not be possible. If you are unhappy with the products for any reason you can return for a full refund subject to the limitations set out in our standard T&Cs www.next.co.uk/terms Excludes premium, mens, mother and baby beauty boxes. For reasons of hygiene this product cannot be returned if unwrapped, the seal is broken or the product has been used, unless faulty. Clarins Gift of Beauty Promotion £31 discount will be apportioned across all qualifying items when you buy a £31 Clarins Gift of Beauty with any selected Clarins item. The Clarins Gift of Beauty will contain: Lip Comfort Oil, Instant Eye Makeup Remover 30ml, One-Step Facial Cleanser 50ml, Relax Bath &amp. Shower Concentrate 100ml. To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price. Clarins Gift of Beauty can be added once 2 qualifying Clarins product has been added to bag on either the Product or Shopping Bag Pages. The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion. The promotion is available to online customers only. Not compatible with the Next App, recommended for desktop and mobile devices only. This offer is not available to staff. Offer ends 18th August 2021, while stocks last. Charity t-shirt collaboration our brand Love &amp. Roses is hosting with the Princes Trust Under the Charities Acts 1992 and 2006 and Cabinet Office guidance, where the public is told that money will be given to a charity as part of a promotion during the course of the Company’s business, this form of statement must be used. This statement must be as accurate as possible, and give consumers clear information about how much money will be given to the Charity during the promotion] £1.80 from the price of each bespoke Stand Together T-Shirt will be donated to Change A Girls’ Life Campaign. Change a Girl’s Life Campaign is run by The Prince’s Trust, a registered charity incorporated by Royal Charter in England and Wales (1079675) and Scotland (SC041198).” The Promoter is: Lipsy Limited, 200 – 208 Tottenham Court Road, London, W1T 7PL Details of the competition winner will be available for 14 days after the competition ends by writing to Lipsy, Marketing, Glen House, Tottenham Court Road, London, W1T 7PL Save 10% Next Selected Next Clothing Offer Saving applied will be apportioned across all qualifying items. E.g. Save 10% when buying 2 or more selected Next Women’s Chino Shorts Offer: &nbsp. Full Price Discounted Prices Item 1 £18 £16.20 Item 2 £20 £18 Total £38 £34.20 (£3.80 saving applied) To get the saving, you must order the qualifying items in the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. Next 12pc Dinnerset and 4pk Pasta Bowls Offers Saving applied will be apportioned across all qualifying items. E.g. Save £2 when buying Next Bronx 12pc Dinnerset with Next Bronx 4pk Pasta Bowls Offer: &nbsp. Full Price Discounted Prices Item 1 £48 46.67 Item 2 £24 £23.33 Total £72 £70 (£2 saving applied) ‘3 for 2’, ‘4 for 3’ Offers Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items. e.g. 3 for 2 Offer: &nbsp. Full Price Discounted Prices Item 1 £7 £4.90 Item 2 £7 £4.90 Item 3 £6 £4.20 Total £20 £14 (£6 saving applied, equivalent to cheapest item bought) To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. Multibuys Saving applied will be apportioned across all qualifying items. E.g. 2 for £8 Offer: &nbsp. Full Price Discounted Prices Item 1 £4.50 £4.00 Item 2 £4.50 £4.00 Total £9.00 £8.00 (£1 saving applied, equivalent to cheapest item bought) To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. Save 10% on Next Furniture &amp. Rugs Offer Saving applied will be apportioned across all qualifying items. E.g. to read Save 10% when buying 2 or more selected items each priced at £150 or above across Next Sofas, Chairs, Beds, Mattresses, Rugs and Furniture Collections Offer: &nbsp. Full Price Discounted Prices Item 1 £225.00 £202.50 Item 2 £299.00 £269.10 Total £524.00 £471.60 (£52.40 saving applied, equivalent to cheapest item bought) To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. Gift Cards You can use the Gift Card as full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk*. You cannot buy a Gift Card with another Gift Card or an e-voucher. A Gift Card can be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place. You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards and £500 for Lipsy Gift Cards. Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked. The value of your purchases will be deducted from the balance on your Gift Card when presented. any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate. The Gift Card cannot be exchanged for cash. No change or refund will be given If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider. Your balance will be updated after every purchase and will be shown on your till receipt. The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted. Next cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. This Gift Card remains the property of Next and is not a cheque guarantee, credit or charge card. For Lipsy Gift cards, please see Lipsy section. Next reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected. *Exclusions apply. The Gift Card cannot be used to purchase the following: Hammonds bedrooms, domestic appliances, Made 2 Measure. eVouchers You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next. You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately. Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher. Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk.* To redeem your eVoucher instore take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone. eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them. The value of your purchases will be deducted from the balance on your eVoucher when presented. any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store. If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card. This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider. Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider. The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted. Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances. Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card. Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so. *Exclusions apply. The eVouchers cannot be used for the following: Hammonds bedrooms, domestic appliances, Made 2 Measure. Online PIN Incentives In order to redeem your PIN you must have a Next account. It's possible to receive a PIN without having a Next account but it is not possible to redeem the PIN online without a Next account. To hold a Next account you must be over 18 and a UK resident. If you do not have a Next account, you must visit next.co.uk select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your PIN and complete registration. For existing Next account holders, the incentive can only be activated once the PIN is registered at the URL detailed with your PIN. It will not be valid via normal log in through next.co.uk, you must click the offer button accompanying the PIN or visit next.co.uk/epin The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your PIN. It is not valid for use in store or for telephone orders. One incentive per customer only. The PIN can only be used for purchases made online. The incentive is only valid on orders that meet the condition of your PIN. Offers cannot be used in connection with the purchase Hammonds bedrooms, domestic appliances, Made2Measure. If the order is returned, the money off incentive is not refundable. The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 PIN Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the PIN Offer, the balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). If paying with a PIN Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a PIN Code are subsequently returned, the value of the PIN Code will be deducted from the amount refunded. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Next. Next cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. Offer open to customers of Next Online, who are UK residents over 18 years old only. Next reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time. Next Directory Book The Next Directory book may be sent to you, at our discretion, usually in January and July each year at a charge of £3.75 per publication. We will notify you before we send any chargeable publications giving you the chance to cancel. We may also send you supplementary Directories and “New In” publications at no additional charge. Sale Events VIP SALE <ol> <li>Only invited nextpay credit customers will be able to book a slot and order from the VIP Online Sale. Do not forward details of this service - they are specific to your account. Exclusions to the VIP Online Sale apply.</li> <li>Slots are limited and will be available on a first come, first served basis. Time slots are restricted to one slot per customer.</li> <li>If you have an alternative delivery address set as a default, or select store delivery, you may be required to pay for your sale order in full. If you would like to add your sale order to your nextpay account (subject to available credit), sign into My Account http://www.next.co.uk/secure/account/Login and remove the default delivery address before logging into your VIP slot. Your order will be delivered to your billing address. The default store can only be changed when you register for your VIP slot. After this the default store cannot be changed for VIP sale orders.</li> <li>You must use www.next.co.uk/eoss/ to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.</li> <li>During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.</li> <li>The VIP Online Sale is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you book a VIP shopping slot and do not use it, this may also affect your eligibility for any priority VIP Online Sale invitations in the future.</li> <li>All Sale items are subject to availability.</li> <li> Next day delivery is not available for VIP Sale orders.</li> <li>Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.</li> <li>Send to a friend delivery service will not be available during the Next Sale.</li> <li>Delivery to Next stores is available (selected stores only) for sale orders but delivery to Hermes Parcel shops and DPD Precise is not available.</li> <li>The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms, Beaverbrooks products, Laura Ashley and childsplayclothing.co.uk.</li> </ol> New nextpay Customers - Early Online Sale Access **Early access to our Online Sale also known as VIP Sale is a benefit to nextpay customers. Exclusions apply. To be allocated a VIP Sale invite you will need to have successfully opened a nextpay credit account ahead of any promoted deadline (communicated both on &amp. off site in the lead up to a Sale) and will need to be opted in to receive marketing emails. Main Sale Events <ol> <li>All sale items are subject to availability.</li> <li>Next day delivery is not available for Sale orders.</li> <li> Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.</li> <li>Delivery to Next stores and Hermes Parcel shops is available for sale orders but delivery to DPD Precise is not available.</li> <li>The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms, Beaverbrooks products, Laura Ashley and childsplayclothing.co.uk.</li> <li>Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.</li> Black Friday Event Terms &amp. Conditions Only <ul> <li>All Black Friday items are subject to availability.</li> <li>Delivery to Next stores and Hermes Parcel shops is available for Black Friday orders but delivery to DPD Precise is not available.</li> <li>Next day delivery is not available for Black Friday orders.</li> <li>Delivery of in stock items can take up to 21 days. You will be advised of the estimated delivery date at the time of order.</li> <li>The Black Friday offer cannot be used in conjunction with any other discounted offer.</li> <li>During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.</li> <li>Our Black Friday and Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.</li> <li>Only applicable to items that are marked as being in the Black Friday promotion.</li> <li>See Frequently Asked Questions for further help and information.</li> </ul> </ol> Contact us General Complaints If you do have a complaint please write to Next Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 8247# or email complaints@next.co.uk . Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Credit Complaints You may be entitled to refer your complaint to the Financial Ombudsman Service www.financial-ombudsman.org.uk Personalised and Made to Order Items and Fabric by the Metre Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions. If our order is faulty in any way, please contact us on 0333 777 8138. Art2Order As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described. Unframed Items - Under the Consumer Rights Act 2015, you have the right to cancel orders containing only unframed items within a period of 14 days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. For full details of your rights under the Consumer Regulations, please contact your Citizens' Advice Bureau or a solicitor. Returns If you wish to arrange for goods to be returned, please contact customer services on 01273 511943 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required. Please note: Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above. Refunds Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied. Damage/Non-delivery If goods are received damaged, please notify our customer services as soon as possible after receipt on 01273 511943. Damaged product and packaging must be retained in case inspection is requested by our carriers. Availability and Deliverability Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible. Corrections Descriptions of goods and services included in the Art2order site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us. Copyright The images used on the Art2order website are the property of Art2order or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever. Home &amp. Garden Next 12pc Dinnerset and 4pk Pasta Bowls Offers Saving applied will be apportioned across all qualifying items. E.g. Save £2 when buying Next Bronx 12pc Dinnerset with Next Bronx 4pk Pasta Bowls Offer: &nbsp. Full Price Discounted Prices Item 1 £48 46.67 Item 2 £24 £23.33 Total £72 £70 (£2 saving applied) To get the saving, you must order the qualifying items in the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. ‘3 for 2’, ‘4 for 3’ Offers Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items. E.g. 3 for 2 Offer: &nbsp. Full Price Discounted Prices Item 1 £7 £4.90 Item 2 £7 £4.90 Item 3 £6 £4.20 Total £20 £14 (£6 saving applied, equivalent to cheapest item bought) To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. Save 10% on Next Furniture &amp. Rugs Offer Saving applied will be apportioned across all qualifying items. E.g. to read Save 10% when buying 2 or more selected items each priced at £150 or above across Next Sofas, Chairs, Beds, Mattresses, Rugs and Furniture Collections Offer: &nbsp. Full Price Discounted Prices Item 1 £225.00 £202.50 Item 2 £299.00 £269.10 Total £524.00 £471.60 (£52.40 saving applied, equivalent to cheapest item bought) To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. Next To No Time Furniture build service available with selected items of Next To No Time furniture only. Please order for each item you wish to be built. Wall attachment not included. The address at which the Assembly Service is required must be within the mainland of the United Kingdom (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands). Sofas And Furniture When ordering a sofa, or armchair, you can order a free swatch of fabric to be sure of the colour and texture – to do this, please contact us on 0333 777 8000#. Please check the dimensions of your chosen sofa or furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination. Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery. We deliver 7 days a week, except for bank holidays. For all large items requiring two person delivery, a delivery fee of £8.00 will apply, and a fee of £3.99 for all smaller items. If you wish to select a 2 hour delivery slot for 2 person deliveries, the charge is £15. You will only be charged one delivery fee for orders with multiple items. The timescale for delivery will be based upon the item with the latest availability, to ensure all items are delivered together. Items under our 5 DAY DELIVERY scheme will be delivered within 5 working days (subject to stock and courier availability). If the initial delivery date given is not convenient for you, we will offer two alternative dates. Please be aware that the alternative dates are likely to be after the agreed 5 day timeframe. If we have said we will deliver within 5 days but no do not offer a delivery time within that timeframe, please contact us on 0333 777 8077#. When your items are ready for delivery, we will be in touch with a delivery date. Unless you have chosen the 2 hour delivery slot, you will be given the option to choose a slot either before 12 noon, between 10am and 2pm, or after 1pm. Sofa and Furniture Delivery, Returns and Cancellations The Day of Delivery <ul> <li>Please ensure you are at the property at the agreed time to accept delivery, and that our delivery staff have clear access to deliver your items.</li> <li>Sofas and other large assembled furniture items will be placed in the room of your choice.</li> <li>Once we have unpacked your item(s), you will be asked to check them. Self-assembly items will be placed in their packaging in the room of your choice.</li> <li>You will be charged if you are not at home to accept delivery at the agreed time or delivery is refused by you.</li> </ul> If You Change Your Mind and Wish to Cancel After Delivery <ul> <li>You must take reasonable care of the goods whilst they are in your possession. You may inspect the goods but must not use them. Please return goods to us in their original packaging and ensure that all parts and fittings are included.</li> <li>If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend a recorded or secure delivery method is used when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.</li> <li>Charges for collection are shown in the table below.</li> <li>If you wish to return or cancel an order, arrange a collection, or have any further queries about the returns and cancellation process, please contact us on 0333 777 8999#.</li> </ul> *All timings start on the day after delivery. Day 1 to 14 <ul> <li>If you wish to return or cancel your order, you must notify us within 14 days.</li> <li>A charge of £30 will apply per collection.</li> </ul> After Day 15 <ul> <li>We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home</li> <li>Once we have deemed the item(s) as fit for re-sale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture. The sofa or furniture will then be refunded after an additional check at our warehouse.</li> </ul> The policy above complies with the Consumer Contracts Regulations 2013. For full details of your rights under the Regulations, please contact your local Citizens Advice Bureau or a Solicitor. Faulty Furniture Items <ul> <li>If you believe any sofa or furniture item is faulty, please contact us on 0333 777 8999# as soon as you become aware of a fault.</li> <li>We will then arrange for an independent expert to inspect the item in your home. Where possible, they will arrange for the fault to be repaired. If your sofa or furniture item is deemed to be faulty within 30 days of receipt, and you do not wish for the item to be repaired or replaced, you are able to reject the item and receive a full refund.</li> <li>If the item cannot be repaired, we will arrange to collect the item free of charge. The item will either be replaced, or a full refund will be issued to you if you have chosen to reject the item.</li> </ul> Mattresses Please leave the protective wrapping on your mattress until you are sure you wish to keep it. For health and hygiene reasons, once mattresses have been unwrapped, they cannot be returned unless they are faulty. This does not affect your legal rights. When you buy a new mattress from us, we can take away and dispose of your old or unwanted item, for a free of £20. 101 Nights Trial The following mattresses: House Memory Foam Medium 415852 Firm 446552 , 1000 Gel Medium 991862 Firm 948716 , 2000 Gel Medium 751928 Firm 410312, Rolled Memory 173317 Aloft Mattress are all included in the 101 Nights trial. The trial begins on the day the mattress is delivered. If you wish to return the mattress for free, please contact customer services (0333 777 8000) and they will arrange collection and send out a returns bag that the mattress must be packed in and sealed with tape. Our delivery team will collect from the room of your choice. Please do not leave the mattress outside, as unfortunately we will not be able to take any items which have been damaged due to being left outside. Our carriers are also required to use their discretion, and may refuse the collection, if they feel the mattress presents a health and safety risk. This offer is in addition to your usual legal rights, which are not affected. Next 8 Year guarantee Next 8 Year guarantee For your peace of mind our Next mattresses are guaranteed for 8 years (for items 402990, 122183, 108136 only a 1 year guarantee applies). The guarantee starts from the date of delivery. We will repair, free of charge, any product that becomes defective due to faulty materials or poor workmanship. This includes the following faults: filling settlement issues, faulty spring unit, stitching issues, tufting issues, zip issues, excessive smells and poor finish. If you experience any problems with your mattress please contact our customer service team. <ul> <li>By calling 0333 777 8999</li> <li>By visiting the help page on our website. www.next.co.uk/help</li> <li>Or writing to us at the address below</li> </ul> <ol> <li>This guarantee is in addition to and does not affect your statutory rights.</li> <li>Proof of purchase is required.</li> <li>This guarantee provides a repair or replacement service should your mattress develop one of the faults listed above during the guarantee period.</li> <li>If your product cannot be repaired, Next will replace it with the same model or, if no longer available, substitute with an equivalent specification mattress or the same value towards the purchase of a new mattress. </li> <li> Our mattresses are designed and manufactured to work to their optimum level when paired with one of our corresponding divan bases or bed frames.</li> <li> Any mattress which develops a fault due to being used on a non-compatible divan base, or where bed slats are greater than 75mm apart, will not be covered by the guarantee.</li> <li>Turning and rotating of the mattress must be carried out as per the care instructions.</li> <li>Any evidence of misuse, mistreatment, customer abuse, or failing to maintain as per the care guide, will void the guarantee.</li> <li>This guarantee covers domestic use only and does not cover use for any commercial purposes such as hospitality and lodging.</li> <li> We reserve the right to refuse to collect and /or dispose of any soiled or unsanitary mattress.</li> <li>This guarantee is provided by Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT.</li> </ol> Pillows &amp. Duvets To ensure these products are returned in a clean and re-saleable condition, please use the returns bag provided. Please also ensure all items in a set are returned together. Lighting For your safety these products must be installed in accordance with local building regulations. If in any doubt or where acquired by law consult a competent person who is registered with an electrical self certification scheme. Domestic Appliances Please read these products terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by Appliances Online Ltd, trading as Next Domestic Appliances) makes the products available to you ("Product Terms"). Prices The prices payable for the items that you order are clearly set out on the web site or in the Next Directory. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The delivery charge is £19.99* for mainland UK (£29.99 for Northern Ireland). *Please note that there is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (available in mainland UK only). Product dimensions, weights, colours &amp. specifications It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate. Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research &amp. design specifications may change without notice. Availability If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance. Contract There will be no contract of any kind between you and us until payment for your goods is authorised by your Next account, bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 14 days as per the Consumer Rights Act 2015. Delivery Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. We do our best to secure delivery within 3-7 working days, (up to 14 working days for Northern Ireland), of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 (£29.99 For Northern Ireland) regardless of the number of items delivered, on a particular date. There is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 (£29.99 Northern Ireland) again to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery. If less than 3 working days is given, an additional £19.99 (£29.99 for Northern Ireland deliveries) may be charged. *Please note, next day delivery is only available on orders placed Monday to Friday. This service is available in UK mainland only. On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order. You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery. Signing the delivery note to accept receipt, allowing our drivers time to unpack the goods and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded. Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your legal rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods. Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods. All products are sold on the basis that they are suitable for domestic use only. Use of products for non domestic use could void your warranty. Rapid Delivery There is an additional charge of £2.99 payable for rapid deliveries. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 working days. When this is not possible a suitable alternative delivery date will be offered. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services. * We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above. Connection You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item. * Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item. Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the removal of transit brackets and a test of the appliance. The delivery team will be unable to connect your new appliance if: <ul> <li>The old machine is not disconnected.</li> <li>Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.</li> <li>Any water supply needed cannot be isolated or is unsuitable.</li> <li>Any drainage/waste facilities needed are unsuitable.</li> <li>Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.</li> <li>Alterations to existing plumbing and electrical wiring are required i.e. Hard Wired.</li> <li>Alterations are required to existing cupboards and cabinets.</li> </ul> * We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above. Please note, this service is only available in mainland UK. Recycling You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**. We have a maximum pick up weight of 50Kg. All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling. Collected goods for recycling are deemed to have zero value. ** Recycling for each appliance is £14.99. Please note, this service is only available in mainland UK. Cancellation If you wish to cancel your order before delivery, wherever possible we ask that you advise us at least 3 working days before your planned delivery date. Where the goods have been delivered to you, you may cancel your contract up to 14 days from the date of delivery and return the goods to us, in line with the Consumer Contracts Regulations 2013. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. For further information and charges please see Returns. No goods can be returned to store for a refund - all cancellations must be processed via Next Domestic Appliances. This does not affect your legal rights. Returns - Non Faulty Goods If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase. If for any reason you need to return an item within 14 days of receiving delivery, please call the Next Domestic Appliances customer help line (0333 777 8907#) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection, unless the goods are faulty. Under the terms of the Consumer Contracts Regulations you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Next Domestic Appliances cannot be returned to a Next store. Your legal rights are not affected. Returns - Faulty Goods Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault. we reserve the right to request that the following steps are complied with: you provide written notice of the defect to us and/or telephone us quoting your order reference number. and you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Next Domestic Appliances at the our expense for the examination to take place there. Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Next Domestic Appliances. If the fault has been reported to us within 30 days of the date of receipt, you may choose to reject the goods and receive a full refund. Next Domestic Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us. or alter or repair the goods without the written consent of Next Domestic Appliances. To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 0333 777 8907# who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible. Payment You can pay with your Next account or any of the following Maestro, MasterCard, American Express or Visa cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection. Liability The following provisions set out the entire financial liability of Next Domestic Appliances (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of: any breach of these conditions. any use made or resale by you of any of the goods, or of any product incorporating any of the goods. and any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by the Consumer Rights Act 2015) are to the fullest extent permitted by law excluded from the Contract. Nothing in these conditions excludes or limits the liability of Next Domestic Appliances: for death or personal injury caused by Next Domestic Appliances negligence. or under section 2(3), Consumer Contracts Act 1987. or for any matter which it would be illegal for Next Domestic Appliances to exclude or attempt to exclude its liability. or for fraud or fraudulent misrepresentation. Subject to the above clauses: Next Domestic Appliances total liability in contract, tort (including negligence or breach of legal duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price. and we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at a the time you make the relevant order. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, and loss of privacy or any other claims which arise out of or in connection with the Contract. General These terms and conditions set out the basis on which you can use our website and place orders for items from Next Online. To register on the site and to place orders with Next you must be aged 18 or over and a UK resident. By ordering goods from Next Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Online, a trading name of Next Retail Limited and part of Next Holdings Limited, (“Next”, “we”, or “us”). Registered Office: Desford Road, Enderby, Leicester, LE19 4AT. Registered company number: 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next Online will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Holdings Limited Companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. #For call charges contact your service provider. Customer Services If you have an order query please email us at enquiries@nextdomesticappliances.co.uk or call us on 0333 777 8907# Monday to Saturday 8am till 8pm, Sunday 10am till 4pm. Please note telephone calls may be recorded for training and quality purposes. Next Domestic Appliances, AO Limited, Aspinall House, Middlebrook, Bolton. BL6 6QQ Made To Order Curtains, Curtain accessories, Cushions, Blinds. Measurements Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed. WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product. Cancellations As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature. Delivery We aim to despatch all items within 7 working days of the order being placed. We will email you when your products are despatched. Delivery is by courier at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed. Returns Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0333 777 8160#. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given. Availability All orders for products are subject to availability. Availability is usually advises when placing an order but if this is not possible, we will advise of any delay as soon as possible. Usage All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment. Wall Stickers Delivery Schedule We aim to dispatch all items within 5-7 working days of the order being placed. We will email you when your products are dispatched. Delivery is by Royal Mail at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed. Next Wall Stickers operate a 14 day policy from date of order before we can class an item as lost in transit. If your goods do not arrive once these timescales have been breached then we'll gladly re-make your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them. We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties. If the goods we deliver are damaged or defective please email us on help@nextwallstickers.co.uk with full details of the problem, within 30 days of the delivery of the goods in question. If you discover a fault after 30 days, or if you have any questions please contact 0333 777 4510# or send an email to customer_team@next.co.uk. Your legal rights are not affected. Customer Service / Contact Us If you need to reach us, please email us on help@nextwallstickers.co.uk alternatively, you can call on 0333 777 8999# or fax us on 0116 284 6436 or write to us at: Home Customer Services, Desford Road, Enderby, Leicester. LE19 4AT Cancellations Wall Sticker products that give you a choice of colour and size are custom-made to order. Cancellation is not possible after the order has been placed and accepted. This is due to the products ‘bespoke' nature. If the products are considered faulty or not as described by us, we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. Returns You can only return items which are faulty, do not fit their description, or do not meet with your instructions, in a new and unused condition. If your order is damaged in anyway once you receive it, please email us straight away and DO NOT attempt to fit the wall sticker, we will replace the damaged goods. Guarantee All of our products carry a 12 month warranty. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised. Colours The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. All measurements are metric. Product Installation We cannot be held responsible for any damage to paint work/fixtures and or fittings during the process of installation/removal. Our products are classed as Do-It-Yourself with the understanding that installation is to be carried out by you the customer and we cannot be held responsible for the actions of our customers during the handling of our products. In very rare cases paint may have to be 'touched up' after removal/installation depending on the current state of your painted walls. Garden Plants At Next Garden Plants we guarantee only to send you top notch plants, products and gifts and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do: Customer Services Please either phone on 01344 578 844 between 9am and 5pm, Monday to Friday, (For call charges, contact your service provider) or email plants@next.co.uk. Incorrect Goods If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 30 days unused in its original packaging and you will not be charged. Damaged In Transit If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 30 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If you discover a fault after 30 days, or if you have any questions please contact: 0333 777 4510# or send an email to plants@next.co.uk. Your legal rights are not affected. Damaged or Defective Plants If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter, but that doesn't mean you've been fobbed off with a bunch of soil. However, provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem. One year Guarantee on Plants, shrubs, trees and perennials Our plants (all fully hardy shrubs, trees and perennials, excluding bulbs, annuals, biennials and short-lived perennials) are all guaranteed for one year after you've bought them. If the plant fails in the first 12 months, send us a picture of the plant along with your order reference number to plants@next.co.uk. Once we have determined the cause of the problem we will endeavour to replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. You will not be charged for delivery on replacement of faulty items. Cancellation To cancel an order, please drop us an e-mail at plants@next.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched. Substitutes If you order a Ready-Made Border, Plant Combination or Border Design and a plant in the scheme is unavailable, we reserve the right to replace it with something similar. You can rely on us to choose a plant that's not only of a comparable size and price but one that fits in with the overall design we've worked on with you. Brands Beaverbrooks Terms And Conditions Only DELIVERY: We aim to deliver your products within 5 working days of receipt of your order. Rings are made to your order so allow at least 10 working days for delivery. We cannot deliver to any address outside the UK (including BFPO addresses). Next standard delivery charge applies. RETURNS: Please do not return Beaverbrooks products to Next with your courier or to Next stores. You will be sent detailed returns information with your Beaverbrooks product. To return, please use the pre-paid returns label provided. You can return Beaverbrooks products up to 30 days after receipt of your order. Failure to return Beaverbrooks product direct to Beaverbrooks will delay any refund to your Account. Reviews and Customer Ratings These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Next (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service. By submitting any content to Next, you represent and warrant that: You are the sole author and have not copied the content from any third party; All content that you post is accurate; Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content: That is known by you to be false, inaccurate or misleading; That infringes any third party's copyright, trademark, or privacy; That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation; That includes any information that references other websites, addresses, email addresses, contact information or phone numbers. or That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Next, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes. Next Experiences The Next Experiences issues face value vouchers ("Vouchers") entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the Next Experiences and provided by selected suppliers. Voucher Validity Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months (excluding promotions). A Voucher can only be extended once and must be done while the Voucher is valid. Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity. Choosing Your Activity You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced. Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased. If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher. Please note you may not be able to change your mind once a date has been booked with a supplier. Exchanging your Voucher A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below, without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions. You can merge no more than two Vouchers together. if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date. only Vouchers purchased from the same retail chain or website may be merged together. and you may not merge any Vouchers previously merged or exchanged. Please note Next Experiences promotional products, tangible gift products and Weekend Gift Breaks products are excluded from the list of exchangeable products. Bookings In order to enjoy your chosen activity and to arrange a time and place for your activity you are asked to choose your preferred location then follow the booking instructions on the Voucher pack. You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document. Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced. Please note you may not be able to change your mind once a date has been booked with a supplier. Description And Photography We have tried hard to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Next Experiences. Please note depending on the location you choose the experience title may differ to that of experience title used by our suppliers, but this does not affect your entitlement as described in your Voucher pack. Insurance Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your information pack. Refunds If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your unused and valid Voucher. Refunds will be paid back onto your Next account. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider. We ask you to photocopy your Voucher before sending it into us or to send it via registered post, as your Voucher is a valuable document. Personalised Item Refunds Your rights to return the goods to us will not apply in the following circumstances: Any products that we have made as personalised, or customised specifically for you. If you have made a spelling mistake on your order and it has been sent for production. If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. If you require a refund due to a defect, then you must request this within 30 days of receipt of the goods. If you discover a defect after this time, please contact us on 0333 777 8000 or email us: customer_team@next.co.uk By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns or offer an exchange if you have a change of mind. Activity Cheques Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque. If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque. Age, Size and Health Restrictions For safety reasons, some activities have certain size, age and health restrictions. You are required to notify the activity provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol. Activity, Availability and Timings These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants. If We Cancel or Change Your Activity If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control. We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference. We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day. If You Need To Cancel or Change Your Activity Booking You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Next Experiences if you can rebook through the cancellation cover. If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Next Experiences as it may be possible to re-arrange your activity on presentation of a medical or death certificate. Weather and other Potential Issues Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Next Experiences is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason. In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Next Experiences, who will take up the problem with the supplier on your behalf. Prices We reserve the right to change activity prices without notice, provided we inform you before the activity is bought. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT. Contracts (Rights Of Third Parties) Act 1999 A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights Of Third Parties) Act 1999 to enforce any terms and conditions of booking. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Next Experiences agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause. Next Experiences, The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862. Recycling We take our role as a responsible retailer very seriously, that is why we are supporting the WEEE (Waste Electrical and Electronic Equipment) Directive from the government and doing our bit to help care for the environment. What is the WEEE Directive? The Directive states that as a retailer we are responsible for increasing the amount of WEEE that is recycled in the UK by assisting in the development of dedicated WEEE collection facilities. The Directive came into effect on 1st July 2007. What are we doing? We have contributed to a national fund which will help to develop specific WEEE collection centres to ensure that more WEEE gets recycled. We offer a collection service on a like for like basis, for example if you buy a microwave we can take away your old one. All the appliances we collect are then sent to be recycled. What do you have to do? If you require this service then we ask that you request this at the point of ordering. Please ensure that the appliance is disconnected from all electricity, gas or water supply before it is collected. In addition to this please ensure that any refrigeration products are emptied of all food and fully de-frosted prior to collection. National Support The national fund we have contributed to will help local councils develop their WEEE collection facilities further, so you can still recycle your appliances even if you do not opt for our service. Not all council sites are able to collect all types of WEEE, to find your nearest participating site and for advice on all aspects of recycling at home visit: recycle-more.co.uk Products which are covered by the WEEE Regulations have a crossed out wheelie bin symbol on either the product itself or its packaging. This symbol aims to encourage you to identify and dispose of WEEE product separately from other household waste when it reaches the end of its life. To ensure you don’t contribute to damaging the environment, please ask at the time of order for us to take away your old appliance or use recycle-more.co.uk to locate your nearest recycle facility. Recycle more helpline 08450 682572. Your old Next Home Brochure can be recycled with your kerbside collection for newspapers and magazines or at your local recycling centre. For details of your local services, enter your postcode at http://www.recyclenow.com Next Home Brochures are printed on paper produced from sustainable managed forests and controlled sources accredited by the PEFC (Programme for the Endorsement of Forest Certification Schemes. pefc.org) OFFENSIVE WEAPONS ACT Knives may only be sold to persons over the age of 18. General These terms and conditions set out the basis on which you can use our website and place orders for items from Next Online. To register on the site and to place orders with Next you must be aged 18 or over and a UK resident. By ordering goods from Next Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, subsidiary of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider. Click here to see our privacy policy. SharewithNext Terms and Conditions Thanks for your interest in sharing your photo with Next! As we commented, we really like your content and we want to share it with our followers and customers, but first, we need your permission to use your photo in this way. Please review the terms and conditions below. If you agree with the following, respond to our request with #yesnext. By responding to our request with the hashtag #yesnext, you hereby grant to Next Group of Companies, its affiliates, subsidiaries, franchisees, advertising and promotional agencies, and their agents and representatives (collectively, "Next"), the irrevocable, unrestricted, royalty-free worldwide right to use, publish, display, broadcast, edit, modify and distribute any materials, content, illustrations, photos, videos, comments, or information relating to the photo (hereinafter, "Material"), including those bearing your name, voice, image, likeness, and/or any other identifiable representation of yourself (collectively, "Your Likeness"). These Materials may appear in any form, style, colour or medium whatsoever now known or later developed (including, without limitation, photographs, videotapes, films, sound recordings, software, drawings, prints, broadcast, in-store displays, internet, email, catalogue and electronic media). By responding to our request with the hashtag #yesnext you warrant and represent that: (a) you are the owner, creator and author of the Material and own all rights to use it or, alternatively, have the rights described above. (b) you have paid or will pay in full any fees or other payments that may be related to the use of the Material. (c) the Material does not infringe upon the copyright, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity. (d) publication of the Material via various media including Web posting, will not infringe on the rights of any third parties. (e) you have obtained permission from all persons whose name, voice, image, likeness and /or any other identifiable representation are included in the Material. You hereby waive any right you may have to inspect or approve the finished materials or any part or element thereof that incorporates The Material. By responding to our request with the hashtag #yesnext, you hereby acknowledge and agree to the above in consideration of the opportunity given to you by Next to appear or have your Material appear in our promotional materials. You acknowledge that you have fully read and understand this document and that you have had any questions regarding its effect or the meaning of its terms answered to your satisfaction. You certify that you are at least 16 years of age. SharewithNext Giveaway Terms and Conditions This is a social media giveaway where customers share photos of their Next items either via instagram or by uploading them to www.next.co.uk/share-with-next. The details of the giveaway and how to enter are as follows: <ul> <li>Entrants can enter the giveaway either via instagram or by uploading their image to www.next.co.uk/share-with-next</li> <li>Entrants are allowed to enter numerous times.</li> <li>One image per month will be picked at random as the winner - this will be picked on the last working day of each month.</li> <li>One winner will receive £500 to spend on next.co.uk (The winner can choose next items of the vaule of £500 which will then be ordered and distributed by Next).</li> </ul> The winner will be notified via direct message on Instagram or by email at the start of the following month, with details of how to claim the prize. The competition winner must claim their prize within 5 days of notification being sent and Next reserves the right to select an alternative winner should the prize offered not be claimed within this time. The prize cannot be exchanged for cash or otherwise and no cash alternative will be offered. Next reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances. Liability cannot be accepted for entries, which are lost in transit or not received by Next due to technical difficulties. Competition is open to residents of the United Kingdom, Channel Island and Isle of Man who are aged 18 or over only. Next reserves the right to exclude from the giveaway any entry that does not meet the criteria set out in these Terms and Conditions. Next's decision is final and no correspondence will be entered into. We reserve the right to feature the winning Instagram post, as well as the name and county of the prize winner in future publication and publicity. Next reserves the right to apply the value of the prize to any outstanding account(s) of Next. The winner's name and will be available from the 2nd week of each month by sending an email to nextoffical@next.c.uk. This promotion is NOT open to employees of Next, nor their families, associated agents, or anyone professionally connected with the promotion. The promoter is Next Retail Ltd. Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered No. 4521150 Prices UK, EU and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Next Online may differ from prices in-store. Usage All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment. Availability All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For champagne or wine, vintages and labels may vary from those shown. Colour of reproduction Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change. Direct Marketing Association Next Online is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission. Language This information is supplied in English only and we will continue to communicate in this way during your agreement with us. Company Information, VAT And Sales Taxes Company Registered Number: 4521150 United Kingdom VAT Registration: GB 179 7658 90 Jersey GST registration: 0002822 Changes If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, or by separate note to you. Law Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Laura Ashley The Laura Ashley pages on this website are operated by Next under license from Laura Ashley Brands. Laura Ashley trade marks and © used by permission from Laura Ashley Brands. Copyright © Copyright of Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved. Lipsy ‘3 for 2’, ‘4 for 3’ Offers Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items. E.g. 3 for 2 Offer: &nbsp. Full Price Discounted Prices Item 1 £7 £4.90 Item 2 £7 £4.90 Item 3 £6 £4.20 Total £20 £14 (£6 saving applied, equivalent to cheapest item bought) Multibuys Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items. E.g. 2 for £8 Offer: &nbsp. Full Price Discounted Prices Item 1 £4.50 £4.00 Item 2 £4.50 £4.00 Total £9.00 £8.00 (£1 saving applied, equivalent to cheapest item bought) To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price. Lipsy Giftcard Terms and Conditions <ol> <li>Any payment credited to the card which is subsequently dishonoured will result in the credit being revoked.</li> <li>The value of purchases will be deducted from the card balance. any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate.</li> <li>The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if re-sold. If found, return to the Next Banking Department, address below.</li> <li>To check your balance call 0333 777 8800 (UK) or 016968199 (ROI). National call rates apply.</li> <li>The card will expire 24 months after last use or balance check and any remaining balance will be deducted.</li> <li>Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.</li> <li>This card remains the property of Next and is not a cheque guarantee, credit or charge card.</li> <li>For full terms &amp. conditions visit next.co.uk.</li> </ol> B2B Terms and Conditions for B2B customers only: 1) Next Business to Business is a department within Next Retail Limited, of Desford Road, Enderby, Leicester LE19 4AT (‘Next’). This contract is made between Next and the Customer (whose details are set out overleaf) for the purchase of any items sold by Next which may include clothing, accessories and items for the home (the ‘Goods’). 2) The Customer acknowledges that the Goods are not manufactured for industrial or commercial use. For example, the furniture range is designed for use in the home and not for use in an office environment. the clothing is designed as retail fashion wear and not as industrial clothing. 3) These Conditions shall apply to all contracts for the sale of Goods by Next to the Customer to the exclusion of all other terms and conditions including any terms or conditions which the Customer may purport to apply under any purchase order, confirmation of order or similar document. The Customer acknowledges that no representations have been made or relied upon in entering into this contract. 4.1) All orders or requests for Goods shall be deemed to be an offer by the Customer to purchase Goods pursuant to these Conditions. The order will not be binding on Next until accepted by Next. 4.2) Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall not be binding on Next unless agreed in writing and signed by an authorised representative of Next. 5.1) The price payable for Goods shall be the full retail price less any agreed discount, where applicable (the ‘Price’).The Price is inclusive of VAT which shall be due at the rate ruling on the date stated on Next’s invoice to the Customer. 5.2) Any discount agreed shall be at the sole discretion of Next and shall apply unless withdrawn by notice in writing by Next. The acceptance of any order from the Customer shall not of itself entitle the Customer to any discount. 5.3) Payment of the Price and VAT shall be due within 30 days of the date of invoice. Time for payment shall be of the essence. 5.4) If the Customer fails to make any payment in full on the due date Next may charge the Customer any reasonable additional administration costs and interest (both before and after judgment) on the amount unpaid at the rate of 4% above the base rate from time to time of Barclays Bank Plc. Such interest shall be compounded with monthly rests. 5.5) Late payment of any invoice may at Next’s absolute discretion result in loss by the Customer of any discount previously agreed. 5.6) The Customer may not delay or withhold payment of any invoice or other amount due to Next by reason of a right of set-off or counterclaim which the Customer may have or allege to have or for any reason whatsoever. 5.7) Applications for trade credit are subject to status and acceptance. In the event that an application is accepted the Customer will be notified of the credit limit available to them. If the Customer exceeds the stated credit limit Next shall be entitled to suspend performance of all its obligations hereunder without liability to the Customer. 6) Next warrants that the Goods will at the time of delivery correspond to the description given by Next. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all other warranties, conditions or terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded. 7) The Goods are designed and sold as fashion and/or domestic items and no express or implied warranty is given for the suitability of any clothing to be worn as day to day work wear or for any home Goods (such as furniture and home accessories) to be used in a business context. Clothing is not made of performance fabrics and is not available on a continuing basis. Goods will be available on a season by season basis only and styles and fabrics may change within each season. 8.1) The Customer shall be deemed to have accepted the Goods 10 days after delivery of the Goods to the Customer. After acceptance the Customer shall not be entitled to reject Goods unless they are faulty. This does not affect consumer’s statutory rights. 8.2) Where the Customer rejects any Goods then the Customer shall have no further rights whatsoever in respect of the supply to the Customer of such Goods or the failure by Next to supply the Goods which conform to the contract of sale. 8.3) Next will at its option either refund the price, repair or replace free of charge any defective Goods where the defect is apparent on inspection provided that the defect is notified to Next within the timescales set out in clause 8.1 above. 8.4) Any defective Goods must where reasonable be returned to Next for inspection if requested by Next before Next will have any liability for defective Goods. When returning Goods the Customer must obtain proof of postage. 9) Risk shall pass to the Customer on delivery of the Goods to the Customer. Title shall pass to the Customer on payment in full to Next by the Customer of all outstanding sums due to Next by the Customer. 10) Time for deliveries are estimates only and Next shall not be liable to the Customer for late delivery or short delivery of the Goods. Any claims of short delivery shall be notified to Next within 7 days of delivery. 11.1) Next shall have no liability for damage, loss, liability, claims, costs or expenses caused or contributed to by the Customer’s continued use of defective Goods after a defect has become apparent or suspected or should reasonably have become apparent to the Customer. 11.2) The Customer shall give Next a reasonable opportunity to remedy any matter for which Next is liable before the Customer incurs any costs and/or expenses in remedying the matter itself. If the Customer does not do so Next shall have no liability to the Customer. 11.3) Next shall have no liability for any matters which are outside its reasonable control. 11.4) Next shall have no liability to the Customer for any (i) consequential losses. (ii) loss of profits and/or damage to goodwill. (iii) economic and/or other similar losses. (iv) special damages and indirect losses. and/or (v) business interruption, loss of business, contracts, opportunity and/or production. 11.5) Next’s total liability to the Customer in relation to any one claim shall not exceed the value of the individual Goods to which the claim relates. 11.6) Each of the limitations and/or exclusions in this contract shall be deemed to be repeated and apply as a separate provision for each of the following categories of liability: (i) liability for breach of contract. (ii) liability in tort (including negligence). (iii) liability for breach of statutory duty. and (iv) liability for breach of common law. except clause 11.5 above which shall apply once only in respect of all the said types of liability. 11.7) Nothing in this contract shall exclude or limit the liability of Next for death or personal injury due to its negligence or any liability which is due to Next’s fraud or any other liability which it is not permitted to exclude or limit as a matter of law. 11.8) Nothing in this contract shall exclude or limit any statutory rights of the Customer which may not be excluded or limited due to the Customer acting as a consumer. Any provision which would be void under any consumer protection legislation or other legislation shall to that extent, have no force or effect. 12) Information provided by the Customer about itself may be used by Next or any of its associated companies for marketing, credit and/or risk assessment purposes. Information relating to the contract between Next and the Customer may also be disclosed for credit scoring, administration and financing purposes and for fraud prevention. The Customer consents to receiving marketing material by email, post, fax and telephone. 13.1) Next is the registered owner of the trade mark NEXT (the ‘Trade Mark’) and all intellectual property rights in the Trade Mark remain the property of Next. The Customer shall not use the Trade Mark in any publicity or other material without the specific written consent of Next. 13.2) Next owns and retains all intellectual property rights in the Goods. The Customer will not use the Goods, or allow them to be used in any way which may damage the reputation of Next or the Trade Mark or Next brand. 14) No confidential information whether written or oral about the business or operations of Next shall be disclosed by the Customer to any third party without the prior written consent of Next. For the avoidance of doubt confidential information includes but is not limited to information on Next’s discount structure, sales policy and operational procedures. 15) The failure by Next to enforce at any time or for any period any one or more of the terms or conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all the terms and conditions of this contract. 16) All third party rights are excluded and no third party shall have a right to enforce any part of this contract. 17) This Agreement is subject to English law and the parties hereby submit to the non-exclusive jurisdiction of the English courts. Regulatory Compliance 18.1) Bribery. The Customer shall, and shall procure that its employees, subsidiaries, agents, sub-contractors, consultants and any other person providing services on its behalf in connection with these Conditions shall (i) comply with applicable anti-bribery and corruption laws (including the UK Bribery Act 2010) ("Anti-Bribery Laws") and will not cause Next to be in breach of the Anti-Bribery Laws, and in particular, shall not, either directly or indirectly, offer, promise, give, authorise the payment of, or transfer, a financial or other advantage to any public or government official in order to obtain or retain business and with the intention of influencing such official in their capacity as an official where such official is not permitted or required by written law to be influenced by the offer, promise or gift or to any other person with the intention of inducing or rewarding the improper performance of a function or activity (ii) maintain adequate policies and procedures designed to prevent any activity, practice or conduct relating to these Conditions that would constitute an offence under any applicable Anti-Bribery Laws and (iii) inform Next of any request by a third party for payment of a bribe in connection with these Conditions. 18.2) Tax Evasion. The Customer shall, in connection with these Conditions, take all reasonable steps to ensure no offence is committed by it under Part 3 of the Criminal Finances Act 2017 (corporate offences of failure to prevent facilitation of tax evasion). 18.3) Sanctions. The Customer undertakes to Next, in connection with these Conditions, to adhere to all applicable trade economic or financial sanctions laws, regulations embargoes or restrictive measures administered enacted or enforced by any sanctions authority from time to time (including for the avoidance of doubt and without limitation the Security Council of the United Nations, the United States of America, the United Kingdom and/or the European Union and its member states). 18.4) Modern Slavery (i) The Customer shall and shall procure that its officers, employees, agents, sub-contractors and any other persons who perform services for or on behalf of it in connection with these Conditions shall (a) comply with all applicable laws relating to slavery, servitude, forced or compulsory labour or human trafficking, including without limitation the Modern Slavery Act 2015 as amended to replaced from time to time (“Anti-Slavery Laws”), (b) not do or omit to do any act or thing which constitutes or may constitute an offence under any Anti-Slavery Laws, (c) not knowingly employ or engage in any practices which constitute or may constitute an offence under any Anti-Slavery Laws and not knowingly appoint or contract with any person who has been convicted of or prosecuted in any jurisdiction in relation to an offence or alleged offence under any Anti-Slavery Laws, (d) not commit any act or omission which causes or could cause Next to breach, or commit an offence under, any Anti-Slavery Laws. (ii) The Customer shall provide Next with such assistance and information as it reasonably requires from time to time to (a) perform any activity required by any government, regulatory entity or agency in any relevant jurisdiction for the purpose of compliance with any applicable Anti-Slavery Laws, (b) prepare a slavery and human trafficking statement as required by section 54 of the UK Modern Slavery Act 2015 and to include the matters referred to in section 54(5) of that Act, and (c) to conduct due diligence and to measure the effectiveness of the steps it is taking or wishes to take to ensure that modern slavery practices are not taking place in its supply chain. 18.5) Audit and Termination i) The Customer shall keep accurate and up to date records as may be reasonably required to demonstrate compliance with the provisions of this Condition 18, permit Next and its authorised representatives to audit such records upon reasonable prior notice and to promptly notify Next of any breach of this Condition 18 in connection with these Conditions. ii) In the event of a breach by the Customer of any part of this Condition 18, Next shall be entitled to terminate any contract incorporating these Conditions upon not less than 30 days’ written notice to the Customer. 19) Customer shall promptly respond to any recall notice issued by Next and shall follow Next’s instructions in connection with any recalled Products and remove any recalled Products from sale immediately. Customer shall keep Next fully and effectively indemnified against all claims, demands, losses, damages, costs and expenses which Next may incur as a result of Customer’s breach of this clause. In the event that Customer receives from any official body in the European Union or its member states, a request or complaint relating to any Good(s), Customer shall immediately inform Next and if any notice to withdraw from sale, enforcement notice, or injunction is served on Customer in respect of any Good(s), then Customer shall immediately notify Next and shall provide Next with such assistance as is necessary to protect Next’s interests and reputation. 20) For the avoidance of doubt, the Next refund policy applicable to purchases by consumers in store and online shall not apply.