Rise Broadband

Additional Fees and Payment Terms Disclosure Statement

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Skip to content The Rise Broadband Call Center will be closed on Memorial Day and resume normal business hours on Tuesday 6/1. To make a payment, review your account, or check your data usage/speed please use account portal and for sales, feel free to shop online. Thank you and Happy Memorial Day! <ul> <li>My Account <ul> <li>Account Dashboard</li> <li>Pay My Bill</li> <li>Q&A: Current Customer</li> </ul> </li> <li>Help &amp. Support <ul> <li>Support</li> <li>Sales/New Service</li> </ul> </li> </ul> Menu <ul> <li>Explore <ul> <li>Inquire about Service <ul> <li>Check Availability</li> <li>Call Us</li> <li>Q&A: Current Customer</li> <li>Q&A: Residential</li> <li>Q&A: Small Business</li> <li>Q&A: Enterprise</li> </ul> </li> <li>Legal <ul> <li>Policies &amp. 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In addition to any applicable taxes, each order will be assessed a monthly recurring carrier cost recovery fee of $6.69 per month. All RISE Services are also subject to additional fees, including, but not limited to overage charges, an unreturned Equipment fee, an early termination fee, Directory Assistance (411) calls, insufficient funds fees, late fees, and reconnect fees as set forth below: Fee Time Period Cost Data Overage Charges Per Occurrence $5.00 per 10GB increments. Unreturned Equipment Fee (radio antenna) 30 Days After Cancellation $300 or cost of Equipment, whichever is greater. Voip ATA Unreturned Equipment Fee 30 Days After Cancellation $70. Router Unreturned Equipment Fee 30 Days After Cancellation $55 per unit Early Termination Fee Immediately at Termination Contracts effective before October 1, 2017 are subject to the following early termination fee: 1 Year Contract: $125 2 Year Contract: $250 or the remaining balance of the contract, whichever is less.Contracts effective on or after October 1, 2017 shall be charged an early termination fee of $10 for each month remaining under the contract. Service Plan Upgrade Fee Per Occurrence $150 Directory Assistance (411) Calls Per Call $1.50 ATA Voice Rental Fee Per Month $1.00 Convenience Fee Applies if phone payment is made with a call center representative Per Use $10.00 Paper Statement Fee Per Month $5.00 Insufficient Funds / Returned Check Fee Per Incident Fee will be at or below the maximum amount allowed under applicable state law. Payment Due Date 15 Days After Invoice Date Payment Late Date 8 Days After Due Date $20.00 per month delinquent Service Interruption Date 25 Days After Due Date Reconnect fee, as provided below if service is restored. Official Disconnect 35 Days After Due Date Reconnect fee, as provided below if service is restored. Account Balance Submitted to Collections 55 Days After Due Date Reconnect fee, as provided below if service is restored. Reconnect Fee(s) Upon request after Service Interruption or Official Disconnect $35 plus the first month of service if before equipment retrieval. $100 plus the first month of service if after equipment was retrieved. Reconnect Fee(s) Upon request after Submission to Collections $149, account must be current, first month of service and setup of account auto pay. Maximum Suspension When Moving RISE Service 30 Days No charge for one move per term of contract. Effective date: 8/1/2019 Explore Pricing &amp. Plans Signup Today Call Us 844-411-RISE Questions? 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