YouGov

Terms and Conditions of Use

Add Comment

Effective: May 26th 2021 Welcome to YouGov, a global data company and provider of research insights. These terms cover the use of: (i) the websites, ‘account.yougov.com’, ‘yougov.chat’, ‘direct.yougov.com, ‘g4-us.yougov.com’ and ‘g4-emea.yougov.com’(each a "Website" and collectively the “Websites”), and (ii) the YouGov mobile applications ‘YouGov Chat’ and ‘YouGov Direct’ (each an “App” and are collectively the “Apps”). We also have an application called ‘YouGov Safe’, a chrome browser extension currently available to download on the Apple AppStore and Google Play e-stores and ‘YouGov Pulse’, our tracking software that you may be invited to download, which is not automatically available. YouGov Activities (defined below) carried out using YouGov Safe and/or YouGov Pulse are covered by these terms. The Websites and Apps are owned, operated and provided by YouGov plc (a company registered in England and Wales with company number 03607311 whose registered office is at 50 Featherstone Street, London, EC1Y 8RT, United Kingdom) or one of our group companies (referred to as "YouGov", “we”, “our” or “us”). Use off the Websites and Apps, the survey pages and content to which you may be directed (the "YouGov Content"), membership of the YouGov research panel set up and administered by YouGov and participation in any YouGov activities as described in our privacy and cookies notice ("YouGov Activities") is governed by these terms and conditions of use (the "Terms").1. Acknowledgement and acceptance1.1. By ticking 'I agree' during the process to register your membership (a "Member") and/or by participating in the YouGov Activities, you agree to be bound by these Terms. Should you not wish to accept these Terms, you must exit the Website(s) and/or App(s) immediately and/or or cease participation in the YouGov Activities. 1.2. YouGov reserves the right from time to time, to modify or amend these Terms or any part of them. You will be informed in advance of any changes in good time before they become effective and such changes will never vary your entitlement to rewards for tasks you have already completed prior to the effective date of the changes. Your continued use of the Websites and/or Apps or continued participation in the YouGov Activities once the changes take effect shall constitute an affirmative acknowledgement of any amendment and your continued agreement to be bound by the modified Terms.2. Terms of participation2.1. YouGov Registration Process for YouGov Members 2.1.1. To become a Member and to use the Websites and/or Apps and participate in the YouGov Activities, you need to register with YouGov and create a membership profile following the registration process set out below (the "YouGov Registration Process"). For clarity, you do not need to need to register with YouGov and create a membership profile to use only www.yougov.com, however such use is subject to the applicable provisions of these Terms and our privacy and cookies notice. 2.1.2. Prospective members must complete a YouGov Member registration form available as follows: (i) account.yougov.com, (ii) through the Apps, (iii) websites hosted by YouGov or by third parties, (iv) a link in an email sent to you by a third party or by YouGov (where you have agreed to receive such emails from these sources) 2.1.3. Prospective members must be 16 years or older to join YouGov. 2.2. Information you provide to us 2.2.1. In return for YouGov granting you access to the Websites and Apps and the ability to participate in any YouGov Activities, you agree to: 2.2.1.1. Provide true, accurate, current and complete information about yourself as prompted by the YouGov Registration Process; 2.2.1.2. Maintain and promptly update your personal membership details including the Membership Profile (defined below) so as to keep it true, accurate, current and complete. and 2.2.1.3. Provide true, accurate, current and complete information about yourself, and where you state an opinion, it must be genuinely held. as prompted by YouGov whilst participating in any YouGov Activities. 2.2.2. You must comply with the spirit and the letter of these standards, which apply to any information you provide to us, in whole or in part. If, in YouGov reasonable judgement, you provide any information that is untrue, inaccurate, not current, incomplete or inconsistent with prior answers to identical questions, or YouGov has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, YouGov has the right to suspend or terminate your current access to, use of the Websites and/or Apps and/or participation in the YouGov Activities. This is subject to your right to refuse to participate any YouGov Activities at any time. 2.3. Your Membership Profile and YouGov Account 2.3.1. Once you have completed the YouGov Registration Process, Members will be provided with a profile ("Membership Profile") and an account ("YouGov Account") for the Websites, Apps and those YouGov Activities for which rewards (as defined below) are offered. 2.3.2. Only one Membership Profile is permitted per Member and any Member found to have multiple Membership Profiles and/or YouGov Accounts may have their primary and any secondary Membership Profiles and/or any YouGov Accounts deleted. YouGov may demand proof of identity from a Member and rewards held in secondary YouGov Accounts may not be transferred and may be forfeited. 2.3.3. A unique email address must be used by each Member. This means that, by way of example only, family members may not each have an account using a shared email address but must each have a separate account with a separate email address. 2.3.4. Each Membership Profile and YouGov Account must only be accessed by that individual Member, and may not be accessed by any other individual without the express permission and authorisation of YouGov. You agree to notify YouGov immediately if you become aware of, or suspect any unauthorised use of your login information, Membership Profile and/or YouGov Account, or any other breach of security. 2.3.5. Members may be awarded rewards into their YouGov Account ("Rewards") through the Websites and/or Apps for participating in the YouGov Activities for which Rewards are offered. The amount of Rewards that may be awarded for participation in a YouGov Activities will be notified to Members on invitation to take part in any YouGov Activities. 2.3.6. Rewards will only be awarded to Members who follow all instructions regarding the participation to qualify for any Reward. A Member's failure to correctly follow any such instructions or procedures may result in no Rewards being awarded. 2.3.7. Rewards awarded will be recorded in your YouGov Account, however Rewards are not available for redemption until a Member has (subject to paragraph 2.3.9 below) reached the specified fulfilment level in their YouGov Account. 2.3.8 If YouGov has suspended or terminated your YouGov Account for any of the reasons outlined in these Terms any Rewards you have been awarded cannot be redeemed and may be forfeited. YouGov reserves the right to reclaim any rewards held in the YouGov Account or paid to the Member following breach of these Terms. 2.3.9. YouGov reserves the right to change the YouGov Activities, the Websites and/or Apps or other ways which Members may be eligible for Rewards and to vary the frequency of invitation to such activities. YouGov also reserves the right to alter the specified fulfilment level before Rewards may be redeemed. 2.3.10. Rewards have no monetary or other value until redemption. Rewards may not be transferred to other YouGov Accounts nor pooled together in any manner and the sale or barter of Rewards is strictly prohibited. 2.3.11. YouGov may, in our reasonable judgement, adjust the Rewards in a Member's YouGov Account upwards or downwards in response to errors (which Members acknowledge may arise) or if YouGov suspect fraud. 2.3.12. YouGov may terminate any YouGov Account that, in YouGov’s reasonable judgement, has been dormant for a period of 12 months or more and any unused Rewards will be forfeited. By ‘dormant’ we mean, where the Member has not participated in the YouGov Activities within the preceding 12 month period. YouGov may contact the Member via their nominated email address if their YouGov Account is at risk of termination through inactivity, however has no obligation to do so. 2.4. Invitations 2.4.1. You acknowledge that: 2.4.1.1 if you register as a Member, it is integral to your participation that we are able to send you emails and notifications inviting you to participate in YouGov Activities, whether through the Websites, Apps or in person. and 2.4.1.2 if you wish to stop receiving such emails and notifications, you may terminate your membership in accordance with paragraph 6.1 of these Terms.3. Prize pollsYouGov may ask you to participate in activities which will off you an opportunity to enter a prize draw. Such draws will be governed by the respective terms and conditions specified and displayed for each prize draw.4. Referral Links4.1. You may be eligible for Rewards by referring friends and family to YouGov, provided they join using a unique link or code that we provide to you for making referrals (a “Referral Link”). The conditions attached to the awarding of such Rewards, if any, are explained in the YouGov Account section of the Websites and Apps. When referring new Members, you agree to not pose as or claim to represent YouGov and you will not attempt to mislead or deceive prospective Members into using your Referral Link to join. You agree to make clear to any prospective Members you refer that they will be using your unique Referral Link and that you may be rewarded if they join YouGov via your Referral Link.5. User Content5.1. Use of the Websites and Apps and participation in YouGov Activities may involve you submitting responses and other content to us ("User Content") which may be visible to other users of the Websites and/or Members. 5.2. You acknowledge that User Content provided by you is your sole responsibility. This means that you, and not YouGov, are entirely responsible for all User Content you upload, post, link to, email or otherwise transmit via your use of the Websites and Apps or your participation in any of the YouGov Activities. 5.3. You acknowledge that User Content does not represent the opinion of YouGov and YouGov does not control, pre-screen or monitor the User Content posted on the Websites and Apps nor do we guarantee the accuracy, integrity or quality of such User Content. YouGov may review certain User Content to determine whether it is illegal or whether it violates these Terms (such as when unlawful content is reported to us) and we may also modify, prevent access to, delete, or refuse to display content that we believe violates the law or these Terms. YouGov assumes no liability in respect of the User Content. 5.4. You understand that by using the Websites and Apps, you may be exposed to User Content, and you agree that you must evaluate, and bear, all risks associated with the use of any User Content, including any reliance on its accuracy, completeness, or usefulness. Notwithstanding the foregoing YouGov shall have the right in their sole discretion to refuse, edit, move or remove any such User Content, whether or not that content violates these Terms. 5.5. With respect to all User Content you elect to transmit to us (including User Content you post on the Websites or Apps), you grant YouGov a royalty-free, perpetual, irrevocable, non-exclusive licence (with the right to sublicense) to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, exploit, perform and display such User Content (in whole or part) throughout the world and/or to incorporate it in other works in any form, media or technology now known or later developed, for any purposes. 5.6. You may only use Websites and Apps for lawful purposes and not in any way that breaches any applicable local, national or international law or regulation. In the course of using the Websites, Apps and/or participating in YouGov Activities you agree, without limitation, not to: 5.6.1. Upload, post, link to, email or otherwise transmit any information that is unlawful or fraudulent, or for unlawful or fraudulent purposes, in the reasonable opinion of YouGov or the country in which you reside; 5.6.2 Upload, post, link to, email or otherwise transmit any information that is abusive, defamatory, threatening, harassing, obscene, discriminatory, likely to cause distress, intended to incite hatred or is otherwise objectionable as determined by us in our sole discretion; 5.6.3. Impersonate any person (whether living or dead) or entity; 5.6.4. Forge headers or otherwise manipulate identities in order to disguise the origin of any content transmitted through the Websites, Apps or provided through participation in YouGov Activities; 5.6.5. Upload, post, link to, or otherwise transmit any information that you do not have a right to transmit; 5.6.6. Upload, post, link to, email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail", "chain letters", "phishing emails", "pyramid schemes", or any other form of solicitation; 5.6.7. Upload, post, link to, email or otherwise transmit any material that contains software viruses or any other computer files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; 5.6.8. Collect or store personal data about other individuals. or 5.6.9. Attempt to submit more than one response per survey or otherwise take part in any single and specific YouGov Activity multiple times or do any other act that may affect the validity of any result obtained by YouGov.6. Terminating your membership6.1. If you no longer wish to participate in YouGov Activities you can unsubscribe via your Account page or by emailing help@yougov.com. You will cease to receive emails and notifications from YouGov and be unable to participate in any YouGov Activities unless and until you log in to your account and re-subscribe. You will retain any Rewards previously awarded. 6.2 You may request that your account be deleted by emailing your.rights@yougov.com. To delete your account we erase all data which directly identifies you. Your right to erasure of the personal data we hold about you is explained in our privacy and cookies notice. Deletion of your account and the erasure of your personal data will mean you cease to receive emails and notifications from YouGov and will be unable to participate in the YouGov Activities unless, and until, you re-register. You will be unable to reactivate your YouGov Account and you will forfeit any Rewards you have been awarded. 6.2. You agree that YouGov, in its sole discretion, may suspend your Membership, participation in any YouGov Activities or access to the Websites and/or Apps, or remove or discard any User Content, for any reason, including, without limitation, for lack of use, or if YouGov, in its reasonable judgement, believes that you have violated or acted inconsistently with the letter or spirit of these Terms. 6.3. YouGov shall not be liable to you or any third-party for any termination or suspension of your YouGov Account or your access to the YouGov Activities, the Websites and/or Apps nor for any associated loss of forfeiture of any Rewards you may have accrued. 6.4. YouGov may cease the YouGov Activities, or remove access to any Website and/or Apps at any time. In such a case and unless specified otherwise, Rewards under threshold will not be redeemable Members.7. Your obligation to reimburse us7.1. You hereby agree to fully reimburse YouGov and its directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) each of them suffers or incurs resulting in any way from (i) your use of the Websites or Apps, (ii) your provision of User Content, (iii) your participation in the YouGov Activities or (iv) resulting from any breach of these Terms whether such breach is carried out by you or by any other person through your Membership Profile or YouGov Account.8. Third party websites8.1. Links may be included within the Websites and/or Apps. By clicking on such links, you may leave the Website and/or App and be directed to a third party site ("Linked Site(s)"). The Linked Sites are not under the control of YouGov and YouGov is not responsible and nor shall it be liable for the content of any Linked Sites, any links contained in a linked site or any changes or updates to such sites. YouGov is not responsible for webcasting or any other form of transmission received from any Linked Site. YouGov is only providing these links to you for information and convenience, and the inclusion of any Linked Site does not imply endorsement by YouGov of the site or any association with their operators.9. Intellectual property9.1. The YouGov Content, Websites, Apps and all pages and content therein, including, but not limited to, text, graphics, audio, video, photographs, software, inventions, surveys, logos or other materials (“Materials”) are the intellectual property of, or are authorised for use by, YouGov and its licensors, business partners and affiliates, including all trademarks, service marks, copyrights, patents, database rights and trade secrets contained therein. The compilation, organisation and display of the content as well as all software and inventions used on and in connection with the Websites are the exclusive property of YouGov. Except as expressly permitted in these Terms, you may not modify, copy, reproduce, create derivative works, republish, display, upload, post, transmit, distribute or use in any way content available on the Website or App without the prior written consent of YouGov.10. Other important terms10.1. Notices relating to these Terms. All notices given by YouGov to Members will be sent to their designated email address provided by them during the YouGov Registration Process. 10.2 If a court finds part of these Terms illegal or otherwise invalid, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 10.3 Reliance on these Terms. We intend to rely on these written Terms and any document expressly referred to in them in relation to the subject matter of any agreement between us. We and you will be legally bound by these Terms. 10.4 Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control, our inability or delay in performing our obligations will not be deemed to be in breach of these Terms. Examples of such events and circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war. 10.5 References to ‘including’ and other similar expressions. In these Terms, words that appear after the expression ‘include’, ‘including’, ‘other’, ‘for example’, ‘such as’ or ‘in particular’ (or any similar expression) will not limit the meaning of the words appearing before such expression. 10.6 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end your membership within 14 days of us telling you about the transfer. 10.7 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 10.8 Nobody else has any rights under these Terms. The agreement made under these Terms is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the agreement between us or to make any changes to these Terms. 10.9 Language. These Terms may be presented to you in more than one language. However, the English language version of these Terms shall prevail (unless prohibited by local law in the country in which you reside). Any agreement between us will be concluded in English. 10.10 Even if we delay in enforcing a Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 10.11 The laws that apply to these Terms and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of them in the English courts. If you live in Scotland you can bring legal proceedings in respect of them in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of them in either the Northern Irish or the English courts.