Skatedeluxe (Switzerland)

Data Protection Statement




cookie-white Blog Team Specials Premium Club Customer service Shipping Payment Returns &amp. Cancellation Exchange Size conversion chart FAQ - Frequently Asked Questions Contact 0800 0700 440 Free Hotline (DE, AT, CH) <small>Mon. - Fri. 9-19 | Sat. 10-14</small> | English Delivery country &nbsp;-&nbsp;Delivery country Liechtenstein Switzerland Language &nbsp;-&nbsp;Language Deutsch English Français Change SKATE SHOP Brands Skateboards Shoes Clothing Accessories New Sale 0 0 0 FREE SHIPPING ON ORDERS OVER CHF 100 Else only CHF&nbsp;7 shipping costs FREE RETURN SHIPPING 100 Day return policy FREE HOTLINE 0800 0700 440 &nbsp. &nbsp. Data Protection Statement ­­­Privacy Policy of skatedeluxe GmbH <strong>(Version 1.0. Last Updated 29.03.2019)</strong> <p>&nbsp;</p> <p>As of the 25th of May 2018, the provisions of the EU General Data Protection Regulation (hereinafter: GDPR) are effective throughout Europe. In what follows, we would like to inform you about the processing of personal data carried out by skatedeluxe GmbH in accordance with this new ordinance (see Article 13 of the GDPR). Please carefully review our privacy policy. If you have any questions or comments about this privacy policy, you can address them at any time to the email address indicated under Section 2.</p> Content Overview <p> <strong>1. Summary<br> </strong> </p> <p> <strong>2. Name and Contact Details of the Data Controller as well as the Internal Data Protection Officer<br> </strong> </p> <p> <strong>3. Purposes of Data Processing, Legal Bases and Legitimate Interests Pursued by skatedeluxe GmbH Or a Third Party, as well as Categories of Recipients<br> </strong> </p> <p>3.1. Accessing Our Website<br> 3.2. Conclusion, Execution or Termination of a Contract<br> 3.3. Data Processing for Advertising Purposes<br> 3.4. Online Presence and Website Optimisation<br> 3.5. Customer Account<br> 3.6. Social Login via Facebook, Twitter or Google<br> 3.7. YouTube<br> 3.8. Premium Club<br> 3.9. Customer Service via Live Chat<br> 3.10. Contact per Email<br> 3.11. Blog<br> 3.12. Application / Application Process</p> <p> <strong>4. Communication with Recipients Outside of the EU<br> </strong> </p> <p> <strong>5. Your Rights<br> </strong> </p> <p> <strong>6. Data Security Measures<br> </strong> </p> 1. Summary <p>The following privacy policy will inform you about the nature and extent of the processing of so-called personal data by skatedeluxe GmbH. Personal data is information that can be directly or indirectly attributed or assigned to your person.<br> The data processing done by skatedeluxe GmbH <strong>can essentially be divided into two categories</strong>:</p> <p>- For the purpose of <strong>contract execution</strong>, all data necessary for the execution of a contract with skatedeluxe GmbH is processed. Should external service providers be involved in the execution of the contract, e.g. Logistics companies or payment service providers, your data will be passed on to the extent required.</p> <p>- <strong>By visiting the skatedeluxe GmbH website</strong>, various information is exchanged between your device and our server. This can also include personal data. The information collected in this way will be used, among other things, to optimise our website or to display <strong>advertisements</strong> in the browser of your device.</p> <p>According to the regulations of the GDPR, you have <strong>various rights</strong> that you can assert against us. This includes, among other things, <strong>the right to object to selected data processing</strong>. in particular, data processing for advertising purposes. You can quickly identify the option to object by the following symbol:</p> <p>If you have any questions about our privacy policy, feel free to contact our Internal Data Protection Officer at any time. You can find the contact details below.</p> 2. Name and Contact Details of the Data Controller as well as the Internal Data Protection Officer <p>This privacy policy applies to data processing by skatedeluxe GmbH, Am Heuberg 25, 37308 Schimberg, Germany ("Responsible Party") and the following websites: www.skatedeluxe.com and www.skatedeluxe.ch. The Internal Data Protection Officer of the skatedeluxe GmbH can be reached at the aforementioned address, c/o Data Protection Officer, or at service.en@skatedeluxe.com.</p> 3. Purposes of Data Processing, Legal Bases and Legitimate Interests Pursued by skatedeluxe GmbH Or a Third Party, as well as Categories of Recipient 3.1. Accessing our Website <p>When you visit our website, the browser used on your device automatically sends information to the server of our website and temporarily stores it in a so-called log file. We have no influence over this. <strong>The following information</strong> is also recorded without any action on your part and is stored until automated deletion:</p> <ul> <li>the IP address of the requesting Internet-enabled device</li> <li>the date and time of access</li> <li>the website from which access initiated (HTTP referer)</li> <li>the browser you use and, if applicable, the operating system of your Internet-capable device and the name of your access provider</li> </ul> <p>Article 6 (1) (f) GDPR provides the legal basis for<strong> processing the IP address</strong>. Our legitimate interest derives from the purposes of data collection listed below. At this juncture, we would like to point out that from the data collected, no direct conclusions about your identity can be made nor are they drawn by us.</p> <p>The IP address of your device and the other data listed above are used by us for the <strong>following purposes</strong>:</p> <ul> <li>ensuring a smooth connection setup</li> <li>ensuring comfortable use of our website</li> <li>evaluating system security and stability</li> </ul> <p>The data is stored for a <strong>period</strong> of 30 days and then automatically deleted. We also use cookies, tracking tools, targeting techniques and social media plug-ins for our website. The exact procedures and how your data is used for that will be described and explained in more detail below in section 3.4.</p> 3.2. Execution, Conclusion, or Termination of a Contract <p>The scope of activity of skatedeluxe GmbH is the remote selling of goods and services. In this context, we process the data required for the <strong>execution, conclusion, or termination of a contract</strong> with you. Which includes:</p> <ul> <li>First Name, Last Name</li> <li>Billing and Delivery Address</li> <li>Email Address</li> <li>Billing and payment data</li> <li>Date of Birth, if applicable</li> <li>Telephone Number, if necessary</li> </ul> <p>The legal basis for this is Article 6 (1) (b) GDPR, i.e. You provide us with the data based on the contractual relationship between us. To process your email address, we are also obligated to send an electronic order confirmation due to a requirement in the Civil Code (BGB) (see Article 6 (1) (c) GDPR). Insofar as we do not use your contact data for advertising purposes (see point 3.3.), we store the data collected for the execution of the contract until the expiration of the statutory or, if applicable, contractual warranty and guarantee rights. After expiration of this period, we retain information of our contractual relationship as required by commercial and tax law for the statutory periods. For this period (usually ten years from the conclusion of the contract), the data will be reprocessed in the event of a review by the tax authorities.<br> In order to process the purchase agreement, the following data processing is necessary:</p> <p>If you have selected a payment method other than Pay-In-Advance or Cash on Delivery, we pass on the required payment data to a payment service provider whom we commission. We will forward details of your delivery address to a logistics company commissioned by us for the purpose of completing the purchase agreement.</p> 3.3. Data Processing for Advertising Purposes <p>The following statements pertain to the processing of personal data for advertising purposes. The GDPR declares such data processing on the basis of Article 6 (1) (f) as fundamentally conceivable and as a legitimate interest. The duration of data storage for advertising purposes is not subject to any rigid principles and is based on the question of whether the storage is required for the promotional approach. In 3.3.4., you can read about the procedure in the case of your opposition.</p> 3.3.1. Advertising Purposes of skatedeluxe GmbH <p>To the extent that you have consummated a contract with us, we will treat you as an established customer. In this case, we will process your <strong>postal contact details</strong> without explicit consent in order to provide you with information about new products and services. We process your <strong>email address</strong> in order to provide you with information about particular similar products, without explicit consent.</p> 3.3.2. Personalised Ads &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp. <p>In order for you to only receive promotional information that is of perceived interest to you, we categorise and <strong>supplement your customer profile with additional information</strong>. This requires the use of both statistical information and information about you (e.g., basic customer profile data). The goal is to provide you with advertisements solely oriented to your actual or perceived needs and not to bother you with useless advertising.</p> 3.3.3. Newsletter <p>On our website we offer you the opportunity to register for our newsletter.</p> <p>Your <strong>e-mail address</strong> is sufficient for registration. As an option, you can also state your gender in order to receive more customized offers.</p> <p>To avoid improper use of your e-mail address we us a <strong>double opt-in process</strong> for registration. After registration you will receive an e-mail with a confirmation link. Once you click on the link you will be added to the newsletter mailing list and you will receive another confirmation e-mail with your personal voucher.</p> <p>Newsletter registration is <strong>documented</strong> in order to prove that the registration process was completed in accordance with legal requirements. This includes saving the date of registration and confirmation as well as the IP address. In addition, changes to your data which are saved at our&nbsp;email marketing provider&nbsp;(see below) will be documented as well. Documenting the registration process is based on our legitimate interests as per article 6 (1) f GDPR. Our interest is to establish a user friendly and secure newsletter system which serves our business interests as well as meets your expectations and allows us to prove your consent.</p> <p>Our newsletter is sent out at irregular intervals approximately twice per week. You can expect the following <strong>content</strong>:</p> <ul> <li>Information on brand new products</li> <li>Sale deals</li> <li>Discount vouchers</li> <li>Raffles</li> <li>Rating our shop (after sale mail)</li> </ul> <p>For <strong>sending out the newsletter</strong> we commissioned XQueue GmbH, Christian-Pless-Str. 11-13, 63069 Offenbach am Main, Germany (“email marketing provider”). You can view the privacy policy of our&nbsp;email marketing provider here.</p> <p>A <strong>data processing agreement</strong> was concluded with an email marketing provider as per article 28 (3) sentence 1 GDPR.</p> <p>The following <strong>information</strong> will be submitted to the email marketing provider:</p> <p>Master Data (if these exist)</p> <ul> <li>E-mail address</li> <li>First name</li> <li>Country</li> <li>Language (shop settings with newsletter registration)</li> <li>Date of birth</li> </ul> <p>Information on the last order (if available)</p> <ul> <li>Shipping country</li> <li>Shipping status</li> <li>Date</li> </ul> <p>If a member of the skatedeluxe Premium Club</p> <ul> <li>Premium Club e-mail notifications activated (yes/no)</li> <li>Premium Club points</li> <li>Date of last points update</li> <li>Date of Premium Club registration</li> </ul> <p>Our newsletter contains a <strong>tracking pixel file</strong> (“web-beacon”) which is triggered when the newsletter is opened from the server of our email marketing provider. With this pixel information is collected such as an IP address, the browser used and the time the newsletter was opened.</p> <p>The previously mentioned collected and transferred data are only used to improve our newsletter offer.</p> <p>Dispatch of the newsletter and the associated performance measurement are based on your agreement per article 6 (1) a GDPR in conjunction with § 7 (2) Nr. 3 UWG. If you previously purchased something from our site you are listed as an existing customer. In this case the newsletter is sent out based on our legitimate interests in direct marketing as per article 6 (1) f GDPR in conjunction with § 7 (3) UWG.</p> <p>You can unsubscribe from the newsletter at any time and <strong>object</strong> to the use of your e-mail address. You can either unsubscribe via the link at the bottom of every newsletter or directly in “My Account” under the menu item “Newsletter”. The data processed as a result of the newsletter mailout is not subject to any automatic deletion period, but will be deleted only after unsubscribing to the newsletter.</p> <p>If you have any questions please contact our customer service at any time.</p> 3.3.4. Right to Object&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp. <p> <strong>You can lodge an objection against future data processing for the aforementioned purposes at any time, free of charge, for any model of communication to which you object. Just send an email to service.en@skatedeluxe.com or send a letter to the address mentioned under Section 2 above.</strong> </p> <p>If you file an objection, the affected contact address will be disabled from further advertisement processing. We would like to point out that in exceptional cases, even after receipt of your objection, it is possible that advertising material may continue to be delivered for a temporary period. This is due to the necessary lead time of advertisements and does not mean that we have not implemented your objection. Thank you very much for understanding!</p> 3.4. Online Presence and Website Optimisation 3.4.1. Cookies – General Information
 <p>On our website we utilise so-called Cookies. To the extent these cookies contain personal data, their use will comply with Article 6 (1) (f) GDPR, as our interest in optimising our website is considered to be justified. Cookies are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not damage your device and do not contain viruses, Trojans or other malicious software. A cookie contains information that is related to the device that you are using. However, this does not mean that we are directly made aware of your identity.</p> <p> <strong>On the one hand</strong> the use of cookies serves to enhance your visit to our website. For example, we use so-called <strong>“session cookies”</strong> to recognise that you have already visited individual pages on our website or that you’ve already logged in to your customer account. The session cookies are automatically deleted once you’ve left our site.</p> <p>Similarly, we also use <strong>temporary cookies</strong> that are stored on your device for a specified period of time. If you visit our website again, it will automatically recognise that you have visited the site before and will implement any input or settings you previously applied, so that you don’t have to enter them all again.</p> <p>If you have a customer account with skatedeluxe and you are logged in, the information stored in cookies will be assigned to your customer account and saved.</p> <p> <strong>We also use cookies to statistically record the use of our website</strong> and evaluate it for the purpose of optimising our product range and services, and to display information tailored to you. When you visit our website, this type of cookie allows us to automatically identify that you have visited us before. They are automatically deleted after a defined period of time. Most browsers allow cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a notice always appears before a new cookie is stored. However, disabling cookies completely may mean that you won’t be able to use all the features of our website. The storage period of cookies depends on their intended purpose and is not the same for everyone.</p> 3.4.2. Piwik <p>To analyse the visitor traffic on our website we use the open source tool Piwik. With the help of a cookie stored on your device information about usage of our website will be transferred to our server and stored there. Thus there is <strong>no data transfer to third parties or third countries</strong>. Your IP address is <strong>anonymized</strong> immediately, so that no conclusions about you as a user are possible at all. The data collected about you will be used to analyze and improve our website.</p> <p>If you don’t want us to collect and process details of your visit for statistical purposes, simply set the switch below to "ACTIVE". In this case, the <strong>Piwik opt-out cookie</strong> is set.</p> <p>Please bear in mind that your browser has to accept third party cookies to opt-out. In case you delete browser cookies regularly, you have to opt-out anew after every deletion.</p> Aktiv Inaktiv <p>&nbsp;</p> <p>Your visit of this website is currently tracked by Piwik web analytics. Set the switch to "ACTIVE" and your visit will no longer be tracked.</p> 3.4.3. Google Analytics / Universal Analytics <p>For the purpose of the needs-oriented design and continuous optimisation of our site, we use Google Analytics on the basis of Article 6 (1) (f) GDPR. It is a web analysis service provided by Google Ireland Limited ("Google"), a company registered and operated under Irish law (register number: 368047), located in Gordon House, Barrow Street, Dublin 4, Ireland. In this context, <strong>pseudonymised usage profiles</strong> are created and cookies are used. The information generated by the cookie about your usage of this website such as</p> <ul> <li>Browser Type / Version,</li> <li>Operating System being used,</li> <li>Referrer-URL (the page you were previously on),</li> <li>Host name of the connected device (IP-Address),</li> <li>Time of the server request</li> </ul> <p>are transmitted to Google servers. Google operates servers around the world therefore your data may also be processed on servers outside of the EU, for example on Google LLC servers in the USA.&nbsp;In compliance with the EU Privacy Policy, Google has been certified in accordance with the <strong>Privacy Shield Agreement</strong> between the EU and USA and Switzerland and the USA.&nbsp;</p> <p>The information is used to evaluate the usage of the website, to compile reports on website activity and to provide other services related to website and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if required by law or if those third parties are processing the data on Google’s behalf. Your IP address will never be merged with other data from Google. The IP addresses are rendered anonymous, so that <strong>identification and assignment is not possible</strong> (so-called IP masking).</p> <p>We use Google Analytics including the features of <strong>Universal Analytics</strong>. Universal Analytics allows us to analyse the activities on our pages across devices (so-called cross-device tracking, for example, when you access via laptop and later via a tablet). This is made possible by assigning a <strong>pseudonymous user ID</strong> to a user. This kind of allocation occurs, for example, when you register for a customer account or when you sign into your customer account. However, <strong>no personal information is forwarded to Google</strong>. Adding additional features to Google Analytics with Universal Analytics does not entail any limitation or reduction of data protection measures such as IP masking or the browser add-on.</p> <p>You may refuse the use of cookies by selecting the appropriate settings on the browser software. We’d like to point out, however, that if you elect this option, not all of the features of this website may be fully available to you.</p> <p>You may also <strong>prevent</strong> the collection of data generated by the cookie and relevant to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing this browser add-on.</p> <p>As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent Google Analytics from capturing cookies by setting the switch to "ACTIVE".</p> Active Inactive <p>&nbsp;</p> <p>An opt-out cookie will be set which prevents the future collection of your data when you visit our website. The opt-out Cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you’ll have to reset the opt-out Cookie.</p> <p>For more information about privacy in connection with Google Analytics, please visit the Google Analytics website.</p> 3.4.4. Targeting <p>The targeting measures we employ listed below are implemented pursuant to Article 6 (1) (f) GDPR. By employing these targeting measures, we strive to make sure that only <strong>advertising oriented to your actual or perceived interests is displayed on your devices</strong>, because we do not want to bother you with uninteresting ads.</p> <p>3.4.4.1. Onsite-Targeting</p> <p>On our website, cookies are used to collect and evaluate information for ad optimisation. This data may contain, for example, information about which of our products you are interested in. The collection and evaluation are done <strong>exclusively pseudonymously</strong> and does not allow us to identify you. More particularly, the information is not merged with personal information. Using information about your past user behaviour, we can show you offers on our site that are specifically geared towards your interests. The Onsite Targeting Cookies are automatically <strong>deleted</strong> after 30 days.</p> <p>3.4.4.2. Re-Targeting</p> <p>We also use re-targeting technologies from Criteo GmbH and Google LLC. (Google AdSense). This allows us to make our online products and services more interesting for you. To that end, a Cookie is set, with which data about your interests is collected using pseudonyms. Based on this information, you will be shown advertisements of our offers on the websites of our partners, specifically based on your interests. <strong>No sensitive personal information</strong> will be stored, and <strong>no user profiles</strong> will be merged with personally identifiable information about you. The re-targeting cookies are stored for a period of 30 days and then automatically <strong>deleted</strong>.</p> <p>3.4.4.3. Facebook Pixel</p> <p>On our website, we employ Facebook Pixel in the <strong>non-expanded form</strong>. This is a JavaScript, i.e. a program code that your browser can interpret to help us understand what we do on our site, and to show you interest-driven product information. <strong>Details about how it works</strong> are available on the Facebook website.</p> <p>The pixel acts as a so-called pseudonym, which means the use of a pixel does not result in any direct association with your person. You have the opportunity to object to this by setting the switch to "ACTIVE".</p> Active Inactive <p>&nbsp;</p> <p>An Opt-Out Cookie is set to ensure that no Facebook pixel is set when this website is accessed. If you use multiple browsers, you’ll have to install an Opt-Out Cookie <strong>for each browser</strong> individually.</p> <p>3.4.4.4. Objection / Opt-Out Opportunity</p> <p>In addition to the deactivation methods described above, you can generally prevent the aforementioned targeting technologies by setting a corresponding cookie in your browser (see point 3.4.1). In addition, you have the option to deactivate preference-based advertising with the help of the Preference Manager available here.</p> 3.4.5. Social-Media-Plug-ins <p>As permitted by Article 6 (1) (f) GDPR, we use social media Plug-ins on our website from the social networks Facebook and Twitter to raise brand awareness. This underlying commercial purpose is regarded as a legitimate interest in accordance with the GDPR. Our compliance with data protection guidelines ensures liability by their respective providers. We integrate these plug-ins by means of the so-called two-click method to best protect visitors of our website.</p> <p>3.4.5.1. Facebook</p> <p>Our website uses plug-ins from the social network Facebook, which is provided by Facebook Inc. The Facebook plug-ins are <strong>denoted</strong> by the Facebook logo with the addition of "like" or "share".</p> <p>If you <strong>activate</strong> such a plug-in (first click), your browser establishes a direct connection to the Facebook servers. The content of the plug-in is transmitted by Facebook directly to your browser and is integrated into the page. Through this integration, Facebook receives the information that your browser has accessed that corresponding page of our website, even if you do not have a Facebook profile or are currently not logged in to Facebook.</p> <p>This information (including your IP address) will be sent from your browser directly to a Facebook server in the U.S. and stored there. If you are logged into Facebook, Facebook can immediately assign your visit to our website to your Facebook profile.<br> If you <strong>interact</strong> with the plug-ins, for example by clicking the "Like" button (second click), this information will also be sent directly to a Facebook server and stored there. The information will also be posted on your Facebook profile and displayed to your Facebook friends.</p> <p>For the purpose and scope of the data collection and the further processing and use of that data by Facebook, as well as your rights related thereto and settings options to protect your privacy, you can refer to Facebook’s privacy policy.<br> If you do not want Facebook to directly associate the information gathered from your visit to our website with your Facebook profile, you must <strong>log out of Facebook </strong>before visiting our website.</p> <p>3.4.5.2. Twitter</p> <p>Our website also includes the plug-in for the short message network Twitter Inc. The Twitter plug-in ("tweet" button) is <strong>denoted</strong> by the Twitter logo (a white bird on a blue background) and the word "tweet". When you visit a page on our website that contains such a plug-in, a direct connection is established between your browser and the Twitter server. Twitter receives the information that you, with your IP Address, have visited our site. If you click the Twitter button while logged in to your Twitter account, you can link the contents of our pages to your Twitter profile. This allows Twitter to associate your visit to our pages with your account. We would like to point out that we, as the provider of the website pages, are not aware of the content of the transmitted data and their use by Twitter. More information can be found here. If you do not want Twitter to associate your visit to our pages, please log out of your Twitter account.</p> 3.5. Customer Account <p>In order to provide you with the greatest possible ease while shopping, we offer you the option to permanently store your personal data in a password-protected customer account. The creation of a customer account is <strong>voluntary</strong> and is contingent on your consent in accordance with Article 6 (1) (a) GDPR. After setting up a customer account, no repeated data entry is necessary. You can also <strong>view and change the data</strong> stored in your customer account <strong>at any time</strong>.</p> <p>In addition to the data requested from you while placing an order, you must provide a self-chosen password in order to set up a customer account. This, together with your email address, will be used to access your customer account. Please treat your personal access data confidentially and, in particular, do not make it accessible to unauthorized third parties. We cannot accept liability for misused passwords provided we are not responsible for the misuse. Please note that after leaving our website, you will remain logged in unless you actively log out. You have the option to delete your customer account at any time. Please note, however, that this does not mean that the data in the customer account shall be deleted, as we are bound by <strong>statutory retention periods</strong>.</p> 3.6. Social Login via Facebook, Twitter or Google <p>In case you are registered at Facebook, Google or Twitter, you can login at skatedeluxe with your login data. This simplifies the registration process and you don’t have to remember any additional login data. Processing takes place in accordance with Article 6 (1) (f) GDPR.</p> <p>After pressing the appropriate button you will be forwarded to Facebook, Google or Twitter. If you are not logged in, please log in and confirm, that skatedeluxe is allowed to get access to your personal data.</p> Which of my personal data will be stored? <p>The following personal data will be transmitted to us, which we use for registration purposes:</p> <ul> <li>Facebook: surname, forename, e-mail-address, gender, date of birth, Facebook ID</li> <li>Google:&nbsp;surname, forename, e-mail-address, Google-ID</li> <li>Twitter: e-mail-address, Twitter ID</li> </ul> What happens after my account was connected? <p>If you already have a skatedeluxe account with the same e-mail address as on Facebook, Google or Twitter, you are now logged in and you can shop online.</p> <p>If you don’t have an account with the e-mail address that is registered on Facebook, Google or Twitter you will be forwarded to our registration page. The received data are already filled into the registration form. After the completion of the data, which are necessary to register and by clicking “continue” your account will be created and you can start shopping on skatedeluxe.</p> How can I delete the connection? <p>If you want to disconnect your skatedeluxe account, please visit Facebook, Google or Twitter and configure it under “settings – apps”.</p> <p>After deleting the connection you can log in with your former password, unless you have already had an account. Alternatively you can request a new password by using our “Son of a bee sting. I forgot my password” function.</p> <p>You can draw further information regarding Facebook login and Facebook privacy settings here: terms and policies and data policy</p> <p>For further information on Twitter login and Twitter privacy settings please visit the following pages: terms of service and privacy policy</p> <p>More information about Google login and Google privacy settings can be found here: terms of service&nbsp;and privacy policy</p> 3.7. YouTube <p>On our website, we embed videos from the video platform YouTube. The videos are embedded in the <strong>extended data protection mode</strong>. YouTube sets cookies on your device to collect information about you as a visitor. This information is used by YouTube to capture, among other things, video statistics, to prevent fraud, and to improve usability. It will also connect to the Google DoubleClick network. When you start a video on our site, there is a chance that other data processing operations will be triggered that we have no control over.&nbsp;Processing takes place in accordance with Article 6 (1) (f) GDPR. For <strong>more information on privacy on YouTube</strong>, please see: YouTube and Privacy</p> 3.8. Premium Club - Customer Rewards Program <p>On our website, we offer a customer rewards program: the skatedeluxe "Premium Club". Participation is voluntary. After signing up for our rewards program, you will receive points for each purchase that you can exchange for premiums (such as coupons or items).</p> <p>The <strong>data collected and stored</strong> pertaining to your participation in our customer rewards program will be used solely for the purpose of carrying out this program and shall not be disclosed with third parties. Article 6 (1) (a) GDPR provides the legal grounds for processing your data. Further information about the Premium Club can be found in the terms and conditions.</p> <p>You can <strong>cancel your membership</strong> anytime directly on the Premium Club page under "Account Information" "Disable Account" after logging in. You can also send us an email to service.en@skatedeluxe.com or use the contact details provided under Section 2.</p> 3.9. Customer Service via Live Chat <p>On our website, we provide a Live Chat widget to enable our customer service team to quickly answer questions. It will be displayed at the lower right edge of the screen, and you can recognise it by the skatedeluxe logo and white font on a red background.<br> In order to offer you this service and help you in the best possible way, the <strong>following data</strong> are collected and processed:</p> <ul> <li>the name you provided,</li> <li>your email address (given you are logged in or if you’ve provided it),</li> <li>your chat message,</li> <li>the time of your chat,</li> <li>browser, operating system, and screen resolution,</li> <li>your IP-Address, and</li> <li>the link of the webpage from which you started the chat.</li> </ul> <p>In order to improve our quality of service and to better understand request flows using previous chats, the chat histories are stored for a period of 30 days and then <strong>deleted</strong> in their entirety.<br> <strong>Cookies</strong> are used to operate the chat function (see 3.4.1.). The processing of the aforementioned personal data is carried out in accordance with Art. 6 (1) (a) and (b) GDPR.</p> 3.10. Contact per Email <p>Due to legal regulations, our website contains information that allows you to quickly contact our company and to communicate with us directly. If you contact us by email, via our contact form or by using the feedback button integrated on our site, the personal data you provide will be automatically saved. These include:</p> <ul> <li>your name,</li> <li>your email address,</li> <li>your IP-Address, and</li> <li>your message.</li> </ul> <p>Such personal data transmitted by you to us on a voluntary basis will be stored for the purpose of contacting you or processing. No disclosure of this personal data to third parties shall take place. The processing of your personal data is carried out in accordance with Art. 6 (1) (b) GDPR.</p> 3.11. Blog <p>In our blog, we offer you the opportunity to leave comments on individual blog posts. A blog is a web-based, usually publicly-accessible portal in which one or more people, called bloggers or web bloggers, can post articles or record their thoughts in so-called blog posts.</p> <p>If you comment on a post in our blog, your comments, as well as the time of your comment and the username (pseudonym) you’ve chosen, will be saved and published. Your IP address will also be saved. The storage of your IP address is done for security reasons and in the event that you violate the rights of third parties or post illegal content. The use of your email address is intended, in the case of a Sweepstakes or Giveaway, to inform that you’ve won, and also to protect us against automated spam comments.</p> <p> <strong>Your personal data shall not be disclosed to third parties</strong> unless such a disclosure is required by law or for our legal defence. Processing takes place in accordance with Article 6 (1) (c) and (f) GDPR.</p> 3.12. Application / Application Procedure <p>skatedeluxe collects and processes the personal data of applicants for the purpose of carrying out the application process. Processing takes place in accordance with Article 6 (1) (b) GDPR. The process can also be performed electronically. This applies, in particular, if an applicant submits the corresponding application documents to us via email or cloud link. Should skatedeluxe enter into a contract of employment with an applicant, the transmitted data will be stored for the purpose of implementing the employment relationship in compliance with legal requirements. If we do not enter into a contract of employment with the applicant, the application documents will be automatically deleted two months after the notification of declination, provided that deletion does not conflict with any other legitimate interests of the person responsible for the processing. In that sense, an example of legitimate interest would be to meet the burden of proof in proceedings pursuant to the General Act on Equal Treatment (Allgemeinen Gleichbehandlungsgesetz (AGG)).</p> <p>Should we foresee the possibility to hire an applicant at a later date, we will ask for the applicant’s <strong>permission</strong> to save the application documents for future contact, beyond the aforementioned <strong>retention period</strong>. Of course, the applicant can revoke consent to our retaining of the application documents at any time by sending an email to jobs@skatedeluxe.com or using the contact details under Section 2.</p> 4. Communication with Recipients outside of the EU <p>With the exception of points 3.4.5., 3.6. and 3.7., we do not disclose your data to recipients based outside the European Union or the European Economic Area. The processes mentioned under points 3.4.5., 3.6. and 3.7. cause a transmission of data to be made to the servers of contractors appointed or used by us. These servers are located in the U.S.. The transmission of data takes place in compliance with the principles of the “Privacy Shield”, as well as on the basis of the EU Standard Contractual Clauses (SCCs).</p> 5. Your Rights 
 5.1. Overview <p>In addition to the right to revoke the consent you granted to us, you are entitled to the following additional rights, subject to applicable law:</p> <ul> <li>You have the <strong>right to information</strong> about your personal data stored by us in accordance with Art. 15 GDPR. In particular, you are entitled to information about processing purposes, the category of personal information, the categories of recipients to whom your information has been disclosed, the projected retention period of your data, and the source of your data, if not collected directly from you.</li> <li>You have the <strong>right to rectification</strong>, i.e. the right to correct inaccurate data or to complete correct, yet incomplete, data in accordance with Art. 16 GDPR.</li> <li>You have the <strong>right to erase</strong> your personal data stored by us in accordance with. Art. 17 GDPR, except insofar as required by statutory and/or contractual retention periods. Other statutory obligations and/or rights for further storage are also to be observed.</li> <li>You have the <strong>right to restrict</strong> the processing of your data in accordance with Art. 18 GDPR, provided that (1) the processing is unlawful and you oppose the erasure of the personal data, and instead request the restriction of their use, (2) the person responsible for the data no longer needs it, but you need it for the establishment, exercise or defence of legal claims, or (3) you have objected to processing in accordance with Art. 21 GDPR.</li> <li>You have the <strong>right to data portability</strong> in accordance with Art. 20 GDPR, i.e. You have the right to receive selected data concerning yourself, which you have provided to us, in a commonly-used, machine-readable format or to request to have the personal data transmitted directly from one controller to another.</li> <li>You have the <strong>right to lodge a complaint</strong> with a supervisory authority. As a rule, you can contact the supervisory authority of your place of residence or work, or of our company headquarters.</li> </ul> 5.2. Right to Object <p> <strong>Under the conditions of Article 21 (1) GDPR, data processing can be objected to for reasons related to the concerned person’s particular situation.</strong> </p> <p>The aforementioned <strong>general right to object</strong> applies to all processing purposes described in this Privacy Policy, which are handled on the basis of Article 6 (1) (f) GDPR. Unlike the special right to object to data processing for commercial purposes (see point 3.3.4.), according to the GDPR, we are only obligated to execute such a general objection if you can provide us with reasons of overriding importance (e.g. possible threat to life or health). Furthermore, it is possible to contact the supervisory authority responsible for skatedeluxe GmbH or our data protection officer (see Section 2).</p> 6. Data Security Measures <p>All of the personal data that you share with us, including your payment details, is transmitted via the general, commonly used and <strong>secure standard SSL</strong> (Secure Socket Layer). SSL is a secure and proven Standard, which is also used in online banking, for example. You can recognise a secure SSL connection by, among other things, the added “s” on the http (i.e. <strong>“https“</strong>) in the address bar of your browser and a <strong>padlock icon</strong>, which, depending on the browser, used is also typically located near the address bar.</p> <p>Of course, we take the appropriate <strong>technical and organisational security measures</strong> to <strong>protect</strong> your personal data against manipulation, partial or complete loss, and against unauthorized access by third parties. Our security measures are <strong>continuously improved</strong> in line with technological developments.</p> <p>Last Updated: 29.03.2019</p> Shipping Returns &amp. Cancellation Exchange Size conversion chart FAQ - Frequently Asked Questions Customer Service Newsletter Subscribe to our newsletter! Subscribe to our newsletter! Get a CHF 5 coupon! Subscribe now <p> Your data will not be given to third parties. You can unsubscribe from the newsletter any time you like. How do I unsubscribe? </p> Benefits <ul> <li> Free shipping on orders over CHF 100</li> <li> Free reutrn shipping</li> <li> 100 day return policy</li> <li> Free hotline: 0800 0700 440</li> </ul> Premium Club <p> <em>Get rewarded for your loyalty! Exclusive rewards and limited editions await you in the skatedeluxe Premium Club.</em> </p> <p>With every order, product review and newsletter subscription, you will receive Premium Club points that you can redeem for attractive rewards such as signed decks, various skateboard hardgoods, accessories and skatedeluxe vouchers.</p> <p>» TO THE PREMIUM CLUB</p> Payment Options Contact us! Free Hotline: <br> 0800 0700 440 Landline: <br> +49 3641 7997 2592 Contact form At your Service Weekdays<br> Mon – Fri 9 – 19 (CET) Weekend<br> Sat 10 – 14 (CET) Service &amp. Support <p>Payment<br> Shipping<br> Return &amp. Cancellation<br> Size conversion chart<br> Gift vouchers<br> FAQ - Frequently Asked Questions<br>Instructions for Battery Disposal<br> Contact</p> More about... <p>About skatedeluxe<br> All Brands<br> Jobs and careers</p> BLOG<br> TEAM Follow us... Legal Notice <ul> <li> Terms &amp. 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