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The Princeton Review and Tutor.com Privacy Policy The Princeton Review and Tutor.com Privacy Policy Effective Date: December 3, 2020  Tutor.com, Inc. and TPR Education, LLC d/b/a The Princeton Review (collectively, "we," "us," or "our") take your privacy seriously and understand the importance of protecting your personal information. Therefore, this Privacy Policy provides information about our privacy practices. By visiting this site and other websites and mobile applications which link to this Privacy Policy (collectively, “Sites”) or using the products or services offered through this Site, you agree to this Privacy Policy, as it may be amended from time to time. This Privacy Policy is incorporated into the Terms of Use for this Site. Availability of Anonymous Access Many of our online, on-demand tutoring programs, such as those provided through libraries, schools, government, or employers of students' parents, can be accessed by you in one of two different ways: anonymously or with a personalized account. If you access the program anonymously, we do not collect personal information such as your name or email address needed from you to create a personalized account. The benefit to a personalized account is to make available certain features of the service like: <ul> <li>Making your sessions personal;</li> <li>Storing all of your past sessions, so you can review them anytime. and</li> <li>Access to our mobile application. </li> </ul> Children under the Age of 13 You use our program anonymously and do not have access to some features that come with a personalized account. If you have used an email address to create an individual account, it is only stored in our system as an un-recognizable “hash” of letters and numbers, using an irreversible encryption algorithm. Therefore, you will not receive email communication of any kind from us.  Information We Collect We collect information through the sources described below. Information You Provide to Us.&nbsp. Except as described in the “Availability of Anonymous Access” section above, we may collect personal information and non-personal information from you (such as your name, email address, library card number, and military or veteran status) when you: <ul> <li>register or create an account on our Site;</li> <li>call us;</li> <li>provide us or upload to our Site messages, documents, and other files and content in the course of your use of our products or services;</li> <li>enter sweepstakes or other promotions;</li> <li>respond to surveys or questionnaires or submit testimonials;</li> <li>provide us information on our Site or submit online forms so that we can answer questions you have. or</li> <li>when you provide us information by other means.</li> </ul> Information from Third Parties.  We may collect personal and non-personal information about you (such as your name, email address, student ID number, grade level, and courses you are taking) from third parties with whom we have a business relationship (such as our organizational customers and resellers). Information Collected Automatically.  We collect information (such as your IP address, your browser type, the content of any undeleted cookies that your browser previously accepted from us, the referring website address, and operating system) from your browser when you visit our Site. We, our service providers and other vendors, and our affiliates and third parties which may display advertisement on our Site may use tracking technologies such as cookies and pixel tags to collect information about your online interactions with our Site and our emails.   We collect information when you use our products and services (such as recording online sessions, producing transcripts of online tutoring sessions, and tracking the drills and practice tests that you take online). We automatically record calls to our call center. How We Use Information We may use your personal information to: <ul> <li>provide you with and personalize our products and services;</li> <li>create and manage your account, process your orders, and provide you customer service;</li> <li>maintain our internal records and otherwise manage our business;</li> <li>send you newsletters and otherwise correspond with you about our products, services, and events, that we think may interest you;</li> <li>ask for your reviews and testimonials and send you surveys and questionnaires;</li> <li>improve our products, services, and Site;</li> <li>administer sweepstakes and other promotions;</li> <li>develop and display content tailored to your interests on our Site;</li> <li>perform research and analysis about your use of or interest in our products and services, the products or services offered by others, and our Site, and develop new products and services;</li> <li>detect, prevent, or investigate illegal activity or misuse of our products or services and enforce our legal rights. and</li> <li>perform functions as otherwise described to you at the time of collection.</li> </ul> We may use non-personal information for any lawful purpose. Third Parties to whom We Disclose Information We share your information with third parties as described below. We do not disclose your personal information to third parties for their direct marketing purposes. Organizations and Persons who Arrange for Your Participation in Our Programs We work with schools, school districts, colleges and universities, local, state, and federal government agencies, businesses, and other organizations to provide programs such as tutoring, test preparation, and college admission counseling. Your organization may arrange for your participation in these programs and negotiate a special price or trial offer, or purchase (or subsidize) products or services on your behalf. We may share your personal and non-personal information that we collect through your participation in these programs (such as test scores, transcripts or recordings of online tutoring and online class sessions, comments you leave in post-session surveys, and details regarding your usage of our programs) with the organization arranging for your access to these programs or with your parents or guardians. In addition, your school may require us to share such information with others legally entitled to access your academic records, such as your state department of education. If you use a promotion code at our Site to create an account or add products or services, we may let the source of that promotion code know that you used that code.. Service Providers and Other Vendors We may share your personal information with our service providers and other vendors, such as those who help deliver our products and services, market our products and services, obtain reviews and testimonials, and otherwise help us operate our business. Legally Compelled Disclosures and Safety We may disclose personal information when compelled to do so by government authorities or otherwise as required or permitted by law, such as to respond to court orders and subpoenas. We may also disclose personal information to protect the safety of others and when we have reason to believe that someone is causing injury to or interfering with our rights or property or the rights or property of others. Business Transfer If we or all or a portion of our business is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, personal information may be included in the transferred assets. Authorized Disclosure We may share your personal information with third parties when you authorize the disclosure. Non-Personal Information We may share non-personal Information with any third party for any lawful purpose.  Your Access to Information If you have an account with us, you may review and correct the information that is accessible to you under the settings for your account on our Site or by calling 800-2REVIEW. Using Caution when Sharing Information with Others When you contribute to a public area or feature of our Site, such as a chat room, bulletin board, list serve, blog, or wiki, the information that you submit will be made available to the general public. Therefore, we recommend that you do not submit any sensitive information to such areas of our Site, including your full name, home address, phone number, financial information or any other information that would enable other users to locate you or contact you. Other Sites When you are on our Site, you may be able to visit or link to other sites not operated by us. We do not control such sites and are not responsible for the information practices of these sites. This Privacy Policy does not address the information practices of those other websites, and we encourage you to read the posted privacy policies of such sites. Nevada Privacy Rights We do not sell the personal information of Nevada consumers without their authorization, but Nevada consumers may submit an email to prep@review.com to request that we do not sell their personal information in the future. California Consumer Privacy Act Rights The information in this California Consumer Privacy Act Rights section applies only to California consumers. Any terms defined in the California Consumer Privacy Act of 2018 (“CCPA”) have the same meaning when used in this California Consumer Privacy Act Rights section. The information under the “Personal Information We Collect,” “Sources from Which Personal Information is Collected,” “Purposes for which Personal Information is Collected,” and “Personal Information Sold or Disclosed for a Business Purpose” sections below apply to our business generally, and not all of it is applicable to the services available on this Site. Personal Information We Collect We may collect, and in the past 12 months have collected, the following categories of personal information: <ul> <li>Identifiers (such as name, address, email, cookies, IP address, date of birth, student ID number, and library card number)</li> <li>Categories of personal information listed in the California Customer Records statute (such as phone number, credit card number, and education)</li> <li>Characteristics of protected classifications under California or federal law (such as military or veteran status and race)</li> <li>Commercial information (such as purchase history)</li> <li>Internet or other electronic network activity information (such as interaction with our Sites)</li> <li>Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) (such as test scores, GPA, course enrollments, and transcripts)</li> <li>Audio, electronic, visual, thermal, olfactory, or similar information (such as recorded voice, recorded video, and photos)</li> <li>Professional or employment-related information (such as employer information and job title)</li> <li>Inferences drawn from other categories of personal information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes (such as likelihood of making a purchase based on internet or other electronic network activity).</li> </ul> Sources from which Personal Information is Collected We collect personal information from the categories of sources listed below, as described in more detail in the “Information We Collect” section above: <ul> <li>Consumers</li> <li>Third parties with whom we have a business relationship (such as our organizational customers and resellers)</li> <li>Other users who refer you to us</li> <li>College and universities who provide information for the purpose of conducting surveys</li> <li>Publicly and commercially available sources, including organizers of events you may attend</li> <li>Browsers and tracking technologies</li> <li>Our service providers and other vendors</li> </ul> Purposes for which Personal Information Will Be Used We may use personal information for the following purposes: <ul> <li>provide you with and personalize our products and services;</li> <li>create and manage your account, process your orders, and provide you customer service;</li> <li>maintain our internal records and otherwise manage our business;</li> <li>send you newsletters and advertisements and otherwise correspond with you about products, services, events, and other organizations that we think may interest you;</li> <li>ask for your reviews and testimonials and send you surveys and questionnaires;</li> <li>improve our products, services, and Site;</li> <li>administer sweepstakes and other promotions;</li> <li>develop and display content and advertising tailored to your interests on our Site and other sites, provide our advertisements to you when you visit other sites, and analyze the effectiveness of our advertisements;</li> <li>perform research and analysis about your use of or interest in our products and services, the products or services offered by others, and our Site, and develop new products and services;</li> <li>detect, prevent, or investigate illegal activity or misuse of our products or services and enforce our legal rights. and</li> <li>perform functions as otherwise described to you at the time of collection.</li> </ul> Personal Information Sold or Disclosed for a Business Purpose We do not sell personal information of California consumers, have not sold personal information of California consumers in the preceding 12 months, and do not have actual knowledge that we sell the personal information of minors under 16 years of age. We may disclose personal information to a third party for a business purpose. In the preceding 12 months, we have disclosed the categories of personal information listed below to organizations and persons who arranged for consumers’ participation in our products and services and our service providers and other vendors: <ul> <li>Identifiers</li> <li>Categories of personal information listed in the California Customer Records statute</li> <li>Characteristics of protected classifications under California or federal law</li> <li>Commercial information</li> <li>Internet or other electronic network activity information</li> <li>Non-public education information</li> <li>Audio, electronic, visual, thermal, olfactory, or similar information</li> <li>Professional or employment-related information</li> <li>Inferences drawn from other categories of personal information</li> </ul> Your Right to Know You have the right to request that we disclose information to you about our collection, use, disclosure, and sale of your personal information in the 12-month period preceding your request. Once we receive and confirm your verifiable consumer request, then subject to exceptions provided under the CCPA and based on your request, we will disclose to you: <ul> <li>The categories of personal information we collected about you.</li> <li>The categories of sources from which we collected your personal information.</li> <li>The business or commercial purpose for collecting or selling your personal information.</li> <li>The categories of third parties with whom we shared your personal information.</li> <li>The specific pieces of personal information we collected about you.</li> <li>If we sold your personal information, the categories of personal information that was sold to each category of recipient.</li> <li>If we disclosed your personal information for a business purpose, the categories of personal information that was disclosed to each category of recipient.</li> </ul> Your Right to Deletion You have the right to request that we delete your personal information that we have collected, subject to exceptions provided under the CCPA. Once we receive and confirm your verifiable consumer request, then unless an exception applies, we will delete your personal information from our records and direct our service providers and other vendors to delete your personal information from their records. Your Right to Non-Discrimination You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA. Submitting Requests To exercise your right to know or right to deletion described above, please submit a verifiable consumer request to us by: <ul> <li>Calling us at 888-223-7737;</li> <li>Completing a request form located at www.tutor.com/ccpa and mailing it to the address listed on the form.</li> </ul> You may only make a verifiable consumer request to know twice within a 12-month period. You may authorize another person to act as your agent to submit requests on your behalf. Unless you provide the agent with power of attorney under the California Probate Code, you will need to provide the agent a written and signed authorization. You may also submit requests on behalf of your minor child. Verification We will verify your identity before fulfilling your request. If you have an account with us, we will ask you to enter your username and password through a link we provide to verify your identity. If you do not have an account with us, we will ask you to provide us data points that we have about you to verify your identity. If you authorize another person to act as your agent to submit requests on your behalf, then unless you provide the agent with power of attorney under the California Probate Code, we will ask the agent to provide us the written and signed authorization that you provided to the agent, we will confirm with you that you did provide the authorization, and we will verify your identity. If you submit a request on behalf of a minor child, we will ask you to provide us information about your child that allows us to determine that you are the parent or guardian of the child. If the child is under the age of 13, we will ask you to sign a form declaring under penalty of perjury that you are the parent or guardian of the child. Our Response to Your Request We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason in writing. We will deliver our written response by mail or electronically. If we are unable to comply with a request, our response will explain why. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Accessibility of this Privacy Policy Commercially available screen reader programs should be able to read this Privacy Policy. As a web page, this Privacy Policy may be printed as a document. Users Outside of the United States and Canada By providing personal information to this Site, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories, in accordance with applicable law. We are a US company and we do not operate in or market to individuals in the European Economic Area (EEA). Any processing of personal data of individuals in the EEA by us is incidental. We do, however, recognize the rights of individuals in the EEA and, therefore, request that any individuals located in the EEA who have questions about or requests related to the personal data we collect to contact us at prep@review.com. Changes to this Privacy Policy We will update this Privacy Policy from time to time. When we post changes to this Privacy Policy, we will revise the “Effective Date” at the top of this Privacy Policy. We recommend that you check our Site from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. Contact Us If you have any questions or comments regarding this Privacy Policy or our privacy practices, you may contact us by email or mail at the following address: The Princeton Review and Tutor.com 110 E. 42nd Street, 7th Floor New York, NY 10017 Attention: Legal Department privacy@review.com   Terms of Use | Privacy Policy | Frequently Asked Questions