American Family Mutual Insurance Company

Terms and Conditions of Use




<ul> <li> Insurance Personalized Home Coverage Assistant Use our quick and easy tool to help you decide which coverage options are right for your home. <em>Go &gt;</em> &nbsp. Vehicle Insurance <ul> <li> Car Insurance </li> <li> Motorcycle Insurance </li> <li> RV &amp. Camper Insurance </li> <li> Boat Insurance </li> <li> ATV Insurance </li> <li> Snowmobile Insurance </li> <li> Classic Car </li> </ul> Property &amp. Business <ul> <li> Home Insurance </li> <li> Renters Insurance </li> <li> Condo Insurance </li> <li> Manufactured Home </li> <li> Farm &amp. Ranch Insurance </li> <li> Business Insurance </li> <li> Landlord Insurance </li> </ul> Added Protection <ul> <li> Life Insurance </li> <li> Umbrella Insurance </li> <li> Identity Theft Insurance </li> <li> Credit Monitoring </li> <li> Health Insurance </li> <li> Travel Insurance </li> </ul> </li> <li> Claims Need to File a Claim? If you've already created an account, sign in to get started. If not, you'll need to create a My Account for 24/7 access to your claim. Sign In Create Account <em>File as a Guest &gt;</em> Claims <ul> <li> File a Claim </li> <li> File an Auto Glass Claim </li> <li> Claims Process </li> <li> View a Current Claim </li> </ul> Claims Support <ul> <li> Contact Us </li> <li> Emergency Roadside Service </li> <li> Car Repair Assistance </li> <li> Glass Repair Programs </li> <li> Claims FAQs </li> </ul> </li> <li> About Get To Know Us <ul> <li> Our Purpose </li> <li> Mission &amp. Vision </li> <li> Our Agents </li> <li> Our History </li> <li> Financial Strength </li> <li> Corporate Responsibility </li> <li> Newsroom </li> </ul> Help <ul> <li> Agent Finder </li> <li> Report Fraud </li> <li> Chat Online </li> <li> Contact Us </li> <li> FAQs </li> </ul> Careers, Students &amp. Recent Grads <ul> <li> Why American Family Insurance? </li> <li> Corporate Careers </li> <li> Students &amp. Recent Grads </li> <li> Agency Careers </li> <li> Community Involvement </li> <li> Getting Hired </li> </ul> Our Continued Support As we continue to navigate through the COVID-19 pandemic, see how we are supporting our current and new customers with Premium Relief and more. <p> <em>Learn More &gt;</em> </p> </li> <li> Resources Insurance Library <ul> <li> Insurance Products </li> <li> Tools &amp. Calculators </li> <li> Grow Your Business </li> <li> Landlord Toolbox </li> <li> Insurance 101 </li> <li> Articles </li> <li> Loss &amp. Risk Control </li> <li> FAQs </li> </ul> Programs &amp. Discounts <ul> <li> Discounts </li> <li> Smart Home </li> <li> KnowYourDrive </li> <li> Teen Safe Driver </li> <li> Car Repair Program </li> <li> Glass Repair Program </li> </ul> Mobile Apps <ul> <li> MyAmFam App </li> </ul> Take Control of What You Pay for Insurance <p>We'll reward you for your safe driving! Sign up for KnowYourDrive and earn up to a 20% discount — the safer you drive, the better discount you can earn! </p> <p> <em>Start Saving</em> <em>&nbsp;&gt;</em> </p> <em>See All Discounts</em> <em>&nbsp;&gt;</em> </li> <li> Community Community Initiatives <ul> <li> DreamBank </li> <li> DreamBank Events </li> <li> AmFam Golf Championship </li> </ul> Partnerships <ul> <li> Brand Ambassadors </li> <li> Dreams Foundation </li> <li> Sustainability </li> <li> Diversity &amp. Inclusion </li> </ul> #DreamFearlessly <ul> <li> Support for Your Dream </li> <li> Employee &amp. Agent Stories </li> <li> Free to Dream </li> </ul> BUILDING A BETTER TOMORROW <p>With the right support, any dream is possible! Check out some of the ways we’re working to make a difference and building a brighter future for our customers and communities. </p> <p> <em>Learn More &gt;</em> </p> </li> </ul> <ul> <li> Contact Us 1-800-MYAMFAM <p>Call us any time.</p> GO &gt. Chat Online <p> Available M-F, 8AM - 8PM CST </p> GO &gt. Find an Agent <p>Support when you need it.</p> GO &gt. Contact <p>Find more ways to connect with us.&nbsp;</p> GO &gt. </li> Contact Us <li> Search Please enter a keyword(s) or phrase Not finding what you're looking for? Try our search page View All... Popular Searches Get an Auto Quote &gt. Auto Insurance Coverages &gt. My Account &gt. Claims &gt. Find the Right Coverage for Your Car &gt. Insurance 101 &gt. Careers &gt. </li> Search <li> Sign In/Up <strong>Make a Payment</strong> <p> <strong> </strong>Pay securely, even without signing in. </p> <p> <em>Pay Now &gt;</em> </p> <strong>The Benefits of My Account</strong> <ul> <li>Access policy details 24/7</li> <li>Choose from easy options to pay your bill</li> <li>View your Proof of Insurance card from anywhere</li> <li>Stay informed with alerts</li> </ul> <em>Create an Account &gt;</em> Sign In To My Account User Id is required. Password is required Remember User ID Log In &gt. Forgot User ID or Password &gt. </li> My Account </ul> Search Search Menu Menu Sign In/up Exit Please enter a keyword(s) or phrase Not finding what you're looking for? Try our search page View All... Popular Searches Get an Auto Quote &gt. Auto Insurance Coverages &gt. My Account &gt. Claims &gt. Find the Right Coverage for Your Car &gt. Insurance 101 &gt. Careers &gt. Insurance Insurance <ol> <li> Vehicle Insurance Car Insurance Motorcycle Insurance RV &amp. Camper Insurance Boat Insurance ATV Insurance Snowmobile Insurance Classic Car </li> <li> Property &amp. Business Home Insurance Renters Insurance Condo Insurance Manufactured Home Farm &amp. Ranch Insurance Business Insurance Landlord Insurance </li> <li> Added Protection Life Insurance Umbrella Insurance Identity Theft Insurance Credit Monitoring Health Insurance Travel Insurance </li> </ol> Claims Claims <ol> <li> Claims File a Claim File an Auto Glass Claim Claims Process View a Current Claim </li> <li> Claims Support Contact Us Emergency Roadside Service Car Repair Assistance Glass Repair Programs Claims FAQs </li> </ol> About About <ol> <li> Get To Know Us Our Purpose Mission &amp. Vision Our Agents Our History Financial Strength Corporate Responsibility Newsroom </li> <li> Help Agent Finder Report Fraud Chat Online Contact Us FAQs </li> <li> Careers, Students &amp. Recent Grads Why American Family Insurance? Corporate Careers Students &amp. Recent Grads Agency Careers Community Involvement Getting Hired </li> </ol> Resources Resources <ol> <li> Insurance Library Insurance Products Tools &amp. Calculators Grow Your Business Landlord Toolbox Insurance 101 Articles Loss &amp. Risk Control FAQs </li> <li> Programs &amp. Discounts Discounts Smart Home KnowYourDrive Teen Safe Driver Car Repair Program Glass Repair Program </li> <li> Mobile Apps MyAmFam App </li> </ol> Community Community <ol> <li> Community Initiatives DreamBank DreamBank Events AmFam Golf Championship </li> <li> Partnerships Brand Ambassadors Dreams Foundation Sustainability Diversity &amp. Inclusion </li> <li> #DreamFearlessly Support for Your Dream Employee &amp. Agent Stories Free to Dream </li> </ol> Sign In To My Account User Id is required. Password is required Remember User ID Log In &gt. Forgot User ID or Password &gt. <strong>Make a Payment</strong> <p> <strong> </strong>Pay securely, even without signing in. </p> <p> <em>Pay Now &gt;</em> </p> <strong>The Benefits of My Account</strong> <ul> <li>Access policy details 24/7</li> <li>Choose from easy options to pay your bill</li> <li>View your Proof of Insurance card from anywhere</li> <li>Stay informed with alerts</li> </ul> <em>Create an Account &gt;</em> Call Us Chat Online Find an Agent Contact <ol> <li> Home </li> <li> Terms and Conditions of Use </li> </ol> Terms and Conditions of Use <p>This document provides the terms and conditions of use of amfam.com, My Account and the MyAmFam mobile app. Your use of these apps or website is expressly conditioned on your acceptance of these Terms and Conditions, including all policies and other terms that may be specific to an application or service. &nbsp;</p> <p>If you do not agree with any part of the Terms and Conditions, you must not use the apps and/or website (the “Site”). &nbsp;You can use the Site for online access to your personal policy information, our product information, educational content, our services and self-help tools (“Online Activities”).</p> <p>The companies of American Family Insurance Group (see Company Identification) reserve the right to modify the Terms and Conditions at any time. Continued use of the Site by you will constitute your acceptance of any revisions to the Terms and Conditions. Please check this page regularly.</p> <p>Read all our Terms and Conditions or click below to review a specific topic:</p> <ul> <li>Paperless Electronic Delivery</li> <li>Email Policy</li> <li>Copyrights and Trademarks</li> <li>Third-Party Websites</li> <li>Web Cookie Policy</li> <li>General Privacy Notice</li> <li>My Account and MyAmFam App</li> <li>Disclaimer of Warranty</li> <li>Limitation of Liability</li> <li>Jurisdiction / Enforceability</li> <li>Claims Texting Terms and Conditions Claims</li> </ul> Paperless Electronic Delivery <p>Paperless Electronic Delivery of certain communications and billings and available through American Family’s online service website (My Account) and mobile app (MyAmFam app). &nbsp;This preference can be made through these services and the specific terms of use are available here.</p> Email Policy <p>If you no longer wish to receive marketing or promotional emails from American Family, please click the Unsubscribe link included in these emails. &nbsp;If you unsubscribe from marketing or promotional emails, we will continue to send transactional email messages for service and support, such as for My Account.</p> <p>Email messages are not secure. &nbsp;Our security software does to encrypt email messages. Unencrypted email messages traveling through the Internet are potentially subject to viewing, alteration and copying by others.</p> <p>Back to top</p> Copyrights and Trademarks <p>All Contents ©2020 American Family Mutual Insurance Company, S.I. &nbsp;All Rights Reserved. The contents of all material available on this Internet site are copyrighted by American Family Mutual Insurance Company, S.I. unless otherwise indicated. All rights are reserved by American Family Mutual Insurance Company, S.I., and content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of American Family Mutual Insurance Company, S.I. Copyright infringement is a violation of federal law subject to criminal and civil penalties.</p> <p>Back to top</p> Third-Party Websites <p>The Site contains links to other Internet websites (third-party websites) that are not maintained by American Family. &nbsp;These links are provided solely for your convenience. American Family makes no warranties or representations about the content of, about any products or services offered by, or about the security or the intellectual property compliance of, such third-party websites. We recommend that, before using these websites, you take the time to read the privacy policies and user agreements of those websites. &nbsp;When viewing videos from the Sites that reside on YouTube, you are agreeing to abide by their terms of service (https://www.youtube.com/t/terms).</p> <p>Back to top</p> Web Cookie Policy <p>Web cookies are small computer files that a website places on an Internet user's computer to store basic information. Generally, cookies help website operators serve their users better and more quickly. There are two types of cookies: session and persistent. Session cookies exist only during an Internet user's online session. They do not collect information from a user's computer, and they typically store information only in the form of session identification. Session cookies are erased from a user's computer when the user closes the browser software. Persistent cookies remain on a user's computer after the browser has been closed and are stored on a user's hard drive until they expire or until the user deletes the cookie. Persistent cookies are used to collect identifying information about a user, such as Web surfing behavior or user preferences for a specific website.</p> How We Use Web Cookies <p>When you interact with the American Family Insurance website, we strive to make your experience easy and meaningful. Our Web server uses both session and persistent cookies to improve your interaction with the Website, and to help us improve user experience. We use cookies to measure behavior on this website for usability purposes and to save choices made on some pages. The cookies used on this website do not identify you personally. Unless you choose to identify yourself voluntarily, they merely recognize your browser. You may choose to identify yourself to us by requesting a quote, by requesting more information on a product or service, or by completing one of several contact forms. Otherwise, you remain anonymous. Users who disable their Web browsers' ability to accept cookies can still browse this website. However, we encourage you to accept cookies (which can be set through your browser settings) so that we may take further strides in making this website easier to use.</p> <p>Back to top</p> General Privacy Notice <p>The companies of American Family Insurance Group (see Company Identification) recognize the importance of our customers’ trust. &nbsp;Keeping personal information confidential is a top priority for all American Family Insurance employees, agents and staff. &nbsp;This privacy notice, which is required by state and federal law, explains our privacy practices.</p> <p>Back to top</p> My Account and MyAmFam App <p>American Family’s online service website (My Account) and mobile app (MyAmFam app) are restricted and require a user identification code (User ID) and a password for access. Unauthorized, unlawful or deliberately damaging use of or access to the online service website is strictly prohibited.</p> <p>In accessing the online service sites, you agree that:</p> <ul> <li>American Family is entitled to act on instructions received under your User ID and password.</li> <li>American Family is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of American Family.</li> <li>You will keep your password confidential and you will notify American Family immediately if you believe someone else has obtained your User ID and password or any unauthorized access to the online service site has occurred or may occur.</li> <li>American Family may block access to these services without prior notice if we believe your User ID and password are being used by someone other than you, if any unauthorized access to your personal information has occurred or may occur, or for other reasons including the protection of the individual’s personally identifiable information.</li> </ul> <p>Back to top</p> Disclaimer of Warranty <p>THE CONTENT AND MATERIALS IN THE AMERICAN FAMILY SITE ARE PROVIDED “AS IS” AND AMERICAN FAMILY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. &nbsp;AMERICAN FAMILY DOES NOT WARRANT OR REPRESENT THAT THE FUNCTIONS OR OPERATION OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, ITS SERVERS OR ANY EMAIL SENT FROM AMERICAN FAMILY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.</p> <p>Back to top</p> Limitation of Liability <p>AMERICAN FAMILY SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, WHICH ARISES OUT OF (1) THE USE OF, OR INABILITY TO USE, THIS WEBSITE OR CONTENT FOUND IN THE SITE, AND (2) UNLESS RESULTING FROM THE GROSS NEGLIGENCE OR INTENTIONAL ACTIONS OF AMERICAN FAMILY, OR THE UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA BUT ONLY TO THE EXTENT OF THE COST TO CORRECT THE SECURITY DEFECT OR TO RESTORE THE AFFECTED INFORMATION. AMERICAN FAMILY SHALL NOT IN ANY CASE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES OF ANY KIND, EVEN IF AMERICAN FAMILY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OR ALL OF THE FOREGOING EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.</p> <p>Back to top</p> Jurisdiction / Enforceability <p>Use of the American Family Site shall be governed by, and its language must be construed in accordance with the laws of, the State of Wisconsin without giving effect to any principles of conflicts of laws. Any dispute concerning the Site or the stated policies shall be subject to the exclusive venue of a court of competent jurisdiction in Dane County, Wisconsin.</p> <p>Should any provision of these Terms and Conditions be held to be invalid, unlawful or for any reason unenforceable, then the affected provision shall be severable from the remaining provisions. A severed provision shall not affect the validity or enforceability of the remaining provisions.</p> <p>Back to top</p> <ul> <li> <ul> <li> Insurance </li> <li> Car </li> <li> Home </li> <li> Life </li> <li> Farm </li> <li> View All </li> </ul> </li> <li> <ul> <li> Claims </li> <li> File a Claim </li> <li> Emergency Roadside </li> <li> View Current Claim </li> <li> Claims FAQs </li> </ul> </li> <li> <ul> <li> About Us </li> <li> Our Purpose </li> <li> Corporate Responsibility </li> <li> Careers, Students &amp. Recent Grads </li> <li> Newsroom </li> </ul> </li> <li> <ul> <li> Resources </li> <li> Tools &amp. Calculators </li> <li> Discounts </li> <li> FAQs </li> <li> MyAmFam App </li> <li> Helpful Articles </li> </ul> </li> <li> <ul> <li> Community </li> <li> DreamBank </li> <li> Dreams Foundation </li> <li> Sustainability </li> <li> Dream Movement </li> </ul> </li> <li> <ul> <li> Contact </li> <li> Contact Us </li> <li> Find an Agent </li> </ul> </li> </ul> Provide<br> Feedback Your Info<br> Is Safe &nbsp. 6000 American Parkway<br> Madison, WI 53783 1-800-692-6326 Contact Us Chat Online &nbsp. MyAmFam App <ul> <li> Company Identification </li> <li> Privacy &amp. Security </li> <li> Legal Notice </li> <li> Terms &amp. Conditions </li> <li> B2B Lender Portal </li> <li> Sitemap </li> <li> ©2021 American Family Mutual Insurance Company, S.I. All rights reserved. </li> </ul> <ul> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> </ul> 18901891189218931894189518961897189818991900190119021903190419051906190719081909191019111912191319141915191619171918191919201921192219231924192519261927192819291930193119321933193419351936193719381939194019411942194319441945194619471948194919501951195219531954195519561957195819591960196119621963196419651966196719681969197019711972197319741975197619771978197919801981198219831984198519861987198819891990199119921993199419951996199719981999200020012002200320042005200620072008200920102011201220132014201520162017201820192020202120222023202420252026202720282029203020312032203320342035203620372038203920402041Today FEEDBACK Will open a new window





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