The devices and browsers you use across our Sites and third-party websites, apps, and other online services (“Third-Party Sites”).
Usage data associated with those devices and browsers and your engagement with our Services, including data elements like IP address, plug-ins, language preference, time spent on Sites and Third-Party Sites, pages visited, links clicked, payment methods used, and the pages that led you to our Sites and Third-Party Sites. We also collect activity indicators, such as mouse activity indicators, to help us detect fraud.
We also collect information you choose to share with us through various channels, such as support tickets, emails, or social media. If you respond to emails or surveys from Stripe, we collect your email address, name, and any other data you opt to include in your email or responses. If you engage with us over the phone, we collect your phone number and any other information you might provide during the call. Calls with Stripe or Stripe representatives may be recorded and transcribed.
Additionally, we collect your engagement data, like your registration for, attendance at, or viewing of Stripe events and any other interactions with Stripe personnel.
Analyzing, Improving, and Developing our Services. We collect and process Personal Data throughout our various Services, whether you are an End User, End Customer, Representative, or Visitor, to improve our Services, develop new Services, and support our efforts to make our Services more efficient, relevant, and useful to you.
We may use Personal Data to generate aggregate and statistical information to understand and explain how our Services are used. Examples of how we use Personal Data to analyze, improve, and develop our products and services include:
Using analytics on our Sites, including as described in our Cookie Policy, to help us understand your use of our Sites and Services and diagnose technical issues.
Training artificial intelligence models to power our Services and protect against fraud and other harm. Learn More.
Analyzing and drawing inferences from Transaction Data to reduce costs, fraud, and disputes and increase authentication and authorization rates for Stripe and our Business Users.
Analyzing call recordings and call and chat transcripts for quality assurance, training, and operational purposes.