Sirius XM Radio Inc

Return Policy




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Enjoy features like split-screen mode and create your own channel with TuneMix™.</p> </li> <li> <p> Onyx Plus </p> <p>A powerhouse radio with full color display and exciting features to create the ultimate listening experience in or out of your vehicle.</p> </li> <li> <p> Onyx EZR </p> <p>Our most popular radio with a vehicle kit. Enjoy features like split-screen mode and create your own channel with TuneMix™.</p> </li> <li> <p> Onyx Plus </p> <p>A powerhouse radio with full color display and exciting features to create the ultimate listening experience in or out of your vehicle.</p> </li> <li> <p> Onyx EZR </p> <p>Our most popular radio with a vehicle kit. Enjoy features like split-screen mode and create your own channel with TuneMix™.</p> </li> <li> <p> Onyx Plus </p> <p>A powerhouse radio with full color display and exciting features to create the ultimate listening experience in or out of your vehicle.</p> </li> </ul>PrevNext <ul> <li> Great Offers </li> <li> Vehicle </li> <li> Home or Office </li> <li> Aviation </li> <li> Music for Business </li> <li> Radio Packages </li> <li> All Radios </li> </ul> </li> <li> Accessories &amp. Parts Shop By Radio <ul> <li> Onyx EZ </li> <li> Onyx Plus </li> <li> Stratus 7 </li> <li> Starmate 8 </li> <li> See All Radios </li> </ul> Shop by Accessory <ul> <li> Vehicle Accessories </li> <li> Home or Office Accessories </li> <li> Outlet Accessories </li> <li> Prepaid Cards </li> <li> Shop All Accessories </li> </ul> Shop by Parts <ul> <li> Antennas </li> <li> Batteries </li> <li> Cables </li> <li> Mounts </li> <li> Power Adapters </li> <li> Remote Controls </li> <li> Vehicle and Home Docks </li> <li> Shop All Parts </li> </ul> </li> <li> Gear Shop By Category <ul> <li> SXM Gear </li> <li> Channel Baseball Hats </li> </ul> </li> </ul> </li> <li> Radio Support <i> <i> </i> </i> <ul> <li> Installation Help </li> <li> Product Support </li> <li> Troubleshooting </li> <li> Replacement Parts </li> <li> Accessories </li> <li> User Guides </li> </ul> </li> <li> Need Help? <i> <i> </i> </i> How Can We Help? <ul> <li> Call Us: 1.866.518.3922 </li> <li> My Orders </li> </ul> </li> </ul> <ul> <li> Need Help? 1.866.518.3922 </li> </ul> <ul> <li> My Orders </li> <li>|</li> <li> My Cart <i> </i> 0 Your shopping cart is empty. </li> </ul> <p> <b>Free Ground Shipping</b> on orders $49.99 and up. </p> <p> <b>Free Ground Shipping</b> on orders $49.99 and up. </p> New to SiriusXM? I'm already a subscriber. <p>Extend your satellite radio listening by adding another radio to your vehicle, home and beyond. Plus, discover exclusive subscriber-only discounts.</p> I'm a subscriber I don't have an account. <p>Welcome to the world of satellite radio. Come on in and see all the new and exciting ways you can take incredible entertainment wherever you go.</p> I'm new to SiriusXM This radio offer is for current subscribers only <p>You must "Sign in" to qualify for the radio with subscription offer you selected. If you need assistance, please call Listener Care at 856-635-2349</p> <p>If you are a new subscriber, you may still purchase the radio with updated pricing. Click "Checkout" to review and place your order.</p> Sign In Checkout Your pricing has been updated <p>Your pricing was updated as you do not have any active subscriptions associated to your account, please call customer service if you have any questions: 1-866-518-3922</p> Action Required <p>To purchase this radio with subscription, you must create a new SiriusXM Music for Business account.</p> <p>Clicking ‘Continue’ will empty your cart. You can then create your new business account to complete your order.</p> No, Thanks Continue Your pricing has been updated <p>You currently have a SiriusXM Music for Business radio with subscription in your cart, which must be purchased separately from SiriusXM Radio consumer products or services.</p> <p>Click ‘Continue’ to complete your order of the Music for Business Internet Radio with subscription only, and create your new business account.</p> No, Thanks Continue Your pricing has been updated <p>You currently have items in your cart and this item can only be purchased on its own.</p> <p>Click ‘Continue’ to empty your cart and add this item.</p> No, Thanks Continue Subscription Activation <strong>Activation Fee:</strong> For each Receiver on your account, we may charge you a fee to activate, reactivate, upgrade or modify your Service. The fee is payable with your first subscription fee payment. For audio Service, the activation fee is currently $15.00. For weather data Service, the activation fees can be found in our Customer Agreement. Subscription Royalty <strong>U.S. Music Royalty Fee:</strong> Subscription Packages which include music channels may be charged a U.S. Music Royalty Fee. For further details on how this fee is calculated see FAQs. Subscription Tax <strong>Taxes:</strong> You are responsible for all taxes or other government fees and charges, if any, which are assessed based on the Service address on your account. All amounts charged to your account, including fees and shipping charges for Receivers purchased directly from the Site, may be subject to tax, which will vary according to your billing or shipping address and applicable law. Return Policy <p>If you need to make a change to your subscription, click here. </p> <p>If you are not completely satisfied with your recent radio or accessory purchase, you may return it within 30 days of receipt for a refund, provided you follow the steps below as indicated on your Packing Slip: </p> <ol> <li> <strong>You must call us at 1-800-422-7142 to request a Return Authorization ("RMA").</strong> All returns and exchanges must be accompanied by an RMA number in order to be processed properly. If your shipment arrives without an RMA number, you will not receive a refund. You must include your RMA number on the shipping label of your return. We must receive your return package within 30 days from the date you received your purchase.</li> <li> <strong>You are responsible for return shipping costs.</strong> For your convenience, there may be a UPS Prepaid Return Label contained in your shipment. If you choose to use this UPS Prepaid Return Label, you will be charged the flat fee shown on your Returns slip, which will be deducted from your refund. Simply affix that label to the outer carton, fill in your RMA number and give the package to your UPS carrier or drop it off at any store that accepts UPS parcels or at any UPS collection box. <strong>You may also ship using your preferred carrier.</strong> You may return your purchase using a carrier other than UPS. We recommend that you use a trackable method of shipment. If your shipment is lost for any reason and you do not have proof of delivery, you will not receive a refund. You must include your RMA number on the shipping label of your return.</li> <li> <strong>Pack your return carefully.</strong> The package you return to us must include all items from your original purchase, including the radio receiver and all accessories, manuals, and warranty cards. The cost of any missing or damaged items will be deducted from your refund. All returns must be in new or like-new condition to be eligible for a refund. If you are using the original shipping carton for your return, remove all old shipping labels or markings in advance.</li> <li> <strong>If you purchased a subscription with your radio, or if you activated your radio, you must also cancel your subscription plan. Returning your radio does not cancel your subscription.</strong> Some subscription plans are non-refundable or may carry early termination fees. Please check the terms and conditions of your offer carefully before calling for a return. If you received a promotional discount on your radio or accessory because of your subscription purchase, we must receive your return within 30 days of the date you received your purchase or the promotional discount will be deducted from your refund, which may result in a charge to you.</li> <li> <strong>Processing.</strong> Please allow up to 8 weeks for your credit to be processed. You should see your net refund as a credit to your billing statement within one to two billing cycles.</li> </ol> <p>When you have everything ready to go, please send your package to: <br> <br> SiriusXM Satellite Radio<br> c/o Dotcom Distribution<br> 300 Nixon Lane <br> Edison, NJ 08837 </p> <p> <strong> <u>Charges and fees&nbsp;</u> </strong> </p> <p>You are responsible for all shipping and equipment charges.</p> <p>Additional charges may apply for cancellation of your service (see SiriusXM Terms &amp. Conditions). Please note that we can only process returns or exchanges for product purchased directly from us on shop.siriusxm.com.</p> <p>For additional questions, please refer to our Return Policy FAQ. </p> Get SiriusXM All Packages<br> Try SiriusXM for Free<br> Shop<br> Military Discount<br> Student Plan<br> Manage My Account Login<br> Register<br> Make A Payment<br> Transfer Subscription<br> Refresh Radio<br> SiriusXM Corporate About SiriusXM<br> Investor Relations<br> Newsroom<br> Become an Affiliate<br> Advertise With Us<br> Blog<br> Careers<br> More SiriusXM Business<br> Canada<br> Infotainment<br> Boats<br> Planes<br> Fleets<br> Contact Us Contact Us<br> Help &amp. Support<br> <ul> <li> Apple Store </li> </ul> <ul> <li> DOWNLOAD OUR MOBILE APP </li> </ul> Website Terms | Customer Agreement | Privacy Policy | Do Not Sell My Info | Your Ad Choices | Return Policy | FCC Public File | FCC Info © 2021 Sirius XM Radio Inc.





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