<p>
<strong>GENERAL </strong>
</p>
<p> Q: What is the cost of your service?<br> A: $0.59 per 1000 captchas </p>
<p>Q: How to use your service?<br> A: There are 2 ways to use our service.</p>
<ol>
<li>Use a software that already has our API integrated.</li>
<li>Create your own script using one of our API's.
See our API page for reference.</li>
</ol>
<p>Q: I purchased a software to use your service, but your service is not integrated in there, what should I do now?<br> A: You can still use our service using the De-Captcher, Antigate or DeathbyCaptcha API.</p>
<p>Q: Are you guys available 24/7?<br> A: The service is running 24/7.
Billing and Technical support is available Monday to Friday from 9am to 5pm EST.</p>
<p>Q: What type of CAPTCHAs do you support?<br> A: We support most types of CAPTCHAs available in the market.
We do not support CAPTCHAs with other languages outside English and/or numbers.</p>
<p>Q: Do you support Animated CAPTCHAs?<br> A: No.</p>
<p>Q: The Software I am using is showing CAPTCHAs solved as incorrect.
What should I do now?<br> A: You may double check that you are sending readable, proper CAPTCHA images with ASCII characters.</p>
<p>You are entitled to report legit incorrect results as such.
that´s fine and we will not bill you for it.<br> However, if we detect your software is marking correctly solved images as incorrect, we may have to suspend your account until we can clarify the situation. </p>
<p>If you think the error is from our end, please let us know and we will address your concern shortly.</p>
<p>Q: I only have a basic knowledge of programming.
I don't know how to create bot script using your API to use your service?<br> A: There are 2 ways:</p>
<ol>
<li>Hire a programmer from any freelancer website(s) and get him to code a bot for you using any of our APIs.
This programmer may charge you between 50 to 300, based on your requirements.</li>
<li>You can try any automation software like Ubot or ZennoPoster.
These software are designed to give you the tools to create a bot with little to none programming skills.</li>
</ol>
<p>Q: Do I have to pay for incorrect CAPTCHAs?<br> A: No!</p>
<ul>
<li>Please make sure you enable the reporting function in the API to report incorrect CAPTCHAs.</li>
<li>If you are using a software, it should have the "Report as Incorrect" option to report incorrect CAPTCHAs.</li>
</ul>
<p>Q.
My account has been suspended.
What should I do now?<br> A: Contact us.
We will help you to fix the problem.</p>
<p>Q: I am trying to submit my work but your system is returning an error code.
What should I do now?<br> A: Here is some troubleshooting tips you can try:</p>
<ul>
<li>Make sure you have enough credits to run your project.</li>
<li>Check the error codes list under the SYSTEM section.</li>
</ul>
<p> </p>
<p>
<strong>SYSTEM</strong>
</p>
<p>Q: The software that I am using does not support your API.
What should I do now?<br> A: You can use our service using the De-Captcher, Antigate, or Deathbycaptcha API.</p>
<p>Q: The software that I am using requires a license key.
Where can I find this information?<br> A: Our system does not use a license key system.
If your software is asking for one, you can leave the field empty or as it is.</p>
<p>Q: What port number should I use?<br> A: The port number depends on the API or software that you use.</p>
<p>HTTP: 80<br> Socket: 8123 - 8130<br> Socket: 8223 (De-Captcher API)</p>
<p>Q: ERROR CODES and Description:<br> A:</p>
<ul>
<li>403 Forbidden: If your login/password combination doesn't match, or your balance is depleted and a CAPTCHA is being uploaded.</li>
<li>HTTP 400 / 413: Invalid requests.</li>
<li>Error 5xx: For internal errors, a text with error details is displayed.</li>
</ul>
<p> </p>
<p>
<strong>PAYMENTS</strong>
</p>
<p>Q: What payment methods do you accept?<br> A: For Avangate.com CAPTCHA packages, We accept all major credit cards, PayPal, WebMoney, Alipay, Wire Transfers, etc.</p>
<p>Q: Who is Avangate?<br> A: For your convenience, we teamed up with Avangate to provide a secure and reliable platform for selling our software products online.
The whole ordering process is supported by Avangate, who handles all transactions details.
Your personal information is 100% safe, as Avangate complies with the latest online security standards.</p>
<p>Q: My funds were taken from my Bank/Credit Card/PayPal account but I don't see the credits in my www.cheapcaptcha.com account?<br> A: All orders are processed and completed with 60 minutes or less, if you are still missing credits after 1 hour.
You may contact us or Avangate.com for more details during business hours.</p>
<p>Q: Why my payment was flagged for verification?<br> A: There are many factors that can affect your order delivery on time.</p>
<ul>
<li>The information you used to pay for the service doesn't match with your banking/credit card or PayPal account information.</li>
<li>It is possible that you have used a proxy/VPN which is from a different country than the banking info you provided.</li>
</ul>
<p>Q: Avangate.com sent me an email requesting more information to verify my identity and payment information.
I am not comfortable providing my personal information, like government issued IDs.<br> A: To avoid fraudulent charges made through your Credit Card/Bank or PayPal account, our payment processor is requesting these documents.
The best way to deal with this situation is create a photocopy of your document, cross the document and write.<br> "for AVANGATE ORDER VERIFICATION - DATED ##-##-#### - Order Reference #: #########".
This way you can make sure that your document is only used for your order verification.</p>
<p>Q: I am not convinced with the procedure and I don't want to submit any document.
When will I get back my funds?<br> A: Any unverified orders are returned to their owners within 10-15 business days.
This is an automated process completed by Avangate.</p>