Refund Policy <p>For any technical issues please visit Support Center and contact support before claiming a refund under this policy.
Our helpful and speedy staff is always happy to help with any problem.
If you have a technical issue and it has not been resolved (after liaising with support and following all recommendations), you could be entitled to a full refund providing the following conditions are met.</p> New Subscription <p>All new subscriptions are covered by our money back guarantee.</p>
<p>You are entitled to a full refund on a new subscription if all of the following apply:</p>
<p>- You claim your refund within 7 days of your subscription date</p>
<p>- You sent an email to sales(at)zoogvpn(dot)com stating your username and the reason for your intended cancellation</p>
<p>- Your account has not already been suspended by us for the breach of our terms of service</p>
<p>- You have used less than 2GB of bandwidth of data through the VPN</p>
<p>- You have given our support a chance to resolve any technical issues you were facing</p>
<p>- You have not previously claimed a refund from us under this policy</p>
<p>- Your subscription was purchased directly from zoogvpn.com website and not from 3rd parties</p>
<p>If you have exceeded the 2GB bandwidth limit but your original subscription is less than 7 days old we may issue a partial refund at our sole discretion.</p>
<p>If only some of the desired services are not availalbe for some reason whatsoever and your original subscription is less than 7 days we may issue a partial refund at our sole discretion.</p> Renewal Subscription (non-recurring) <p>You are entitled to a full refund on a subscription renewal if all of the following apply:</p>
<p>- You claim your refund within 3 days of your renewal date</p>
<p>- You sent an email to sales(at)zoogvpn(dot)com stating your username and the reason for your intended cancellation</p>
<p>- Your account has not already been suspended by us for the breach of our terms of service</p>
<p>- You have not used the service since your renewal date.</p>
<p>- You are not on recurring billing, since cancelled accounts will not be refunded for the unused part of the ongoing service period.</p>
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<p>For recurring subscriptions it is your responsibility to ensure that upon claiming refund you have cancelled recurring payments from the source (e.g.
bank or Paypal), simply deleting your ZoogVPN account does not automatically cancel recurring payments.</p>
<p>We endeavour to process refunds within 3 business days of an approved valid refund request, but payments may take up to 30 days to appear on your account depending on your bank, card or payment provider.
All refunds are subject to 5% admin fee.</p>
<p>Only Credit/Debit card and Paypal payments can be refunded.</p>
<p>This refund policy is subject to our full Terms of Service.</p> Questions? <p>If you wish to cancel your account with recurring billing or if you have questions about your account, pelase email billing at billing(at)zoogvpn(dot)com or by visiting Support Center.</p>