Privacy Policy

Privacy Policy<ul> <li>Privacy Policy</li> <li>Terms of Service</li> <li>StrongVPN DMCA / Copyright Policy</li> <li>Export Policy</li> <li>Service of Subpoenas and Other Legal Process</li> </ul> <p>Last updated: October 22, 2020</p> <p> <strong>Your privacy is important to us.</strong> We want you to understand what we collect, what we don’t collect, and what we do with the information you provide us. As a privacy-focused company, StrongVPN will be as transparent as possible with our customers.</p>Summary<ul> <li>We are a zero-logging VPN service, meaning we do not track or store your data while connected to our VPN service.</li> <li>The only personal information we collect from you is used for your account setup, such as an email address and payment information.</li> <li>We do not sell your personal information to third parties.</li> <li>We use cookies on our Site to provide basic functionality and understand Site activity in aggregate. You can disable cookies on our Site at any time.</li> </ul>Privacy Policy Outline<ul> <li>What do we collect?<ul> <li>Services</li> <li>Site</li> <li>Cookies<ul> <li>What are cookies?</li> <li>How do I disable cookies?</li> </ul> </li> <li>Third Parties</li> </ul> </li> <li>How do we use your information?</li> <li>How To Modify Your Personal Information</li> <li>Emails<ul> <li>Transactional Emails</li> </ul> </li> <li>Children’s Policy</li> <li>Security Measures We Have In Place</li> <li>GDPR Rights</li> <li>Dedicated IP Addresses</li> <li>Privacy Settings and Requests</li> <li>How To Contact Us, DPO and EU Representative</li> <li>Changes to this Policy</li> <li>California Consumer Privacy Act Addendum</li> </ul> <p> </p>What do we collect?<p>Our Privacy Policy (the “Policy”) applies to the information Strong Technology LLC (“StrongVPN” or “we”) we collect about visitors to (the “Site”), and subscribers to the StrongVPN and related services (the “Services”), which are owned and operated by StrongVPN. For the purposes of this policy StrongVPN is the “controller’ and our, contact details are below Let’s break down each aspect of our business to give you a better understanding of what we collect from you:</p> <p> </p>Services<p>StrongVPN does not collect or log any traffic of its Services, making us a <strong>zero-logging VPN</strong>.</p> <p>To subscribe to our Services, we’ll need some basic information from you. When you create an account, we require the following limited information from users in order to process payments:</p> <ul> <li>An email address</li> <li>A payment method</li> </ul> <p>Users who sign up for our Service using credit card will also be asked to provide:</p> <ul> <li>A full name</li> <li>A credit card</li> <li>A billing address</li> </ul> <p>Once you’ve created an account, you can access and modify your billing and subscription information at any time via your control panel.</p> <p> </p>Site<p>You do not have to give us any personally identifiable information to browse our Site. We collect basic information from visitors to our Site, such as the number of site visitors and page views. We detail this more in the “Cookies and Tracking” section below. We do not track your activities outside of our Site, nor do we track your browsing activities when you’re logged into our VPN service.</p> <p>StrongVPN does not share your private information with any third parties aside from the disclosures already made in this privacy policy.</p> <p> </p>Cookies<p>To get a better understanding of how users access and use our Site, we may use or engage others to use cookies, and similar technologies. <strong>You can browse our Site without telling us who you are or submitting any personal information.</strong> We simply use this information to understand Site activity and to monitor and improve Site performance.</p> <p> </p>What are cookies?<p>StrongVPN uses cookies to:</p> <ul> <li>Authenticate your account when you log into the Site;</li> <li>Aggregate statistical information about user activity;</li> <li>Help prevent fraud;</li> </ul> <p>Cookies may be stored on your device to improve user experience across visits to our Site, and for analytics including page views and site visits. Keep in mind that this type of data does not distinguish an individual – in other words, it won’t be tied to your identity. The cookies used for our Site are not used or tied to the VPN service itself, so your activity within our Services is completely private.</p> <p> </p>How do I disable cookies?<p>Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The “Help” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers’ ability to accept cookies will be able to browse the Site, but certain Site features will not function.</p>SourceListingAboutOpt OutGoogle Analyticsssl-googleanalytics.comLearn<br>www.facebook.comLearn<br>analytics.shareaholic.comLearn<br><br>t.coLearn MoreDisableDoubleClick by Googlestats.g.doubleclick.netLearn MoreDisableDataDogdatadoghq.comLearn MoreDisable<p> </p>Third Parties<p>We engage third parties to view and analyze Site data that’s not personally identifiable to you. These third parties use cookies on our Site to collect, analyze, and generate reports on Site usage for us. <strong>We do not provide these third parties with any personal information about you.</strong> </p>ProviderServiceAboutReliableHostingWebsite hostingLearn MoreZenDeskSupport ticket system Live chatLearn MoreSendGridEmailLearn MoreWPEngineBlog hostingLearn MoreMaxMindSecurity and fraud detection servicesLearn MoreUpSellitCart abandonmentLearn MoreGooglereCAPTCHA bot protectionLearn MoreApp CenterApp crash informationLearn More<p> </p>How do we use your information?<p>The information we collect through our Site is used for the following reasons:</p> <ul> <li>To create new accounts</li> <li>Collect payment for our Services</li> <li>Communicate with current subscribers</li> <li>Offer troubleshooting or customer support</li> </ul> <p>We may disclose your personal data to other members of our corporate group involved in the administration of our Services and to third party Processors (such as payment processors). We closely review any requests we receive for customer information by a third party.&nbsp;We do not provide information that we do have unless we are legally required to.</p> <p> </p>How To Modify Your Personal Information<p>If you’d like to review or amend your account information, or for technical support, service information, and changes in usage, please contact: We respond to all requests in a timely manner, and we’re always happy to assist you. You may also view and amend much of your account information, or update or renew your subscription, by logging in to your account and updating your account information.</p> <p> </p>Emails<p>We may send you marketing and promotional emails about products, services, and other information we think may interest you.</p> <p>If you receive a marketing or promotional email from us, you may click the ‘Unsubscribe’ link contained in the bottom of every email to “opt out” from future promotional emails. However, we may continue to send you emails about your account and for other purposes related to customer service. You may also unsubscribe from such emails at any time by emailing us at and telling us you would like to “unsubscribe from marketing emails.”</p> <p>We also send product awareness emails to new customers. These emails include application tips and other information intended to educate StrongVPN account subscribers about the uses and fundamentals of a VPN.</p> <p> </p>Transactional EmailsAccount<p>To keep you updated on any changes or alerts related to your account, we will occasionally send you account information emails. This includes:</p> <ul> <li>Account setup confirmation</li> <li>Registration</li> <li>Password reset</li> </ul>Billing<p>Billing emails allow us to relay important information to you about your transactions. This includes:</p> <ul> <li>Credit card expiration alerts</li> <li>Payment method questions</li> <li>Purchase confirmations</li> </ul> <p>Transactional emails are system-generated and simply serve the purpose of alerting our customers when necessary. Please be aware that if you have opted out of our marketing emails, you will still receive transactional emails from time to time.</p> <p> </p>Children’s Privacy<p>Our Site and Services are not intended for anyone under the age of 18. If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us at so that we can delete the child’s information.</p> <p> </p>Security Measures We Have In Place<p> <strong>The security of our customers is our priority.</strong> We use security measures that are consistent with industry standards to protect your personal information from loss, theft, misuse or unauthorized access or disclosure or destruction. All of our employees are kept up-to-date on our security and privacy practices. In addition, access to user or subscriber personal information is restricted to those who need to know such information to perform their job functions.</p> <p>We use encryption, access controls, passwords, and/or physical security measures to protect the basic information we collect against unauthorized access and disclosure.</p> <p> </p>GDPR Rights<p>Under applicable law, including the GDPR, you may have a number of rights, including:</p> <ul> <li>the right not to provide your Personal Data to us. the right of access to your Personal Data;</li> <li>the right to request rectification of inaccuracies;</li> <li>the right to request the erasure, or restriction of Processing, of your Personal Data;</li> <li>the right to object to the Processing of your Personal Data. the right to have your Personal Data transferred to another Controller;</li> <li>the right to withdraw consent. and</li> <li>the right to</li> </ul> <p>To submit a Data Subject Access Request, a Data Subject Erasure Request, or to exercise other rights under the GDPR, please use the following form:</p>You can also contact us using the contact details below. Please note that:<ul> <li>we may require proof of your identity before we can give effect to these rights. and</li> <li>where your request requires the establishment of additional facts (e.g., a determination of whether any Processing is non-compliant with applicable law) we will investigate your request reasonably promptly, before deciding what action to take.</li> </ul>Lawful basis for processing your personal information<p>In processing your personal data in connection with the purposes set out in this Policy, we may rely on one or more of the following legal bases, depending on the circumstances:</p> <ul> <li> <strong>Consent:</strong> We may process your personal data where we have obtained your prior, express consent to the processing, you can withdraw this consent by contacting us at – this legal basis is only used in relation to processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way</li> <li> <strong>Contractual necessity:</strong> we process your personal data where the processing is necessary in connection with your subscription for our services (eg billing information);</li> <li> <strong>Compliance with applicable law:</strong> we may process your personal data where the processing is required by applicable law;</li> <li> <strong>Legitimate interests:</strong> We may process your personal data where we have a legitimate interest in carrying out the processing for the purpose of managing, operating or promoting our business, and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms.</li> </ul>International Transfers<p>To provide you with the Services you have subscribed for, it is necessary for us to store, process and transmit your personal data in the United States and other locations around the world. These countries may have data protection laws that are different to the laws of your country.</p> <p>When we process the data within our group, regardless of where we are, we have implemented appropriate safeguards to ensure your personal data will remain protected in accordance with European Union data protection laws. These safeguards include the Standard Contractual Clauses for transfers to our non-EEA entities.</p> <p>Where we use third parties which process your personal data internationally, we have implemented similar appropriate safeguards to ensure your personal data will remain protected in accordance with this privacy policy.</p>Data Retention<p>We will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes set out in this policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights.</p> <p> </p>Dedicated IP Addresses<p>We want our customers to be aware that while we offered packages with dedicated IP addresses in the past, these packages were not designed for anonymity, and should not be used for that purpose. Dedicated IP addresses are built for security and region-switching, and are assigned to one customer for their exclusive use. For additional privacy and anonymity, we recommend switching to our current VPN packages that use our shared IP network. These plans give you access to more regions and provide another layer of privacy. If you’re a current customer on a legacy plan with a dedicated IP, you can upgrade your account at no charge. Please contact support to change your account.</p> <p> </p>Privacy Settings and Requests<p>StrongVPN provides information about our data privacy policies, including how we use cookies, in the Privacy section of this website. We also provide tools on this website that allow users to control privacy preferences for certain aspects of using this site or interacting with StrongVPN, such as for cookies and marketing. If you have any data privacy or personal data questions or requests, please contact</p> <p> </p>How to Contact Us, DPO and EU Representative<p>For questions about this Site or StrongVPN Services, or for more information about how we or our business operators treat your personal information, please contact us at:</p> <p>If you wish to be taken off our contact list for direct marketing, or if you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of Personal Data carried out by us, or on our behalf, please contact:<br></p> <ul> <li>(800) 532-1709</li> <li>j2 Cloud Services, LLC<br>700 S Flower Street, 15th Floor<br>Los Angeles, CA 90017<br>U.S.A</li> <li>Strong Technology LLC<br>1524 5th Ave #300<br>Seattle, WA 98101<br>USA</li> </ul> <p>The Company, or Company affiliate, has appointed a Data Protection Officer who may also be contacted at the address above or at</p> <p>The Company has also appointed J2 Global Ireland Limited as its representative in the European Union pursuant to Article 27 of the GDPR. Our Representative’s address is:</p> <p>J2 Global Ireland Limited<br>Unit 3.1, Woodford Business Park<br>Santry, Dublin</p> <p> </p>Changes to This Policy<p>From time to time, we may change and/or update this Privacy Policy. We recommend you regularly review this page for updates.</p> <p> </p>California Consumer Privacy Act Addendum<p>In accordance with the California Consumer Privacy Act, if you are a consumer residing in California the following addition terms apply to you.</p> <p> <strong>(1) Right to Know About Information Collected, Disclosed or Sold</strong> </p> <p>You have the right to request that we disclose what personal information we collect, use, disclose, and sell. To submit a verifiable request, please email or visit</p> <p>If you have an account with us, we will verify the request by confirming the email address used to make the request is the same as the email address on file for the account. If you do not have an account with us, we will verify the request by sending an email to the email address used to make the request.</p> <p>The categories of California consumers’ personal information we may collect are listed above in the section titled “What do we collect?” We collect this data from our customers and website visitors.</p> <p>We confirm we have not sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. We confirm we do not sell personal information of minors under 16 years of age without authorization. We may disclose the categories of Personal Information listed in the section “What do we collect?” to our vendors and service providers for a business purpose, as explained further in the section above titled “Third Parties.”</p> <p> <strong>(2) Right to Request Deletion of Personal Information</strong> </p> <p>You have the right to request deletion of Personal Information collected or maintained by us. To do so, please submit a request by emailing, by calling +1-800-755-8001, or by visiting</p> <p>If you are a current or former customer submitting a request by web form or email, please provide sufficient information to identify your account, including your email address on file with us. You may be asked to verify your identity by responding to us with the email address on file for the account.</p> <p>If you are not a current or former customer, we may ask for proof of identity sufficient to show you are the same consumer about whom we have collected personal information that you are requesting to be deleted.</p> <p> <strong>(3) Right to Opt-Out of the Sale of Personal Information</strong> </p> <p>You have the right to opt-out of the sale of your personal information by a business. Pursuant to California law, because we do not and will not sell your personal information, we do not offer such an opt-out at this time.</p> <p> <strong>(4) Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights</strong> </p> <p>You have the right not to receive discriminatory treatment by the business for the exercise of the privacy rights conferred by the California Consumer Privacy Act.</p> <p> <strong>(5) Authorized Agent</strong> </p> <p>If you would like to make a request under the California Consumer Privacy Act on behalf of a California consumer who is a current or former customer, please provide an email from the email address we have on file for the customer authorizing the request.</p> <p>You may also make a request under the California Consumer Privacy Act on behalf of a California consumer if you provide (1) a signed, written permission from the consumer to act on your behalf, and the consumer verifies their own identity directly with us. or (2) proof that the consumer has provided you with power of attorney pursuant to Probate Code sections 4000 to 4465.</p> <p>We may deny a request from an agent that does not submit proof that they have been authorized by the consumer to act on their behalf.</p> <p> <strong>(6) Contact for More Information</strong> </p> <p>If you have any questions or concerns about our privacy policies and practices, you may contact us via, +1-800-755-8001, or</p> <p> <strong>(7) Date Privacy Policy Last Updated</strong> </p> <p>Our Privacy Policy was lasted updated as of the date indicated at the beginning of the policy.</p>

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