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Termination of ServiceI/O ThrottlingTerms of Service<br>
<em>Last updated 3 Mar 2024</em>Service Quality<p>Kyun consists of a very small team and we do everything in our power to provide the best services we possibly can.
Most of our software is written from scratch and because of that it is prone to bugs.</p>
<p>We do not guarantee uptime, availability or performance.
<strong>Our services are not intended for critical operations.</strong>
</p>Refunds<p>XMR deposit refunds are not guaranteed and are only offered on a per-case basis.</p>
<p>Once you delete/downgrade an active service, you will automatically receive a refund to your Kyun balance, based on the time left until the next renewal.</p>
<p>If a suspended service is deleted, no refund will be issued.</p>Upgrades<p>If you decide to upgrade a service’s specs, you will only be charged a partial amount based on the time left until the next renewal date, and the full price once your service is renewed.</p>Data Availability<p>We use standard data redundancy methods (RAID6/RAID10) on our servers, so complete data loss is highly unlikely.</p>
<p>Having said that, VM disks are not backed up on our side, and we encourage you to back up important data periodically, preferably in a place you fully control.</p>
<p>We are not responsible for any data loss, either as a result of human error, hardware failure or software bugs.</p>Handling Abuse<p>If we receive a complaint and conclude that you are actively violating the AUP, we will forward the complaint to you (if you have a valid contact method set and we are not legally forbidden from doing so).</p>
<p>If the abuse is severe (e.g.
rule #1 from the AUP), your services and account, including all balance, will be terminated immediately.</p>
<p>In all other cases:</p>
<ul>
<li>Your service will be suspended until you let us know you acknowledge the issue.</li>
<li>If you agree to stop the abuse, your service will be unsuspended in order to allow you to solve the issue.
You must do this within 24 hours.</li>
<li>If you do not agree to stop the abuse or fail to do so within 24 hours of unsuspension, your service will be terminated.</li>
</ul>Suspension &.
Termination of Service<p>In case of non-payment or abuse, your service will be shut down and suspended.</p>
<p>At this point, data is not deleted and you have 5 days to resolve the issue.</p>
<p>After the 5 days, if it is not unsuspended, the specs of the service will be made available for others to purchase, and the service, including its data, will be deleted.</p>I/O Throttling<p>Instead of setting I/O limits by default, we have a fair use policy.
Refer to the AUP for suggestions on general I/O limits.</p>
<p>If we find you are abusing network or disk I/O to a point where other VMs on your node are affected (packet loss, low disk performance, high iowait, etc.) for a considerable amount of time, we may throttle your I/O to a reasonable amount.</p>
<p>
<em>If you are an active customer, you will receive at least 7 days of notice before any significant changes to this document go into effect.</em>
</p>
<p>view source and history</p>Terms of Service<i>
</i>Acceptable Use Policy<i>
</i>Privacy Policy<br>Frequently Asked Questions<i>
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</i>PGP<i>
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'TIL YOU PUT ME IN THE DIRT AND LEAVE MY BODY TO DECAY"</p>