Zapworks

Refund & Complaints Policy

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Your choice regarding cookies on this siteWe use cookies to optimise site functionality and give you the best possible experience.Accept all cookiesUse essential cookies onlySettings <ul> <li>Zappar</li> <li>Zapworks</li> <li>Zapbox</li> <li>Blog</li> <li>Contact Us</li> </ul> <ul> <li> Products Create Unleash your creativity with our suite of tools and SDKs. <ul> <li> Zapworks Designer Quickly create amazing AR experiences with our drag and drop tool. </li> <li> Mattercraft The next generation of 3D web tooling for the web, including AR, VR and WebXR. </li> </ul> <ul> <li> Zapworks Studio Create fully-customizable AR experiences with our most feature-rich tool. </li> <li> Universal AR SDK AR SDKs for Three.js, Unity, A-Frame, PlayCanvas, Babylon.js, JavaScript and React-Three.js. </li> </ul> Publish Distribute your content to the web or native applications. <ul> <li> WebAR Scan and enjoy Zapworks content in the browser, without downloading an app. </li> <li> WebXR Create immersive web based XR experiences for smartphone devices and VR headsets. </li> </ul> <ul> <li> AR Web Embed (NEW) Visualise and interact with content on your website with our intuitive AR Web Embed. </li> </ul> Learn Upskill your AR knowledge with bespoke training. <ul> <li> Zapworks Training Takes your team from a standing start and equips them with the skills they need. </li> <li> No Code AR Training Hands on no code AR training with Zapworks Designer. </li> </ul> <ul> <li> Advanced AR Training Comprehensive end-to-end AR training with Zapworks Studio. </li> <li> L&D AR Training Facilitator driven L&D AR training with Zapworks, specifically created for L&D teams. </li> </ul> </li> <li> Zapworks for <ul> <li> Enterprise Join the world’s most innovative businesses in creating best-in-class AR experiences. </li> <li> Education Learn how educational institutions are developing the next generation of digital creatives. </li> </ul> <ul> <li> Agencies Find out how agencies use AR to unlock new value for their clients. </li> <li> Learning &amp. Development Explore how AR can level up your learning solutions, making them more engaging, interactive and memorable. </li> </ul> <ul> <li> Business Discover how businesses are are utilizing Zapworks to excite and engage customers. </li> </ul> </li> <li>Showcase</li> <li> Resources <ul> <li> Documentation &amp. Tutorials Explore the versatility of Zapworks with our comprehensive documentation website. </li> <li> Webinars Sign up for future webinars or search through the archive of previous recordings. </li> </ul> <ul> <li> Discord Find answers, share experiences and make connections with our supportive XR pioneers community. </li> </ul> <ul> <li> Product Updates See the latest Zapworks feature releases, product improvements and bug fixes. </li> </ul> </li> <li>Pricing</li> </ul> Log in Free trial Products <ul> <li> Back Create Unleash your creativity with our suite of tools and SDKs. <ul> <li>Zapworks Designer</li> <li>Mattercraft</li> <li>Zapworks Studio</li> <li>Universal AR SDK</li> </ul> </li> <li> Back Publish Distribute your content to the web or native applications. <ul> <li>WebAR</li> <li>AR Web Embed (NEW)</li> <li>WebXR</li> </ul> </li> <li> Back Learn Upskill your AR knowledge with bespoke training. <ul> <li>Zapworks Training</li> <li>No Code AR Training</li> <li>Advanced AR Training</li> <li>L&D AR Training</li> </ul> </li> </ul> Zapworks for <ul> <li>Enterprise</li> <li>Education</li> <li>Agencies</li> <li>Business</li> <li>Learning &amp. Development</li> </ul> Showcase Resources <ul> <li>Documentation &amp. Tutorials</li> <li>Webinars</li> <li>Discord</li> <li>Product Updates</li> </ul> Pricing Free trial Refund &amp. Complaints Policy Last updated: 18th December 2019   Refunds   Zapworks is a cloud service which is delivered to users via the Internet and does not involve the delivery of physical goods to users of the service. We will begin to provide the Zapworks service to you as soon as your payment has been approved and we activate your Zapworks account. By signing up for a Zapworks account you agree to your zapcodes and any other digital content provided with the service being made available to you less than 14 calendar days after the contract for the supply of your zapcodes and other digital content was entered into. You will, therefore, lose any statutory right to cancel the contract which you might have had as a consumer under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Each zapcode generated by the Services is unique and once allocated to a user cannot be re-utilised.  We operate a “no returns” policy across all our Zapworks accounts/ plans and all fees charged for the use of the service (including any VAT or other sales taxes charged on the fees) are NON-REFUNDABLE. The above policy does not affect any statutory rights that you may have as a consumer to claim a refund.     Complaints   If you have a complaint about Zapworks we would encourage you to first contact us at support@zappar.com so we can discuss your concerns. We will try to resolve any disagreements that do arise between us quickly and efficiently.  If you are not happy with the way we handle a complaint you may wish to consider alternative dispute resolution (ADR). We will consider reasonable requests to resolve disputes through ADR, but are not obligated to use ADR. The European Commission has set up an on-line platform that consumers who live in the European Union can use to submit complaints relating to services purchased on-line. 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