Planning Center

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MenuProductsCalendarEvent &amp. Facility SchedulingCheck-InsChild &amp. Volunteer AttendanceGivingDonation Processing &amp. ReportingGroupsCommunity Organization &amp. CommunicationPeopleMembership ManagementIncluded free with all appsPublishingCustom Web &amp. App ContentRegistrationsEvent Signups &amp. PaymentsServicesService Planning &amp. Volunteer SchedulingMusic StandMobile Music ReaderChurch CenterA Mobile App for Your CongregantsUse CasesPlanning Center as a ChMSEquip your team, connect your churchPlanning Center for Children's MinistryCare for families, support volunteersPlanning Center for Church PlantersSet the culture for a growing churchLearnSupportHelpful responses in ~1 hourGetting StartedA roadmap to transitionIntegrationsTools that work with our productsAbout UsOur story and our valuesTrainingBecome a Planning Center scholarPricingBlogSign upLog inProductsCalendarEvent &amp. Facility SchedulingCheck-InsChild &amp. Volunteer AttendanceGivingDonation Processing &amp. ReportingGroupsCommunity Organization &amp. CommunicationPeopleMembership ManagementIncluded free with all appsPublishingCustom Web &amp. App ContentRegistrationsEvent Signups &amp. PaymentsServicesService Planning &amp. Volunteer SchedulingMusic StandMobile Music ReaderChurch CenterA Mobile App for Your CongregantsLearnSupportHelpful responses in ~1 hourGetting StartedA roadmap to transitionIntegrationsTools that work with our productsAbout UsOur story and our valuesTrainingBecome a Planning Center scholarUse CasesPlanning Center as a ChMSEquip your team, connect your churchPlanning Center for Children's MinistryCare for families, support volunteersPlanning Center for Church PlantersSet the culture for a growing churchPricingBlogSign upLog inPrivacy PolicyTerms of ServicePrivacy PolicyCongregant PrivacyGDPRSecurityTerms of ServicePrivacy PolicyCongregant PrivacyGDPRSecurity<ul> <li>Overview</li> <li>How We Collect Personal Information</li> <li>How We Use Personal Information</li> <li>Disclosure and Sharing of Data</li> <li>Security of Data</li> <li>Retention of Data</li> <li>Your Rights</li> <li>Privacy Rights and Additional Disclosures for EEA &amp. UK Residents</li> <li>Privacy Rights and Additional Disclosures for Certain U.S. Residents</li> <li>Do Not Track Signals</li> <li>Links to Other Sites</li> <li>Children’s Use of Planning Center</li> <li>European (EU) / United Kingdom (UK) Representative</li> <li>Amendments</li> <li>Questions or Complaints</li> </ul> Last updated October 26, 2023 This Privacy Policy outlines how Ministry Centered Technologies, Inc. (“we,” “our,” or “us”) collect and use our user’s (“you” or “your”) personal information, which we gather from our websites, services, and desktop and mobile applications (collectively referred to as “Planning Center”). We are committed and strive to ensure that any personal information we collect about you will be held and processed strictly in accordance with applicable data protection legislation, as set out in this Privacy Policy. This Privacy Policy also describes the choices you have regarding personal information we’ve collected about you. Data processed by Planning Center can be classified in two ways: <ol> <li>Data that has been collected by us for our own purposes. and</li> <li>Data collected by our users and used for their purposes. For example, your church may collect data about you and use this data to communicate with you.</li> </ol> This Privacy Policy specifically covers data that is collected by us. We are not responsible for, nor do we have control over, the use of data that is collected by users of Planning Center. Under applicable data protection laws, we are a Data Processor under the GDPR or a Service Provider under CPRA and your organization is the Data Controller under the GDPR or the Business under CPRA. Information about the privacy and security of our customer’s data is available here. By using Planning Center, you agree to the collection and use of your personal information in accordance with this Privacy Policy. Terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.How We Collect Personal InformationWe collect several different types of personal information, which we use as described in this Privacy Policy (See “How We Use Personal Information,” below). For instance, we collect data:During signupWhen you sign up for Planning Center, we ask you to provide us with the following personal data: <ul> <li>Identifiers, such as your name, email, or other similar identifiers;</li> <li>Categories of personal information described in Section 1798.80(e) of the California Civil Code, such as your first and last name, or the organization you’re affiliated with;</li> <li>Inferences drawn from the above categories of personal information.</li> </ul> We use this information for creating and administering your account. We also may use this information to contact you and send you newsletters, marketing or promotional materials, or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by clicking on the unsubscribe link in the emails, or by contacting our support team atprivacy@planningcenter.com.Automatically while you are using Planning CenterWe also automatically collect information on how Planning Center is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages that you use/visit, the time and date of your visit or use, the time spent on those pages or features of Planning Center, unique device identifiers and other diagnostic data. We use this data to analyze Planning Center’s performance and make our services more effective.Through the use of our WebsiteWhen you use our website, we use cookies and similar tracking technologies to track the activity on the Planning Center website and we retain this information to provide and improve the website. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze Planning Center. For more information, please see our Cookie Policy. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Planning Center. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful: <ul> <li>Cookie Settings in Chrome</li> <li>Cookie Settings in Firefox</li> <li>Cookie settings in Microsoft Edge</li> <li>Cookie Settings in Safari weband iOS</li> </ul> Examples of Cookies we use: <ul> <li> Essential Cookies: These cookies are essential to provide you with Planning Center. For example, they allow you to log in.</li> <li> Functionality Cookies: These cookies allow us to remember choices you make, or to provide certain features, such as enabling videos from third parties.</li> <li> Analytics and Performance Cookies: These cookies are used to collect information about traffic to our services and how users use our services. Google Analytics. We may use Google Analytics. We use the information we get from Google Analytics only to improve this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer toGoogle’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on. </li> </ul> When you choose to provide us with informationYou may choose to provide us with personal information while interacting with us in various ways. For example, when you submit a request for help. This information is only used for the purposes for which it was provided.How We Use Personal InformationWe use collected information for the following general purposes: <ul> <li>To provide and maintain Planning Center</li> <li>To notify you about changes to Planning Center</li> <li>To allow you to participate in features of Planning Center</li> <li>To provide customer support</li> <li>To gather analysis or valuable information so that we can improve Planning Center</li> <li>To detect, prevent and address technical issues</li> <li>For billing and tax purposes</li> <li>To identify and authenticate users</li> <li>To prevent fraud and spam</li> <li>To provide you with products or services you have requested, such as newsletters</li> <li>To communicate special offers and information that we think may be of interest to you, such as an offer for a free trial to a new feature of Planning Center</li> </ul> Disclosure and Sharing of DataService ProvidersWe share information with third parties who provide services on our behalf to help with our business activities and to provide Planning Center. These companies are authorized to use your personal information for the sole purpose of providing services to us. These services include: <ol> <li>Fulfilling orders</li> <li>Processing payments</li> <li>Providing customer service</li> <li>Sending marketing communications</li> <li>Fulfilling subscription services</li> <li>Conducting product research and analysis</li> <li>Providing and maintaining a cloud computing environment</li> <li>Fixing bugs</li> </ol> We use third-parties to monitor and analyze the use of Planning Center. However, these services are configured in such a way that the third parties are not allowed to use your activity for their own purposes, such as personalizing ads on other websites. These third-parties include YouTube API Services, whose privacy policy is available here. A list of these service providers and instructions on how to subscribe to updates to this list is available at https://planningcenter.com/subprocessors/.Jointly Offered Products and ServicesWe share information with Planning Center service or platform partners with which we integrate by use of services such as platforms, apps, or an API.Business TransactionIf we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.Disclosure for Law EnforcementUnder certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).Legal RequirementsWe may disclose your personal information in the good faith belief that such action is necessary to: <ul> <li>To comply with a legal obligation</li> <li>To protect and defend the rights or property of our company</li> <li>To prevent or investigate possible wrongdoing in connection with Planning Center</li> <li>To protect the personal safety of users of Planning Center or the public</li> <li>To protect against legal liability</li> </ul> Security of DataThe security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute securityYou can read more about our security practices here. If you have any questions about the security of your personal information, you can contact us at privacy@planningcenter.com. If a breach of data occurs within Planning Center, we will inform you via a notification posted within Planning Center and via email at your last listed email address without undue delay upon discovering the breach. By using Planning Center, you acknowledge and agree that we may send you electronic notifications via email instead of notifications by mail. If you would still like to receive notifications by mail, you can let us know by contacting us at support@planningcenter.com or (866) 726-2730.Retention of DataWe will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws and our legal obligations, as with tax and accounting purposes), resolve disputes and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes.Your RightsIn GeneralUpon request, we will provide you with information about your personal information (such as the categories of personal information that we have collected about you, the specific pieces of personal information that we have collected about you, and the categories of sources from which your personal information is collected). You may request access, correct, request the deletion of, or object to our use of your personal information by contacting us at privacy@planningcenter.com or calling us at (866) 726-2730. If you email us, please include “Personal Information Inquiry” as the subject line. Please note that we may ask you to verify your identity before responding to such requests. We will respond to your request within a reasonable timeframe and as set forth by the applicable laws. We have listed the privacy rights for several jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws. In certain circumstances, we may be required by law to keep your personal information, or we may need to retain your personal information in order to continue providing Planning Center. Please note that we can only provide you with information about your personal information that we collect and use. We do not have control over, or information about, your personal information that other users collect or use.Privacy Rights and Additional Disclosures for EEA &amp. UK ResidentsIf you are a resident of the EEA or United Kingdom (UK), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information. If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us at privacy@planningcenter.com or at (866) 726-2730. If you email us, please include “Personal Information Inquiry” as the subject line. In certain circumstances, you have the following data protection rights: <ol> <li>The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your personal information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.</li> <li>The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.</li> <li>The right to object. You have the right to object to our processing of your personal information.</li> <li>The right of restriction. You have the right to request that we restrict the processing of your personal information.</li> <li>The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.</li> <li>The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.</li> </ol> Please note that we may ask you to verify your identity before responding to such requests. If we don’t resolve your concern in a reasonable time frame, you have the right to lodge a complaint with your local supervisory authorities. See Questions and Complaints section for more details.Legal Basis for Processing Personal InformationIf you are from the EEA, our legal basis for collecting and using the personal information described in this Privacy Policy depends on whether: <ul> <li>We need to perform a contract with you</li> <li>You have given us permission to do so</li> <li>The processing is in our legitimate interests and it is not overridden by your rights. or in order to:</li> <li>comply with the law</li> </ul> Transfer of DataYour information, including personal information, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. You can request to enter a Data Processing Addendum (DPA) to any existing service agreement here. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.Privacy Rights and Additional Disclosures for Certain U.S. ResidentsSeveral jurisdictions grant state residents certain rights and disclosures. We provide the following information to further help you understand your potential privacy rights. If you would like to exercise any right or inquire as to whether such rights are available to you, please email us at privacy@planningcenter.com or at (866) 726-2730. If you email us, please include “Personal Information Inquiry” as the subject line.Request for Information or DeletionResidents of certain U.S. states have the right to know whether we are processing your personal information, and in some instances, you have the right to request that we disclose to you the categories listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information. In responding to this right, we shall provide to you: <ul> <li>The categories of personal information we collect about you.</li> <li>The categories of sources from which your personal information is collected.</li> <li>The business or commercial purpose(s) for collecting, selling, sharing, or disclosing your personal information, and the categories of personal information disclosed for such purpose(s).</li> <li>The categories of third parties with whom we share your personal information.</li> <li>The categories of personal information we have sold, if any, about you and the categories of third parties to whom your personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.</li> <li>The specific pieces of personal information we have collected about you.</li> <li>In addition, you may have the right to request we delete your personal information.</li> </ul>Request for CorrectionResidents of certain U.S. states have the right to request the correction or rectification of inaccurate information in the resident’s personal information.Request for Portable DataResidents of certain U.S. states have the right to receive, in certain circumstances, a portable format of their personal information that allows the data to be transmitted to another entity.Do Not Sell or Share My Personal InformationResidents of certain U.S. states have the right to opt out of the sale or sharing of the consumer’s personal information. We do not sell your personal information, nor do we share your personal information to provide personalized or targeted advertising. If you have any questions or further comments on the matter, please reach out to us via the contact information at the bottom of this Privacy Policy. <ul> <li>Identifiers such as a name, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.</li> <li>Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, or advertisement.</li> <li>Inferences drawn from the above categories.</li> <li>Sensitive personal information.</li> </ul>Limiting the Use of Sensitive Personal InformationResidents of California have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise minimally permitted under applicable law. We do not use or disclose sensitive personal information for any purpose other than providing our goods and services to you, or as otherwise permitted under applicable law.Third Party Marketing – Shine the LightIf you are one of our customers, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the third parties’ direct marketing purposes.Right to Equal Service &amp. PriceYou have the right to receive equal service and price, even if you exercise a privacy right.Verification Process for Exercising RightsTo protect our consumers’ privacy, we verify privacy rights requests to ensure that only you (or your authorized agent) can exercise rights pertaining to your personal information. As part of our verification process, we may request you to submit additional information. If you are an authorized agent wishing to exercise rights on behalf of a state resident, please contact us using the information at the bottom of this Privacy Policy and provide us with a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity and place of residence before completing your rights request.Appeal ProcessIf we do not decide to act in response to your request to exercise a right, we will provide a timely response detailing the reasons for not taking the action and, depending on your jurisdiction, any rights that you may have to appeal our decision."Do Not Track" SignalsSome browsers provide you with a way to signal that you do not want your browsing activity to be tracked. The Services may not currently respond to all Do Not Track (“DNT”) or similar signals, as we are awaiting consensus from the Internet policy and legal community on the meaning of DNT and the best way to respond to these signals. California and certain other U.S. state residents may opt out of tracking technologies by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). We do not use website tracking technologies and thus do not respond to DNT signals.Links to Other SitesPlanning Center contains links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.Children's Use of Planning CenterWe do not knowingly collect information from anyone under the age of 16. In order to use Planning Center, you must be old enough to consent to the collection of your personal information in your country.European (EU) / United Kingdom (UK) RepresentativeFor the convenient administration of regulatory compliance concerns related to citizens of the European Union and the United Kingdom, Ministry has appointed an EU / UK Representative. For questions related to GDPR compliance or to contact Ministry’s EU / UK Representative please contact: Calligo (Ireland) Limited EURep@calligo.cloud Unit 38, Northwood Court, Northwood Business Campus, Santry, Dublin 9, IrelandAmendmentsWe may periodically update this Privacy Policy. We will notify our users about significant changes to this Privacy Policy by placing a prominent notice on our applications. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.Questions or ComplaintsAny questions about this Privacy Policy should be addressed to our support team at privacy@planningcenter.com, or telephone at (866) 726-2730 or by mail: Ministry Centered Technologies 2790 Gateway Road Carlsbad, CA 92009 U.S.A. European citizens have the right to complain to a Data Protection Authority about our collection and use of their personal information. For more information, please contact your local data protection authority in the EEA. Our Members | European Data Protection Board (europa.eu) UK citizens have the right to complain to the Information Commissioners Office (ICO) about our collection and use of their personal information. For more information, please contact the ICO. <ul> <li>Developers</li> <li>Careers</li> <li>Contact</li> <li>Logos</li> <li>Security</li> <li>Status</li> <li>Terms of Service</li> <li>Privacy Policy</li> </ul> <ul> <li> </li> <li> </li> <li> </li> <li> </li> </ul> Cookie SettingsYour PrivacyYour PrivacyWhen you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link. More information <ul> <li>Strictly Necessary CookiesStrictly Necessary CookiesAlways Active Strictly Necessary CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. &nbsp.  You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. </li> <li>Targeting CookiesTargeting Cookies Targeting CookiesThese cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. </li> <li>Performance CookiesPerformance Cookies Performance CookiesThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. </li> </ul>Back ButtonAdvertising Cookies Filter ButtonConsent Leg.Interest Select All Vendors Select All Vendors Select All HostsSelect All Clear Filters Information storage and accessApplyConfirm My Choices Allow All