<p>
<b>TRIP.COM TERMS AND CONDITIONS</b>
</p>
<p>
<b>Updated on December 19</b>
<b>, </b>
<b>2023</b>
<b>
</b>
</p> 1) .
ABOUT US AND HOW TO CONTACT
US  .
<p> </p>
<p>Trip.com is a website and
mobile application (“<b>Website</b>”) operated by Trip.com Travel Singapore
Pte.
Ltd., a limited liability company with its address at 30 Raffles Place,
#29-01 Singapore 048622 (”<b>we</b>”, “<b>our</b>” or “<b>us</b>”).
We are a
global online travel agency (Singapore travel license no.
02943).</p>
<p>To contact us, please email
or telephone our customer service team (for our email address and helpline
number, please see https://www.trip.com/help).
You can also use the service chat on our Website.</p> 2) .
ABOUT THESE TERMS <p> </p>
<p>Our Website assists you in
gathering travel information and determining the availability of travel
products and services.
It also allows you to book
flight tickets, hotels, train tickets, car rentals, airport transfers and
attraction tickets (“<b>Travel Products</b>”) provided by third party suppliers
(“<b>Suppliers</b>”).
Depending on what country you are booking in, Travel
Products may also include ferry and bus tickets, tours, cruises and trips.
We
also provide customer support services for bookings made on our Website.
These
terms apply to these booking services.
</p>
<p>When you book a Travel
Product, your booking is also subject to the relevant Supplier’s terms and
conditions (for e.g., the airline’s or the hotel’s terms and conditions).
It is
important that you read these, as they form a separate legal agreement between
you and the relevant Supplier.
There is more information on this in each of the
Travel Product sections below.
If there are any inconsistencies between the
Supplier’s term and conditions and these terms, these terms
apply.  .
</p>
<p>Different terms and
conditions (such as cancellation and change rights) apply to different Travel
Products, these will be made available to you during your booking process and
form part of these terms.
You should read them carefully before booking.
</p>
<p>These terms also tell you
the rules for using our Website, including the content standards that apply
when you upload content to our Website, link to our Website or interact with
our Website in any other way.</p>
<p>By using our Website and/or
completing a booking with us, you confirm that you accept these terms and any
relevant Supplier’s terms and conditions, and that you agree to comply with
them.
We recommend that you read these terms carefully (in particular section
10 on liability) and print a copy for future reference.
If there is anything
within these terms that you do not understand, please contact us using the
details in section 1.
If you do not agree to these terms, you must not use our
Website or complete a booking with us.</p>
<p>You warrant that you have capacity to enter into
a legally binding contract (including being at least the required age to have
capacity in your country) and that you will only use our Website to make
legitimate reservations.</p>
<p>If you are booking Travel
Products for a number of individuals, the first name you provide will be
responsible for (i) providing accurate information on the other individuals,
(ii) accepting these terms on their behalf and ensuring that they comply with them,
(iii) checking the details in the booking confirmation and contacting us
immediately if any of the details are incorrect, and (iv) paying the full price
of the booking and any additional charges in relation to the booking.
</p>
<p>We may amend these terms from time to time.
We
will note the date that amendments were last made at the top of these terms,
and any amendments will take effect upon posting.
Every time you wish to use
our Website and/or completing a booking with us, please
check these terms to ensure you understand the terms that apply at that
time. .
</p>
<p>References to this Website are deemed to include
derivatives, including but not limited to linked websites and applications,
whether accessed by mobile phone, tablet or other device. .
</p> 3) .
RULES WHEN USING OUR
WEBSITE <p>
<b> </b>
</p>
<p>
<b>WE MAY MAKE CHANGES TO OUR WEBSITE</b> </p>
<p> </p>
<p>We may update and change our Website from time to time to reflect
changes to our services, our users’ needs and our business priorities.
We will
try to give you reasonable notice of any major changes.</p>
<p> </p>
<p>
<b>WE MAY SUSPEND OR WITHDRAW OUR WEBSITE</b> </p>
<p> </p>
<p>Our Website is made available free of charge.</p>
<p> </p>
<p>We do not guarantee that our Website, or any content on it, will always
be available or be uninterrupted.
We may suspend, withdraw, or restrict the
availability of all or any part of our Website for business and operational
reasons.
We will try to give you reasonable notice of any suspension or
withdrawal.</p>
<p> </p>
<p>The provision of our Website is reliant on the internet and devices.
You
fully understand and agree that we will not be liable for any losses suffered
by you as a result of our Website not being available due to events,
circumstances or causes beyond our reasonable control, including but not
limited to internet, system or device instability, computer viruses and hacker
attacks.
</p>
<p> </p>
<p>You are responsible for providing the necessary equipment (including but
not limited to an appropriate device and internet connection) and ensuring that
all persons who access our Website through your internet connection are aware
of these terms and other applicable terms and conditions, and that they comply
with them.</p>
<p> </p>
<p>
<b>YOUR ACCOUNT DETAILS</b>
</p>
<p> </p>
<p>You warrant that all account information supplied by you is true,
accurate, current and complete.
</p>
<p> </p>
<p>If you choose, or you are provided with, a user identification code,
password or any other piece of information as part of our security procedures,
you must treat such information as confidential.
You must not disclose it to
any third party.
You fully understand and agree that we will not be liable for
any losses suffered by you as a result of you failing to treat such information
as confidential.
</p>
<p> </p>
<p>We have the right to disable any user identification code or password,
whether chosen by you or allocated by us, at any time, if in our reasonable
opinion you have failed to comply with any of these terms.</p>
<p> </p>
<p>If you know or suspect that anyone other than you knows your user
identification code or password, you must promptly notify us using the contact
details in section 1 of these terms.
In this situation, if you have saved your
payment details to your account, you will also contact your payment account
provider in order to reduce any losses that may occur.
</p>
<p> </p>
<p>
<b>HOW YOU MAY USE MATERIAL ON OUR WEBSITE</b> </p>
<p> </p>
<p>We are the owner or the licensee of all patents, copyright, trade marks,
business names and domain names, rights in designs, rights in computer
software, database rights and all other intellectual property rights, in each
case whether registered or unregistered, in our Website.
All such rights are
reserved.</p>
<p> </p>
<p>You may print off copies, and may download extracts, of any page(s) from
our Website for your personal use and you may draw the attention of others to
content posted on our Website.</p>
<p> </p>
<p>You must not modify the paper or digital copies of any materials you
have printed off or downloaded in any way, and you must not use any
illustrations, photographs, video or audio sequences or any graphics separately
from any accompanying text.</p>
<p> </p>
<p>Our status (and that of any identified contributors) as the authors of
content on our Website must always be acknowledged.</p>
<p> </p>
<p>You must not use any part of the content on our Website for commercial
purposes without obtaining a licence to do so from us or our licensors.</p>
<p> </p>
<p>If you print off, copy or download any part of our Website in breach of
these terms, your right to use our Website will cease immediately and you must,
at our option, return or destroy any copies of the materials you have made.</p>
<p> </p>
<p>
<b>WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO</b> </p>
<p> </p>
<p>Where our Website contains links to other sites and resources provided
by third parties, these links are provided for your information only.
Such
links should not be interpreted as approval by us of those linked websites or
information you may obtain from them.</p>
<p> </p>
<p>We have no control over the contents of those sites or resources.</p>
<p> </p>
<p>
<b>USER-GENERATED CONTENT IS NOT APPROVED BY US</b> </p>
<p> </p>
<p>This Website may include information and materials uploaded by other
users of the Website, including discussion forums, bulletin boards and review
services.
This information and these materials have not been verified or
approved by us.
The views expressed by other users on our Website do not
represent our views or values.
We expressly exclude our liability for any loss
or damage arising from the use of any interactive area by a user in
contravention of our content standards below.</p>
<p> </p>
<p>If you wish to complain about information and materials uploaded by
other users please contact us using the details in section 1 of these terms.</p>
<p> </p>
<p>
<b>PROHIBITED USES</b> </p>
<p> </p>
<p>You may only use our Website for lawful purposes.
You may not use our
Website:</p>
<p> </p>
<p>•  .
In any way that breaches any applicable local, national or international
law or regulation.</p>
<p>•  .
In any way that is unlawful or fraudulent, or has any unlawful or
fraudulent purpose or effect.</p>
<p>•  .
For the purpose of harming or attempting to harm minors in any way.</p>
<p>•  .
To send, knowingly receive, upload, download, use or re-use any material
which does not comply with our content standards below.</p>
<p>•  .
To transmit, or procure the sending of, any unsolicited or unauthorised
advertising or promotional material or any other form of similar solicitation
(spam).</p>
<p>•  .
To knowingly transmit any data, send or upload any material that
contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware,
adware or any other harmful programs or similar computer code designed to
adversely affect the operation of any computer software or hardware.</p>
<p>You also agree:</p>
<p> </p>
<p>•  .
Not to reproduce, duplicate, copy or re-sell any part of our Website in
contravention with these terms.</p>
<p>•  .
Not to access without authority, interfere with, damage or disrupt:</p>
<p> .
any part of our Website;</p>
<p> .
any equipment or network on which our Website is
stored;</p>
<p> .
any software used in the provision of our
Website.
or</p>
<p> .
any equipment or network or software owned or
used by any third party.</p>
<p>•  .
Not interfere or attempt to interfere with the normal operation of our
Website or any activity that is conducted on our Website.</p>
<p>•  .
Not to take any action that would result in an unreasonably large data
load on our Website’s network.</p>
<p> </p>
<p>
<b>CONTENT STANDARDS</b>
</p>
<p>
<b> </b>
</p>
<p>These content standards apply to any and all material which you
contribute to our Website (“<b>Contribution</b>”).
</p>
<p> </p>
<p>The content standards must be complied with in spirit as well as to the
letter.
The standards apply to each part of any Contribution as well as to its
whole.</p>
<p> </p>
<p>We will determine, at our discretion, whether a Contribution breaches
the content standards.</p>
<p> </p>
<p>A Contribution must:</p>
<p> </p>
<p>•  .
Be relevant to your own travel (accommodation, restaurant, airlines,
transportation, location or general travel experiences).</p>
<p>•  .
Be accurate (where it states facts).</p>
<p>•  .
Be genuinely held (where it states opinions).</p>
<p>•  .
Comply with the law applicable in any country from which it is posted.</p>
<p>A Contribution must not:</p>
<p> </p>
<p>•  .
Be defamatory of any person.</p>
<p>•  .
Be obscene, offensive, hateful or inflammatory.</p>
<p>•  .
Promote sexually explicit material.</p>
<p>•  .
Promote violence.</p>
<p>•  .
Promote discrimination based on race, sex, religion, nationality,
disability, sexual orientation or age.</p>
<p>•  .
Infringe any copyright, database right, trade mark or any other
intellectual property right of any other person.</p>
<p>•  .
Be likely to deceive any person.</p>
<p>•  .
Breach any legal duty owed to a third party, such as a contractual duty
or a duty of confidence.</p>
<p>•  .
Breach any applicable minor protection laws and regulations.</p>
<p>•  .
Promote any illegal activity.</p>
<p>•  .
Be in contempt of court.</p>
<p>•  .
Be threatening, abuse or invade another’s privacy, or cause annoyance,
inconvenience or needless anxiety.</p>
<p>•  .
Be likely to harass, upset, embarrass, alarm or annoy any other person.</p>
<p>•  .
Impersonate any person, or misrepresent your identity or affiliation
with any person.</p>
<p>•  .
Give the impression that the Contribution emanates from us, if this is
not the case.</p>
<p>•  .
Advocate, promote, incite any party to commit, or assist any unlawful or
criminal act such as (by way of e.g.
only) copyright infringement or computer
misuse.</p>
<p>•  .
Contain a statement which you know or believe, or have reasonable
grounds for believing, that members of the public to whom the statement is, or
is to be, published are likely to understand as a direct or indirect
encouragement or other inducement to the commission, preparation or instigation
of acts of terrorism.</p>
<p>•  .
Contain any advertising or promote any services or web links to other
sites.</p>
<p>•  .
Endanger national security or leak state secrets.</p>
<p>We have no obligation to post your
Contributions, and we reserve the right in our absolute discretion to determine
which Contributions are published on our Website.</p>
<p>
<b>RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU
UPLOAD </b>
</p>
<p>When you upload or post content to our Website,
you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable
licence to use, reproduce, distribute, prepare derivative works of and display
such content in connection with the services provided by the Website and across
different media, including the use of such content to promote the Website
and/or the services.
You also grant us the right to take legal action against
any infringement of your or our rights in the content.
To
the extent possible, you expressly waive any and all “moral rights” (including
rights of attribution or integrity) that may subsist in your content and agree
that you have no objection to the publication, use, modification, deletion or
exploitation of your content by us.</p>
<p> </p>
<p>If you believe that any of the content of our Website breaches your
intellectual property rights, please contact us using the details in section 1
of these terms.</p>
<p>
<b>WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST
NOT INTRODUCE THEM</b> </p>
<p> </p>
<p>We do not guarantee that our Website will be secure or free from bugs or
viruses.</p>
<p> </p>
<p>You are responsible for configuring your information technology,
computer programmes and platform to access our Website.
You should use your own
virus protection software.</p>
<p> </p>
<p>You must not misuse our Website by knowingly introducing viruses,
trojans, worms, logic bombs or other material that is malicious or
technologically harmful.
You must not attempt to gain unauthorised access to
our Website, the server on which our Website is stored or any server, computer
or database connected to our Website.
You must not attack our Website via a
denial-of-service attack or a distributed denial-of service attack.
</p>
<p> </p>
<p>
<b>RULES ABOUT LINKING TO OUR WEBSITE</b> </p>
<p> </p>
<p>You may link to our home page, provided you do so in a way that is fair
and legal and does not damage our reputation or take advantage of it.</p>
<p> </p>
<p>You must not establish a link in such a way as to suggest any form of
association, approval or endorsement on our part where none exists.</p>
<p> </p>
<p>You must not establish a link to our Website in any website that is not
owned by you.</p>
<p> </p>
<p>Our Website must not be framed on any other site, nor may you create a
link to any part of our Website other than the home page.</p>
<p> </p>
<p>We reserve the right to withdraw linking permission without notice.</p>
<p> </p> 4) .
GENERAL BOOKING TERMS (APPLY TO ALL TRAVEL PRODUCTS) <p> </p>
<p>
<b>DETAILS AND PRICE </b>
</p>
<p>You confirm that all
details provided by you when making your booking (such as name, ID details,
contact details, payment details and dates) are accurate and complete.
If you
notify us of any incorrect details provided by you by mistake, we will help you
try and change the details on the booking however we cannot guarantee that the
Supplier will permit this, in particular where a change could amount to a
change in identity. .
</p>
<p>We advertise a large number of Travel Products
and we try hard to ensure that the advertised price is always accurate, but
sometimes errors do occur.
If the error should reasonably have been
apparent to you, we reserve the right to cancel the booking or (if agreed by
you) change the price.
If this happens, we will contact you.</p>
<p>
<b>BOOKING PROCESS</b>
</p>
<p>When your booking is
complete, you will receive a confirmation email from us.
You agree to check the
details in the booking confirmation and to contact us immediately if any of the
details are incorrect.
More information on flight and hotel booking confirmations
is in the relevant sections below.
</p>
<p>We will assign a Trip.com
booking number to your booking.
It will help us if you can tell us the Trip.com
booking whenever you contact us about your booking.</p>
<p>When using our booking
services you shall not: </p>
<p>•  .
Use an invalid bank card or account, or a bank card or account that you
are not authorised to use.</p>
<p>•  .
Impersonate any person, or misrepresent your identity or affiliation
with any person.</p>
<p>•  .
Violate any laws and
regulations or regulatory requirements.</p>
<p>All bookings for Travel
Products are subject to availability at the time of booking.
We try hard to
make sure that our Website is kept up to date, but we do not guarantee that any
of the Travel Products on our Website will still be available at the time of
booking.
We will inform you as soon as possible after you place a booking if,
for any reason, the Travel Product you have sought to book with us is not
available.</p>
<p>
<b>PAYMENT AND CURRENCY</b>
</p>
<p> </p>
<p>When you book a Travel Product, the terms of payment will be made clear
to you during the booking process.
Some bookings require you to prepay online,
some require you to pay at the time of using the Travel Product (for e.g., when
you check-in at a hotel).
If any sum is not paid in full in accordance with the
terms of your booking, we may cancel your booking immediately.
</p>
<p> </p>
<p>Exchange rates are calculated in real time.
When you prepay online, you
will pay the exact amount shown on the payment page.
However, if you are paying
in a different currency, the provider of the account you pay with may use an
alternative currency rate which you are responsible for confirming.
Your
account provider may also charge you a fee for international payments.
You
acknowledge that when you pay at the time of using the Travel Product (for
e.g., when you check-in at a hotel) the exchange rate may have changed between
the time of booking and the time of payment.</p>
<p> </p>
<p>If you encounter a problem
when you submit your payment, please do not submit the payment again.
You can
confirm whether your booking was successfully made by contacting us using the details in section 1
of these terms.</p>
<p>Any refunds will be paid
back to the original payment method, unless we agree otherwise.
The date that
any refund will be paid into your account is subject to the provider of your
account. .
</p>
<p>We take the security of
your personal and payment information seriously and have robust measures in
place to ensure that your details are kept safe.</p>
<p>
<b>TRAVEL PREPARATIONS</b>
</p>
<p> </p>
<p>It is your responsibility to ensure that you have
appropriate insurance and the required travel documents for your trip.
This
includes (but is not limited to) your passport/national ID card, visas, and
medical documents (such as proof of vaccinations).
</p>
<p> </p>
<p>By offering Travel Products to or in a particular
destination, we are not advising or confirming that you can travel to and/or
around that destination without risk.
You are responsible for checking for any
travel warnings or restrictions in the destination you are travelling to and/or
around, both before you book and before you travel.
</p>
<p> </p>
<p>It is your responsibility to ensure that you obtain
any vaccinations required for your trip, and to follow any medical advice you
have received.</p>
<p> </p>
<p>
<b>SERVICE GUARANTEE</b>
</p>
<p> </p>
<p>Please visit
https://www.trip.com/pages/customer-service for information on our Service
Guarantee.</p>
<p>
<b>MEMBERSHIP AND TRIP COINS</b>
</p>
<p>
<b> </b>
</p>
<p>If you register as a member of Trip.com you can
access our membership tier system and Trip Coin rewards. .
More information
and the terms and conditions that apply can be found here https://uk.trip.com/customer/tierpoints/faq#1
and here https://uk.trip.com/customer/points/faq?locale=en_gb.</p> 5) .
FLIGHT TERMS <p> </p>
<p>
<b>AIRLINE’S TERMS AND CONDITIONS</b>
</p>
<p>As highlighted under “About these terms”, your
booking is also subject to the relevant Supplier’s (in this case the airline’s)
terms and conditions.
These can generally be found on the airline’s own
website.
If there are any inconsistencies between these terms and the airline’s
terms and conditions, for e.g.
where you have selected a cheaper flight ticket
that cannot be changed or refunded, these terms will apply.
If you have any
questions on the terms and conditions that apply to your flight ticket (for e.g.
on the change/cancellation/baggage allowance rules), you can contact us
directly (using the details in section 1 of these terms) as part of our
customer support services.</p>
<p>
<b>BOOKING PROCESS</b>
</p>
<p>Once payment is confirmed,
you will receive a “Flight Payment Successful” email from us.
You agree to
check the details in the email and to inform us immediately if any of the
details are incorrect.
We shall use reasonable endeavors to issue your flight ticket
within the time frame we notified you of during your booking process, and as
set out in the “Flight Payment Successful” email.
If your flight ticket is not
issued within this time frame, please contact us using the details in section 1 of
these terms.
</p>
<p>When your flight ticket is
issued, you will receive a “Flight Booking Confirmed” email from us which will
also include your travel itinerary and an e-receipt.
Sometimes, where you have
selected a cheaper flight ticket, it might take a little longer for your flight
ticket to be issued, but it will be issued no later than 72 hours before your
flight is scheduled to depart.
Also, when you book a flight ticket within the 3
days before the flight is scheduled to depart, your ticket will be issued in
the 72 hours before departure.
In both cases, we will have highlighted this to
you during your booking process.</p>
<p>When you check-in for your
flight, your flight ticket will be in the form on an e-ticket.
</p>
<p>We will assign a Trip.com
booking number to your booking and tell you what it is in your “Flight Payment
Successful” email.
It will help us if you can tell us the Trip.com booking
number whenever you contact us about your booking.
When your flight ticket is
issued, we will also provide you with the airline’s booking reference (or
similar) in the “Flight Booking Confirmed” email.
If your “Flight Booking
Confirmed” email does not contain this information, please contact us using the
details in section 1 of these terms.
</p>
<p>
<b>CHANGING OR CANCELLING YOUR BOOKING</b>
</p>
<p>We will have provided you
with information on your rights to change or cancel your flight ticket (and any
associated fees) during your booking process.
you may have selected a cheaper
flight ticket that cannot be changed or refunded.
This information forms part
of these terms and should be read carefully before finalizing your booking.
You
can also find this this information via a link in your “Flight Booking
Confirmed” email or by logging in to your account on our Website and viewing
your booking details.
If you are unsure whether your flight ticket permits
changes and/or refunds for cancellation, please contact us using the details in
section 1 of these terms.
</p>
<p>Where your flight ticket
permits changes and/or refunds for cancellation, you can request this in the
booking details section when you log in to your account on our Website or by
contacting us using the details in section 1 of these terms.
</p>
<p>If you do not have a
Trip.com account, you can view your booking details and (where permitted) make
a request to change or get a refund for your flight ticket on our Website using
the email address you booked with.
</p>
<p>When your flight ticket
permits changes, the flights that you can change to may be limited by the
airline or the third party flight ticket provider, and so all of the options on
our Website may not be available to you.
We will provide you with information
on the available options when we receive your request to change your flight
ticket.</p>
<p>If your flight ticket is
changed or cancelled by the relevant airline, generally that airline’s terms
and conditions will apply.
Please contact us directly (using the details in
section 1 of these terms) and we will help as part of
our customer support services.</p>
<p>
<b>IMPORTANT FLIGHT INFORMATION</b>
</p>
<p>
<b> </b>
</p>
<p>Where possible we will
provide you with information on:</p>
<p>•  .
check-in and boarding times;</p>
<p>•  .
seat selection.
</p>
<p>•  .
baggage allowances and restrictions.
and</p>
<p>•  .
whether it is possible to book infant/child tickets online,</p>
<p>applicable to your flight
ticket during your booking process, however you should always check the
relevant airline’s website for details.
</p>
<p>For information on:</p>
<p>•  .
suitability of passengers for flying (for e.g., elderly, pregnant or
infant passengers);</p>
<p>•  .
rules on passengers carrying lithium batteries, dangerous goods and
liquids.
and</p>
<p>•  .
applications for special meals and/or services before your journey,</p>
<p>you should check the
relevant airline’s website for details, as different airlines may have
different policies or rules.</p>
<p>If you would like to order
special meals and/or services via us, please contact us using the details in
section 1 of these terms.
You can also contact us if
you have any questions on how to book infant/child tickets.</p>
<p>It is your responsibly to
ensure that you allow sufficient time for check-in, passport control and
security checks after you arrive at the relevant airport terminal.
You should
prepare the required travel documents for your trip (such as your passport/national
ID card and visas) before travelling.
</p>
<p>Please be aware that your
flight tickets must be used in the sequence set out in your travel itinerary,
otherwise the relevant airline may not allow you to check-in or board the
plane.
For e.g., if you do not use your outbound flight ticket, the airline may
not allow you to use your return flight ticket.
You should check the relevant
airline’s website for details, as different airlines may have different
policies or rules.  .
</p>
<p>
<b>SELF-TRANSFER PACKAGE </b>
</p>
<p>
<b> </b>
</p>
<p>If your flight ticket includes our “Self-transfer
Package”, the terms and conditions set out in our Self-transfer Guarantee
(https://us.trip.com/trip-page/guarantee-detail.html?locale=en-us) also apply
to your flight ticket.
By booking a flight ticket that includes our
“Self-transfer Package”, you agree to comply with those terms and conditions.
It is important that you read them carefully as they tell you what the
guarantee covers and what you need to do to benefit from the guarantee.</p>
<p> </p>
<p>Before booking a flight ticket that includes our
“Self-transfer Package”, you must ensure that you are comfortable that the time
provided to transfer/make your connecting flight is sufficient for your
individual needs.</p>
<p> </p>
<p>If you are unsure whether
your flight ticket includes our “Self-transfer Package”, please contact us using the details in
section 1 of these terms.</p> 6) .
HOTEL TERMS <p>
<b> </b>
</p>
<p>
<b>HOTEL’S TERMS AND CONDITIONS</b>
</p>
<p>As highlighted under “About these terms”, your
booking is also subject to the relevant Supplier’s (in this case the hotel you
are staying in) terms.
These can generally be found on the hotel’s own website.
If there are any inconsistencies between these terms and the hotel’s terms and
conditions, for e.g.
where you have selected a cheaper room that cannot be
changed or refunded, these terms will apply.
If you have any questions on the
terms and conditions that apply to your hotel booking, you can contact us directly
(using the details in section 1 of these terms) as part of our customer support
services.</p>
<p>
<b>BOOKING PROCESS</b>
</p>
<p>We shall use reasonable
endeavors to issue your hotel booking confirmation within the time frame we
notified you of during your booking process.
If your hotel booking confirmation
is not issued within this time frame, please contact us using the details in
section 1 of these terms.
For many of our rooms,
confirmation is instant.
As soon as your booking is confirmed, we will email
you to notify you of this and from this point onwards, your room is guaranteed.
If we are unable to confirm your booking, we will provide you with a full
refund.
</p>
<p>If, after your hotel
booking has been confirmed, you contact the hotel directly and they cannot
locate your booking, please do not worry.
Your booking is still guaranteed.
the
hotel may not have your personal information until closer to the booking date.
If you have any concerns, please contact us using the details in
section 1 of these terms.</p>
<p>
<b>CHANGING, CANCELLING OR UPGRADING YOUR BOOKING</b>
</p>
<p>We will have provided you
with information on your rights to change or cancel your hotel booking (and any
associated fees) during your booking process.
you may have selected a cheaper
room that cannot be changed or refunded.
This information forms part of these
terms and should be read carefully before finalizing your booking.
If you are
unsure whether your hotel booking permits changes and/or refunds for
cancellation, please contact us using the details in section 1 of these terms.
</p>
<p>When your hotel booking
permits changes, the hotel and/or rooms that you can change to may be limited
by the hotel or the third party hotel inventory supplier, and so all of the
options on our Website and/or alternative rooms at that hotel may not be available
to you.
We will provide you with information on the available options when we
receive your request to change your hotel booking.</p>
<p>If your booking is changed
or cancelled by the relevant hotel, generally that hotel’s terms and conditions
will apply.
Please contact us directly (using the details in
section 1 of these terms) and we will help as part of
our customer support services.</p>
<p>
<b>HOTEL RATINGS</b>
</p>
<p>Our guest ratings are based
on verified reviews from users.
Our star ratings are based on a combination of
information, such as ratings provided directly by the hotels (including, where
applicable, their star rating based on the standards in the country they are
based), amenities, photos, guest reviews and price.
This is to give you the
best indication of the standard of the hotel.
However, you acknowledge and
agree that the star rating is an indication only, standards vary between
countries and you are responsible for reviewing all of the information provided
on the hotel on our Website, to ensure that you are happy with the standard of
the hotel before booking.</p> 7) .
RAIL TERMS <p> </p>
<p>
<b>RAIL OPERATOR’S TERMS AND CONDITIONS</b>
</p>
<p>As highlighted under “About these terms”, your
booking is also subject to the relevant Supplier’s (in this case the rail
operator’s) terms and conditions which we made you aware of during your booking
process.
For the following countries, you can also find them here:</p>
<p>
<b>UK</b>: https://www.nationalrail.co.uk/times_fares/46427.aspx </p>
<p>
<b>Germany</b>: https://www.bahn.com/en/view/home/info/gtc.shtml
</p>
<p>
<b>South Korea</b>: https://pages.trip.com/trains/terms-en-GB.html
</p>
<p>
<b>CHINA TRAIN TICKETS</b>
</p>
<p>If your train ticket is for
a journey in China, the following terms and conditions also apply to your ticket: https://us.trip.com/trains/new/trainTicketPolicy/?locale=en-US. .
</p>
<p>
<b>CHANGING, CANCELLING OR UPGRADING YOUR TICKET</b>
</p>
<p>Please check the relevant
rail operator’s terms for information on your rights to change or cancel your
ticket.
Note that we may also have provided you with some information on your
rights during your booking process, this information forms part of these terms.
</p>
<p>If your booking is changed
or cancelled by the relevant rail operator, generally that rail operator’s
terms and conditions will apply.
Please contact us directly (using the details
in section 1 of these terms) and we will help as part of our customer support
services.
</p>
<p>
<b>SPLIT TICKETS (UK ONLY)</b>
</p>
<p>
<b> </b>
</p>
<p>IF YOU HAVE BOOKED A SPLIT
TICKET FOR YOUR JOURNEY, YOU WILL HAVE MORE THAN ONE TICKET FOR YOUR JOURNEY.
ANY ADMNISTRATION FEES CHARGED BY THE RELEVANT RAIL OPERATOR TO CHANGE OR
CANCEL A TICKET WILL APPLY TO EACH OF THE TICKETS IN YOUR JOURNEY.</p>
<p>We will have made you aware
during your booking process that your ticket is a split ticket.
If you are
unsure if your ticket is a split ticket, please contact us using the details in
section 1 of these terms.
</p>
<p>
<b>CHANGING TRAINS</b>
</p>
<p>
<b> </b>
</p>
<p>If your journey requires a
change of trains, whilst we will try hard to only suggest journeys that provide
sufficient time to change trains, you must ensure that you are comfortable that
the time provided is sufficient for your individual needs.</p> 8) .
TOURS AND TICKETS (OTHER
PRODUCTS ON OUR WEBSITE SUCH AS AIRPORT TRANSFER, ATTRACTION TICKET, CAR RENTAL
ETC.) <p>
<b> </b>
</p>
<p>
<b>SUPPLIER’S TERMS AND CONDITIONS</b>
</p>
<p>As highlighted under “About these terms”, your
booking is also subject to the relevant Supplier’s (in this case, for e.g., the
car rental or airport transfer company) terms.
These can generally be found on
the Supplier’s own website.
Where possible, we will have provided you with a
link to these terms at the checkout stage of your booking process</p>
<p>
<b>CHANGING, CANCELLING OR UPGRADING YOUR BOOKING</b>
</p>
<p>Please check the relevant
Supplier’s terms for information on your rights to change or cancel your
booking.
Note that we may also have provided you with some information on your
rights during your booking process, this information forms part of these terms.
</p>
<p>If your booking is changed
or cancelled by the relevant Supplier, generally that Supplier’s terms and
conditions will apply.
Please contact us directly (using the details in section
1 of these terms) and we will help as part of our customer support services.
</p> 9) .
HOW WE MAY USE YOUR
PERSONAL INFORMATION  .
<p> </p>
<p>We will only use your
personal information as set out in our Privacy and Cookie Statement (https://pages.trip.com/service-guideline/privacy-policy-en-gb.html)</p> 10)  .
LIABILITY <p> </p>
<p>
<b>OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU</b> </p>
<p> </p>
<p>MUCH OF THE INFORMATION ON OUR WEBSITE HAS BEEN
PROVIDED BY THE RELEVANT SUPPLIERS AND/OR USERS OF OUR WEBSITE WHO HAVE
PROVIDED REVIEWS OF THE TRAVEL PRODUCTS  .
.
WE WILL ENDEAVOUR TO
ENSURE THAT THE INFORMATION IS ACCURATE AND COMPLETE, HOWEVER TO THE EXTENT
PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE INCURRED BY YOU
AS A RESULT OF THE INACCURACY OR INCOMPLETENESS OF THE INFORMATION.</p>
<p>NO REPRESENTATIONS, WARRANTIES OR CONDITIONS ARE
GIVEN BY US IN RESPECT OF ANY INFORMATION WHICH IS PROVIDED TO YOU ON OUR
WEBSITE AND ANY SUCH REPRESENTATIONS, WARRANTIES OR CONDITIONS ARE EXCLUDED,
SAVE TO THE EXTENT THAT SUCH EXCLUSION IS PROHIBITED BY LAW.</p>
<p>TO THE EXTENT PERMITTED BY
LAW, WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE INCURRED BY YOU AS A RESULT
OF:</p>
<p>·  .
INCORRECT DETAILS (SUCH AS NAME, ID DETAILS,
NATIONALITY, CONTACT DETAILS, PAYMENT DETAILS, DATES AND TIMES) SUBMITTED BY
YOU WHEN MAKING YOUR BOOKING.
THIS INCLUDES, BUT IS NOT LIMITED TO, LOSS OR
DAMAGE AS A RESULT OF:</p>
<p> .
NOT BEING ABLE TO CONTACT
YOU WITH IMPORTANT INFORMATION ABOUT YOUR BOOKING, WHERE YOU HAVE PROVIDED
INCORRECT CONTACT DETAILS.
</p>
<p> .
YOU BEING UNABLE TO USE A
TRAVEL PRODUCT (FOR E.G., BOARD A PLANE OR TRAIN, CHECK-IN TO A HOTEL, HIRE A
CAR, USE AN AIRPORT TRANSFER SERVICE OR USE AN ATTRACTION TICKET) DUE TO THE ID
DETAILS (INCLUDING NATIONALITY) PROVIDED BY YOU DURING YOUR BOOKING NOT
MATCHING THOSE ON YOUR ID.</p>
<p>·  .
YOUR FAILURE TO OBTAIN THE CORRECT DOCUMENTATION, SUCH
AS A PASSPORT, VISA OR PROOF OF VACCINATIONS, REQUIRED FOR YOUR TRAVEL PRODUCT.</p>
<p>·  .
YOUR FAILURE TO OBTAIN APPROPRIATE INSURANCE FOR YOUR
TRIP.</p>
<p>·  .
YOU BEING UNABLE TO USE A TRAVEL PRODUCT (FOR E.G.,
BOARD A PLANE OR TRAIN, CHECK-IN TO A HOTEL, HIRE A CAR, USE AN AIRPORT
TRANSFER SERVICE OR USE AN ATTRACTION TICKET) DUE TO:</p>
<p> .
YOUR FAILURE TO COMPLY WITH
THE RELEVANT SUPPLIER’S TERMS AND CONDITIONS.</p>
<p> .
YOUR FAILURE TO ARRIVE ON
TIME OR ALLOW SUFFICIENT TIME FOR CHECK-IN, BOARDING OR (WHERE RELVANT)
PASSPORT CONTROL AND SECURITY CHECKS.</p>
<p> .
YOUR BEHAVIOUR BEING DEEMED
AS UNACCEPTABLE BY THE RELEVANT SUPPLIER.</p>
<p>·  .
WHERE YOUR JOURNEY REQUIRES A FLIGHT TRANSFER OR
CHANGE OF TRAIN, BUS OR FERRY, YOUR FAILURE TO MAKE THE NEXT FLIGHT,TRAIN, BUS
OR FERRY DUE TO YOUR OWN ACTS OR OMMISIONS.
</p>
<p>·  .
YOUR DISCOUNT CARD (SUCH AS A RAILCARD) NOT BEING
VALID FOR THE JOURNEY YOU HAVE SELECTED.</p>
<p>·  .
ANY BOOKINGS, INCLUDING DUPLICATE BOOKINGS, MADE BY
YOU IN ERROR.
</p>
<p>·  .
ANY FEES CHARGED BY YOUR ACCOUNT PROVIDER FOR
INTERNATIONAL PAYMENTS, ALTERNATIVE EXCHANGE RATES USED BY YOUR ACCOUNT
PROVIDER WHEN PAYING IN A DIFFERENT CURRENCY OR ANY CHANGES IN THE EXCHANGE
RATE BETWEEN THE TIME OF BOOKING AND THE TIME OF PAYMENT.</p>
<p>·  .
ANY DIRECT COMMUNICATIONS BETWEEN YOU AND THE RELEVANT
SUPPLIER.
</p>
<p>·  .
ANY INNACURATE GUEST OR STAR RATING.</p>
<p>·  .
FALSE, INACCURATE, OUTDATED OR INCOMPLETE PAYMENT
INFORMATION PROVIDED BY YOU.</p>
<p>·  .
THE USE OF ANY INTERACTIVE AREA BY A USER OF OUR WEBSITE IN
CONTRAVENTION OF OUR CONTENT STANDARDS SET OUT IN THESE TERMS.</p>
<p>·  .
YOU TRAVELLING TO AND/OR AROUND AN AREA WITH A TRAVEL
WARNING OR TRAVEL RESTRICTIONS IN PLACE.</p>
<p>·  .
EVENTS OUTSIDE OF OUR CONTROL, INCLUDING BUT NOT
LIMITED TO:</p>
<p> .
ACTS OF GOD, FLOOD,
DROUGHT, EARTHQUAKE OR OTHER NATURAL DISASTER;</p>
<p> .
EPIDEMIC OR PANDEMIC;</p>
<p> .
TERRORIST ATTACK, WAR,
COMMOTION OR RIOTS, THREAT OF OR PREPARATION FOR WAR, ARMED CONFLICT,
IMPOSITION OF SANCTIONS, EMBARGO, OR BREAKING OFF OF DIPLOMATIC RELATIONS;</p>
<p> .
NUCLEAR, CHEMICAL OR
BIOLOGICAL CONTAMINATION OR SONIC BOOM;</p>
<p> .
ANY LAW OR ANY ACTION TAKEN
BY A GOVERNMENT OR PUBLIC AUTHORITY.
AND</p>
<p> .
INTERNET, SYSTEM OR DEVICE
INSTABILITY, COMPUTER VIRUSES AND HACKER ATTACKS.</p>
<p>PLEASE NOTE THAT WE ONLY PROVIDE OUR WEBSITE FOR
DOMESTIC AND PRIVATE USE.
YOU AGREE NOT TO USE OUR WEBSITE FOR ANY COMMERCIAL
OR BUSINESS PURPOSES, AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT,
LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.</p>
<p> </p>
<p>
<b>BREACH OF THESE TERMS BY YOU</b>
</p>
<p> </p>
<p>You are responsible for any losses suffered by
us as a result of any use by you of our Website and/or booking services which
is not in accordance with these terms.
</p>
<p>
<b> </b>
</p>
<p>Failure to comply with these terms may result in our taking all or any
of the following actions:</p>
<p> </p>
<p>•  .
Immediate, temporary or permanent withdrawal of your right to use our
Website and/or our booking services.</p>
<p>•  .
Immediate, temporary or permanent removal of any Contribution uploaded
by you to our Website.</p>
<p>•  .
Issue of a warning to you.</p>
<p>•  .
Legal proceedings against you for reimbursement of all costs on an
indemnity basis (including, but not limited to, reasonable administrative and
legal costs) resulting from the breach.</p>
<p>•  .
Further legal action against you.</p>
<p>•  .
Disclosure of such information to law enforcement authorities as we
reasonably feel is necessary or as required by law.</p> 11)  .
COMPLAINTS <p>
<b> </b>
</p>
<p>If you have any questions
or complaints about our Website or booking services, please contact us using the details in
section 1 of these terms.
</p> 12)  .
WHICH COUNTRY’S LAWS
APPLY TO ANY DISPUTES? <p> </p>
<p>These terms and any dispute
or claim (including non-contractual disputes or claims) arising out of them,
their subject matter or formation shall be governed by and construed in
accordance with the law of Singapore, although this shall not deprive you of any
mandatory consumer rights of the law of the country in which you are resident
in.
</p>
<p>You and we both agree that
the courts of Singapore will have jurisdiction over any dispute or claim
(including non-contractual disputes or claims) arising out of or in connection
with these terms or their subject matter or formation, although this shall not
deprive you of any mandatory right to choose instead to resolve any such
dispute or claim in the courts of the country in which you are resident.</p> 13)  .
LANGUAGE <p> </p>
<p>Where the original English
version of these terms has been translated into other languages, the English
version shall prevail in the event of any inconsistences between the versions.</p> 14)  .
GENERAL <p> </p>
<p>These terms are between you and us.
No other
person shall have any rights to enforce any of these terms.</p>
<p>If any court or relevant authority finds that
part of these terms are illegal, the rest will continue in full force and
effect.</p>
<p>Even if we delay enforcing these terms, we may
still take steps against you at a later date.
</p>
<p> </p>
<p> </p>