<p>
<b>PRIVACY AND COOKIES</b>
</p>
<p>
<b>Updated on </b>
<b>December 19</b>
<b>, </b>
<b>2023</b>
<b>
</b>
</p>
<p>
<b>
<u> </u>
</b>
</p>
<p>
<b>To access our Cookie Statement, please click here.</b>
</p>
<p> </p>
<b>
<u>Privacy Statement</u>
</b>
<p>
<u>1.</u>
<u>  .
About This Privacy Statement and
Trip.com</u>
</p>
<p>
<u>·</u>
<u>  .
When Does This Privacy
Statement Apply?</u>
</p>
<p>
<u>·</u>
<u>  .
Trip.com</u>
</p>
<p>
<u>2.</u>
<u>  .
About Your Personal Information and
Uses</u>
</p>
<p>
<u>·</u>
<u>  .
What Personal Information
Does Trip.com Collect on Me and Others?</u>
</p>
<p>·  .
What
Personal Information Does Trip.com Disclose for a Business Purpose?</p>
<p>·  .
How Does Trip.com Collect
My Personal Information?</p>
<p>·  .
How Does Trip.com Use My
Personal Information?</p>
<p>
<u>·</u>
<u>  .
How
Does Trip.com Share My Information?</u>
</p>
<p>
<u>3.</u>
<u>  .
What are My Rights?</u>
</p>
<p>
<u>·</u>
<u>  .
Erasure,
Access, and Others</u>
</p>
<p>
<u>·</u>
<u>  .
How
Can I Lodge a Complaint?</u>
</p>
<p>
<u>4.</u>
<u>  .
Use of This Website by Children</u>
</p>
<p>
<u>5.</u>
<u>  .
Information Security and Protection</u>
</p>
<p>
<u>6.</u>
<u>  .
Modification of Privacy Statement</u>
</p>
<p> </p>
<p>Welcome to Trip.com! This
Privacy Statement, together
with our Cookie Statement and Terms and Conditions, sets out the approach that
we at Trip.com take with regards to the collection and handling of any
identifiable information about you, and applies to all Trip.com websites
(including any affiliated sites), mobile apps, and other services operated by
us (hereafter collectively referred to as the “Services”).</p>
<p>We understand that
providing information online involves a great deal of trust on your part.
We
take this trust very seriously and make it a high priority to ensure the
security and confidentiality of the personal information you provide us when
you visit our website or use our Services.
Before providing us with your
personal information, please read this Privacy Statement carefully to learn
about our privacy practices.</p>
<p>About This Privacy Statement and Trip.com</p>
<p>When Does This Privacy Statement Apply?</p>
<p>This Privacy Statement
applies to information about you as an identifiable person that Trip.com or its
mobile application collects from, or about you.
This Privacy Statement does not
apply to anonymous data that cannot identify you in any way.<br>
This website may contain links to third-party websites.
Trip.com is not
responsible for the privacy practices or the content of these third-party
websites.
We recommend that you carefully read the privacy statements of such
sites.</p>
<p>Trip.com</p>
<p>Trip.com is operated by
Trip.com Travel Singapore Pte.
Ltd., a limited liability company with its
address at 30
Raffles Place, #29-01 Singapore 048622.
We are a global online
travel agency.</p>
<p>About Your Personal Information and Uses</p>
<p>What Personal Information Does Trip.com Collect on Me and Others?</p>
<p>We
collect the following personal information on you and others (set out in the
categories established by the California Consumer Privacy Act):</p>
<p>·  .
Identifiers,
such as: your name.
address.
email address.
phone number.
a unique personal or
online identifier.
an IP address.
an account name or ID document / passport
number.</p>
<p>·  .
Personal
information, such as: insurance policy number.
bank account number, credit card
number, debit card number, or any other financial information.
or medical
information or health insurance information (when fulfilling your travel
requests for disability considerations and dietary preferences).</p>
<p>·  .
Your date of birth and
gender (we may collect information on other protected classifications when
fulfilling your individual travel requests such as dietary preferences)</p>
<p>·  .
Internet or other similar
network activity, including:</p>
<p>§ Device information or
software information, such as your IP address, software version and device
identifier (IDFA / IMEI) of the mobile device you use, and configurations of
the web browser or mobile device you use to access our services.</p>
<p>§ Information that is
searched for or browsed when you use our services, such as web pages used or
terms searched and pages visited through the app, as well as other information
browsed or provided when using our services.</p>
<p>§ Information contained in
the content you share through our services, such as a photo shared or uploaded,
comments, and dates and times, etc.</p>
<p>§ Information on your
preferences, such as language, region and currency.</p>
<p>·  .
Geolocation
data, which we collect when you turn on your device’s location feature and use
our location-based services.
This includes your geographical position
information collected via GPS or WIFI, your address information contained in
the account information you provide to us, and shared information uploaded by
you or others showing your current or previous location.
You can turn off the
location feature to prevent us from collecting your location information.</p>
<p>·  .
Audio
information, when we record phone conversations, when you call us and when you
answer our calls.
Additionally, we may integrate calling services into our
platforms to enable you to connect with us, and when we do, we receive metadata
about the call activities (such as where you called from, who you are, and the
date and length of the call).</p>
<p>What Personal Information Does Trip.com Disclose for a Business Purpose?</p>
<p>We
disclose the following personal information for a business purpose (set out in
the categories established by the California Consumer Privacy Act):</p>
<p>·  .
Identifiers,
such as: your name.
address.
email address.
phone number.
a unique personal or
online identifier.
an IP address.
an account name or ID document number or
passport number.</p>
<p>·  .
Personal
information, such as: insurance policy number.
bank account number, credit card
number, debit card number, or any other financial information.
or medical
information or health insurance information (when fulfilling your travel
requests for disability considerations and dietary preferences).</p>
<p>·  .
Your date of birth and
gender (we may collect information on other protected classifications when
fulfilling your individual travel requests such as dietary preferences)</p>
<p>·  .
Internet or other similar
network activity, including:</p>
<p>§ Device information or
software information, such as your IP address, software version and device
identifier (IDFA / IMEI) of the mobile device you use, and configurations of
the web browser or mobile device you use to access our services.</p>
<p>§ Information that is
searched for or browsed when you use our services, such as web pages used or
terms searched and pages visited through the app, as well as other information
browsed or provided when using our services.</p>
<p>§ Information contained in
the content you share through our services, such as a photo shared or uploaded,
comments, and dates and times, etc.</p>
<p>§ Information on your
preferences, such as language, region and currency.</p>
<p>·  .
Geolocation
data, which we collect when you turn on your device’s location feature and use
our location-based services.
This includes your geographical position
information collected via GPS or WIFI, your address information contained in
the account information you provide to us, and shared information uploaded by
you or others showing your current or previous location.
You can turn off the
location feature to prevent us from collecting your location information.</p>
<p>·  .
Audio
information, when we record phone conversations, when you call us and when you
answer our calls.
Additionally, we may integrate calling services into our
platforms to enable you to connect with us, and when we do, we receive metadata
about the call activities (such as where you called from, who you are, and the
date and length of the call).</p>
<p>How
Does Trip.com Collect My Personal Information?</p>
<p>·  .
We
Collect Information Directly From You</p>
<p>Trip.com collects and uses
the information you provide to us directly in order to provide you with the
services you request.
For example, when you:</p>
<p>§ register a Trip.com
account;</p>
<p>§ book and pay for a travel
product, such as a hotel, car rental or a flight, train or attraction ticket;</p>
<p>§ get in touch with our
customer services team, or reach out to us through other means (such as through
social media) – this includes recording phone conversations, when you call us
and when you answer our calls.
or</p>
<p>§ participate in referral
programs or sweepstakes, or provide us with feedback on or ask for help with
our services.</p>
<p>You may be travelling with
other guests or make a booking on someone else’s behalf,
in which case you will provide their personal information to Trip.com.
However,
we would like to remind you that it is your responsibility to ensure that the
person or people whose personal information you have provided are aware that
you’ve done so, and have agreed to your sharing of their personal information
with Trip.com for these purposes.</p>
<p>·  .
We
Collect Information Automatically</p>
<p>Trip.com collects some
information about you automatically.
Specifically, the geolocation data, audio
information and internet or other similar network activity information set out
in section “What Personal Information Does Trip.com Hold on Me and Others?”
above.
We collect this information through cookies, a web beacon, or other
channels when you use our services.</p>
<p>More information on how we
use cookies can we found in our Cookie Statement below.
</p>
<p>·  .
We Collect
Information Through Other Sources</p>
<p>We will obtain some
information from affiliates and business partners.
For example, when you make a
booking or reservation through the website or mobile app of one of our
affiliates or business partners.
Also, we allow you to log into Trip.com with
your social media account, and with your consent (you grant authorization to
the social platform), your personal information will be shared with us through
that social platform.</p>
<p>How Does Trip.com Use My Personal Information?</p>
<p> .
Trip.com will generally collect and
use your personal information for the following business and commercial
purposes:</p>
<p>
<b>1.</b>  .
<b>To fulfil a contract, or take steps linked to a
contract: The use of your information may be necessary to perform the contract
that you have with us, including:</b>
</p>
<p>1) <b>Providing
services to you:</b> We will use your personal information to complete and
manage your online booking.
In addition, we will provide you with related
products and services through affiliates, business partners, and third parties.</p>
<p>2) <b>Fulfilling
obligations</b>: Dealing with insurance claims and payments that occur under
relevant policies, processing commissions paid to partners, claiming for loss
caused by service partners, or recovering payments made etc.</p>
<p>
<b>2.</b>  .
<b>For business purposes.
In particular:</b>
</p>
<p>1) <b>Account
management:</b> You can create a Trip.com account and we will use the
information you provide to manage your account and provide you with practical
features.
You can use your account for various operations, such as managing
bookings, adjusting personal settings, adding frequently used passenger
information, checking past bookings, evaluating orders, and managing payments,
etc.</p>
<p>2) <b>Responding
to your inquiries and requests:</b> We provide customer service in
multiple languages to offer help when you need it.</p>
<p>3) <b>Marketing
activities:</b> Where you have a Trip.com account, we will also use your
personal information for marketing purposes, such as sending you information
and promotional activities on travel products or services that may interest
you.
You may also have subscribed to receive electronic direct marketing
content in relation to our products and services, or other products and
services provided by our affiliates and partners. .
You can opt out of
receiving any non-essential emails, including marketing emails, by: contacting
us.
clicking the unsubscribe link contained at the bottom of such emails.
or,
by adjusting the notification settings in your account profile on the Trip.com
website or app.</p>
<p>4) <b>Contacting
you:</b> Responding to and dealing with your questions or requests,
sending booking-related messages (such as messages telling you of a
successfully submitted booking, messages reminding you to complete unfinished
bookings, etc.).
We may also send you questionnaires or invite you to provide
feedback on our services, etc.</p>
<p>5) <b>Market
research:</b> We will sometimes invite you to participate in market
research to better understand your interest in our products, services, and
websites.</p>
<p>6) <b>Improving
service security and reliability:</b> We may detect and prevent fraud and
illegal activities and use your personal information for risk assessment and
security purposes.
If you are using our app, it will send us error-reporting
information in the event that it crashes or hangs.
This enables us to
investigate the error and to improve the stability of the app for future
releases.
</p>
<p>7) <b>Data
analysis:</b> We may use your personal information for analysis so that we
can get to know your location, your preferences, and demographic information,
or match it with the data obtained from other sources (including third
parties), to develop our products and services or marketing plans, and to
improve our services.</p>
<p>8) <b>Daily
operations:</b> Including but not limited to booking management, customer
verification, technical support, network maintenance, troubleshooting, internal
administrative affairs, internal policies and procedures, and producing
internal reports.</p>
<p>9) <b>Monitoring:</b> </p>
<p>§ We monitor customer
accounts to prevent, investigate and/or report fraud, terrorism,
misrepresentation, security incidents or crime, in accordance with applicable
law.
</p>
<p>§ Your phone conversations
with our customer service staff, both answering our calls and calling us, may
also be recorded.
We may rely on these recordings to monitor the quality of our
customer service, check the accuracy of the information you provide to prevent
fraud, or serve the purpose of internal staff training.</p>
<p>§ We monitor your use of our
website or app, to help us refine and improve the way our website or app works.
</p>
<p>10) <b>Reviews
and feedbacks:</b>
</p>
<p>§ We display guest reviews on
the related accommodation information page on our websites, on our mobile apps,
on our social media accounts and social media apps, or on the website of the
related accommodation or business partner’s website.
This is to inform other
travelers about the quality of the travel product you used, the destination you
chose, or the other services you have used.</p>
<p>§ We will also aggregate your
guest review data with feedback from other customers in order to sort and
prioritize guest reviews.
We may use the information in your reviews or in
other destination-related information you share with us in an anonymous form,
unless you have included this information in your public profile.
This is to
help travelers like you find the right destination and the best accommodation
to suit them.</p>
<p>11)
<b>Payment verification:</b> If you use a credit or debit card as payment,
we also use third parties to check the validity of the sort code, account
number, and card number you submit in order to prevent fraud.</p>
<p>12)
<b>Investigations and complaints management:</b> We use information you
provide to investigate any complaints received from you or from others about
our website, or our products and services.
We also use data in connection with
legal claims, compliance, regulatory and investigative purposes as necessary
(including the disclosure of such information in connection with legal process
or litigation).</p>
<p>
<b>3.</b>  .
<b>For purposes which are required by law:</b>
</p>
<p>
<b>Legal purposes:</b> In certain cases, we
may need to use your information to handle and resolve legal disputes,
regulatory investigations and compliance, respond to requests by government or
law enforcement authorities conducting an investigation, or to enforce the Terms
and Conditions in connection with any Services provided by Trip.com as
reasonably expected.</p>
<p>How Does Trip.com Share My Information?</p>
<p>We may share your booking
information, account information, device information, and location information
with affiliate companies within our corporate family and third parties, such as
the partners detailed below, to ensure the successful provision of services to
you.
Our partners include the following types:</p>
<p>o  .
<b>Providers:</b> including but not
limited to hotels, airlines, cruise lines, car rental agencies, travel
agencies, scenic spot operators, and event providers and agents that meet your
booking needs.
These providers may contact you as needed to provide you with
travel products or services.
These providers are not controlled by Trip.com and
personal information disclosed to them is subject to the applicable provider's
privacy statement and security practices.
Therefore, we encourage you to review
the privacy policies of any travel provider whose products you purchase through
Trip.com.</p>
<p>o  .
<b>Third party vendors:</b> We may work with
third party vendors under contract to us to provide services or functions on
our behalf, including credit card processing, business analytics, customer
service, marketing, distribution of surveys or sweepstakes, and fraud prevention.
We may also authorize third-party vendors to collect information on our behalf,
including information necessary for us to operate the features of our website
or to facilitate the delivery of online advertising tailored to your interests.
Third-party vendors have access to and may collect information only as needed
to perform their functions and are not permitted to share or use the
information for any other purpose.</p>
<p>o  .
<b>Financial institutions and
third-party payment agencies:</b> When you place a booking, apply for a refund, or
purchase insurance, we will share the related information with the relevant
financial institutions or the third-party payment agencies, and as we believe
is necessary for fraud detection and prevention, we will further share other
necessary information (i.e.
email address, phone number, and IP address) with
the relevant financial institutions.</p>
<p>o  .
<b>Business partners:</b> with whom we may
jointly offer products or services, or whose products or services may be
offered on our websites or apps.
You may tell when a third party is involved in
a product or service you have requested because their name will appear, either
alone or with ours.
If you choose to access these optional products or
services, we may share information about you, including your personal
information, with those partners.
Please note that we do not control the
privacy practices of these third-party business partners.</p>
<p>o  .
<b>Affiliated companies within
our corporate family:</b> We may share your personal information with our
affiliated companies so that we best provide you with the requested service as
well as information about other travel-related products and services.
All parts
of our company provide similar protection measures for your personal
information that are no less stringent than this Privacy Statement.</p>
<p>We may share your personal
information in the context of complying with legal obligations, to protect our
or your interests in legal matters, and in the case of a merger or acquisition.</p>
<p>We may share your personal
information by selling it to third parties, subject to your right to opt-out of
those sales.
Our personal information sales do not include information about
individuals we know are under the age of 16.
In the preceding 12 months, we may
have sold online identifiers to advertising service providers to allow us to
personalize the adverts that we show you.
To opt-out of these sales, please go
to https://us.trip.com/pages/treatyforcookie.</p>
<p>What are My Rights?</p>
<p>This
section is for California residents.</p>
<p>Erasure, Access, and Others</p>
<p>If you wish to delete your
Trip.com account information, you may call our customer support (https://pages.trip.com/service-guideline/contact-us-en-us.html)
noted on Trip.com’s official website, and follow the instruction to be put
through to a customer service specialist who will help you delete your account
information after completing a verification process.
After the deletion, we
will no longer collect, use, or share any personal information related to this
account.</p>
<p>You can request that we
delete your personal information if you no longer want us to use your
information to provide services to you.</p>
<p>In addition, you can
request:</p>
<p>§ the categories of personal
information collected about you in the 12 months preceding you request;</p>
<p>§ the categories of sources
for that personal information collected.
</p>
<p>§ the business or commercial
purposes for collecting that personal information.
</p>
<p>§ the categories of third
parties with whom we share that personal information.
</p>
<p>§ a copy of the specific
pieces of personal information collected.
and</p>
<p>§ a list of the personal
information we disclosed for business purpose, by category of personal
information and by category of recipient, identifying the personal information
categories that each recipient category obtained in the previous 12 months.</p>
<p>The rights listed above may
not apply in all cases.
For example, if you ask us to delete information which
we are required by law to keep or have compelling legitimate interests in
keeping, we may not be able to delete all of your personal information, in
which case we will inform you of the relevant exceptions.</p>
<p>To address any privacy or
security questions or concerns, or to make any of these requests, please
contact us with details about your request at sg_dataprotection@trip.com.
or</p>
<p>We will respond to your
above requests without undue delay.
Trip.com shall take reasonable steps to
verify customer identity before taking further action on your request:</p>
<p>o  .
Where you have a Trip.com
account, we will ask you to:</p>
<p>1.  .
Log out of your account and
log back in within 24 hours.</p>
<p>2.  .
Where you have placed an
order, provide us with 2 pieces of information of your recent order(s) (i.e.
departure date or city, check-in date or hotel name, guest name).</p>
<p>3.  .
Provide a scanned copy of
your passport or government issued ID.</p>
<p>If you have an associated
account (for example, you have logged in to Trip.com via a social media
account), we will also ask you to log in and update the “name” section of your
personal profile to a unique verification code that we will provide to you.</p>
<p>o  .
Where you do not have a
Trip.com account, we will ask you to:</p>
<p>1.  .
Provide us with 2 pieces of
information of your recent order(s) (i.e.
departure date or city, check-in date
or hotel name, guest name).</p>
<p>2.  .
Provide a scanned copy of
your passport or government issued ID.</p>
<p>Where an authorised agent
is making a request on your behalf, we will ask for proof of their authority,
such as a copy of their power of attorney.
</p>
<p>Trip.com will not
discriminate against you for exercising any of your rights under this section.</p>
<p>How Can I Lodge a Complaint?</p>
<p>We are committed to investigating
and resolving complaints about our collection or use of your personal
information.
To make a complaint, contact us
at sg_dataprotection@trip.com.</p>
<p>Clearly provide the
following information to help us address the issue effectively:</p>
<p>§ The specific data privacy
complaint (please provide as much detail as possible including country, your
understanding of the data privacy infringement, and redress requested);</p>
<p>§ Your full name and how we
can contact you;</p>
<p>§ Any previous correspondence
on this specific data privacy issue.</p>
<p>We aim to resolve all
issues in a timely manner, or as mandated by applicable law, but if this is not
possible because a more detailed investigation is required, we will keep in
regular contact with you to ensure that you are kept informed of the resolution
of your matter.</p>
<p>Use
of This Website by Children</p>
<p>This website is not
intended for anyone under the age of 16 years old.
If you are under 16, you may
not register with, or use this website.</p>
<p>Information Security and Protection</p>
<p>Trip.com attaches great
importance to information security and has set up a dedicated team for this.
We
strive to protect your personal information and have taken appropriate
managerial, technological, and physical security measures.</p>
<p>In terms of the data life
cycle, we have established security measures for all stages including data
collection, storage, display, processing, use, and destruction.
We take
different control measures according to the level of information sensitivity,
including but not limited to access control, SSL encryption transmission, and
high-level encryption algorithms for encrypted storage, in order to mask the
sensitive information to be displayed, etc.</p>
<p>Notwithstanding the
foregoing security measures, please also understand that there are no “perfect
security measures” for the internet.
We rely on currently available
technologies and take appropriate security measures to protect your
information.</p>
<p>Your account has in-built
security features.
You are advised to properly safeguard your account and
password and do not disclose your password to any person.
If you discover your
personal information has been leaked, especially your account and password,
please contact our customer service staff immediately so that we can take the
appropriate measures.</p>
<p>In the unlikely event of a
data breach affecting your personal information, we will inform you in
accordance with laws and regulations by email or other means.</p>
<p>Modification of Privacy Statement</p>
<p>Trip.com will modify this
Privacy Statement when necessary.
Please understand that we may revise this
Privacy Statement at times as we consider appropriate.
We will note the date of
the latest update of this Privacy Statement and the update will take effect
when it is published.
Trip.com will not reduce your rights under this Privacy
Statement.
Trip.com will prominently post major changes made (for example, for
changes concerning certain services, we will inform you via email of the
specific changes in the Privacy Statement).
Therefore, you should review this
Privacy Statement periodically to keep up with our most current policies.</p>
<b>
<u>Cookie Statement</u>
</b>
<p>We use cookies to deliver our services and to help us
improve our website.</p>
<p> </p>
<p>What
is a cookie?</p>
<p> </p>
<p>A
cookie is a small text file that we store on your computer when you use our
website.
To learn more about cookies, please go to www.aboutcookies.org.
</p>
<p> </p>
<p>What
cookies does Trip.com use?</p>
<p> </p>
<p>We
use the following cookies:</p>
<p> </p>
<p>
<b>
<u>Essential cookies</u>
</b>
</p>
<p> </p>
<p>·  .
These are cookies that our
website cannot operate without.
They include, for e.g., cookies that enable you
to log into secure areas of our website, use a shopping cart and pay for travel
products.</p>
<p> </p>
<p>
<b>
<u>Non-essential cookies</u>
</b>
</p>
<p> </p>
<p>·  .
<b>Functionality cookies: </b>These are used to recognise
you when you return to our website.
This enables us to personalise our content
for you and remember your preferences (for e.g., your choice of language,
region and currency).
</p>
<p> </p>
<p>·  .
<b>Analytics cookies:</b> These allow us to count
the number of visitors to our website and to see how they move around it.
This
helps us improve the way our website works, for e.g., by ensuring that users
are finding what they are looking for easily.</p>
<p> </p>
<p>·  .
<b>Targeting cookies:</b> These cookies record your
visit to our website, the pages you have visited and the internal links you
have followed.
We will use this information to make our website and the travel
products we display to you more relevant to your interests.
</p>
<p> </p>
<p>·  .
<b>Advertising cookies</b>: These allow us to
personalise the adverts that we show you and that you see across the
internet. .
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