Sign inRequest a reviewLearn moreSignature pendingSignRejectView detailsReview labelNot SpamRemove foreverNot SpamPage/12Loading…{"id": "1OGFdVq7AjuxW5TK5vGNTG20j82vJjPY1", "title": "Botpress – Privacy Statement.pdf", "mimeType": "application\/pdf"}Page 1 of 12<p>Botpress Privacy Statement
</p>
<p>Last updated : August 24, 2023
</p>
<p>At Botpress, we value privacy.
That is why we have established and implemented policies and practices
</p>
<p>governing personal data.
</p>
<p>This statement describes how Botpress Technologies Inc.
and its relevant affiliates, including Botpress
</p>
<p>Inc.
("Botpress" or "us" or "we"), collect, use, share, store and otherwise process personal data about
</p>
<p>users of the Botpress Service (the "Service") and personal data processed through our website, which
</p>
<p>presents our products and services (the “Website”).
</p>
<p>Depending on the context, the use of the second person ("you" or "your") refers to a Customer, User,
</p>
<p>Visitor and/or End-User.
</p>
<p>In this Privacy Statement:
</p>
<p>● “Conversation Data” means content inputted by an End-User into a Customer Bot in a production
</p>
<p>environment and data generated by the Customer Bot in a conversation with an End-User.
</p>
<p>● “Customer” means the person or business who purchased a subscription to the Service or is
</p>
<p>using the free version of the Service.
</p>
<p>● “Customer Bot” means a program designed to automate interactions with End-Users of a service
</p>
<p>or website, including any configuration data or other associated data that is developed using
</p>
<p>Botpress software compatible with the Service by Customers, by Users on behalf of a Customer
</p>
<p>or by Botpress for the benefit of the Customer and that is hosted through the Service.
</p>
<p>● “End-User” means an individual interacting with a Customer Bot hosted through our Services.
</p>
<p>● “Personal data” refers to any information that identifies or could be reasonably associated with
</p>
<p>an individual.
</p>
<p>● “Visitor” means an individual browsing our Website.
</p>
<p>● “Usage Data” means data about the Users’ use of the Service, which may contain personal data
</p>
<p>where identifying individual users is necessary but excluding any Conversation Data.
Usage Data
</p>
<p>may include personal data about the employees and contractors of the Customer but not about
</p>
<p>End-Users interacting with Customer Bots.
</p>
<p>● “User” means an individual using the Service on behalf of the Customer, such as an employee of
</p>
<p>the Customer.
</p>
<p>The contact details of the person responsible for data processing is the following: legal@botpress.com
</p>
<p>1.
What Personal Data is Collected Through The Service
</p>
<p>● End-Users
</p>
<p>We collect analytics data, which includes:
</p>
<p>● The operating system and language of a device
</p>
<p>● The IP address from which a device accesses the Service
</p>
<p>● The country, state, city and postal code where the device is located
</p>
<p>● Navigation data, such as pages viewed, number of connections to the Service,
</p>
<p>duration of a session, and date of connections to the Service.
</p>Page 2 of 12<p>We collect this data when an End-User interacts with a Customer Bot for the sole purpose of
</p>
<p>providing the Service to our Customers.
This data is not personally linked to a specific End-User
</p>
<p>and is transmitted to us in aggregate form.
</p>
<p>We process personal data about End-Users on behalf of our Customers pursuant to their
</p>
<p>instructions.
</p>
<p>We do not use Conversation Data or other End-User personal data for any other purpose,
</p>
<p>which includes analytics and algorithms and model improvements or training.
</p>
<p>● Users and Customers
</p>
<p>We collect the following personal data:
</p>
<p>● Full name, email and password
</p>
<p>● Content of communications transmitted to us by Users, which could contain personal data
</p>
<p>● Content updated to the Customer Bot, which could contain personal data, including:
</p>
<p>■ Text response
</p>
<p>■ Images
</p>
<p>■ Prompts
</p>
<p>■ Knowledge bases
</p>
<p>■ Training utterances
</p>
<p>■ Documents
</p>
<p>■ Websites
</p>
<p>● Analytics data which may include:
</p>
<p>● The operating system and language of a device
</p>
<p>● The IP address from which a device accesses the Service
</p>
<p>● The country, state, city and postal code where the device is located
</p>
<p>● Navigation data, such as pages viewed, number of connections to the Service,
</p>
<p>duration of a session, and date of connections to the Service.
</p>
<p>o We use the content updated to the Customer Bot for the sole purpose of providing the
</p>
<p>Service to our Customers.
</p>
<p>o We do not use this content for any other purpose, including to perform analytics
</p>
<p>and model improvements, create algorithms or for training purposes.
</p>
<p>2.
What Personal Data is Collected Through The Website
</p>
<p>● Visitors
</p>
<p>When a Visitor fills out a form on our Website, we collect the following personal data:
</p>
<p>● Full name
</p>
<p>● Phone number
</p>
<p>● Email address
</p>
<p>● Employment information (title, employer)
</p>
<p>● Any other information that Visitors voluntarily communicate to us
</p>Page 3 of 12<p>When a Visitor browses our Website, we automatically collect the following analytics data,
</p>
<p>with the use of tools such as Google Analytics:
</p>
<p>● The operating system and language of a device
</p>
<p>● The IP address from which a device accesses the Website
</p>
<p>● The country, state, city and postal code where the device is located
</p>
<p>● Navigation data, such as pages viewed, number of connections to the Website, duration
</p>
<p>of a session, date of connections to the Website, page from which the Website is accessed
</p>
<p>● Gender
</p>
<p>● Age
</p>
<p>● Interests
</p>
<p>This information is recorded each time a Visitor interacts with the Website.
This data is not
</p>
<p>personally linked to a specific Visitor and is transmitted to us in aggregate form.
</p>
<p>Google Analytics may be deactivated on a browser through an add-on available at this address:
</p>
<p>https://tools.google.com/dlpage/gaoptout.
</p>
<p>3.
Why We Process Personal Data
</p>
<p>We process the personal data collected through the use of the Service or the Website for the following
</p>
<p>purposes:
</p>
<p>● Operation of the Service, Customer Service and Technical Support
</p>
<p>o We process the personal data collected through the Service to provide services to our
</p>
<p>Customers, including customer service and technical support, in accordance with their
</p>
<p>instructions.
Conversation Data is processed only for this purpose.
</p>
<p>o As part of the Service, we will process the personal data of Users and Visitors to
</p>
<p>respond to their requests, including requests for assistance, payment processing, etc.
</p>
<p>● Communication with Users, Customers and Visitors
</p>
<p>We process personal data about Users and Customers to communicate with them about their use
</p>
<p>of the Service or the Website.
We may also send marketing communications about us, our
</p>
<p>products and promotions, but only if Customers and Users have agreed to receive marketing
</p>
<p>communications from us.
We comply with all applicable regulations regarding unsolicited
</p>
<p>electronic messages.
If you no longer wish to receive electronic communications from us, you
</p>
<p>may unsubscribe at any time by writing to us at legal@botpress.com
</p>
<p>If a Visitor has provided personal data, we use it for communication purposes.
</p>
<p>● Identification and Authentification of Users and Customers
</p>
<p>To render the Service, we process personal data to identify and authenticate Users and
</p>
<p>Customers.
</p>Page 4 of 12<p>● Product Improvement
</p>
<p>We process aggregated Usage Data to improve our products and services, identify trends in
</p>
<p>product use and develop new products and offerings.
</p>
<p>We also use browser cookies and other tracking technologies to improve our Website.
</p>
<p>● Personalization of our Service and Website
</p>
<p>We process the data collected through the Website to offer Visitors content that corresponds to
</p>
<p>their situation or interests.
For example, the home page of the Website may be displayed
</p>
<p>according to language preferences, and the products and services displayed may be different
</p>
<p>depending on geographic location.
</p>
<p>We may also use personal data to customize our Customer's and Users' experience of the
</p>
<p>Service.
</p>
<p>● Maintenance and Security
</p>
<p>We process the data collected through the Website and the Service and data from analytics tools
</p>
<p>to monitor Users' and Customers' use of the Website and the Service, to prevent misuse of the
</p>
<p>Website or the Service, to identify problems or bugs with the Website or the Service, and to
</p>
<p>determine what features need to be improved.
</p>
<p>We may use data collected automatically to ensure the security of the Website, the Service and
</p>
<p>our computer systems (e.g.
to prevent misuse or to deter, monitor and prevent fraud).
</p>
<p>● Personalized Marketing and Retargeting
</p>
<p>We process the data collected through the Website to provide marketing materials, and customize
</p>
<p>our Website and advertising campaigns based on data collected, such as a subscription to our
</p>
<p>newsletter, interest in our products and services and clickthrough data, including the pages visited
</p>
<p>or the products viewed on the Website.
This data allows us to target audiences to partners offering
</p>
<p>advertising services.
</p>
<p>We use browser cookies and other tracking technologies to personalize Visitors’ experience on
</p>
<p>the Website and deliver advertisements to targeted audiences (based on Website traffic only).
</p>
<p>Data collected through the Service, including Conversation Data, is not used for this
</p>
<p>purpose.
</p>
<p>● Comply with legal obligations
</p>
<p>Where applicable, we process personal data to comply with laws and regulations that apply to our
</p>
<p>activities, including for dispute resolution, responding to lawful requests and cooperating with
</p>
<p>government entities or courts.
</p>
<p>4.
How We Store and Transfer Personal Data
</p>
<p>We retain your personal data only as long as it's necessary for the intended processing purposes or, as
</p>
<p>the case may be, until you or our Customer request that we destroy it.
The retention duration is
</p>
<p>determined by the reasons for collecting personal data and using the information and/or as mandated by
</p>
<p>relevant laws.
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