Poplin

Privacy Policy

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Log in Create AccountPoplin navigation menu<ul> <li>About</li> <li>Contact</li> <li>Gift Cards</li> <li>Laundry Pros</li> <li>Careers</li> <li>Store</li> <li> </li> <li>Log In</li> </ul>Get the appCreate AccountPrivacy Policy Last Updated: April 20, 2023 This Privacy Policy describes how Poplin Technologies, Inc., its affiliates, and subsidiaries (“Poplin”, “we” or “us”), handle information that may be collected or provided by us in connection with your use of the Poplin platform (the “Platform”), which includes but may not be limited to Poplin's websites, mobile applications, and network, now available or developed in the future. Poplin connects individuals or businesses who want certain specified laundry services (“Customers”) with those which are willing to perform certain specified laundry services for Customers (“Washers”). This information may include transactions, activities, user generated content, and any other data obtained as you visit or use the Poplin Platform. <ol> <li> Accessibility </li> <li> Data Collection </li> <li> Online Tracking/ Do Not Track </li> <li> Data Use and Sharing </li> <li> Individual’s Rights and Choices </li> <li> Children’s Information </li> <li> Security Safeguards </li> <li> Retention of Personal Information </li> <li> Changes to Privacy Policy </li> <li> Contact Us </li> </ol> Accessibility This Privacy Policy uses industry-standard technologies and was developed in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your web browser or by saving the page as a PDF. Alternative formats of this Policy are available to individuals with a disability. Please contact tech@poplin.com for assistance. Data Collection To operate Poplin's Platform effectively and provide you with information about services that might be of interest, we may collect personal information that you provide to us, that we obtain automatically when you use our Platform, and / or from other sources such as third-party services and organizations as described below. This personal information may include, but is not limited to: Information Needed For Account Creation: We may collect information when you create an account, such as: full name username postal address phone number email address photographs birth date Social Security number Bank account details Location Information: Precise location data may be collected automatically through the Poplin mobile application. Location information may be used to provide and improve the services on the Platform. This may include, but is not limited to: matching Customers and Washers. providing status updates to Customers and Washers. and helping confirm that a Washer performed services. You may stop this information collection by changing the settings on your mobile device or uninstalling the Poplin mobile application from your mobile device. Transaction Information: Transaction details related to the use of the Platform are collected. Any payments made via our Platform are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details). This may include, but is not limited to: information about the service requested, including any requested date or time date and time the service was provided amount charged for service and any tips, bonuses, or gratuities communications between users of the Platform, including when you request information about our Platform, register for our newsletter, request Customer or technical support, apply to join our team as a Washer or employee, or otherwise communicate with us. ratings and reviews of Washers and services other related transaction details Usage and Preference Information: Information may be generated automatically and collected about: how you interact with the Platform preferences expressed settings chosen other preference and use information Device Information: Information about and from your device may be automatically collected. This may include, but is not limited to: the hardware model the manufacturing company operating system and version software cookie identifiers file names and versions preferred language unique device identifiers advertising identifiers serial number device motion information mobile network information Log Information: Information from server logs may be collected automatically. This may include, but is not limited to: device IP address access dates and time app features or pages viewed app crashes or other system activity type and version of browser third-party site or service used before interacting with the Platform other information about how you use of our Platform Job Applications We may post job openings and opportunities on our website. If you reply to one of these postings you may be required to submit the following additional categories of personal information: Professional or employment-related information, including professional certifications and employment history Characteristics of protected classifications under state or Federal law, where needed to comply with a legal obligation Data Collected from other Sources: We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information, which may include personal information. We and others who use our Platform may collect personal information that you submit or make available through our interactive features (e.g., profiles email systems blogs, applications, job or other posting areas, reviews or ratings, chat or other messaging areas, news groups, message boards, forums, communities, any other message or communication facilities now known or subsequently developed, and social media pages). Any information you provide using the public sharing features of the services will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events. In addition, we may collect personal information from individuals and third parties to assess and pursue potential business opportunities. Our services may offer various tools and functionalities that allow you to provide information about your friends through our referral service. third parties may also use these services to upload information about you. Our referral services may also allow you to forward or share certain content with a friend, such as an email inviting your friend to use our services. Online Tracking/Do Not Track When using the Platform, we and third-party partners, such as ad networks, may use tracking technologies, such as tracking cookies and pixel tags (“Technologies”), to automatically collect information about your online activities on other websites or in other apps over time. Such information includes how the Platform is used and what devices are used to access the Platform. Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our services that collects information about engagement on our services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded. Our uses of these Technologies fall into the following general categories: Operationally Necessary. This includes Technologies that allow you access to our services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity, improve security, or allow you to make use of our functionality. Performance-Related. We may use Technologies to assess the performance of our services, including as part of our analytic practices to help us understand how individuals use our services (see Analytics below). Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our services. This may include identifying you when you sign into our services or keeping track of your specified preferences, interests, or past items viewed. Advertising- or Targeting-Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our services or on third-party websites. See “Individual’s Privacy Rights and Choices” below to understand your choices regarding these Technologies. Analytics. We may use Technologies and other third-party tools to process analytics information on our services. These technologies allow us to process usage data to better understand how our website and web-related services are used, and to continually improve and personalize our services. Some of our analytics partners include: Google Analytics. For more information about how Google uses your data (including for its own purposes, e.g., for profiling or linking it to other data), please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here. Facebook Connect. For more information, please visit Facebook’s Data Policy. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address while logged into your Facebook account: https://www.facebook.com/settings?tab=ads. The Platform may contain links to other websites/applications and other websites/applications may reference or link to our Platform. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk. You may be able to change browser, operating system, or app settings to block and/or delete these technologies in accessing the Platform. However, the functionality of the Platform may be affected by these changes. Poplin provides you the opportunity to opt-out of receiving marketing communications from the Platform and third-party partners. The option to remove information from the database, not receive future marketing communications, or no longer receive services is available below and as explained in the “Individual’s Rights and Choices” in section 4 below. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding us and our services, and you will not be able to opt out of those communications (e.g., communications regarding our services or updates to our Terms or this Privacy Policy). You may opt out of receiving text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us. We may send you push notifications through our mobile application. You may opt out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device. Certain opt-out services on a browser may be available from personalized advertisements services or other advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. The opt-out sections on the websites of each of those organizations may be found at: Network Advertising Initiative: Browser Opt-Out: http://www.networkadvertising.org/choices/ Digital Advertising Alliance: Browser Opt-Out: http://www.aboutads.info/choices/ App Opt-Out:http://youradchoices.com/appchoices Please note that cookie-based opt-outs are not effective on mobile applications. However, you may also be able to change your device, browser, or operating system settings to opt out of personalized advertising through apps. When you opt out of personalized advertising, you may continue to see general online advertising on the Platform and/or ads on other Internet websites, however. Please note you must separately opt out in each browser and on each device. Do Not Track: Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. Data Use and Sharing The Platform may contain links to other websites, online services, or other third-party providers. These sites are responsible for their own privacy practices and terms of service and are not regulated by Poplin. This Privacy Policy applies strictly to information collected by Poplin. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent. Your personal information will NOT be provided to third parties for their own marketing purposes without your consent. When you download the mobile application for the Platform on your mobile device, Poplin will ask your permission to access your phone contacts to determine if you are already connected to other Poplin Customers or Washers who are users of the Platform. We use this information to enforce our Terms of Service. You can always change whether to allow Poplin to access your contacts through the privacy settings on your mobile device. Your email address, phone number, and other personal information may be used to provide you access to certain functionalities and features of our Platform, help increase operational efficiency, contribute to the improvement of the Platform, develop new products and services or contact you in connection with transactions, services and policy changes, and other activities on or through the Platform. This may include, but is not limited to the following uses: confirmation emails text messages push notification alerts important news that could affect your relationship with Poplin for identification and authentication, including requests to exercise your rights under this policy fraud prevention and detect security incidents, and prosecute those responsible for that activity contact you and others to investigate the potential unauthorized use of your information communicate service requests between Customers and Washers contact you and others to suggest potential customers for your services process your financial information and other payment methods for products or services purchased process applications if you apply for a job we post on our Platform ensuring internal quality control and safety debugging to identify and repair errors with our Platform auditing relating to interactions, transactions, and other compliance activities sharing information with third parties as needed to provide the services enforcing our agreements and policies. Poplin may also use information, including personal information, to provide advertising on the Platform as permitted by applicable law. Email, text, and other messages may be sent from Poplin with personalized offers, information about products and services, or to show online advertising on the Platform and on other websites and online services. If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth in “Contact Us” below. We may use personal information and other information about you to create de-identified and/or aggregate data collected through the Platform, such as de-identified demographic information, information about the device from which you access our Platform, or other analyses we create. If we create or receive personal data that has been de-identified or aggregated, we will not attempt to reidentify it, except to comply with applicable law. To manage and run the Platform, including processing transactions and supporting your activities on the Platform, personal information may be shared with vendors, agents, and third-party services who use that information to help us provide our services. They may provide support services such as hosting, email origination, receipt or support services, and your relationship management services. We may share your personal information with business partners to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services. We may share your personal information with our company affiliates. Access to other data collected by the Platform may be allowed in order to enable the delivery of online advertising on the Platform or on other websites and online services, or to send you information that may be useful or relevant. These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.” We may use third-party Application Program Interfaces (“APIs”) and Software Development Kits (“SDKs”) as part of the functionality of our services. For more information about our use of APIs and SDKs, please contact us as set forth in “Contact Us” below. When a Washer agrees to provide the services through our Platform, certain information about the Washer will be displayed to the Customer who requested the service. This information may include, but is not limited to: name photograph location information contact information ratings reviews When a service request is submitted from a Customer, certain information about Customer will be displayed to Washers. This may include, but is not limited to: first name address other contact information photograph rating reviews The Platform may allow sharing of certain information about you, including personal information, with other sources including through third-party services and organizations. For example, if you access our services through a third-party application, such as an app store, a third-party login service, or a social networking site (such as Facebook, Twitter and YouTube), we may collect information about you from that third-party application that you have made available via your privacy settings. Your personal information is not shared with them unless you direct the Platform to do so. The use of the information will be governed by their privacy policies and terms of service. You are encouraged to check their privacy policies and terms of service. To modify privacy settings on their websites, please see “Online Tracking/Do Not Track” as described above. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate. This may include, but is not limited to: comply with law enforcement requests and legal process, such as a court order or subpoena respond to your requests protect your, our, or others' rights, property, or safety. We may also disclose information as part of or to assist in setting a dispute among consumers. Consumer information may be sold or transferred as part of certain transactions as permitted by law and/or contract. These transactions include involvement by Poplin in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Company assets, or transition of service to another supplier. Poplin cannot control how such entities may use, preserve, or disclose such information in these cases. We may also disclose your personal information with your permission. Individual’s Privacy Rights and Choices In accordance with the applicable law, Poplin will provide you with the ability to access and edit personal information. To update personal information, you must sign into the app. You may then view, update, and correct account information. To protect the integrity of sensitive data, there are certain pieces of information, such as your age, that cannot be altered or deleted by the consumer. Please contact Customer Service to find out how to change information not accessible through account login. We will process such requests in accordance with applicable laws. Children’s Information Poplin's Platform is not directed to children under 13 (or other age as required by local law) and does not knowingly collect information from children. If you are a parent and believe that your child under the age of 13 has used the Platform and provided personal information through the Platform, please contact Customer Service and we will work to delete that account on the Platform and any personal information collected from them, unless we have a legal obligation to keep it, and terminate the child’s account, if applicable. Security Safeguards Poplin has security measures in place to help protect against the loss, misuse, and alteration of the information under our control. Poplin takes appropriate steps to ensure that a consumer's information is secure on its system. However, no data on or transmission over the internet can be guaranteed to be 100% secure. This means Poplin cannot guarantee the security of any information you transmit to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure. By using our Platform or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our services. If we learn of a security system’s breach, we will immediately notify you. Retention of Personal Information We store the personal information we collect as described in this Privacy Policy for as long as you use our services, or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. Changes to Our Privacy Policy This Privacy Policy applies to all information collected by or provided to Poplin on or after the date of this Policy. Poplin periodically reviews and makes changes to this Policy as Company updates and expands the Platform. When changes are made, an update the Effective Date shown above will be made. You understand and agree that you will be deemed to have accepted the updated Privacy Policy by continuing to use the Platform after such changes takes effect. If Poplin's practices change regarding previously collected personal information in a way that would be significantly less restrictive than stated in the version of this Policy in effect at the time the information was collected, reasonable efforts to provide notice and obtain consent to any such uses as may be required by law will be made. However, Poplin will not be liable for any failure to do so. You are encouraged to periodically review this policy. Contact Us Customer Support: Support is available through the in-app Help Center only. To access the Help Center, please open the app, tap on the menu, and select “Help.” If you don’t have the app, you can access your account online at app.poplin.com. If you have any questions about our privacy practices or this Privacy Policy, or to exercise rights detailed in this Privacy Policy, please contact us by selecting “Help” or at: Poplin Technologies, Inc. Phone number: 833-783-7427 E-mail: tech@poplin.com <ul> <li>Poplin</li> <li>About Us</li> <li>Contact</li> <li>Gift Cards</li> <li>Laundry Pros</li> <li>For Business</li> <li>Affiliates</li> <li>Careers</li> <li>Press</li> <li> </li> <li>Store</li> <li> </li> <li>Log In</li> </ul>Community GivebackThe Giving Cycle Laundry isn't the only thing piling up. 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