OnStar

SCHEDULE "A",OnStar FMV PRIVACY PRACTICES,Effective April, 2011,Nothing is more important than the safety and security of you and your family. ,AtOnStar,we apply that belief to every aspect of our service –including the ,protection of your information. You have a right to be confident your ,information is kept secure and to understand our privacy practices --,specifically, what information we gather, with whom we share that information, ,how we use that information to make your driving experience safer and more ,convenient, and what we do to protect your information. We are committed to ,making your safety and the security of your information a priority.,This privacy statement applies to information we obtain about our U.S. ,customers through the use of theOnStarservices, our web site, and any ,communications between us. It is our responsibility to provide you with ,information about our practices and because we understand there may be ,others who use your car or yourOnStarservices, we want you to understand ,the importance of telling all occupants of your car or those who use ,yourOnStarservices about how their information may be collected, used, or ,disclosed byOnStar.,1.INFORMATION ONSTAR COLLECTS,What Information does OnStar collect?,The information we collect about you includes:,•your contact information, (including your name, address, telephone number ,and email address);,•your billing information (including your credit card number);,•information about your car, such as the vehicle identification number (VIN), ,make, model, and year;,•other information that you voluntarily provide to us (such as your language ,preference, your license plate number and/or your emergency contact ,information). and,•information that helps us customize our services to you, such as your use of ,theOnStarservices,The information we may get from your car includes:,•information about your car's operation, including such things as diagnostic ,trouble codes from yourOnStar FMV Equipment;,•information about collisions involving your car;,•information about your use of the car and its features, such as whether you ,have paired a mobile device with your car);,•information about when your car's ignition is turned on or off. and,•in the limited circumstances listed below, the location and approximate GPS ,(global positioning satellite) speed of your car:,owhen there is a request for service made from inside your car (for example ,when you request driving directions);,owhen there is an automatic crash response (so we can inform emergency ,service providers);,owhen there is a request for Stolen Vehicle Assistance(to assist law ,enforcement in the recovery of your car);,owhen needed to protect the safety of you or others (for example, to locate a ,missing person);,owhen otherwise required for the delivery ofOnStarservices you have ,requested;,owhen needed by us or oursuppliers for our quality, research or ,troubleshooting purposes;,owhen otherwise expressly consented to by you. or,oas may be required by law.,If you useHands-Free Callingminutes, we may obtain certain Customer ,Proprietary Network Information (CPNI) such as call detail records, the number ,of minutes purchased, the date minutes were purchased, the number of ,remaining minutes, and their expiration date. We do not share CPNI information ,specific to you with third parties for their marketing purposes.,How does OnStar get my information?,OnStarcollects information about you and your car in several different ways, ,including:,•from what you, your car dealer or the manufacturer of your car provides to ,us;,•from your use or purchase ofOnStarproducts or services;,•from correspondence between us;,•fromOnStarweb pages you visit;,•from our wireless service providers, your satellite radio provider and third ,party data providers. and,•from your car itself when yourOnStar FMV Equipmentis active.,2.HOW WE USE THE INFORMATION WE COLLECT,OnStaruses information about you and your car for a variety of purposes ,including:,•to provideOnStarservices to you, including checking and maintaining ,yourOnStar FMV Equipment,•to communicate with you about your account;,•for troubleshooting, analysis and research purposes;,•as required by law;,•to protect the safety of you or others;,•to prevent fraud or misuse of theOnStarservice;,•to allow us and General Motors (and its subsidiaries, affiliates and dealers) ,to offer you new or additional products or services. and,•for other purposes on an anonymized basis.,3.WHO WE SHARE YOUR INFORMATION WITH,OnStaris able to provide a safer, more convenient driving experience by ,sharing selected information with selected parties.,This would include sharing selected information with roadside assistance ,providers, emergency service providers, the police, our wireless service ,providers, credit card processors, data management companies, and others, as ,may be required to deliver theOnStarservices. We may also share information ,we collect about you or your car as required by law, or to protect the safety of ,you or others.,We may also share information we collect about you or your car with the ,following (this does not include the sharing of the location or speed of your car, ,or your safety belt usage or credit card information):,•General Motors*. its subsidiaries, affiliates, a successor or an assignee of a ,significant part of your car maker's orOnStar's business, to enable it to ,evaluate or research the safety, quality, usage and functionality of its cars, ,to contact you with important information about your car or for marketing ,purposes;,•our wireless service providers, to enable them to contact you with important ,information about your wireless services or for marketing purposes;,•your fleet company, if you drive a car that is part of a fleet;,•your rental company, if you drive a rental car. and,•any third party on an anonymized basis,*Please note: the maker of your car may obtain information from your car ,independently fromOnStar. Please refer to your owner's manual and car ,maker's privacy statement for additional information.,Does OnStar share or sell anonymized information?,Anonymized information is data that can no longer be identified as belonging to ,you or your car. We may share or sell any anonymized data with third parties ,for any purpose, which may prove useful for such things as research relating to ,public safety or traffic services.,Of course, we will comply with all laws regarding notifying you and obtaining ,your consent before we collect, use or share information about you or your car ,in any other way than has been described in this privacy statement.,4.YOUR CHOICES REGARDING THE INFORMATION WE COLLECT,If you would like to limit the permitted uses or disclosures of your personal ,information (other than those required or permitted by law) or would like ,further information, you may contact us by pressing the blue button in your car, ,or by calling 1-888-4ONSTAR (1-888-466-7827).,When possible, we will provide choice as to how your information is used. We ,may not have the opportunity to provide you with a choice as to whether or not ,we use your information to contact emergency service providers or to provide ,you withOnStarService.,Can I choose my communication preferences?,We use a number of methods to contact you to tell you about products or ,services that may be of interest to you. This includes postal mail, telephone ,calls and, if you have provided us with an email address, electronically. Because ,we recognize that you may not want to receive marketing messages by all of ,these methods all of the time, we offer you a choice as to how you would like us ,to communicate with you.,You can manage your communication preferences in a number of ways, by ,following specific opt-out instructions provided in the communication, or by ,contacting us.Click hereto see a copy of our Do Not Call Policy.,Please note: changing your communication preferences will only stop delivery of ,marketing-related communications. We may continue to send you important ,service or account related information via these channels. We may also send ,you important messages using theOnStarFMV Equipmentin your car to ,provide you with information regarding important service or account issues or to ,notify you about the cancellation of yourOnStarservice. You may choose not ,to receive these types of messages by contacting us as outlined above.,Supplemental Information for California Residents:,Your California Privacy Rights: California privacy law requires us to provide ,California residents with specific disclosures about our privacy practices, ,including telling you about the information we share with other third parties for ,their marketing purposes. You may request a copy of this information on an ,annual basis by contacting us.,5.UPDATING YOUR INFORMATION,Do I have access to my information?,We provide quick, convenient access to your personal information. If you would ,like to access or ensure accuracy of your information, you can contact ,anOnStarAdvisor from your car, call 1-888-4ONSTAR, or visit our website ,atwww.OnStar.com.,Can I obtain acopy of information about me or my service events?,You can request a copy of information relating to your account or service event ,by calling 1-888-4ONSTAR. It's important for you to note that we are not ,required to release any records (including audio records) that are created as ,part of theOnStarservice without a subpoena (unless otherwise required by ,law).,6.SAFEGUARDING YOUR INFORMATION,What does OnStar do to safeguard my information?,We recognize the importance of safeguarding personal information in our ,possession. To protect your information from loss, misuse and unauthorized ,access, disclosure, alteration, destruction and theft, we have implemented and ,maintain a number of technical, administrative, and physical safeguards. For ,example, sensitiveinformation, such as financial/credit card information, is ,encrypted when transmitted between your computer and our website servers ,via the Internet.,If a third party service provider is used to provide services that require access ,to your personal information, we require that each party has appropriate ,security measures to maintain the safety of your information. We also require ,that your information is only accessible to authorized individuals and only for ,the purpose of providing the service.,For certain services, we may ask you for your Personal Identification Number ,(PIN) to help identify you (or other people you have authorized). We also ,require you to have a username and password in order to access your account ,through our website. It is important that you maintain the confidentiality of your ,PIN, username, and password at all times as we cannot be responsible for any ,unauthorized use of the service when the appropriate authentication has been ,provided. You may periodically wish to update or change your PIN, username, ,and/or password and can do so at any time.,You are responsible for keeping your PIN, username, and password secure and ,you should not disclose them to anyone (unless you wish to authorize them to ,access your account or services and possibly incur charges on your account).,We provide services to you through wireless networks. Although it is illegal for ,unauthorized people to intercept your calls, such interceptions of wireless ,carriers can occur.,7.OUR ONLINE PRACTICES,Does OnStar use "Cookies" or other online tracking technologies?,We may use cookies and other tracking devices on our Websites. Using cookies ,on our sites provides benefits to you, such as allowing you to maintain your ,account login information between visits, or locating a nearby dealer. The use of ,cookies also allows us to measure site activity to provide a better user ,experience. Cookies and other tracking devices may be used to tell us the time ,and length of your visit, the pages you look at on our site, the site you visited ,just before coming to ours, and the name of your Internet service provider.,We may use third parties to serveOnStaradvertisements on other Websites. ,In servingOnStaradvertisements, these companies may use cookies and other ,tracking devices to collect certain information about your visits to other ,Websites (such as browser type, IP address, which page was visited, and time ,of day). This information may be used to evaluate our online advertising ,campaigns or to tailor promotions and other marketing messages to you.,You may elect to refuse cookies. Please refer to your browser Help instructions ,to learn more about cookies and how to manage their use.,8.HOW TO CONTACT US,For answers to frequently asked questions about our privacy practices, please ,visit our website atwww.OnStar.com. If you have a specific concern -about the ,privacy of your account information, you can contact the Privacy Manager via ,email atprivacymanager@OnStar.com. You can also writeOnStar'sPrivacy ,Manager at OnStar Privacy Manager, P.O. Box 1027, Warren, Michigan, 48090-,1027 or call us at 1.877.299.1372. Please include your contact information and ,a detailed description of your request or concern. If you are an existing ,subscriber, please also include yourOnStarAccount Number.,9.CHANGES TO THE PRIVACY STATEMENT,We may need to update this policy from time to time as our business and ,services expand, or if we are required to by law. If we do, we will post the most ,up-to-date version on theOnStar.comwebsite so you should periodically ,checkOnStar.com forany updates.,If we make any change which materially affects our privacy practices regarding ,the collection, use, or sharing of your information, we will notify you by sending ,an email to the email address you have provided, or, if you do not have an ,emailaddress on file with us, by postal mail. We will also post a notice of the ,change on www.OnStar.com.,FREQUENTLY ASKED QUESTIONS,Does OnStar track the location or speed of my car?,The simple answer is no.OnStardoes not continuously track the location or ,speed of your car.OnStaronly knows this information when:,•there is a request for service initiated from within the car (when you press ,anOnStarbutton to speak with an advisor);,•there is a request for Stolen Vehicle Assistance or to locate a missing ,person;,•there is an Automatic Crash Response;,•required by law;,•required to protect our rights or property or the safety of you or others;,•required by us for research or troubleshooting purposes;,•when otherwise required for the delivery ofOnStarservices that you have ,requested. or,•when otherwise expressly consented to by you.,Can OnStar listen to or monitor my personal conversations in my car ,without me knowing?,No. It is not possible forOnStarto listen to or monitor conversations in your ,car without you knowing it. When an advisor calls into your car, the following ,will occur:,•a light flashes;,•there is a ring;,OnStarintentionally developed this functionality so that our advisors cannot ,override it. In addition, calls through theOnStar FMV Equipmentare normally ,audible through the stereo speakers, and cars programmed with text display ,capabilities will show an indicator of a connection toOnStaron the driver's ,instrument panel. Moreover,OnStar's policy requires advisors to announce ,their presence immediately upon establishing a call into your car.,Does OnStar keep recordings of my interactions with the advisors?,Yes. We may record and monitor all interactions between us, including ,interactions between us when you are in your car, in order to maintain or ,improve the quality of our service, for training purposes or to promote and ,provideOnStarservice.OnStaradvisors may also remain on the line if, during ,a request for service, we conference in a third party such as emergency service ,providers or the police. It is important for you to know that these parties may ,also separately record and/or monitor the interaction. We may also review your ,interactions withOnStar's automated services for training and/or quality ,improvement purposes.,What do I do if I forget my PIN or need to change my PIN?,You can change your PIN or add other authorized users of your car onto your ,account with their own PIN at any time by contacting anOnStaradvisor from ,your car, calling 1-888-4.ONSTAR (1-888-466-7827) or TTY 1-877-248-2080. ,To inquire about a forgotten PIN, contact us at the numbers above or email us ,atContactUs@OnStar.comorTTY@OnStar.comto obtain your PIN by mail.,Remember not to share your OnStar PIN, username or password with anyone. ,OnStar cannot be responsible for unauthorized use of the service when the ,appropriate authentication has been provided.,What can I do to help ensure the security of my OnStar account?,For your protection, do not share your onstar.com username, password and PIN ,with anyone. OnStar cannot be responsible for unauthorized use of the service ,when the appropriate authentication has been provided.