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Privacy Policy </li>
</ul> ServiceArizona Privacy Policy
Online Customer Service and Alternatives<br>
Collection and Use of Information<br>
Google Analytics<br>
Google Adwords<br>
Advertisement Remarketing/Retargeting<br>
Facebook Ads Conversion Tracking<br>
Information You Choose to Provide<br>
Information Collected through our "User Survey" and "Contact Us" feature<br>
Security<br>
External Links Disclaimer<br>
Privacy Policy Is Subject To Change<br>
Contact Information<br>
<p>
Thank you for visiting ServiceArizona and reviewing our Privacy Policy.
This policy is designed to inform our customers about the services that
are available through ServiceArizona, how certain information may be
collected and/or used as a result of you visiting our web site or
requesting services online, and what steps we are taking to ensure the
security of customer data.
</p>
<p>Your rights to privacy are of utmost importance to the Arizona
Department of Transportation/Motor Vehicle Division (MVD) and its
partner, IBM Corp.
It is our desire to earn your trust and confidence
when you conduct business with us via the Internet.
</p> Online Customer Service and Alternatives
<p>ServiceArizona offers many of the services online that you might
otherwise transact in person with MVD.
Our goal is to provide citizens
with a more convenient and efficient means in which to interact with
Arizona Government.
If at any time you choose not to proceed with a
transaction offered through the ServiceArizona web site, your choice
will in no way affect your ability to receive services.
If you prefer
to apply for services in person, you may do so at one of MVD's field
offices or Authorized Third Party Provider locations.
Nearest MVD Office and Authorized
Third Party provider.
</p> Collection and Use of Information
<p>
ServiceArizona utilizes session "cookies" (small bits of data that a
web server stores on your computer's hard drive) to collect certain
information about your visit to this web site.
These session cookie(s)
are used to maintain your transaction(s) on ServiceArizona and expire
at the end of the session.
This information never identifies you
personally and consists of only the following items:
</p>
<ol>
<li>Which ServiceArizona application you have used.
and</li>
<li>The date and time of your access.</li>
</ol>
<p>None of the above information is shared, sold, or otherwise
disseminated by ServiceArizona.
Again, we do not automatically record
any information about you as an individual.
</p>
<p>Please be aware that if your Internet browser is configured to
refuse or disable "cookies," your ability to view our web pages will be
unaffected, but you will not be able to take advantage of any of our
online services and will instead have to transact business with MVD
either in person or by mail.
</p> Google Analytics
<p>
ServiceArizona uses a tool called "Google Analytics" to collect information about use of this site.
Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site.
We use the information we get from Google Analytics only to improve this site.
Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information.
We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google.
Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
</p> Google Adwords
<p>
ServiceArizona uses Google AdWords, which uses a conversion tracking cookie (also called a "conversion pixel") whenever you click on a ServiceArizona ad delivered by Google.
These cookies become ineffective after 30 days and are not used for personal identification.
If you visit specific pages of our website, Google and ServiceArizona can track whether you were forwarded to that page by clicking on one of our ads.
</p>
<p>
Data obtained through use of conversion cookies are used for statistical reporting only: these statistics tell us the total number of users who clicked on the ad delivered by Google and opened a webpage having a conversion tracking tag.
We do not however receive any information allowing personal identification of users from Google.
We are unable to cross-reference the data obtained to any specific user.
</p>
<p>
Information about how to opt out of Google Adwords can be found on the Google Ads Settings web page.
</p> Advertisement Remarketing/Retargeting
<p>
ServiceArizona does not use Google Remarketing.
</p> Facebook Ads Conversion Tracking <p>
ServiceArizona uses a tool called "Facebook Ads Conversion Tracking" or "Facebook Tracking Pixel" to collect information about use of this site.
Facebook Ads Conversion Tracking collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site.
We use the information we get from Facebook Ads Conversion Tracking only to improve this site.
Facebook Ads Conversion Tracking collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information.
We do not combine the information collected through the use of Facebook Ads Conversion Tracking with personally identifiable information.
</p> Information You Choose to Provide
<p>When applying for services through ServiceArizona, you will be
required to enter certain personal information, such as your name, home
address, birth date, driver's license or identification card number,
and credit card number.
For each online transaction, we ask for no more
than the information required to process that transaction.
The
questions posed are similar to those you would be asked during an
in-person visit to an MVD office or through the mail.
Only those MVD
and IBM employees who need your information in order to provide the
services offered on this web site are given access to such information.
</p>
<p>Please be assured that the personal information you disclose to us
online will be held in the
strictest confidence while ServiceArizona processes your transaction
and will not be shared, sold,
or otherwise disseminated to any outside person or entity, except as
required or authorized by law.
With only limited exceptions, the privacy of your personal information
is protected by
the Federal Driver's Privacy Protection Act 18 U.S.C 2721-2725, as well
as Title 28, Chapter 2, Article 5 of the Arizona Revised Statutes and,
unless you specifically give us your consent by checking the consent
box which appears on our online service applications before a
transaction can be completed, we are not permitted to provide or
disclose such information to unauthorized persons or entities.
</p>
<p>However, because some of the information submitted to MVD (either
through ServiceArizona or directly) is potentially subject to release
under Arizona's Public Records Law, the agency may be required to
divulge certain information in response to a lawful public records
request or in response to a warrant, subpoena, or other court order.
When necessary, we may also disclose personal information to law
enforcement officials if there is reason to believe that the disclosure
of such information is required to identify, contact, or bring legal
action against an individual who attempts to perpetrate a fraud
against, or gain unauthorized access to the ServiceArizona web site.
</p> Information Collected through our "User Survey" and "Contact Us" feature
<p>In order to improve our services, we ask that you take a moment to
give us feedback through our "User Survey." The survey is anonymous.
Information collected through the survey is used solely to evaluate the
ease of use of this site and to determine possible future enhancements.
</p>
<p>If you elect to use ServiceArizona's "Contact Us" feature, an email
address will be required in order for us to respond to your inquiries.
We maintain the privacy of any personally identifiable information,
such as your email address received through the "Contact Us" feature to
the same extent as otherwise described in this policy.
</p> Security .
<p>We have taken several steps to safeguard the integrity of our
computer systems and networks, as well as the confidentiality of the
information transmitted to us from individual users.
Please refer to
the "What about security?" section of our information page for further details regarding the security mechanisms utilized by ServiceArizona.
</p> External Links Disclaimer
<p>
ServiceArizona contains links to various other web sites operated by
other government agencies, nonprofit organizations and private
businesses.
When you link to another site, you are no longer on
ServiceArizona and this Privacy Policy will not apply, because you are
then subject to the privacy policy of that new site.
Links to web sites
outside of State government are offered solely for your convenience.
The State of Arizona is not responsible for and has no control over the
policies or content of any third-party sites.
</p> This Privacy Policy Is Subject To Change
<p>ServiceArizona's Privacy Policy may be updated or revised from time
to time, so please check back with us periodically in order to receive
advance notice of any substantive changes to the manner in which the
information you disclose on this web site may be collected, used, or
disseminated.
</p>
<p>Neither the State of Arizona, nor any State agency, officer,
employee, or contractor warrants the accuracy, reliability, or
timeliness of the information contained on the ServiceArizona web site,
portions of which may be inaccurate or outdated.
Any person or entity
that relies on such information does so at his or her own risk.
</p> Contact Information
<p>
If you have any questions about the information presented in this Privacy Policy, use our online contact form.
</p> Return to the ServiceArizona Home Page