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<ul>
<li>About</li>
<li>Applications</li>
<li>Locations</li>
<li>Prices</li>
<li>Help</li>
<li>Account</li>
</ul>
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<li> Home </li>
<li> Help </li>
<li> Red Shield VPN </li>
<li>Refund policy</li>
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<ul>
<li> Applications <ul>
<li> Android <ul>
<li> Installation and use </li>
<li> Problem solving <ul>
<li> VPN sometimes disconnects </li>
</ul>
</li>
</ul>
</li>
<li> iOS (iPhone / iPad) <ul>
<li> Installation and use </li>
</ul>
</li>
<li> Windows <ul>
<li> Installation and use </li>
</ul>
</li>
<li> macOS <ul>
<li> Installation and use </li>
</ul>
</li>
</ul>
</li>
<li> Manual setup <ul>
<li> ❗ WireGuard <ul>
<li> Android </li>
<li> Windows </li>
<li> iPhone / iPad </li>
<li> macOS </li>
<li> Linux <ul>
<li> Ubuntu </li>
<li> Debian 10 </li>
<li> Others </li>
</ul>
</li>
<li> Routers <ul>
<li> Mikrotik </li>
<li> Keenetic </li>
<li> OpenWrt </li>
</ul>
</li>
</ul>
</li>
<li> OpenVPN <ul>
<li> Android <ul>
<li> Setup and usage </li>
<li> Always on </li>
<li> Battery saving </li>
</ul>
</li>
<li> Windows <ul>
<li> Setup and usage </li>
</ul>
</li>
<li> Linux <ul>
<li> Ubuntu: setup and usage </li>
</ul>
</li>
<li> Routers <ul>
<li> Mikrotik </li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
<li> Support &.
FAQ <ul>
<li> ❓ Frequently asked questions </li>
<li> Support </li>
</ul>
</li>
<li> Red Shield VPN <ul>
<li> About </li>
<li> What is VPN? </li>
<li> Warrant canary </li>
<li> Terms of Service </li>
<li> Refund policy </li>
<li> Privacy Policy </li>
<li> Bug Bounty </li>
</ul>
</li>
<li> Features <ul>
<li> RedLink &.
RedLink Shadow Protocols </li>
<li> Double VPN </li>
<li> IPv6 leak protection </li>
<li> DNS leak protection </li>
<li> Kill Switch </li>
</ul>
</li>
</ul> Refund policy <p>
<strong>Updated on February 18, 2023.</strong>
</p>
<p>
</p>In brief<p>If you paid for a subscription <strong>using a bank card</strong> and requested a refund <strong>no later than 14 days</strong> after the <strong>first payment</strong>, providing the number of the card with which the subscription was paid, we will refund the funds excluding the costs of accepting the payment and returning the payment.</p>
<p>You can send a request for a refund in the "Support" section of the application or send an email to contact@redshieldvpn.com.<br>In the request, send us the full number of the card with which the subscription was paid.</p>
<br>Glossary<p>
<em>Fees – </em>the sum of any charges, costs and expenses related to refund, including without limitation any currency exchange related costs.<br>
<em>Gift card </em>– one of the ways to subscribe to Red Shield VPN using gift coupon, which may be transferred to any user.<br>
<em>Money-back Guarantee </em>– guarantee period for full refund regardless of the reason.<br>
<em>Resellers </em>– intermediary internet platforms through which it is also possible to purchase subscription to Red Shield VPN.<br>
<em>Red Shield VPN </em>– VPN service provider.
Hereinafter also ‘we’, ‘our’ <em>Services </em>– virtual private network (VPN) services.<br>
<em>Subscriber </em>– the user, who purchased subscription to Red Shield VPN or Gift card.<br>Subscription - the ability to use Red Shield VPN services for a paid period.</p>
<p>
</p>
<strong>Terms of refund - Red Shield VPN subscription.</strong>
<ol>
<li>
<p>Only payments made by bank card can be refunded.<br>To avoid violating anti-money laundering laws, refunds of payments in cryptocurrency or cash are not possible at all.</p>
</li>
<li>
<p>Refunds are only possible upon request no later than 14 days after first payment.</p>
</li>
<li>
<p>Only the first payment on the account can be refunded.</p>
</li>
<li>
<p>Refunds will be made less all processing fees for the incoming Subscription payment and refund costs.</p>
</li>
<li>
<p>Refunds are only possible to the same card from which the subscription was paid.</p>
</li>
<li>
<p>Refunds for payments made in the App Store and Google Play are handled entirely by Apple.
We are unable to help you.
Follow Apple’s instructions on how to request a refund.</p>
</li>
</ol>
<p>
</p>
<strong>Terms of refund - Gift card.</strong>
<p>Refunds for Gift cards are not possible at all.</p> Red Shield VPN <ul>
<li>About</li>
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<li>Applications</li>
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</ul> Help <ul>
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<li>Support</li>
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<li>Refund Policy</li>
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<p>© 2017-2023, Red Shield VPN <br> All rights reserved <br>
<br> Private Networks LP<br> Suite 1 4 Queen Street<br> Edinburgh<br> United Kingdom, EH2 1JE<br>
<br> Private Network Labs LLC <br> +15592582611 <br> 512 Lucerne Ave.<br> Suite 169<br> Lake Worth, FL 33460<br>
<br> contact@redshieldvpn.com<br>
</p>
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