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<p>If you are not pleased with your purchase, we will process an exchange, refund, or store credit subject to the following terms and conditions:</p>
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<p>We are happy to accept returns or exchanges within 30 days of purchase date.
Excludes clearance items.</p>
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<p>Please be sure your merchandise is in its original condition: unworn, unwashed and unused with original tags attached.
Remember to include your original invoice or packing slip.</p>
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<p>You will need an RMA number prior to returning your merchandise to us.
Customers can request an RMA via phone at 1.888.559.2634 or by email (info@iscream-shop.com).</p>
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<p>Once your RMA has been issued, merchandise must be received within 7 business days, so don't forget to ship it back.</p>
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<p>Shipping and handling fees are non-refundable.
If an item is damaged or defective, the return shipping is on us!</p>
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<p>Temporary or special promotional sales qualify as regular price merchandise — let us know if you have any questions.</p>
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<p>Our refunds will be issued in the original form of payment and require 4-5 business days to process.</p>
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<p>Your refund will be processed only when we receive the returned merchandise from you.</p>
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<p>You will receive an email when the return has been processed and a credit has been issued in the original form of payment.</p>
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<p>Our exchanges require 3-5 business days to process.</p>
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<p>You will receive an email when the exchange has been processed and the updated items have been shipped.</p>
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<p>New shipping charges apply.</p>
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<p>Please make sure merchandise is securely packed in the original box, if possible, removing all extra labels from the outside of the package.</p>
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<p>Please enclose a copy of the original receipt and the RMA number.
Call 1.888.559.2634 or email us at info@iscream-shop.com to request an RMA number.</p>
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<p>We cannot accept C.O.D.
packages and deliveries.</p>
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<p>It is important that packages are shipped through a traceable shipping method, such as UPS or Insured Parcel Post.
Make sure to retain the return tracking number for your records.
Iscream cannot be responsible for lost inbound packages.</p>
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<p> You may send all approved return packages to the following address: </p>
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<b> Iscream </b>
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<b> Attn: Customer Service Dept.
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<b> 231 Croton Avenue, </b>
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<b> Cortlandt Manor, NY 10567 </b>
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