DESPEGAR

PRIVACY POLICY

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OK LandingID: politicas-privacidad Descargar Carregando Imprimir CarregandoDESPEGAR PRIVACY POLICYLast updated: June 8, 2021.Despegar.com(hereinafter,“Despegar”)valuesitsusersandundertakestoprotecttheirpersonalinformationandprivacy.Inordertofulfillthiscommitment,Despegarhaspreparedthisprivacypolicy(hereinafterthe“PrivacyPolicy”orthe“Policy”)describingDespegar’spracticesin the processing of personal data, in accordancewith the legal provisions in force.WheneveryouusetheDespegarservicesthroughanyofoursaleschannelsoperatedunderanyofourtrademarks(“Despegar”,“Decolar”,“BestDay”,“ViajesFalabella”oranyothertradenames)–i.e.websitesorappsformobilephonesandotherdevices,callcenters,branchesorkiosksoranyotherpointsofsales(the“SalesChannels”)–Despegarcollectscertainpersonaldatatouseitlateron.ThisPrivacyPolicyisintendedtohelpyouunderstandhowweprocesssuch personal data.ByacceptingthisPrivacyPolicy,youconsentforDespegartouseyourpersonaldataforeachand every purpose provided in this Policy.DespegarmayrevisethisPolicyatanytime,andyoushallbenotifiedwheneverDespegarmakesanymaterialchange.PleasecheckintheheadingofthisPolicythedateofitslastupdate.IfyouhaveanyquestionsaboutthisPolicyand/orDespegar’spracticesontheissue,please contact us at “My account” or “My reservation”.Our commitment to your privacy.AtDespegarwearecommittedtoprotectingyourprivacyandensurethatyourpersonaldataismanagedinaccordancewithapplicablelawandthebestmarketpractices.Wearetransparentabout our practices and we are available to answerany queries about them.ThefollowingisadetaileddescriptionofDespegarprivacypracticesregardingtheprocessingofyour personal data:●AnypersonaldatacollectionandprocessingshallbeperformedinaccordancewiththisPrivacy Policy and for the purposes prescribed herein.●Yourpersonaldatashallnotbetransferred,sold,leasedordisclosedinanywayotherthan the one specified in this Privacy Policy.●Whenevercertainpersonaldataisnolongernecessaryandwedonothavealegalobligation to store it, it shall be deleted, destroyedor anonymized.●Wepretendtocollecttheleastamountofpersonaldatanecessary,gatheringonlythose1relevant to fulfill the purposes set forth in this Policy.Important definitions.Listedbelowaresomeimportanttermsforyoutounderstandtheprotectionwegivetoyourpersonal data, the scope of our process and your rights.●Owner:you are the owner of your personal data.●Personaldata:anyinformationthatidentifiesorleadstotheidentificationofitsholder.Examplesofpersonaldataarefullname,phonenumber,personalIDnumberandmailaddress.●Controller:apersonresponsibleformakingdecisionsabouttheprocessingofpersonaldata of the holders. For the purposes of the Policy,it shall be Despegar.●Processing:anyoperationperformedusingyourpersonaldata,whichmayincludecollection, access, analysis, transfer, storage,anonymization,removal, etc.●Anonymization:processofdepersonalizationofpersonaldatabyremovinganyassociation of this information with the holders towhom they refer.Your rights.Thelawrecognizescertainrightsinrelationtoyourpersonaldata,whichmaybeexercisedasset forth in this Policy.The following are your main rights in relation toyour personal data:●Inquire if your personal data is being processed byDespegar.●Obtain information about the manner in which yourpersonal data is processed.●Correct incomplete, inaccurate or outdated data.●Requesttheanonymization,blockingoreliminationofunnecessaryorexcessivepersonal data or that is being used in violation ofthe law.●LearnaboutwhichpublicandprivateentitieshaveaccesstoyourpersonaldatathroughDespegar.●Withdrawyourconsentfortheprocessingofyourpersonaldataandbenotifiedaboutthe consequences of such withdrawal.●Withdraw your consent for the collection of new personaldata.21.What personal data do we collect?2.What is our cookies and web beacons policy?3.What do we use the personal data we collect for?4.With whom do we share the personal data we collect?5.Where do we store and how do we protect the personaldata collected?6.How can you access, delete, change and/or update thepersonal data collected?7.How does Despegar interact with your social networks?8.General information.9.Special sections for the United States of America.1.What personal data do we collect?Despegarcollectsandstoresa)personaldataprovidedbytheuser,b)personaldataobtainedfromthirdparties,includingpublicdata,andc)personaldataautomaticallycollectedbyourplatform, as described below:a)Personal data provided by the userInordertomaketouristreservationsthroughourSalesChannels,youneedtoprovideuswithcertainpersonalinformationincluding,butnotlimitedto,fullname,IDorvalididentificationnumber,nationality,taxIDnumberandcontactinformation(suchasphonenumber,addressand/ore-mailaddress).Withthepurposeofmakingtouristreservations,probablyyoumayalsoneedtoprovideuswithinformationaboutyourdebitorcreditcard(e.g.,creditcardnumber,securitycode,holder’snameandexpirationdate).Personaldatawillonlybecollectedthroughthe Sales Channels listed above.Atitssolediscretion,Despegarmayverifythepersonaldataprovidedbyyoubyconsultingpublicentities,specializedriskconsultantsorcreditriskcenters,forwhichyouexpresslyauthorizeus.TheinformationthatDespegarobtainsfromthoseentitiesshallbetreatedconfidentially, in accordance with applicable lawand this Policy.Youmayalwaysoptoutofprovidinguswithyourpersonaldata,thoughusuallysuchinformationisrequestedtoconfirmbookings.Ifyoudecidenottogiveuscertaininformationyouprobably will not be able to contract our services.3Intheeventthatyoumakeareservationonbehalfofathirdparty,youmustfirstgettheconsentofsaidpersonbeforeprovidinguswithhis/herpersonaldata.Intheeventthatsuchpersonisaminor,asperthelawsinforce,yourepresentandwarrantthatyouhavetheconsentgivenbyatleastoneofthechild’sparentsorlegalguardiantoprovidehis/herpersonaldataandacceptthisPrivate Policy on his/her behalf.Youmayalsosendopinions,commentsandsuggestionsbyvoluntarilyparticipatinginsurveysand/oransweringquestionssentbyemailsorotherchannels(the“Opinions”).Inthiscase,withthepurposeofsharingrealopinionsontravelexperienceswithotherusers,youherebyagreeandacceptthatallOpinionsreceivedfromyoumaybepublishedinanyofourSalesChannelsand/orinanyotherwebsitesand/orapplicationswithwhomDespegarhasagreements.Insuchcase,youmaybeidentifiedwithfullname,nickname,photograph,comment,nationalityand/oranyotherpersonalinformation.BygivingusyourOpinion,oruploadingmultimediacontentthroughanyofourSalesChannel,youherebyagreethatsuchcontentshallnotbetreatedconfidentiallyandmaybefreelyusedbyDespegarforbusinesspurposes.Subjecttothelimitationsprescribedbyapplicablelaws,youherebywaiveallrightstousethatmaterial,includingprivacyrights,ownershiprightsandtherightsofpublicityandtherighttoobjectregardingthewayinwhichthatmaterialisused.Moreover,youherebygrantanon-exclusive,unrestricted,perpetualandfreelicenseinfavorofDespegaranditaffiliatecompaniestouse,assign,copyand/orexhibittheOpinionsinanymedia.NocompensationshallbepaidforOpinions or multimedia material.Letusremindyouthatyoucangiveyouropinionanonymouslyordeleteitbysettingyourpreferences in “My account” or “My reservation”.PleasenotethatwhenyoupostinformationormultimediamaterialinapublicsectionofanyofDespegar’swebsiteorapp,youaremakingitavailabletootherusersandtothepublicingeneral;therefore,itwillbebeyondDespegar ́scopeofcontrol.Pleaseconsidertheaboveandbe careful about the information you decide to disclose.b)Personal data obtained from third parties, includingpublic data.Totheextentpermittedbylaw,andinparticularpersonaldataprotectionlaws,DespegarmaycollectpersonaldataaboutyoufromDespegar’saffiliatecompanies,businesspartners,suppliersandotherthirdpartysources,suchaspublicdatabases,informationcollectedduringatelephoneconversationwiththecustomerservicecenterand/orthroughinteractiveapplications.Personaldatacollectedfromthirdpartiesshallbepooledwithyourotherpersonaldatawhichwe may have.AllpersonaldataobtainedbyDespegarfromthirdpartiesshallbeprocessedinaccordancewiththis Privacy Policy and applicable law.c)Personal data automatically collected by our platform.4Despegarautomaticallycollectsandstorescertainuserbrowsingdata.Browsingdataincludes:IPaddresses,uniformresourceidentifier(URI),applicationtimes,methodsusedtosendapplicationstotheserver,sizeoffilesreceivedinresponse,numericcodesthatindicatethestatusoftheserverresponseandotherparametersrelatedtotheoperatingsystemandtheuser’s computing environment.Computersystemsandsoftwaredesignedtobrowsewebsitescollectcertaindatawhileinuse,thetransmissionofwhichisnecessaryfortheuseofinternetcommunicationprotocols.Asageneralrule,thisinformationisnotcollectedtoidentifyusers,butconsideringitsnature,suchidentification may occur by association with otherdata.Additionally,inorderforourwebsitestooperateproperly,Despegarusesitsownandthird-partycookies.2.What is our cookies and web beacons policy?Despegarrecommendsthatwhenbrowsingourwebsiteyouallowtheuseofcookiestofulfillcertainfunctions.Cookiesarespecificpiecesofinformationthatawebsitetransmitstotheuser’scomputerharddriveorotherdeviceforthepurposeoftrackingrecords.Cookiesmaybeusefultofacilitatetheuseofawebsitebysavingyoursettingsandpreferenceswhiletheusernavigates through the internet.Despegarcannotaccessotherinformationstoredonyourdevicethroughcookies,eveniftheyaredownloadedfromourwebsite.Cookiescannotexecutemaliciouscodesofanykindorvirusor malware, and they do not harm the user’s device.Furthermore,webbeaconsareimagesinsertedonawebsiteorinanemailusedtomonitortheactivityofusers,aswellastostoreinformationaboutusers’IPaddresses,thelengthofinteraction time with the website and the type ofbrowser used, among other functions.Throughcookiesandwebbeacons,Despegarcollectsinformationonusers’activitywhileusingitswebsites.SuchinformationmayincludethereferringURL(whetherornottheyareonaDespegarwebsite),whichURLtheyaccesslater,thebrowsertheyareusing,IPaddresses,websitesvisited,searchesperformedatourwebsitesandidentificationofdevicesused,amongothers.Eventhoughthemajorityofbrowsersautomaticallyacceptcookiesandwebbeacons,youmaysetupyourwebbrowsertorejectthem.Pleasenotethatcookiespreferencesmustbeconfiguredforeachbrowser(InternetExplorer,GoogleChrome,MozillaFirefox,Safari,Operaor any other one).Our websites use different types of cookies and webbeacons:5●Technicalcookies:theyarenecessarytoguaranteethefunctioningofthewebsiteandcannotbedeleted.Theyaredeterminedinresponsetoactionstakenbyyou,suchasyourprivacypreferences,login,servicerequests,orformfilling.Thesecookiesdonotstore identifying information about the user.●Functionalcookies:theirfunctionisamoreadvancedpersonalizationoftheuser’ssession than that allowed by technical cookies.●Analyticalcookies:allowustotrackthebrowsingbehaviorofvisitorsonawebsite,withtheaimofimprovingtheuserexperience.Datacollectedisaggregatedandanonymized.●Advertisingcookies:theyarethirdpartycookies(e.g.,GoogleandFacebook)thatcollectinformationaboutyourpreferencesandchoicesonourwebsites.Theyareintendedformarketingnetworks,whicharelaterusethatdatatoshowyoutailoredadvertising on other websites.3.What do we use the personal data we collect for?Despegar uses the personal data collected for thefollowing purposes:●Arrangeyourtouristreservation,completetransactionsyouhaveinitiatedandprocessinvoicesorothertaxdocumentationrelatedtoyourreservation.Inaddition,wekeepthereservation history in our database.●Offer products and services, individually or jointlywith third parties.●Manage your requests and answer to your inquiriesor comments.●Perform internal analysis regarding sales and/or consumptionpatterns.●Measure client satisfaction with our products, servicesand attention.●Complywithourlegalobligations,includingcooperatingwithanyrequestfrompublicbodies as prescribed by law.●Sendyouconfirmationandupdatesaboutyourtrip,aswellasanyrelevantinformationinthisregard.Thisinformationmaybesentviaemail,SMS,WhatsApporanyotherinstantmessagingservicetothecontactinformedbyyou.Thesemessagesmaycontain(withoutbeinglimitedto)informationaboutDespegar’sservices,aswellascontact information of providers that could contributeto your travel experience.●Contactyoutoprovidecustomerservice,carryoutsurveys,statisticsoranalysisonconsumption habits or preferences.6●Facilitatespecialoffersandinformationtoparticipateincontestsandsweepstakes,inour loyalty program or in our co-branded credit cardissuance program.●Inordertoofferbetterservicesorprovideuserswithinformationrelatedtotheirpreferences,Despegarmayalsodevelopinternalstudiesontheinterests,behaviorsanddemographicsofusers,tobetterunderstandyourneedsandinterests,improveourbusinessandpromotionalinitiatives,personalizeyourcontent,yourpresentationandservicesand/orshowadvertisingorpromotionsofinteresttousers,forwhichpurposeDespegar shall only use anonymized data.●Also,Despegarusestheinformationofthedebitorcreditcards(suchasthenameofthecardholder,cardnumberanditsexpirationdate)onlytoarrangethetravelreservationsthatyoumake,includingsharingyourdatawithfinalserviceproviderstomanageyourreservationsand/orpurchaseorders.YoucanopttohaveDespegarremembercertaininformationaboutyourcardandbilling,whichwillappearautomatically when logging into Despegar’s onlineSales Channels.●Finally,Despegarmayusetheuser’spersonaldatatoprovidepaymentprocessingorfraud prevention services in favor of its affiliatecompanies or third parties.4.With whom do we share the personal data we collect?YouherebygrantyourunequivocalconsentforDespegartoshareyourpersonaldatawithserviceprovidersforthemanagementofyourreservationsorpurchaserequests.Suchprovidersmaybeairlines,hotels,destinationservices,carrentalcompanies,travelassistanceserviceproviders,wholesaleoperatorsandotherprovidersofproductsandservicesthatyoucontract through our Sales Channels.Moreover,youherebyagreethatDespegarmayshareyourpersonaldatawithprovidersthatrenderservicestoDespegar,includingcreditcardacquirers,businessanalytics,customerservice,marketing,paymentprocessing,and/orfraudprevention.Thesethirdpartiesmayuseyour personal data to offer you products and servicesor to provide their services.Consequently,byacceptingthisPrivacyPolicytheuseracknowledgesandacceptsthatDespegar,asdatacontroller,mayshareyourpersonalandtransactiondatawiththirdparties,includingwithoutlimitationthedataofyourreservationsorpurchaserequests,sothatDespegarand/orsaidthirdparties,individuallyorjointly,mayofferproductsandservicesthatfityourprofile,improvetransactionsecurity,preventfraud,performcreditriskanalysisandimproveexistingproductsandservicesprovided,inaccordancewithapplicablelaw.Saidthirdpartieswillbesubjecttocontractsandpoliciesprohibitingtheunauthorizeduseordisclosureofthepersonaldatatowhichtheyhaveaccess,aswellaspreventingthemfrombeingusedinbreachof any applicable law.7Despegarmayauthorizeserviceproviderstocollectpersonaldataonyourbehalf,includingasnecessarytooperatecertainelementsofouronlineSalesChannels,ortofacilitatethedeliveryof online advertising tailored to your interests.Finally,DespegarmayalsoshareyourpersonaldatatoitsaffiliatecompanieswithintheDespegar.comGroupthatoperateunderanyofthegroup'strademarks(i.e.“Decolar”,“BestDay”,“ViajesFalabella”,“Koin”andothers).Whenpersonaldataistransferred,therecipientofthe personal data shall have the same obligationsasthe transferor.Pleasenotethatifyouprovidepersonaldataonyourowninitiativeanddirectlytoserviceproviders(whetherornottheyareserviceprovidersatDespegar),saidprovidersmaycollect,processandkeepsaidinformationinaccordancewiththeirownprivacypolicies.Despegarshallnot be liable for the unlawful use by third partiesof personal data.5.Where do we store and how do we protect the personaldata collected?AllpersonaldataiscollectedandstoredonserversphysicallylocatedintheUnitedStatesofAmerica.Despegarmayrelocatetheseserverstoanyothercountryandmaystorepersonaldata in the United States of America or in other countries,for backup purposes.ByacceptingthisPolicy,yougiveyourunequivocalconsentforDespegartotransferyourpersonaldatatoanycountryintheworld.Weguaranteethatanypersonaldatatransferredabroad shall be protected.Inanycase,Despegarherebyagreestoensurethatthelegallyrequiredstandardsfortheprotectionandsafeguardingofyourpersonaldataaremetbyenteringintoagreementsfortheprotection of the privacy of your data.Despegarhastoolstoprotectyourpersonaldatafromthird-partyunauthorizedaccess.Wetakeappropriatesecuritymeasurestopreventunauthorizedaccess,alteration,disclosureordestructionofyourdata.Thesemeasuresincludeinternalanalysisofourdatacollection,storage and processing practices.Withthemeasureswetake,wecanensurethatwewillavoidsecuritybreachesthataffectyourpersonaldatatothegreatestpossibleextent.However,weareawareoftherisksinherentinusingtheinternetandweunderstandthatwecannotfullyeliminatethem.Inanycase,weguaranteethattheprotectionofyourpersonaldataisoneofourprioritiesandthat,intheeventof an incident, we shall take all possible measuresto minimize any damage.6.How can you access, delete, change and/or update thepersonal data collected?6.1.Opt out.8WheneveryoumakepurchasesorloginasauserinDespegar,youmaychoosetoreceivepromotionalnewsletters,messagesoralertsaboutoffers.Ineverymessagewesendyou,youwill have the chance to unsubscribe.Pleaseconsiderthattheexerciseoftherighttooptoutappliestopromotionalnewsletters,messagesand/oralertsaboutoffers.Notwithstanding,youwillcontinuereceivingcommunicationsregardingthestatusofyouractivereservations.Additionally,Despegarwillkeepcertainpersonaldataofyoursinordertosettledisputesoranswerclaims,detectproblemsorincidentsandsolvethem,andcomplywiththeprovisionsoftheGeneralTermsandConditionsforthestatutoryterm.Furthermore,itmayoccurthatauser'spersonaldatacannotbe immediately removed from our files for technicalreasons, including security support systems.6.2.Howcanyouexercisetherightsofaccess,change,deleteandobjecttotheprocessing of your personal data?You may exercise them by any of the options below:●Bysendinganemailrequesttotheaddressdatospersonales@despegar.com.Inyourrequestyoumustindicateyourfullnameandproveyouridentity.Moreover,ifyousendtherequestonbehalfofathirdparty,youmustprovethatyouhaveauthoritytodoso.Despegarmayrequestadditionalinformationordocumentationtoverifyyouridentityortospecifyyourrequest,suchasacopyofyournationalidentitydocument,youremailandthepostaladdressthatyouchoosefornoticesandacontacttelephonenumber;andaclearandaccuratedescriptionofthepersonaldatawithrespecttowhichyouintendtoexercisetheright,aswellasanydocumentsthatsupporttherequest.Onceallmentionedrequirementshavebeenfulfilled,andwheneverappropriate,Despegarshallinformyouifithasproceededtofulfillyourrequestorifithasbeenrejected.Unlessadifferenttermisindicatedinthespecialsectionsforyourcountry,Despegarshallhave10(ten)businessdaysasfromreceiptofthecompleterequesttosendaresponseinthecaseofanaccessrequest,and5(five)businessdaysifyourequestthechange,update or deletion of personal data.●Additionally,youmayenter,updateandcorrectyourlogininformationatanytimebylogginginto"MyProfile"in"MyAccount"or"MyDespegar"onourwebsiteorapplication.Inturn,byentering"EmailsandAlerts"in"Myaccount"or"MyDespegar",you can choose which emails you wish to receive.Pleasenotethatyouareresponsibleforprovidingup-to-date,correctandauthenticpersonaldata.7.How does Despegar interact with your social networks?9WhenregisteringwithDespegar,youareaskedtochooseauserIDandpassword(thatis,toaccessapersonalaccount).Also,DespegarallowsyoutoenteryourpersonalaccountthroughyourFacebookaccountorothersocialnetworksthatmaybecompatibleinthefuture(the“Social Networks”).Also,aspartofthefunctionalityoftheonlineSalesChannels,andtoprovideamorepersonalizedexperience,youcanlinkyouraccounttoSocialNetworksbyprovidingthelogininformationofyourSocialNetworkaccountthroughtheDespegarwebsiteorapplication,orallowingDespegartoaccessyourSocialNetworkaccount,asprovidedintheapplicabletermsand conditions that govern the use of each SocialNetwork.YouherebyrepresentthatyouareentitledtorevealthelogininformationofyourSocialNetworktoDespegarand/orgrantDespegaraccesstoyouraccount,withoutthisimplyingabreachonyourpartofanyofthetermsandconditionsthatgoverntheuseofthecorrespondingSocialNetworkandwithoutDespegarbeingliabletopayanyfeeorfollowanylimitationofuseimposed by external service providers of the SocialNetwork.UpongrantingDespegaraccesstoanySocialNetwork,youunderstandthatDespegarshallaccess,makeavailableandstore(ifapplicable)allcontentsoftheSocialNetworkthatyouhaveauthorized to be available on our websites and/orapplications.DependingontheSocialNetworksthatyouchooseandsubjecttotheprivacysettingsthatyouhaveestablishedinsaidaccounts,thepersonalidentificationinformationsharedonyourSocialNetworkswillbeavailableinyourDespegaraccountandthroughitonourwebsitesand/orapplications.PleaseconsiderthatifaSocialNetworkisnolongeravailable,oriftheexternalserviceproviderblocksDespegar’saccesstosaidSocialNetwork,thecontentsoftheSocialNetworks will no longer be available on our websitesand applications.IfyouregisterontheDespegarwebsitethroughyourpersonalsocialnetworkaccount(the“PersonalAccount”),youagreethatDespegaraccessestheinformationcontainedinyourPersonalAccount,includingyourpersonaldata,informationaboutyourinterests,preferences,contacts and/or any contents available in your PersonalAccount.8.General information.PLEASENOTETHATYOURRELATIONSHIPWITHEXTERNALASSOCIATEDSERVICEPROVIDERSISEXCLUSIVELYGOVERNEDBYANYAGREEMENTSYOUMAYHAVEWITHSUCH EXTERNAL PROVIDERS.Despegar’swebsitesand/orapplicationsmaycontainlinkstootherwebsitesthathavetheirownprivacypolicies.Therefore,werecommendthatifyouvisitotherwebsites,carefullyreviewtheirprivacyandconfidentialitypolicies,sincethisPolicydoesnotencompassthirdpartypracticesorpolicies, including those that may disclose and/orshare information with Despegar.10ShouldyoulosecontrolofyouraccountorpasswordtotheSocialNetworks,youmaylosecontrolofyourpersonaldataandmaybesubjecttolegallyvalidtransactionsperformedinyourname.Therefore,ifforanyreasonyourpasswordisatrisk,youmustimmediately:(i)changeit,changing your log-in information, and (ii) contactus by any channel.9.Special sections applicable to the United States ofAmerica.ThedatacontrollerresponsibleforyourpersonaldataandfortheperformanceofthisPrivacyPolicyintheUnitedStatesofAmericashallbeDespegar.comUSA,Inc.domiciledat5201BlueLagoonDrive,Suite927,Miami,Florida.Notwithstandingtheprovisionsofarticle6.2ofthePolicy,youshallalsobeentitledtoexerciseyourrightsbysubmittingawrittenandexecutedrequest with a copy of a personal ID to said address.11 $ Subscribe to these exclusive deals Please, enter a valid email address I want to receive them! 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