Texthelp Ltd

Privacy Policy for Texthelp Products

Add Comment

Privacy Policy for Texthelp ProductsISMS 1.18 : Issue 1 Rev 26 : Auth RG At Texthelp, we are committed to safeguarding and preserving the privacy of our website visitors, customers and product users. This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you while you purchase or use our software or visit our site.  Texthelp have signed the Student Privacy Pledge, and implement FERPA,  COPPA, and comply with the California Consumer Privacy Act (CCPA), the Australian Privacy Act and the General Data Protection Regulation (EU GDPR) compliant data policies. All data stored by Texthelp is stored according to our Information Security Policy. It is a requirement of using Texthelp products that end-users are made aware of this Privacy Policy. In a school/college type environment where acceptance/consent dialogs would be detrimental to the student’s user experience these are not shown ‘in program’ and should be made available to the students or employees by the institution or organization using the product. It is also important that we are clear with you of the two main groups of people we collect personal information from. Firstly, there is the personal data of the Customer that actually purchases the product or service from Texthelp and, secondly, there is the personal data of the User of the product or service that has been purchased. Sometimes these are the same person i.e. someone purchasing a single user license from the website will likely be both the Customer and the End User of the product. However, sometimes the Customer making the purchase may not be the person that will be using the product e.g. a Customer  purchasing the product on behalf of a school where the product is to be used by the school’s students. The personal data of Users of the products and services are described below in the various sections for each of our products and services. With regard to Customer personal information: What data do we collect? Texthelp collects customer data to enable us to process orders, for billing purposes, support purposes and to be able to provide updates on our products and services to our customers. This data could include: <ul> <li>First name and Last name</li> <li>Job title</li> <li>Address</li> <li>Email address</li> <li>Telephone number</li> </ul> Where do we store your data? Customer Data is stored in our CRM, and this information is stored in AWS data centers. The location of storage is based on the customer's location. If you are based in North America, your data will be stored within the US. For Customers based anywhere else in the world, your data will be stored in the EU. With regard to End-user personal information Texthelp product End-user personal information  is stored in Amazon Web Services (AWS). We have entered into Standard Contractual Clauses with AWS to ensure we comply with the EU and UK GDPR rules on international transfers. User settings We use cookies, local storage, your Google™ or Microsoft™ account, and our servers to store a user’s settings, such as the currently selected voice, and any document annotations.Your Google or Microsoft account and personal informationYou are uniquely identified by your Google or Microsoft email address. This information is used to determine the status of your current license. No other Google or Microsoft profile information is collected. You have a right to request erasure of this data should you wish to, otherwise it will be deleted 2 years after the expiry of the current contract. &nbsp. Students and Personally Identifiable InformationWhere possible the only student information that we store is the student’s Login ID. We need to store this so that we can store the user’s preferences and data, and to confirm that they are a licensed user. &nbsp. You are uniquely identified by your login address.  A de-identified version of this information is used to determine the status of your Texthelp Product current license. No other Google or Microsoft profile information is collected. We may keep this de-identified data indefinitely however this does not prevent your right of erasure of your information should you request it.Verifiable Parental Consent In order to remain compliant with COPPA the licensee (The School District, School or Teacher) must obtain verifiable parental consent to store the following student information on the online platform. Where student information is shared with Texthelp by a School District, School or Teacher, Texthelp accepts that consent is authorized by that institution in lieu of parental consent.Additional Data Stored by Fluency Tutor for GoogleBecause Fluency Tutor has a teacher dashboard and displays class rosters, and individual student running records some additional information is stored.  This is stored in compliance with our Information Security Policy, encrypted in transit and at rest.  The data which is stored is: <ul> <li>The Teacher or Student first and second name</li> <li>The Teacher or Student email address</li> <li>Their Google Profile image (if the school policy permits access)</li> <li>Audio recordings of the student </li> <li>Their running record (WCPM and teachers comments)</li> </ul> Additional Data Stored by WriQBecause WriQ has a teacher dashboard and displays class rosters, and individual student writing records some additional information is stored.  This is stored in compliance with our Information Security Policy, encrypted in transit and at rest.  The data which is stored is: <ul> <li>The Teacher or Student first and second name</li> <li>The Teacher or Student email address</li> <li>Their Google Profile image (if the school policy permits access)</li> <li>Audio recordings of notes created by the teacher</li> <li>Their writing scores record (WriQ scores, document metrics and teachers comments)</li> <li>An encoded string containing student writing and the types of errors in the document.</li> </ul> Additional Data Stored by EquatIO MathspaceBecause Mathspace has a teacher dashboard and displays class rosters, and individual student Math documents some additional information is stored.  This is stored in compliance with our Information Security Policy, encrypted in transit and at rest.  The data which is stored is: <ul> <li>The student first and second name</li> <li>The student email address</li> <li>Their Google Profile image (if the school policy permits access)</li> <li>Teacher feedback for Mathspace assignments (Assignment score and teachers comments)</li> <li>The students Mathspace documents</li> </ul> Additional Data Stored by ReachDeck/BrowsealoudBy default, Browsealoud does not capture any end user information. However, administrators may log into the ReachDeck/Browsealoud portal to manage their subscription. In this instance we collect the following additional information: <ul> <li>The portal user’s email address</li> </ul>Additional Data Stored by ReachDeck AuditorThe Auditor feature does not process or store any personally identifiable information.Additional Data Stored by ReachDeck EditorWhilst the ReachDeck Editor does not request personal information, the purpose of the product is to help the User improve the readability of their content. Therefore the user will be entering information into this product. The information entered is sent to Texthelp for processing, however it is not stored and is deleted immediately after processing. Additional Data Stored by OrbitNoteWhen using the OCR Scanning feature, PDFs that are sent for OCR are stored by Texthelp for 24 hours  to ensure repeated requests are cached for optimum performance. After this period, the PDF is automatically deleted. The PDFs are stored in compliance with our data procedures (See GDPR Compliance &amp. International Data Transfers section) and are encrypted at rest during this period.Required PermissionsApplications that integrate with a Microsoft, Chrome or a Google account must declare their intent by requesting permissions. These permissions to your browser and account must be granted in order to integrate with your Microsoft, Chrome or Google accounts. Below is a list of these permissions and why they are required. At no time will Texthelp request or have access to your Microsoft or Google account password.Read&Write for Windows, Mac, Google &amp. EdgeRead&Write for Google Chrome Extension permissions<ul> <li>Read and change all your data on all websites</li> </ul> <ul> <li>Used by the reading and prediction features etc. to read and modify content.</li> </ul> <ul> <li>Know your email address</li> </ul> <ul> <li>For licensing, storing settings</li> </ul> <ul> <li>Manage your apps, extensions and themes</li> </ul> <ul> <li>Used to integrate with other Texthelp extensions such as WriQ.</li> </ul>Read&Write for Google Chrome,  Google Drive permissions<ul> <li>Connect itself to Google Drive</li> </ul> <ul> <li>We need your permission to open the PDF, KES and EPUB files from your Google Drive menus.</li> </ul> <ul> <li>See, edit, create, and delete only the specific Google Drive files you use with this app</li> </ul> <ul> <li>We need your permission to open the PDF, KES and EPUB files from your Google Drive in our accessible viewers.</li> </ul> <ul> <li>See, edit, create, and delete all of your Google Drive files</li> </ul> <ul> <li>Used to create the collected highlights, vocabulary and voice notes files.</li> </ul> <ul> <li>See, create, and delete its own configuration data in your Google Drive</li> </ul> <ul> <li>Used to store the location of the voice notes folder</li> </ul> <ul> <li>View your Google Drive apps</li> </ul> <ul> <li>Used to create the voice notes folder.</li> </ul> Google Drive Open with PDF and Epub viewers<ul> <li>View your email address</li> </ul> <ul> <li>For licensing, storing settings, and the annotations that you make on PDF and EPub Files.</li> </ul> <ul> <li>View basic information about your account</li> </ul> <ul> <li>For licensing, storing settings, and annotations.</li> </ul>Screenshot Reader Extension<ul> <li>Read and change all your data on the websites that you visit</li> </ul> <ul> <li>Used to read the content on the page using the screenshot reader</li> </ul>Read&Write for Microsoft Edge Extension permissions<ul> <li>Read your browsing history</li> </ul> <ul> <li>Required to identify if we can display the toolbar.</li> </ul> <ul> <li>See your email address</li> </ul> <ul> <li>For licensing and storing settings.</li> </ul> <ul> <li>Manage your apps, extensions and themes</li> </ul> <ul> <li>Check if other Texthelp extensions are installed.</li> </ul> <ul> <li>Read and change content on websites you visit</li> </ul> <ul> <li>Used by the reading and prediction features etc. to read and modify content.</li> </ul> Microsoft Account permissions <ul> <li>Read your profile</li> </ul> <ul> <li>For licensing and storing settings</li> </ul> <ul> <li>View your email address</li> </ul> <ul> <li>For licensing and storing settings</li> </ul> <ul> <li> View your basic profile</li> </ul> <ul> <li>For licensing and storing settings</li> </ul> <ul> <li>Sign you in</li> </ul> <ul> <li>For licensing and storing settings </li> </ul>Google Documents integration<ul> <li>View and manage your documents in Google Drive</li> </ul> <ul> <li>We need permission to make a new Google Doc for you when we create the collected highlights and vocabulary documents.</li> </ul> <ul> <li>Connect to an external service</li> </ul> <ul> <li>We need permission to connect to the Texthelp Vocabulary service.  This service provides dictionary definitions, and symbols to be used in Vocabulary Worksheets.</li> </ul>DataDesk permissions<ul> <li>View your Google Classroom classes</li> </ul> <ul> <li>Used by DataDesk to display the list of your classes if logged in as a teacher.</li> </ul> <ul> <li>View your Google Classroom class rosters</li> </ul> <ul> <li>Used to get a list of students for each class.</li> </ul> <ul> <li>View the email addresses of people in your classes</li> </ul> <ul> <li>Used to toggle a student’s features and to retrieve analytics.</li> </ul>Read&Write Admin Tool permissions<ul> <li>View groups on your domain</li> </ul> <ul> <li>Used to select Google groups to sync with Read&Write licensing.</li> </ul> <ul> <li>View users on your domain</li> </ul> <ul> <li>Used to get the students within the selected groups to send to our licensing service. All user data is hashed before sending on. This encrypted hash cannot be decrypted by Texthelp or anybody else. We use the hashed value to identify users within Read&Write.</li> </ul> Read&Write Admin Tool Microsoft Account permissions <ul> <li>Read your profile</li> </ul> <ul> <li>For licensing and storing settings</li> </ul> <ul> <li>View your email address</li> </ul> <ul> <li>For licensing and storing settings</li> </ul> <ul> <li> View your basic profile</li> </ul> <ul> <li>For licensing and storing settings</li> </ul> <ul> <li>Sign you in</li> </ul> <ul> <li>For licensing and storing settings</li> </ul> OrbitNoteGoogle Drive PermissionsOrbtiNote will only interact with the files you choose on your Google Drive. OrbitNote does not scan or interact with Google Drive files unless instructed to do so by the User. <ul> <li>See and download all your Google Drive files</li> </ul> <ul> <li>Used to open PDFs directly from Google Drive on a User’s request.</li> </ul> <ul> <li>See, edit, create and delete all of your Google Drive files</li> </ul> <ul> <li>Used to Upload PDFs to Google Drive on a User’s request.</li> </ul> <ul> <li>View your Google Drive apps</li> </ul> <ul> <li>Used to Check the required Texthelp Apps are installed.</li> </ul> <ul> <li>Manage your coursework and view your grades in Google Classroom</li> </ul> <ul> <li>Used to check if a PDF is part of your active coursework within Google Classroom.</li> </ul> <ul> <li>View coursework and marks for students in the Google Classroom classes that you teach or administer</li> </ul> <ul> <li>Used to check the status of PDFs within your Google Classroom classes.</li> </ul> <ul> <li>View your coursework and grades in Google Classroom</li> </ul> <ul> <li>Used to check if a PDF is part of your active coursework within Google Classroom.</li> </ul> <ul> <li>View your Google Classroom classes</li> </ul> <ul> <li>Used to check if a PDF is part of your active coursework within Google Classroom.</li> </ul> <ul> <li>Manage your Google Classroom classes</li> </ul> <ul> <li>Used to check if a PDF is part of your active coursework within Google Classroom.</li> </ul>Snapverter Google Drive integration<ul> <li>View your email address</li> </ul> <ul> <li>For sending emails and displaying on dashboard..</li> </ul> <ul> <li>View basic profile info</li> </ul> <ul> <li>For licensing and storing settings.</li> </ul> <ul> <li>View and manage Google Drive files opened or created with this app</li> </ul> <ul> <li>We need your permission to open PDF, JPG, TIFF, GIF, PNG and ZIP (Daisy) files in your Google Drive.</li> </ul> <ul> <li>View and manage files in your Google Drive</li> </ul> <ul> <li>We need your permission to open and add PDF, JPG, TIFF, GIF, PNG and ZIP (Daisy) files in your Google Drive.</li> </ul> <ul> <li>Have offline access</li> </ul> <ul> <li>We need offline access to allow the conversion process to open and save files in your Google Drive.</li> </ul>Fluency Tutor for GoogleGoogle Drive Permissions<ul> <li>View your email address</li> </ul> <ul> <li>For sending emails and displaying on dashboard..</li> </ul> <ul> <li>View basic profile info</li> </ul> <ul> <li>For licensing and storing settings.</li> </ul> <ul> <li>Add itself to Google Drive</li> </ul> <ul> <li>We need your permission to install Fluency Tutor for Google as the default viewer for reading passages.</li> </ul> <ul> <li>Have offline access</li> </ul> <ul> <li>We need offline access to allow the conversion process to open and save files in your Google Drive.</li> </ul>Android App permissions<ul> <li>View your email address</li> </ul> <ul> <li>For sending emails and displaying on dashboard..</li> </ul> <ul> <li>View basic profile info</li> </ul> <ul> <li>For licensing and storing settings.</li> </ul> You can  revoke these permissions at any time on your Google Account Permissions page.EquatIOEquatIO Chrome Extension Permissions<ul> <li> </li> <li>Read and change all your data on the websites you visit</li> </ul> <ul> <li>We read the browsing history so we can access the URL so we know which Google Apps integration to insert the math into.</li> <li>This is required for us to drop the toolbar on top of Google Apps.</li> <li>This is required for us to drop the floating toolbar onto any web page.</li> </ul> <ul> <li>Know your email address</li> </ul> <ul> <li>Your email address is required for licensing.</li> </ul>Basic account info<ul> <li>View your email address</li> </ul> <ul> <li>Your email address is required for licensing</li> </ul> <ul> <li>View your basic profile info</li> </ul> <ul> <li>Your email address is required for licensing</li> </ul>Google Apps Permissions<ul> <li>View and manage your Google Docs documents</li> </ul> <ul> <li>This may be required to insert math into the currently opened Google Doc</li> </ul> <ul> <li>View and manage your Google Slides presentations</li> </ul> <ul> <li>This may be required to insert math into the currently opened Google Slide</li> </ul> <ul> <li>See, edit, create, and delete your spreadsheets in Google Drive</li> </ul> <ul> <li>This is required for us to replace EquatIO Image URLs with images of math inside the currently opened Google Sheet</li> <li>This may be required to insert math into the currently opened Google Sheet</li> </ul>WriQWriQ Google Chrome Extension permissions<ul> <li>Read and change your data on a number of websites</li> </ul> <ul> <li>Used to insert the WriQ sidebar into Google Docs and display the errors on the document.</li> <li>This allows WriQ to appear by default in Google Docs and Google Classroom and access the marking services.</li> </ul> <ul> <li>All texthelp.com sites</li> <li>classroom.google.com</li> <li>docs.google.com</li> </ul> <ul> <li>Read your browsing history</li> </ul> <ul> <li>Used to read the url of the current tab so WriQ can automatically be displayed</li> </ul> <ul> <li>Communicate with cooperating websites</li> </ul> <ul> <li>Used to integrate with other Texthelp web applications</li> </ul> <ul> <li>Know your email address</li> </ul> <ul> <li>For licensing, storing settings</li> </ul> <ul> <li>Manage your apps, extensions and themes</li> </ul> <ul> <li>Used to integrate with other Texthelp extensions such as Read &amp. Write.</li> </ul>Google Docs (Chrome extension only)<ul> <li>View and manage your documents in Google Drive</li> </ul> <ul> <li>This is required to score the document</li> </ul>Google Drive (Chrome extension only)<ul> <li>View and manage the files in your Google Drive</li> </ul> <ul> <li>This is required to check you have access to the document you plan to score with WriQ and to retrieve the author of the document</li> </ul> <ul> <li>See and download all your Google Drive Files</li> </ul> <ul> <li>This is required to check you have access to the document you plan to score with WriQ and to retrieve the author of the document</li> </ul> <ul> <li>View and manage  its own configuration data in your drive</li> </ul> <ul> <li>This is required to store the configuration data and writing statistics</li> </ul> Google Classroom (WriQ Teacher Dashboard only)<ul> <li>View the email addresses of people in your classes</li> </ul> <ul> <li>This is required to import your students and classrooms from Google Classroom</li> </ul> <ul> <li>View the profile photos of people in your classes</li> </ul> <ul> <li>This is required to import your students and classrooms from Google Classroom</li> </ul> <ul> <li>View your Google Classroom class rosters</li> </ul> <ul> <li>This is required to import your students and classrooms from Google Classroom</li> </ul> <ul> <li>View your Google Classroom classes</li> </ul> <ul> <li>This is required to import your students and classrooms from Google Classroom</li> </ul> <ul> <li>Manage coursework and grades for students in the Google Classroom classes that you teach and view the coursework and grades for classes that you administer</li> </ul> <ul> <li>This is required to create and manage Google Classroom assignments through WriQ</li> </ul>Basic account info (Chrome extension and WriQ Dashboard)<ul> <li>View your email address</li> </ul> <ul> <li>Your email address is required for licensing.</li> </ul> <ul> <li>View your basic profile info</li> </ul> <ul> <li>Your email address is required for licensing.</li> </ul> WriQ for Microsoft Word (Word Addin and WriQ Dashboard)Permissions Required <ul> <li>View users email address</li> </ul> <ul> <li>Your email address is required for licensing.</li> </ul> <ul> <li>Read all files that user can access</li> </ul> <ul> <li>This is required to score the document and identify the author</li> </ul> <ul> <li>Sign users in</li> </ul> <ul> <li>Your email address is required for licensing.</li> </ul> <ul> <li>View users basic profile</li> </ul> <ul> <li>Your email address is required for licensing.</li> </ul> <ul> <li>Read&Write access to users profile</li> </ul> This is required to display the errors within a documentReachDeck / BrowsealoudReachDeck / Browsealoud Portal<ul> <li>View your email address</li> </ul> <ul> <li>Your email address is required for licensing</li> </ul> Data privacyTexthelp employees will only access content on our servers with the express permission of the provided administrator or contact at the time of purchase for a site or group license.  Similar express  permission from a single user license owner or trialist must be provided.  Disclosing your informationWe will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below: <ul> <li>Where we are legally required by law to disclose your personal information.</li> </ul>Scraping ContentWe do not scrape any personal content. Our systems are not designed to associate personal information with your activities.We don't sell your personal data to other companies.We never sell any personal information. &nbsp.  Occasionally our products need to send your personal data (such as name, email,) to 3rd parties.  These 3rd parties are our Hosting and Services providers. &nbsp. For Example, we use Amazon Web Services to host Fluency Tutor and WriQ.  The database needs to store Student information so that we can display it for you and help you track progress. These data sharing partners do not disclose your personal information, and they store it with the same level of security or greater than we do as laid out in our Information Security Policy. No ad companies collect data through our service. We do not display advertising, therefore, no data is collected through our software for ad targeting. We do not operate any referral program and do not display any sponsored links.We take steps to protect personal information.We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Information we collect may be stored or processed on computers located in any country where we do business. Your rights to the personal information we may hold on you You have the right to request the amending, erasure or a copy of your personal information that we may collect and store while you use our products. A Data Subject Access Request may be made via this form. Alternatively you may telephone using the numbers on our 'Contact Us' page or email to datasecurity@texthelp.com. We will respond to a request within these time limits. United Kingdom 30 days, US 45 days, Canada 30 days, Australia 30 days. Monitoring usageOur software uses tracking software to monitor visitors to better understand how they use it. This is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save, or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. Privacy Policy and ChoicesEnforcementWe regularly review our compliance with our Privacy Policy. If we receive a formal written complaint, we will follow up and contact the person who made the complaint.ChangesWe do update this Policy from time to time, so please review this Policy regularly.