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Powered by Cookiebot<ul> <li>Consent</li> <li>Details</li> <li>[#IABV2SETTINGS#]</li> <li>About</li> </ul>Hoot! This website uses cookies.You can read more about our cookies, withdraw consent, or change consent anytime on our Cookie Declaration page. You consent to our cookies if you continue to use our website.Consent SelectionNecessary Preferences Statistics Marketing Show detailsNecessary 20 Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.Cookiebot3Learn more about this providerCookieConsent [x3]Stores the user's cookie consent state for the current domainExpiry: 1 yearType: HTTPG2Crowd1Learn more about this provider__cf_bmThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.Expiry: 1 dayType: HTTPMicrosoft3Learn more about this providerBIGipCookie [x2]Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Expiry: SessionType: HTTP#-ARRAffinityUsed to distribute traffic to the website on several servers in order to optimise response times.Expiry: SessionType: HTTPSolarwinds1Learn more about this providerpa_enabledDetermines the device used to access the website. This allows the website to be formatted accordingly. Expiry: PersistentType: HTMLYouTube1Learn more about this providerCONSENTUsed to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. Expiry: 2 yearsType: HTTPapp.knowledgeowl.com1KOSESSIONPreserves users states across page requests.Expiry: SessionType: HTTPgoogle.com www.knowledgeowl.com 4rc::a [x2]This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.Expiry: PersistentType: HTMLrc::c [x2]This cookie is used to distinguish between humans and bots. Expiry: SessionType: HTMLsupport.knowledgeowl.com2_hgrUsed for URL redirect behavior.Expiry: 1 dayType: HTTPKOWIDGETUsed to verify browser compatibility.Expiry: SessionType: HTTPwww.knowledgeowl.com4_grecaptchaThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.Expiry: PersistentType: HTMLrc::bThis cookie is used to distinguish between humans and bots. Expiry: SessionType: HTMLrc::d-15#This cookie is used to distinguish between humans and bots. Expiry: PersistentType: HTML_GRECAPTCHAThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.Expiry: 180 daysType: HTTPPreferences 3 Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.Atlassian1Learn more about this provider3mnh7nd7v896.statuspage.io_dismissedStores the users decision to hide a Status Page announcement.Expiry: PersistentType: HTMLCookiebot1Learn more about this providerCookieConsentBulkSetting-#Enables cookie consent across multiple websitesExpiry: PersistentType: HTMLsupport.knowledgeowl.com1_hjCookieTestThis cookie is set by the audience manager of a website in order to determine if any additional third-party cookies can be set in the visitor’s browser – third-party cookies are used to gather information or track visitor behavior on multiple websites. Third-party cookies are set by a third-party website or company.Expiry: SessionType: HTTPStatistics 15 Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.Giphy Support1Learn more about this providercollectUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.Expiry: SessionType: PixelGoogle6Learn more about this provider_ga [x2]Registers a unique ID that is used to generate statistical data on how the visitor uses the website.Expiry: 2 yearsType: HTTP_gat [x2]Used by Google Analytics to throttle request rateExpiry: 1 dayType: HTTP_gid [x2]Registers a unique ID that is used to generate statistical data on how the visitor uses the website.Expiry: 1 dayType: HTTPHotjar6Learn more about this provider_hjAbsoluteSessionInProgressThis cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.Expiry: 1 dayType: HTTP_hjFirstSeenThis cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.Expiry: 1 dayType: HTTP_hjIncludedInSessionSample_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.Expiry: 1 dayType: HTTP_hjSession_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.Expiry: 1 dayType: HTTP_hjSessionUser_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.Expiry: 1 yearType: HTTP_hjTLDTestDetects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service. Expiry: SessionType: HTTPSolarwinds1Learn more about this providerpaRegisters the website's speed and performance. This function can be used in context with statistics and load-balancing.Expiry: PersistentType: HTMLsupport.knowledgeowl.com1_hjIncludedInPageviewSampleDetermines if the user's navigation should be registered in a certain statistical place holder.Expiry: 1 dayType: HTTPMarketing 34 Marketing cookies are used to track visitors across websites. The intention is often to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.Cookiebot2Learn more about this provideri/jot/embedsSets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.Expiry: SessionType: PixelRichHistoryCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. Expiry: SessionType: HTMLGiphy Support3Learn more about this providergiphyPingbackIdUsed to track the visitor's usage of GIFs - This serves for analytical and marketing purposes.Expiry: SessionType: HTMLads/ga-audiences [x2]Used to detect whether the user intends to leave the page via cursor movements. This allows the website to trigger certain pop-ups to keep the user on the website or convert them to customer. Expiry: SessionType: PixelMicrosoft9Learn more about this providerMR [x2]Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: 6 daysType: HTTPMUID [x2]Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.Expiry: 1 yearType: HTTPSRM_BTracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. Expiry: 1 yearType: HTTPSRM_L [x2]Tracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. Expiry: 1 yearType: HTTPANONCHKRegisters data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. Expiry: 1 dayType: HTTPSMRegisters a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.Expiry: SessionType: HTTPYouTube20Learn more about this providerytidb::LAST_RESULT_ENTRY_KEY [x2]Stores the user's video player preferences using embedded YouTube videoExpiry: PersistentType: HTMLyt-remote-cast-available [x2]Stores the user's video player preferences using embedded YouTube videoExpiry: SessionType: HTMLyt-remote-cast-installed [x2]Stores the user's video player preferences using embedded YouTube videoExpiry: SessionType: HTMLyt-remote-connected-devices [x2]Stores the user's video player preferences using embedded YouTube videoExpiry: PersistentType: HTMLyt-remote-device-id [x2]Stores the user's video player preferences using embedded YouTube videoExpiry: PersistentType: HTMLyt-remote-fast-check-period [x2]Stores the user's video player preferences using embedded YouTube videoExpiry: SessionType: HTMLyt-remote-session-app [x2]Stores the user's video player preferences using embedded YouTube videoExpiry: SessionType: HTMLyt-remote-session-name [x2]Stores the user's video player preferences using embedded YouTube videoExpiry: SessionType: HTMLVISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with integrated YouTube videos.Expiry: 179 daysType: HTTPYSCRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.Expiry: SessionType: HTTPyt.innertube::nextIdRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.Expiry: PersistentType: HTMLyt.innertube::requestsRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.Expiry: PersistentType: HTMLUnclassified 4Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.YouTube4Learn more about this providerLAST_RESULT_ENTRY_KEYPendingExpiry: SessionType: HTTPnextIdPendingExpiry: SessionType: HTTPrequestsPendingExpiry: SessionType: HTTPYtIdbMeta#databasesPendingExpiry: PersistentType: IDBCross-domain consent3 Your consent applies to the following domains:List of domains your consent applies to: <dl> <dt>app.knowledgeowl.com</dt> <dt> support.knowledgeowl.com</dt> <dt> www.knowledgeowl.com</dt> </dl>Cookie declaration last updated on 4/19/23 by Cookiebot[#IABV2_TITLE#][#IABV2_BODY_INTRO#][#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#][#IABV2_BODY_PREFERENCE_INTRO#][#IABV2_LABEL_PURPOSES#][#IABV2_BODY_PURPOSES_INTRO#][#IABV2_BODY_PURPOSES#][#IABV2_LABEL_FEATURES#][#IABV2_BODY_FEATURES_INTRO#][#IABV2_BODY_FEATURES#][#IABV2_LABEL_PARTNERS#][#IABV2_BODY_PARTNERS_INTRO#][#IABV2_BODY_PARTNERS#]Cookies are small text files that can be used by websites to make a user's experience more efficient.   We use cookies for many reasons: <ul> <li>For authentication and security</li> <li>To personalize content</li> <li>To analyze our traffic</li> <li>To improve your experience with our website and services</li> </ul> This site uses different types of cookies. Many cookies are placed by third-party services that appear on our pages. We share information about your use of our site with these services, who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.   The GDPR law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission. Do not sell or share my personal informationUse necessary cookies only Allow selection Customize OKPowered by Cookiebot by Usercentrics Log inSign up E1EF5BFE-1ED1-470F-B449-CB72059CB9D0 Created with sketchtool. 59FE22D8-48DF-4174-B28E-DB06354C3401 Created with sketchtool. <ul> <li>Home</li> <li>Product</li> <li>Pricing</li> <li>Features</li> <li>Support KB</li> <li>About Us</li> <li>Blog</li> <li>More<ul> <li>Enterprise</li> <li>Reviews</li> <li>The Owl Punnery</li> </ul> </li> </ul>  2E5C7EC6-E544-40DF-8DF0-8C7BC4B2BC81 Created with sketchtool. Schedule a demo&nbsp.  Start a free trial 30 days free. No credit card needed. Privacy PolicyYour privacy is important to us. At KnowledgeOwl, we have a few fundamental principles: <ul> <li>We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.</li> <li>We store personal information for only as long as we have a reason to keep it.</li> <li>We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.</li> <li>We aim for full transparency on how we gather, use, and share your personal information.</li> </ul> Below is KnowledgeOwl's privacy policy, which incorporates and clarifies these principles.Who We AreWe are the folks behind KnowledgeOwl, an online knowledge base software tool. For the purposes of the GDPR, we are both a data controller and a data processor.What This Policy CoversThis Privacy Policy applies to information that we collect about you when you use: <ul> <li>Our websites (including https://www.knowledgeowl.com and https://support.knowledgeowl.com);</li> <li>Our application (https://app.knowledgeowl.com). and</li> <li>Other products and services that are available on or through our websites and application (including our widget, API, and various integrations like the Zendesk app).</li> </ul> Throughout this Privacy Policy we’ll refer to our websites, application, and other products and services collectively as “Services.” Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.Information We CollectWe only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. We collect information in three ways: if and when you provide information to us, automatically through operating our services, and from outside sources.Information You Provide to UsIt’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples: <ul> <li> Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a KnowledgeOwl account to provide a first name, a last name, and email address. You may provide us with more information–like your company name and billing address–but we don’t require that information to create your account.</li> <li> Transaction and Billing Information: If you purchase something from us–a subscription to a KnowledgeOwl plan or a custom domain, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.</li> <li> Content Information: When using KnowledgeOwl, you may also provide us with information about you in the content for your knowledge base. For example, if you write an article that includes biographic information about you, we will have that information, and so will anyone with access to your knowledge base.</li> <li> Credentials: Depending on the Services you use, you may provide us with credentials for third-party services which you want to integrate with KnowledgeOwl For example, you might provide us with your Zendesk username, domain, and API key to set up a contact form integration.</li> <li> Communications with Us: You may also provide us information when you respond to emails, communicate with our support team, or post a comment on our knowledge base.</li> </ul>Information We Collect AutomaticallyWe also collect some information automatically: <ul> <li> Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your knowledge base.</li> <li> Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site–in other words, who did what, when and to what thing on a site. We also collect information about what happens when you use our Services (e.g., page views, support document searches, button clicks) along with information about your device (e.g., screen size, operating system, browser). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.</li> <li> Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.</li> <li> Information from Cookies &amp. Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and e-mails. KnowledgeOwl uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand marketing campaign effectiveness.</li> </ul>Information We Collect from Other SourcesWe may also get information about you from other sources. For example, if you log into your KnowledgeOwl account using SSO from a third-party identity provider, we will receive information from that service (such as your username/email, first name, and email) via the authorization procedures used by that service. The information we receive depends on which services you authorize and integrate with your KnowledgeOwl account.How We Use InformationWe use information about you as mentioned above and as follows: <ul> <li> To provide our Services–for example, to set up and maintain your account or charge you for any of our paid Services; </li> <li> To further develop our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their knowledge bases more efficiently; </li> <li> To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use; </li> <li> To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of KnowledgeOwl and others; </li> <li> To communicate with you about KnowledgeOwl services and others we think will be of interest to you, solicit your feedback, or keep you up to date on KnowledgeOwl and our products. and </li> <li> To personalize your experience using our Services and provide recommendations. </li> </ul>Sharing InformationHow We Share InformationWe do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy: <ul> <li> Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them. </li> <li> Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them. </li> <li> As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.  </li> <li> To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of KnowledgeOwl, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay. </li> <li> Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that KnowledgeOwl goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy. </li> <li> With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as setting up integrations with ticketing systems or analytics tools. </li> <li> Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services. </li> <li> Knowledge Base Users: If you leave a comment or use the contact form on a website that uses our Services (like a knowledge base created in KnowledgeOwl), the information you provide - like your email address and name - may be shared with the users of the site where you left the comment. </li> <li> Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users. Your personal information, such as you name or email, will not be shared to protect your privacy. </li> </ul>Information Shared PubliclyInformation that you choose to make public is–you guessed it–disclosed publicly. That means that information like your comments or articles that you make public on your knowledge base are all available to others.  Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.ChoicesYou have several choices available when it comes to information about you: <ul> <li> Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible. </li> <li> Set Your Browser to Reject Cookies: You can usually choose to set your browser to, or use a tool that will, remove or reject browser cookies before using KnowledgeOwl services, with the drawback that certain features of KnowledgeOwl services may not function properly without the aid of cookies. </li> </ul>Other Things You Should KnowQuestionsIf you have question about this Privacy Policy, please contact us at support@knowledgeowl.com. SecurityWhile no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. To enhance the security of your account, we encourage you to enable our advanced security settings, like Force SSL Links and Single Sign-On.Transferring InformationKnowledgeOwl is a worldwide service. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, which may have rights and protections that are different from those in your home country.EU-U.S. / Swiss-U.S. Privacy ShieldKnowledgeOwl complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, United Kingdom, and Switzerland to the United States. KnowledgeOwl has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.   KnowledgeOwl is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. KnowledgeOwl has a liability in cases of onward transfers to third parties and complies with the Privacy Shield Notice and Choice principles for all data disclosed or transferred to a third party. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.  Contact us at any time to request access to, edit, or delete your personal information. Silly Moose, LLC dba KnowledgeOwl 4845 Pearl East Cir Ste 118 PMB 30558 Boulder, CO 80301 support@knowledgeowl.com KnowledgeOwl commits to cooperate with the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner, and comply with the advice given by the panel and/or Commissioner, with regard to data transferred from the EU or Switzerland. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.Third Party SoftwareIf you’d like to use third party software like plugins with our Services, please keep in mind that when you interact with them you may provide information about yourself to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information. You should review their rules and policies when installing and using third party software.Our Users’ Knowledge BasesIf you are a visitor to one of our customers’ knowledge bases, please note that this privacy policy doesn't apply to you in regard to that specific site. We process information that visitors provide to our users’ websites on behalf of our users and in accordance with our user agreements. We encourage our users to post a privacy policy that accurately describes their practices on data collection, use, and sharing of personal information.ReuseThis document is based upon the Automattic Privacy Policy, which can be found on Github, and is licensed under the Creative Commons Attribution-ShareAlike 4.0 International license. This means you can use it verbatim or edited, but you must release new versions under the same license and you have to credit Automattic and KnowledgeOwl somewhere. Automattic is not connected with nor sponsors or endorses KnowledgeOwl or its use of the work.Privacy Policy ChangesAlthough most changes are likely to be minor, KnowledgeOwl may change its Privacy Policy from time to time. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification through e-mail or your dashboard). Your continued use of the Services after any change in this Privacy Policy will constitute your consent to such change. March 29, 2023:  Updated our contact information in the EU-US / Swiss-US Privacy Shield section to reflect our current mailing address. May 23, 2018:  Updated the policy to be GDPR-compliant by cutting out legalese and using clear language.  Informed individuals about KnowledgeOwl being  subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). the possibility, under certain conditions, for the individual to invoke binding arbitration. and our liability in cases of onward transfers to third parties. Start building your knowledge base today<ul> <li>30 days free (and easy to extend!)</li> <li>No credit card required</li> <li>Affordable, transparent pricing</li> <li>No cost for readers, only users</li> </ul> Start free trial&nbsp.  See our pricing Products<ul> <li> KnowledgeOwl </li> <li> KnowledgeOwl Enterprise </li> <li> Security and Reliability </li> <li> </li> </ul>Company<ul> <li> About Us </li> <li> Terms and Conditions </li> <li> Privacy Policy </li> <li> Data Processing Addendum (DPA) </li> <li> Cookie Declaration </li> <li> Opportunities </li> </ul>Support<ul> <li>Get Started</li> <li>Release Notes</li> <li>Features</li> <li>API &amp. Webhooks</li> <li>GDPR</li> </ul>Contact us<ul> <li>support@knowledgeowl.com</li> <li>4845 Pearl East Cir Ste 118 PMB 30558 Boulder, CO 80301-6112 US</li> <li>Emergency line: +1 303-566-7131</li> <li>Check our status page</li> </ul> <ul> <li> </li> <li> </li> </ul>  Copyright © 2015 – 2023 Silly Moose, LLC.  All rights reserved.