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<i>›</i>Service Policy<i>
</i>Service Policy<ul>
<li>Data Plans</li>
<li>Pricing</li>
<li>Refund Policy</li>FAQ<ul>
<li>Account</li>
<li>Credits</li>
<li>Payments</li>
</ul>
</ul>Refund Policy<p>This section describes the refund policy at Mudfish Networks.
We accepts
any refund requests only if:</p>
<ul>
<li>
<p>The transaction is completed within <strong>last 1 week</strong>.</p>
</li>
<li>
<p>Or the refund request for the balance if your payment date is passed over
1 week.</p>
<ul>
<li>
<p>If your payment (transaction unit) is over KRW 10,000 (around $8.28 USD)
and you used more than 60%.</p>
</li>
<li>
<p>If your payment (transaction unit) is less than KRW 10,000
(around $8.28 USD) and you used more than 80%.</p>
</li>
</ul>
<p>To ask the balance refund, you should create the <strong>Paypal invoice</strong> and send
it to chloe0528@nate.com email.
For details about how to create Paypal
invoice, please check the following link:</p>
<ul>
<li>How do I create and send an invoice?</li>
</ul>
</li>
</ul>
How to request
<p>Please mark the refund request at 'Credit ->.
Payment History'
menu or leave your refund request at
Mudfish Forums.</p>
Refund Processing
<p>All transactions are refunded by PG (Payment Gateway) company so
for most of cases you'll get the email notification when the refund is
completed.</p>
Apple In-App Refund
<p>If you bought a mudfish credits via iPhone/iPad In-App purcharse or
encountered a problem, please contact to Apple to ask the refund because
they don't provide a refund feature for app sellers.</p>
<p>For details, please check https://support.apple.com/en-us/HT204084 link</p>
Bitcoin Refund
<p>If you paid with bitcoin, we're not accepting the refund request to bitcoin
address.
Please send the paypal invoice to chloe0528@nate.com email address.</p>
← PricingAccount →<ul>
<li>How to request</li>
<li>Refund Processing<ul>
<li>Apple In-App Refund</li>
<li>Bitcoin Refund</li>
</ul>
</li>
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