<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NX39DH" height="0" width="0" style="display:none;visibility:hidden"></iframe>.
A <b>system report</b> or other file containing a description of your computer's technical specification is required to submit this technical support request.<br>When submitting a system report, please be aware that it may contain your personal information, like your computer name.
Please consider reviewing and removing any personal information from the system report before submitting this file.<br>The detailed instructions on how to generate the report will be displayed under this message, once you select your <b>operating system</b> in the form above.
<b>Creating a DXDiag report</b>
<br>
<br>To launch the DXDiag application, press the Windows Key + R, type in <b>
<i>dxdiag</i>
</b> and press Enter.<br>
<b>Please do not swich to the 64-bit version</b>, as the 32-bit version is preferred.<br>In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance).
Once you have created the file, please attach it to your support request using the "Add file" button above.
<b>Creating a System Profiler report</b>
<br>
<br>
<b>OS X 10.7 or newer</b>:<br>Go to Applications ->.
Utilities ->.
System Information<br>Click File ->.
Save as...<br>Save the file and attach it to your support request using the ""Add file"" button above.<br>
<br>
<b>OS X 10.6.x</b>:<br>Go to Applications ->.
Utilities ->.
System Profiler<br>Click File ->.
Save as...<br>Save the file and attach it to your support request using the ""Add file"" button above.
<b>Creating a GOG system report</b>
<br>
<br>If you have installed the game using our <b>*.sh</b> installer, open your default terminal emulator, and run the following commands <i>(don\'t forget to adapt the first command depending on the game and its location.
Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm)</i>:<br>
<br>
<i>cd ~/GOG Games/*your game*</i>
<br>
<i>./start.sh --sysrep</i>
<br>
<br>The system report will be located in your Desktop folder.
Please attach it to your support request using the "Add file" button above Search across all games and articles This field cannot be blank If you're having problems redeeming a code, try the following steps: ◘ Always make sure to double- and triple-check the code, character by character.
◘ For <b>Cyberpunk 2077 codes</b>, keep in mind that the letter 'O' should not be present in the code.
Only zeroes should be present.
◘ If you're using GOG GALAXY and encounter an issue, try aborting the process (click outside of the redeem window) and redeeming again.
If that doesn't work, try redeeming via your browser at https://www.gog.com/redeem .
◘ If you're having problems redeeming via your browser, try using a different browser altogether, or redeeming via GOG GALAXY.
To redeem via GOG GALAXY, click "+ Add games &.
Friends" and "Redeem GOG code", then follow the on-screen instructions.
If you can't see your game in your library, try using this link https://www.gog.com/account/refresh to refresh your products list.
If you have feedback / suggestions concerning Cyberpunk 2077, please consider sharing them on the official forum: https://forums.cdprojektred.com/index.php?forums/cyberpunk.31/ or the game's social media pages.
We are currently experiencing heavy load on our systems, which can result in login problems.
<br>
If you didn't receive your 2-step login code, try resending the email.
<br>
In case of other login issues, please be patient and try again later.
If the game crashes and your PC meets the requirements, please try these steps:
◘ Install the latest, Cyberpunk 2077-ready graphics card drivers.
◘ In GOG GALAXY, use Manage installation >.
Verify / Repair.
<p>GOG.COM</p>
<p>GOG GALAXY 2.0</p> English (US) Deutsch Français Polski Русский 简体中文 Sign in <ol>
<li> GOG.COM SUPPORT CENTER </li>
<li> Policies &.
General Info </li>
<li> Policies </li>
</ol> Cookie Policy <p>Hello, GOG user! We hope you have a great time playing games and doing other cool things via GOG.COM or GOG Galaxy.
We've prepared this Cookie Policy to help you understand and feel more confident about the use of cookies, tracking pixels or similar technologies on our Services.
We’ve put this Policy together as simply as we legally can, with some informal short summaries to help you understand what it means.
However, the full text wording is what is important/binding legally.</p>
 .
 .
FULL TEXT QUICK SUMMARY 1.
ABOUT THIS DOCUMENT <p>This is the Cookie Policy of GOG sp.
z.
o.o.
seated in Warsaw, Poland ul.
Jagiellońska 74.
03-301, (we will further call ourselves “GOG”).
We use technologies on our online and mobile services, in particular on GOG.COM, GOG Galaxy, www.gogalaxy.com, www.playgwent.com, thewitcher.com/thronebreaker (which we'll call the Services) to collect information that helps us improve your online experience.
We refer to these technologies, which include cookies, tracking pixels or similar technologies, collectively as “cookies.” This policy explains the different types of cookies used on the Services and how you can control them.</p>
<p>By using the Services and viewing the cookie notice that appears together with the GOG services, you agree that we can store and access cookies as described in this policy.</p>
<p>If you have any further queries, please contact us at privacy@GOG.COM.</p>
<p>This is GOG’s “Cookie Policy”, which explains how we use website/online cookies and how you can control them.</p>  .
2.
WHAT IS A COOKIE? <p>Cookies are small text files that are stored on your computer or mobile device.
They are widely used in order to make websites or other online services work or to be better or more efficient.
They can do this because websites and other online services can read and write these files, enabling them to recognise you and remember important information that will make your use of them more convenient (e.g.
by remembering your user preferences).</p>
<p>Cookies are small text files stored on your device, which help to make websites/online services work and do this more efficiently.</p>
<p>We also use similar technologies like scripts that are loaded when you visit GOG website or open our emails.
We use them to know for example if you clicked on key elements on GOG platform.</p>
<p>We also use similar technologies like scripts added to a web page, it tells us f.ex.
whether you clicked on key elements on our websites or opened our emails.</p> 3.
WHAT COOKIES ARE USED ON OUR SERVICES? <p>Below we list the different types of cookies we and our service providers may use on the Services.</p>
<p>In this section we list the kinds of cookies we or our service providers use and what we use them for.</p>
<p>
<strong>Essential Cookies.</strong>These cookies are essential to the operation of our service in order to enable you to move around it and to use its features.
Without these cookies services you have asked for, such as accessing secure areas of a website or paid for content, cannot be provided.
We also use cookies to help prevent fraudulent use of login credentials.
These cookies are essential for using the Services and therefore cannot be turned off without severely affecting your use of it.</p>
<p>‘Essential cookies’ are needed so that you can actually navigate and use our services.</p>
<p>
<strong>Performance Cookies.</strong> Performance cookies, which often include analytics cookies, collect information about your use of this Services and enable us to improve the way it works.
For example, performance cookies show us which are the most frequently visited pages on our website, allow us to see the overall patterns of usage on the Services, help us record any difficulties you have with the Services and show us whether our advertising is effective or not.
We also use cookies to help you navigate within our website and travel back to pages.</p>
<p>‘Performance cookies’ help us collect information about our services in order to improve them.</p>
<p>
<strong>Functionality Cookies.</strong> In some circumstances, we may use functionality cookies.
Functionality cookies allow us to remember the choices you make on the Services and to provide enhanced and more personalized features, such as customising a certain webpage, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog.
All of these features help us to improve your visit to the Services.
In particular, Functionality Cookies on the Services include Session Cookies which will remember preferences you have selected during the session (like games you enter in the cart), and Preference Cookies which are placed to remember your preferences like language preferences or currency you use on our Services.
The maximum period after which these cookies expire is 12 months.</p>
<p>‘Functionality cookies’ help us to remember how you use our services, so that we can enhance and personalise them for you.</p>
<p>
<strong>Targeting or Advertising Cookies or Similar Technologies.</strong> We partner with third party ad networks to manage our advertising on other sites.
Our partners may use tracking technologies to collect information about your activities on this and other websites to provide you targeted advertising or content based upon your interests and help us measuring the effectiveness of such ads.
In particular, we may use Google Adwords, Doubleclick, Sizmek Versatag, Yandex.Metrica, Twitter Pixel or Facebook Pixel and other similar technologies.
For information about how you can opt out see point 4 below.</p>
<p>‘Targeting or Advertising Cookies’ help us to make advertising more relevant and engaging to you.</p>
<p>
<strong>Analytics Cookies.</strong> We use analytical tools such as Google Analytics, Google Optimize, Matomo, Hotjar or internal technologies to collect information about how visitors use our Services.
For example, we can track different events like which GOG web pages or emails from us you actually opened and which links you clicked or analyse the traffic on our website.
We use it to optimize our communications with you, to evaluate how our Services are being used, compile statistical reports on website activity and create a profile of aggregated visitors.
In case of Google Analytics The the information about your use of the website and your IP address is transmitted to Google Inc.
through Google Analytics component.
To opt out of being tracked by Google Analytics across all GOG Services visit http://tools.google.com/dlpage/gaoptout.</p>
<p>We use analytics cookies such as Google Analytics to evaluate how you use our Services and to optimize it for you.</p>
<p>
<strong>Social Plugin.</strong> On some of our websites we may use plugins from social media platform, such as “Like” button from Facebook.
In such case your browser will send that social media platform information about the web page you visited, your IP address, and browser-related information.
This occurs regardless of whether you clicked on the button or not.
You can use content blocking solutions (built-in in your browser or as a separate add-on) to prevent loading such plugins.</p>
<p>On some of our websites we may also use social media plugins such as “Like” button (check left for more details).</p> 4.
HOW DO I CONTROL COOKIES? <p>Although most web browsers automatically accept cookies, you may adjust settings on your browser or device to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you.
Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website via your help screen.
Also, some of our partners are members of the Networking Advertising Initiative (“NAI”) and/or the Digital Advertising Alliance (“DAA”) – organizations who offer a single location to opt out of receiving tailored ads.
If you wish not to have your information used for the purpose of serving you targeted ads, you may opt-out by visiting the DAA's Consumer Choice page and/or the NAI’s Consumer Opt-Out page.
Please note this does not opt you out of being served advertising.
You will continue to receive generic, or non-targeted, ads.</p>
<p>You will be still able to use our Services after disabling cookies, please be aware though that if all cookies are disabled, not all features of the Services may operate as intended.</p>
<p>You can use your browser/device settings to control cookies at any time.
Please note, that if you stop accepting all of the cookies, some features of our services may not operate as intended.</p>  .
5.
CHANGES TO THIS COOKIE POLICY <p>We may change this Cookie Policy at any time: please take a look at the “LAST UPDATED” date at the top of this policy to see when it was last revised.
Any amendments to this Cookie Policy will come into effect a reasonable period of time after this "LAST UPDATED" date (normally we consider 30 days to be a reasonable time period) unless you contact us before that date to discuss or query any of the amendments.</p>
<p>We can revise this Cookie Policy if necessary and it will come into effect 30 days later.</p> 6.
MORE ABOUT YOUR PRIVACY <p>Please also check out our Privacy Policy, which gives more information about how we protect your privacy and GOG User Agreement to know more about our Services.</p>
<p>Check out our privacy policy and user agreement too (link opposite).</p>
<p>Last Revised 24.9.2019</p>
<p>(in effect from October 19th, 2019.
to view currently applicable Cookie Policy click here)</p>  .
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</ul> Articles in this section <ul>
<li> GOG User Agreement </li>
<li> GOG.COM Voluntary Refund Policy </li>
<li> GOG GALAXY store Voluntary Refund Policy </li>
<li> GOG GALAXY® Application Licence Agreement </li>
<li> Privacy Policy </li>
<li> Cookie Policy </li>
<li> Copyright Policy </li>
<li> Legal info </li>
<li> GOG GALAXY 2.0 Privacy notice </li>
<li> Privacy Statement for California Residents </li>
</ul> Do you have more questions? Didn't find the answer you were looking for? If you were unable to find the answers you were looking for, please reach out and someone from our friendly and knowledgeable support team will be happy to help with their top-notch assistance! We know you want to get back to gaming, so we strive to answer all messages within 24 hours.
Contact us Want to get help and maybe make some new friends? We’ve got a great community here on GOG, which is always eager to help out.
Please make sure not to share private data on public forums, though! Ask our community Part of group.
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