Vodafone Group

Privacy policy

Add Comment

Close Country SelectorAre you looking for information about offers, devices or your account?Please choose your local Vodafone websiteAfrica<ul> <li>Egypt (EN)</li> <li>DR Congo</li> <li>مصر</li> <li>South Africa</li> <li>Ghana</li> <li>Kenya</li> <li>Lesotho</li> <li>Tanzania (EN)</li> <li>Tanzania (SW)</li> <li>Moçambique</li> <li>Nigeria</li> </ul>Asia Pacific<ul> <li>Australia</li> <li>India</li> <li>New Zealand</li> <li>Türkiye</li> </ul>Europe<ul> <li>Česká Republika</li> <li>Italia</li> <li>Deutschland</li> <li>España</li> <li>Nederland</li> <li>Portugal</li> <li>Ελλάδα</li> <li>România</li> <li>Shqipëri</li> <li>Magyarország</li> <li>United Kingdom</li> <li>Ireland</li> </ul>No thanks, I want to stay on Vodafone.com<ul> <li>About<ul> <li>Go to About </li> <li>Who we are<ul> <li>Go to Who we are </li> <li>Our purpose<ul> <li>Go to Our purpose </li> <li>Inclusion for all</li> <li>Planet</li> <li>Digital Society</li> </ul> </li> <li>Together we can</li> <li>People and culture<ul> <li>Go to People and culture </li> <li>Workplace equality</li> <li>Domestic violence and abuse</li> <li>Fair Pay at Vodafone</li> <li>UK Gender Pay Gap</li> <li>Workplace safety</li> <li>Code of Conduct</li> </ul> </li> <li>Leadership<ul> <li>Go to Leadership </li> <li>Board of Directors</li> <li>Executive committee</li> <li>Board committees</li> </ul> </li> </ul> </li> <li>What we do<ul> <li>Go to What we do </li> <li>Innovation<ul> <li>Go to Innovation </li> <li>Digital Transformation</li> <li>Artificial Intelligence</li> <li>Augmented Virtual Reality</li> </ul> </li> <li>Technology<ul> <li>Go to Technology </li> <li>5G – all you need to know</li> <li>Internet of things (IoT)</li> <li>Next Generation Network (NGN)</li> <li>Connected drones</li> </ul> </li> <li>Consumer products and services<ul> <li>Go to Consumer products and services </li> <li>Broadband and Super WiFi</li> <li>V by Vodafone</li> <li>M-PESA</li> <li>Television</li> <li>RCS Chat</li> <li>Devices</li> </ul> </li> <li>Business products and services</li> </ul> </li> <li>Where we operate<ul> <li>Go to Where we operate </li> <li>Vodafone in the Americas</li> <li>Partner markets<ul> <li>Go to Partner markets </li> <li>Partner Markets Stories</li> </ul> </li> <li>Vodafone roaming services<ul> <li>Go to Vodafone roaming services </li> <li>Roaming hub</li> <li>Travel Mobility</li> <li>Maritime mobility</li> <li>Sponsored Roaming</li> <li>Professional Services</li> <li>Privacy Policy of Vodafone roaming services</li> </ul> </li> </ul> </li> <li>How we operate<ul> <li>Go to How we operate </li> <li>Our strategy<ul> <li>Go to Our strategy </li> <li>Europe consumer</li> <li>African technology Leader</li> <li>Vodafone Business</li> </ul> </li> <li>Public policy<ul> <li>Go to Public policy </li> <li>Rural.connected</li> <li>Europe.connected</li> <li>Africa.connected</li> <li>Thought leadership</li> <li>Delivering Europe’s digital future today</li> <li>DESI and the Benefits of a Digital Society</li> <li>Public policy reports</li> <li>Towards a more equal world</li> <li>Policy positions</li> <li>What if…</li> </ul> </li> <li>Suppliers<ul> <li>Go to Suppliers </li> <li>Suppliers purpose overview</li> <li>Supplier ethics</li> <li>Policies and requirements</li> <li>Vodafone Procurement Company</li> <li>Vodafone Pass partner portal</li> <li>Supplier management help</li> </ul> </li> <li>Consumer privacy and cyber security<ul> <li>Go to Consumer privacy and cyber security </li> <li>Data principles</li> <li>Privacy centre</li> <li>Cyber security</li> </ul> </li> </ul> </li> <li>Reporting centre<ul> <li>Go to Reporting centre </li> <li>Government assistance demands reporting</li> <li>Tax and Economic Contribution<ul> <li>Go to Tax and Economic Contribution </li> <li>Vodafone's tax principles and strategy</li> <li>Vodafone corporation tax</li> <li>Corporate responsibilities and obligations</li> <li>Vodafone, Luxembourg and tax havens</li> <li>Multinationals, governments and tax</li> <li>Tax and emerging markets</li> <li>Political and tax policy advocacy</li> </ul> </li> <li>UK Gender Pay Gap</li> <li>Sustainability reports</li> </ul> </li> <li>Vodafone Business<ul> <li>Go to Vodafone Business </li> <li>Business continuity security resilience</li> <li>Efficient operations</li> <li>Enhanced customer experience</li> <li>Healthy and productive workforce</li> </ul> </li> </ul> </li> <li>Sustainable Business<ul> <li>Go to Sustainable Business </li> <li>Our purpose pillars<ul> <li>Go to Our purpose pillars </li> <li>Inclusion for all<ul> <li>Go to Inclusion for all </li> <li>Rural connectivity</li> <li>Enhancing digital skills for the future</li> <li>Financial inclusion</li> <li>Supporting jobseekers</li> <li>Bringing mobile to more women</li> <li>Workplace Equality</li> </ul> </li> <li>Planet<ul> <li>Go to Planet </li> <li>Net zero by 2040</li> <li>Helping society to decarbonise</li> <li>Building a circular economy</li> <li>Reducing emissions in our operations</li> <li>Reducing scope 3 emissions</li> </ul> </li> <li>Digital Society<ul> <li>Go to Digital Society </li> <li>Supporting small businesses</li> <li>Revolutionising healthcare</li> <li>Digitalising agriculture</li> <li>Creating smart cities</li> </ul> </li> </ul> </li> <li>Our contribution to UN SDGs</li> <li>Operating responsibly<ul> <li>Go to Operating responsibly </li> <li>Human rights<ul> <li>Go to Human rights </li> <li>Our policy</li> <li>Managing human rights</li> <li>Our impacts</li> </ul> </li> <li>Handling government demands<ul> <li>Go to Handling government demands </li> <li>Challenges for operators</li> <li>Managing government demands</li> <li>Our principles and policies</li> <li>Government assistance demands reporting </li> </ul> </li> <li>Responsible supply chain<ul> <li>Go to Responsible supply chain </li> <li>How we manage our supplier chain</li> <li>Engaging with our suppliers</li> </ul> </li> <li>Child rights and online safety<ul> <li>Go to Child rights and online safety </li> <li>Useful resources for child online safety</li> </ul> </li> <li>Anti-bribery &amp. corruption</li> <li>Mobiles, masts and health<ul> <li>Go to Mobiles, masts and health </li> <li>Is 5G safe to use?</li> <li>Our commitments and goals</li> <li>Independent research</li> <li>How the technology works</li> <li>Health: the science and evidence</li> </ul> </li> </ul> </li> <li>Sustainability Reporting</li> </ul> </li> <li>News<ul> <li>Go to News </li> <li>Categories<ul> <li>Go to Categories </li> <li>Digital Society</li> <li>Inclusion</li> <li>Planet</li> <li>Press Release</li> <li>Products</li> <li>Public Policy</li> <li>Services</li> <li>Technology</li> <li>Viewpoint</li> <li>Vodafone Foundation</li> </ul> </li> <li>For Journalists</li> <li>Visual Assets</li> <li>Campaigns &amp. Events<ul> <li>Go to Campaigns &amp. Events </li> <li>Mobile World Congress 2021 LA</li> <li>Mobile World Congress 2021</li> <li>Porsche’s Formula E sponsorship</li> <li>Global Citizen: Our 2020 heroes</li> </ul> </li> <li>Contact us</li> </ul> </li> <li>Investors<ul> <li>Go to Investors </li> <li>Annual report 2021</li> </ul> </li> <li>Careers<ul> <li>Go to Careers </li> <li>_VOIS</li> </ul> </li> <li>COVID-19</li> <li>Vodafone Foundation<ul> <li>Go to Vodafone Foundation </li> <li>About Vodafone Foundation</li> <li>Focus Areas<ul> <li>Go to Focus Areas </li> <li>Apps against abuse</li> <li>SkillsUpload Europe</li> <li>DreamLab<ul> <li>Go to DreamLab </li> <li>Albania</li> <li>Czech Republic</li> <li>Democratic Republic of the Congo</li> <li>Germany</li> <li>Ghana</li> <li>Greece</li> <li>Ireland</li> <li>Lesotho</li> <li>Mozambique</li> <li>Netherlands</li> <li>Portugal</li> <li>Tanzania</li> <li>South Africa</li> <li>Spain</li> <li>Turkey</li> <li>UK</li> </ul> </li> <li>Employee Fundraising</li> <li>Girls and Mobile</li> <li>Instant Network Schools</li> <li>Instant Schools</li> <li>m-mama</li> <li>Vodafone Volunteers</li> </ul> </li> <li>Our impact</li> </ul> </li> </ul>CountriesSearchPrivacy policyThis privacy statement provides information to help you understand how we collect, use and share your information when you visit vodafone.com. Last updated: 22 May 2018 In the following privacy policy "we/us" means Vodafone Group Plc. "third party" means someone who is not you or us. and "Vodafone Group" means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital.  Our registered office is Vodafone House, The Connection Newbury, Berkshire RG14 2FN. We are registered in England under company number 1833679. Vodafone Group Plc is registered with the Information Commissioner's Office (ICO), registration number Z8088474.Privacy PolicyCookie PolicyPersonal information we collect about you Information we collect about you The types of information we collect about you when you visit and interact with this site are: <ul> <li> Your contact details such as name and email address where you have contacted us through this site. or </li> <li> If you have agreed to cookies, data such as your site preferences or language settings. We can also use this information in an aggregate manner to understand how our visitors navigate this site so we can make it better. </li> </ul> When we collect your personal information We collect your personal information when you: <ul> <li> Browse and interact with the vodafone.com website. or </li> <li> Use our contact forms to get in touch or register your interest. </li> </ul> Vodafone will process your personal data based on: 1. Our legitimate business interests, for example, direct marketing and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit the Your Rights section of this policy. 2. Consent you provide where Vodafone does not rely on another legal basis. Consent will always be presented separately to you, can be withdrawn at any time and you will be given details on how to change your mind. How we use your personal information Maintaining this website and providing you with any services requested through it For example, when you contact us through this site, we’ll use your information to ensure you get the right information and response. To personalise this website and track its performance Because of the way this website operates, we may also use information from your browser or browsing activities to personalize the site or route you to relevant information. For example, we may use web-log information, cookies or web beacons in ways that help us maintain some of your site preferences, send you to the right country-specific information or understand how our visitors navigate the site so we can make it better. You can choose whether or not to allow cookies or web beacons using your browser preferences. To find out more about cookies and your choices, visit the Cookies section of this statement. How we share your personal information Some of the services or information you can request on this site may come from other members of our corporate family. Therefore, we may share your information with other companies within Vodafone Group (for example, your local carrier). The laws of the countries where these companies are based may not be the same as those in the EU, but your information will be treated with the same high standard of care wherever it’s processed within the corporate family. International data transfer We may need to transfer your information to other Vodafone Group companies (for example, if the information you request is delivered by them) or service providers in countries outside the European Economic Area (EEA). The EEA consists of countries in the European Union, Switzerland, Iceland, Liechtenstein and Norway: they are considered to have equivalent laws when it comes to data protection and privacy.&nbsp. This kind of data transfer may happen if our servers (i.e. where we store data) or our suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area. If Vodafone sends your information to a country that is not in the EEA, we will make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to EU data protection standards then we will ask the third party to enter into a legal agreement that reflects those standards. How long we keep your personal information for We’ll store your information for as long as we have to by law. If there’s no legal requirement for us to retain the data, we’ll only store it for as long as we need to. Keeping your personal information secure We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction. Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others. Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site. The same applies to any third-party websites or content you connect to using our products and services. You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information. Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these. Your rights Under the law, you have a number of rights that you can exercise free of charge. We have included a summary of these below. if you would like to discuss or exercise any of these, please contact us through the details provided. Right to correct personal data If you believe any of the personal data we hold about you is incorrect, you can request we update it. Right to access personal data You have a right to request a copy of the information that we hold about you, and how it has been processed. Right to data portability In some circumstances, you have the right to receive the personal information about you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to a third party. Right to object to use of personal data Where we are processing your data for the purposes of direct marketing, or any legitimate interests that Vodafone is reliant upon, you can object at any time to this processing. Right to restrict use of your data In some circumstances, you can request that we temporarily suspend the processing of your data. Right to erasure In some circumstances, such as where we no longer have a justifiable reason to continue to process your data, you can request we delete it. How to lodge a complaint If you have a complaint, you can contact us on the details provided. We’ll do our best to help but if you’re still unhappy, you can contact the ICO, which is the UK data protection regulator – their details are at www.ico.org.uk.Vodafone's privacy policy in your countryAfricaAsia PacificEurope Egypt Ghana Lesotho Mozambique DRC TanzaniaSouth AfricaYour opinion matters to usIf you have questions about our privacy statement, please get in touch.Contact usFurther informationVodafones approach to privacyHow Vodafone collects, uses and shares personal information when you visit vodafone.com.Where we operate  Explore the world of Vodafone. linkedintwitteryoutubeinstagramfacebookInvestors<ul> <li>Annual report</li> <li>Financial results</li> <li>Shareholders</li> </ul>Operating responsibly<ul> <li>Code of Conduct</li> <li>Modern Slavery Statement</li> <li>Supply chain</li> <li>Mobiles, masts and health</li> </ul>Suppliers<ul> <li>Ethics</li> <li>Policies and requirements</li> <li>Management help</li> <li>Vodafone Pass Partner Portal</li> </ul>Careers<ul> <li>Early careers</li> <li>Professionals</li> <li>Be yourself and belong</li> <li>Our locations</li> </ul> <ul> <li>Site map</li> <li>Legal terms</li> <li>Privacy and cookies</li> <li>Accessibility</li> <li>Report a Vulnerability</li> <li>Contact us</li> </ul> ©2021 Vodafone Group Vodafone Group Plc. Registered Office: Vodafone House. The Connection, Newbury, Berkshire RG14 2FN. Registered in England No 1833679 We use cookies to improve your experience on this site. Read our policy Your Cookies We use cookies, including from our partners, to enhance and personalise your experience. Accept all cookies below, or select “Manage Cookies” to choose which cookies we can use. Please see our Cookie Policy for more information. Manage Cookies Accept all cookies Offset Resolution Close